TxDMV Message Archive

Reminder: Overweight Permit Windshield Stickers

Posted on December 28, 2023 by TxDMV

Beginning Jan. 1, 2024, the TxDMV will begin using a single-color windshield sticker for all overweight permits issued with a sticker. Orange will be used for all permit types, which is currently used only for the Ready-Mixed Concrete Truck Permit. Permits issued with alternate colors before this date will remain effective until their expiration date.

This change affects the following permit types:

Over Axle/Over Gross Weight Tolerance Permit
Timber Permit
Intermodal Shipping Container Port Permit
Fluid Milk Transport Permit
Ready-Mixed Concrete Truck Permit

Please contact the Permit Office at 1-800-299-1700, options 2-1-3, with questions about this change.

Source: Motor Carriers
Reminder: Overweight Permit Windshield Stickers

Posted in Motor Carriers | Comments Off

TxDMV Holiday Schedule

Posted on December 20, 2023 by TxDMV

Need to take care of business with the Texas Department of Motor Vehicles (TxDMV) around the holidays? Please be aware that TxDMV will be closed on the following days:

Monday, December 25, 2023
Tuesday, December 26, 2023
Monday, January 1, 2024

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Happy Holidays

Source: Motor Carriers
TxDMV Holiday Schedule

Posted in Motor Carriers | Comments Off

Resolved: RTS Unavailable (12/13/2023 @ 3:48 PM)

Posted on December 13, 2023 by TxDMV

Good afternoon,

The Registration and Titling System (RTS) is now available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (12/13/2023 @ 3:48 PM)

Posted in Tax Assessor-Collectors | Comments Off

RTS Connectivity Issues and transactions (12/13/2023 @ 3:36 PM)

Posted on December 13, 2023 by TxDMV

Good afternoon,

TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff has implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

How to handle transactions after RTS unlocks

Scenario #1: You have completed the transaction but can’t print the transaction receipt.

○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already

Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.

○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing

Scenario #3: You did not complete the transaction, and it’s not in set aside.

○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
RTS Connectivity Issues and transactions (12/13/2023 @ 3:36 PM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: RTS Unavailable (12/13/2023 @ 2:25 PM)

Posted on December 13, 2023 by TxDMV

Good afternoon,

TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff are working to resolve the issue. We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (12/13/2023 @ 2:25 PM)

Posted in Tax Assessor-Collectors | Comments Off

2024 Calendar and Application Manager Dates

Posted on December 12, 2023 by TxDMV

Please review and distribute as appropriate.

Attached are two files providing both a calendar and a table listing format of the Gregorian and Application Manager (AM) dates for calendar year 2024.

The AM date is part of the transaction identification number that prints on receipts and certain reports. This information is helpful when reviewing reports that list transactions only by their AM dates and not Gregorian dates. The following example denotes the position of the AM date:

Transaction number: 01534945320163051

The underlined and bolded five-digit number is the AM date. It occupies the position of digits 7 through 11 in a transaction number. The number can be found on the Gregorian calendar under the day of the particular month. For example, the number 45320 is listed under “January” and under “31.” Therefore, the Gregorian date for this transaction would be January 31, 2024.

Thank you,

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Source: Dealers and Manufacturers
2024 Calendar and Application Manager Dates

Posted in Dealers and Manufacturers | Comments Off

Overweight Permit Windshield Stickers

Posted on December 4, 2023 by TxDMV

This change affects the following permit types:

Over Axle/Over Gross Weight Tolerance Permit
Timber Permit
Intermodal Shipping Container Port Permit
Fluid Milk Transport Permit
Ready-Mixed Concrete Truck Permit

Please contact the Permit Office at 1-800-299-1700, options 2-2-2, with questions about this change.

Source: Motor Carriers
Overweight Permit Windshield Stickers

Posted in Motor Carriers | Comments Off

Resolved: RTS Batch Reports are now available (11/30/2023 11:20 AM)

Posted on November 30, 2023 by TxDMV

Good morning,

RTS Batch processing is complete. All transactions for 11/29/2023 have processed and
RTS Batch Reports, Cognos Reports, and Administrative Reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (11/30/2023 11:20 AM)

Posted in Tax Assessor-Collectors | Comments Off

Resolved: webDEALER Performance Issues (11/30/2023 10:47 AM)

Posted on November 30, 2023 by TxDMV

Good morning,

The webDealer performance issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/30/2023 10:47 AM)

Posted in Dealers and Manufacturers | Comments Off

Initial Notification: RTS Batch Reports are delayed (11/30/2023 8:33 AM)

Posted on November 30, 2023 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 11/29/2023 is still processing at this time, including
transactions and reporting. For this reason, the Cognos Active Registration Cube, used for
access to self-service reporting needs, Cognos and Administrative Reporting will be delayed,
including the following:

Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers

Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1 Voided Transactions Report

An update will be published once reports are available.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports are delayed (11/30/2023 8:33 AM)

Posted in Tax Assessor-Collectors | Comments Off

Update: webDEALER Performance Issues (11/30/2023 8:13 AM)

Posted on November 30, 2023 by TxDMV

Good morning,

Texas Department of Motor Vehicles (TxDMV) is continuing to troubleshoot the webDealer issue.

