Initial Notification: RTS Connectivity Issues (06/14/2023 @ 12:40 PM)

Posted on June 14, 2023 by TxDMV

Good afternoon,


TxDMV is aware of reported RTS connectivity issues and that some RTS users cannot log in.

Support staff has implemented a series of “unlocks” to address the RTS user log in issues.

If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.

Support staff are working to resolve the issue.  We will provide an update once the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Connectivity Issues (06/14/2023 @ 12:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Connectivity Issues (06/14/2023 @ 12:40 PM)

Online Verification of TxDMV GDN and Salvage Dealer Licenses Available

Posted on June 13, 2023 by TxDMV

Good Afternoon,

 A current list of active GDN and salvage dealer licensees is available on the TxDMV website here. The information provided in this license lookup is updated daily and should be considered the most current information available. A search can be conducted by Business Name, Assumed Name/DBA, License Number, City, and/or County. A complete spreadsheet of active dealers is also available for download if the search does not return the desired results.

The current status of a license was recently added to the available fields shown on the search results page and can be used as primary verification of a GDN or Salvage dealer license. Please see below for a breakdown of what each license status means:

  • Active – The license is currently active with an expiration date listed in the future. The license is in full force and effect.
  • APA Expired – The license is considered active but has an expiration date listed in the past. This status means that a renewal application was received prior to the license expiration date and is currently being reviewed by TxDMV staff. If a license is in APA Expired status, this should be considered an active license for all business needs. A status of APA Expired means that the renewal has not yet been approved or denied. Licenses in APA Expired status remain in full force and effect until a final determination is made by TxDMV staff on the renewal application. Metal license plates will also remain in full force and effect under this license status.

 

 

Source: Salvage Dealers
Online Verification of TxDMV GDN and Salvage Dealer Licenses Available

Posted in Salvage Dealers | Comments Off on Online Verification of TxDMV GDN and Salvage Dealer Licenses Available

Processing Update and Application Status Guide for TxDMV GDN and Salvage Dealer Licenses

Posted on June 13, 2023 by TxDMV

TxDMV is currently experiencing increased processing times for all dealer license applications, including renewals. Please direct third parties to the license verification page on the TxDMV’s website here to verify your license status. In addition, please submit your renewal applications as early as possible to allow time for the current processing delay. Renewals can be submitted as early as 90 days prior to the license expiration date.

Once an application is submitted, there are a variety of internal reviews and processes that the application will undergo. The current status of an application can be viewed here. The full 9-digit application number, including any leading zeros, must be entered for a result to be viewed. Please see below for a breakdown of the most common Application Status Codes you may see when verifying the status of an application:

  • Assigned – Your application has been assigned to a Licensing Specialist. A deficiency letter will be sent to you within one week. No action is required from you at this time.
  • Deficiency – Your application requires additional documentation to be submitted to your assigned Licensing Specialist in order to continue the licensing process. Please refer to the deficiency notice sent to your application contact e-mail.  If you have uploaded the requested documentation please allow 10 business days for review by your assigned specialist.
  • Fingerprinting – Your application is being reviewed by the Identity Background team. The ownership of the account will be analyzed during this stage and an email will be sent if fingerprints are required. Do not get fingerprinted unless you receive an instructional email from the TxDMV.
  • Pending – Your application has not yet been received. Additional action is required from you to submit the application to the TxDMV for processing and review. You will receive a confirmation email from eLICENSING when MVD has received your application.
  • Pre-Screening – Your application completed an initial review and is lacking basic documentation. An email will be sent with additional information on what is needed.
  • Ready to Assign – Your application has completed the Screening stage and is waiting in the queue to be assigned to the next available Licensing Specialist. No action is required from you at this time.
  • Received – Your application was received but has not yet been reviewed. No action is required from you at this time.
  • Screening – Your application is being reviewed by a Quality Assurance Specialist to determine any potential licensing concerns related to identity, disciplinary history, or fraud. No action is required from you at this time.
  • Under Review – Your application is being reviewed by your assigned licensing specialist or the licensing management team. No action is required from you at this time.

