Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases were one-third recovered.

Our vendor has informed us that their automated recovery process indicates the database
recovery task has just now completed successfully.  Due to the severity impact of this incident,
Support Staff have validated that the webDealer System has been restored to full functionality.

The webDealer System is now available.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
RESOLVED: webDealer now available (06/23/2023 @ 11:30 AM)

Good morning,

Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases are one-third recovered.
At the current rate of recovery, we estimate the databases will not be recovered until after
business hours today. Our vendor is providing regular progress updates through the day.
For this reason, our webDealer system will be unavailable today, Friday June 23, 2023.

We will continue to monitor progress and will provide an update no later than 12:00 PM today.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (06/23/2023 @ 07:00 AM)

Good evening,

The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for webDealer.  Due to the nature of this maintenance, the webDealer
system is currently unavailable. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is 
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (06/22/2023 @ 08:05 PM)

Good evening,

The webDEALER system maintenance was completed as of 11:00 PM this evening, Monday, 06/19/2023.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet
Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (06/19/2023 @ 11:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 10:00 PM this evening, Monday
(06/19/2023), lasting up to 11:00 PM. During the deployment window, you may 
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is 
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (06/19/2023 @ 04:15 PM)

Good morning,

The deployment of the eLicensing system updates was completed as of 5:46 AM
this morning, Sunday, 06/18/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: eLicensing Release 23.3 (06/18/2023 @ 5:46 AM)

Good morning,

The deployment of the webDEALER system updates was completed as of 5:46 AM this morning, Sunday, 06/18/2023.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Release 23.3 (06/18/2023 @ 5:46 AM)

Good afternoon,

Over the weekend of June 17, 2023, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 23.3 which contains the
content summarized below. 

Please kindly ignore the previous webDealer Addendum bulletin which was sent
earlier this afternoon.  This follow-up bulletin contains the UPDATED webDealer
Addendum attachment (below) and the UPDATED Enhancements summary as
follows: 

Enhancements:

webDealer:

•  Ability for County to Designate when a Dealer Deputy can Print Registration Sticker Receipts

•  Ability for County to Authorize a Dealer Deputy to issue Standard Exempt License Plates

•  Allow Dealer to Locate DMV Rejected Transactions

Please note: For your convenience, the webDealer 23.3 UPDATED Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• 23.3 webDEALER_Addendum_Final.pdf

Source: Dealers and Manufacturers
webDealer 23.3 Addendum – UPDATED (06/16/2023 @ 4:00 PM)

Good afternoon,

Over the weekend of June 17, 2023, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 23.3 which contains the
content summarized below. 

Enhancements:

webDealer:

•  Ability for county to designate dealer to print receipt with sticker for a title
    application or only upon Approval

•  Auction Bypass Inspection Buyer Tag Report

•  View Documents pop-up Review and Return Screen

•  Ability for County to authorize Dealer Deputy to issue “Exempt” Title and Plates

•  Enable handling of Corrected Title Rejected Transactions

•  Add Batch ID Link on Title Preview in webSALVAGE

Please note: For your convenience, the webDealer 23.3 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• 23.3 webDEALER_Addendum.pdf

Source: Dealers and Manufacturers
webDealer 23.3 Addendum (06/16/2023 @ 3:15 PM)

Good afternoon,

On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will 
update the eLicensing System starting at 6:00 PM Saturday (06/17/2023), lasting up to
10:00 AM Sunday (06/18/2023).  During the deployment window, you may experience 
intermittent connectivity when accessing the eLicensing system. 

Note: A notification update will be published after the eLicensing deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: eLicensing Release 23.3 (06/17/2023 @ 6:00 PM)

Good afternoon,

On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (06/17/2023), lasting 
up to 10:00 AM Sunday (06/18/2023).  During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is 
completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: webDealer Release 23.3 (06/17/2023 @ 6:00 PM)