An update will be provided as more information becomes available.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Update: webDEALER Performance Issues (11/30/2023 8:13 AM)

Posted in Dealers and Manufacturers | Comments Off

Initial Notification: webDEALER Performance Issues (11/29/2023 2:50 PM)

Posted on November 29, 2023 by TxDMV

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/29/2023 2:50 PM)

Posted in Dealers and Manufacturers | Comments Off

Motor Carrier Credentialing System (MCCS) Update

Posted on November 27, 2023 by TxDMV

Our Motor Carrier Credentialing System (MCCS) issues have been resolved. Thank you for your patience!

Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) Update

Posted in Motor Carriers | Comments Off

RESOLVED: MVINet Customer Contact Line unavailable (11/22/2023 8:00 PM)

Posted on November 23, 2023 by TxDMV

Good evening,

The MVINet support phone number issue has been resolved.

The dedicated MVINet support phone number (512) 465-1468 is restored
and operational.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
RESOLVED: MVINet Customer Contact Line unavailable (11/22/2023 8:00 PM)

Posted in Tax Assessor-Collectors | Comments Off

RESOLVED: CRD Call Center unavailable (11/22/2023 @ 7:50 PM)

Posted on November 23, 2023 by TxDMV

Good evening,

The Consumer Relations Division (CRD) county phone number issue has been resolved.

The dedicated county support phone number (512) 465-3351 is restored and operational.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
RESOLVED: CRD Call Center unavailable (11/22/2023 @ 7:50 PM)

Posted in Tax Assessor-Collectors | Comments Off

UPDATE Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:30 PM)

Posted on November 22, 2023 by TxDMV

Good afternoon,

The MVINet dedicated support phone number (512-465-1468) is currently unavailable.

Support Staff are aware and are currently troubleshooting the issue.

For the moment, please use the following options for MVINet dedicated support:

Existing MVINet customers can email VTR-TSB@txdmv.gov

New Contact Customers can email VTRDataContracts@txdmv.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
UPDATE Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:30 PM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:25 PM)

Posted on November 22, 2023 by TxDMV

Good afternoon,

The MVINet dedicated support phone number (512-465-1468) is currently unavailable.

Support Staff are aware and are currently troubleshooting the issue.

For the moment, please use the following options for MVINet dedicated support:

Existing MVINet customers can email VTR-TSB@txdmv.gov

New Contact Customers can email VTRDataContacts@txdmv.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:25 PM)

Posted in Tax Assessor-Collectors | Comments Off

Initial Notification: CRD Call Center unavailable (11/22/2023 @ 12:10 PM)

Posted on November 22, 2023 by TxDMV

Good afternoon,

The Consumer Relations Division (CRD) dedicated county phone number (512-465-3351) is currently not available. It rings busy. Support Staff are aware and are currently troubleshooting the issue.

For the moment, please use the following options for CRD dedicated county support:

1-877-933-2020, Option 1 (toll free) OR
512-465-4010, Option 1 (local)

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (11/22/2023 @ 12:10 PM)

Posted in Tax Assessor-Collectors | Comments Off

Completed: RTS Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Posted on November 21, 2023 by TxDMV

Good evening,

The RTS System maintenance was completed as of 10:42 PM, Monday night (11/20/2023).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Posted in Tax Assessor-Collectors | Comments Off

Completed: webDealer Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Posted on November 21, 2023 by TxDMV

Good evening,

The webDealer System maintenance was completed as of 10:42 PM, Monday night (11/20/2023).

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDealer Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Posted in Dealers and Manufacturers | Comments Off

Initial Notification: webDealer Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Posted on November 20, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDEALER System starting at 10:00 PM Monday (11/20/2023),
lasting up to 11:59 PM, Monday night. During the deployment window, you may
experience intermittent connectivity when accessing the webDEALER system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Posted in Dealers and Manufacturers | Comments Off

Initial Notification: RTS Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Posted on November 20, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 10:00 PM, Monday (11/20/2023), lasting
up to 11:59 PM Monday night. During the deployment window, you may experience
intermittent connectivity when accessing the RTS System.

Note: A notification update will be published once the RTS system maintenance is
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Posted in Tax Assessor-Collectors | Comments Off

TxDMV Holiday Hours – Thanksgiving 2023

Posted on November 20, 2023 by TxDMV

In observance of Thanksgiving, the Texas Department of Motor Vehicles (TxDMV) will be closed on Thursday, November 23, and Friday, November 24.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Have a safe and happy holiday!