 

Source: Dealers and Manufacturers
Processing Update and Application Status Guide for TxDMV GDN and Salvage Dealer Licenses

Posted in Dealers and Manufacturers | Comments Off on Processing Update and Application Status Guide for TxDMV GDN and Salvage Dealer Licenses

Initial Notification: eLicensing Release 23.3 (06/17/2023 @ 6:00 PM)

Posted on June 12, 2023 by TxDMV

Good morning,

On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV) will 
update the eLicensing System starting at 6:00 PM Saturday (06/17/2023), lasting up to
10:00 AM Sunday (06/18/2023).  During the deployment window, you may experience 
intermittent connectivity when accessing the eLicensing system. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 23.3 (06/17/2023 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Release 23.3 (06/17/2023 @ 6:00 PM)

Initial Notification: webDealer Release 23.3 (06/17/2023 @ 6:00 PM)

Posted on June 12, 2023 by TxDMV

Good morning,

On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (06/17/2023), lasting 
up to 10:00 AM Sunday (06/18/2023).  During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Release 23.3 (06/17/2023 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Release 23.3 (06/17/2023 @ 6:00 PM)

Initial Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)

Posted on June 12, 2023 by TxDMV

Good morning,

On the weekend of June 17, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 6:00 PM Saturday (06/17/2023), lasting up to 10:00 AM Sunday (06/18/2023):

  • RTS POS
  • webDealer
  • eLicensing

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release 23.3 (06/17/2023 @ 6:00 PM)

Online Verification of TxDMV GDN and Salvage Dealer Licenses Available (06/08/2023 @ 11:19 AM)

Posted on June 8, 2023 by TxDMV

Source: Salvage Dealers
Online Verification of TxDMV GDN and Salvage Dealer Licenses Available (06/08/2023 @ 11:19 AM)

Posted in Salvage Dealers | Comments Off on Online Verification of TxDMV GDN and Salvage Dealer Licenses Available (06/08/2023 @ 11:19 AM)

TxDMV Board Meeting – June 8, 2023

Posted on June 5, 2023 by TxDMV

Texas DMV

TxDMV Board Meeting
Thursday, June 8, 2023 – 9:00 a.m.

Texas Department of Motor Vehicles
4000 Jackson Avenue, Building 1, Lone Star Room
Austin, Texas 78731

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, materials, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@txdmv.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Dealers and Manufacturers
TxDMV Board Meeting – June 8, 2023

Posted in Dealers and Manufacturers | Comments Off on TxDMV Board Meeting – June 8, 2023

TxDMV Projects and Operations Committee Meeting – June 7, 2023

Posted on June 5, 2023 by TxDMV

Texas DMV

TxDMV Projects and Operations Committee Meeting
Wednesday, June 7, 2023 – 2:00 p.m.

Texas Department of Motor Vehicles
4000 Jackson Avenue, Building 1, Lone Star Room
Austin, Texas 78731

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, materials, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@txdmv.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Dealers and Manufacturers
TxDMV Projects and Operations Committee Meeting – June 7, 2023

Posted in Dealers and Manufacturers | Comments Off on TxDMV Projects and Operations Committee Meeting – June 7, 2023

Simplifying services and fighting fraud garner industry recognition

Posted on May 30, 2023 by TxDMV

Texas DMV

NEWS RELEASE

Simplifying services and fighting fraud
 garner industry recognition

TxDMV programs and initiatives focus on customer service and fraud prevention

(AUSTIN, Texas – May 30, 2023) The American Association of Motor Vehicle Administrators (AAMVA) recognizes the success of recent Texas Department of Motor Vehicles (TxDMV) initiatives that have improved the safety and convenience of motor vehicle services.

Texas by Texas (TxT) Mobile Application
The TxT mobile application earned an AAMVA regional Customer Convenience Service Award. This award recognizes jurisdictions for improving customer-facing processes. TxT is the state’s first digital assistant, providing an easy, fast and secure way to take care of state services.

Beyond being a mobile-friendly option, TxT provides customers with a new and improved experience over transactions performed online with traditional web browsers. Texans renewing their vehicle registration now have access to a more personalized and responsive experience.

The department successfully integrated vehicle registration renewal services onto the TxT platform in collaboration with the Texas Department of Information Resources and the state’s private sector technology partner Deloitte.

“Texans deserve a quick and easy process for renewing their vehicle registration,” said TxDMV Executive Director Daniel Avitia. “This is part of an ongoing effort to improve how Texans access government services in line with the streamlined, one-stop-shop experiences they have come to expect.”

Temporary Tags and Dealer Licensing Improvements
Improvements to temporary tags and motor vehicle dealer license improvements earned the AAMVA Fraud Prevention and Detection Award. This award recognizes new programs or initiatives that enhance or ensure the integrity of products and services in a jurisdiction. AAMVA selected Texas tag and licensing improvements as both a regional winner and the overall international winner.

Enhancements to the dealer licensing process included:

  • Enhanced verification of property ownership records.
  • Requirements for additional ownership and premises documents.
  • Creation of a Background and Fraud Unit to review dealer license applications.
  • Implementation of a fingerprinting requirement for dealer license applicants.

Enhancements to TxDMV systems included:

  • Establishment of maximum temporary tag issuance limits for dealers.
  • Denial of dealers’ access to the tag system when fraudulent activity is identified.
  • Establishment of Vehicle Identification Number (VIN) decoding and VIN validation.
  • Redesign of temporary tags to facilitate law enforcement identification of counterfeit tags.

Although there will always be criminals who will seek ways to circumvent the law, Texas has addressed law enforcement’s principal outstanding concerns with the previous vehicle registration process.

“The Texas Department of Motor Vehicles will continue to work closely with local, state and federal law enforcement entities to prioritize the reduction of fraud to protect the public,” Avitia said.

AAMVA is a nonprofit association that works with North American motor vehicle and law enforcement agencies to develop model programs and best practices in motor vehicle administration, law enforcement, and highway safety.

—

Media Contact:
Media@TxDMV.gov
(512) 465-1484
 Customer Contact:
AskDMV@TxDMV.gov
1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov. Subscribe to receive TxDMV news releases via email or text message.

Source: News and Information
Simplifying services and fighting fraud garner industry recognition

Posted in News and Information | Comments Off on Simplifying services and fighting fraud garner industry recognition

TxDMV Holiday Hours – Memorial Day 2023

Posted on May 25, 2023 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, May 29, 2023, for Memorial Day. We honor those who lost their lives while in military service to our country.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2023

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Memorial Day 2023

Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)

Posted on May 22, 2023 by TxDMV

Good morning,

The issues relating to countywide reports have now been resolved.

Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports. 

Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.

Procedure to rerun your report requests

For Office IDs 1 through 153 –

    Step 1.  Go to  Funds, Funds Management, rerun Countywide        

    Step 2.  Enter 5/18/2023 for the Report Date        

    Step 3.  Click Enter

For Office IDs 154 through 254 (if you are missing internet renewal transactions (99))  –

   (If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
   that data will automatically show up tomorrow, following tonight’s report run.)

   Step 1.  Go to Funds, Funds Management, Rerun Substation Summary

   Step 2 . Enter 5/18/2023 for the Report Date

   Step 3.  Choose Cash Drawer 99 only

   Step 4.  When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date

   Step 5.  Once Steps 1 to 4 are completed, go to  Funds, Funds Management, rerun Countywide

   Step 6.  Enter 5/18/2023 for the Report Date        

   Step 7.  Click Enter

Update @ 11:52 AM, Monday, 05/22/2023

Due to the timing of the batch run for reporting on Thursday, 5/18/23, both the 5/18/23 and the
5/19/23 data for the Cash Drawer 99 report will be on the 5/18/23 countywide report.  The
5/19/23 countywide report will not show any data.  You will need to rerun the countywide report
for 5/18/23 if you haven’t done so already.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)

Posted in Tax Assessor-Collectors | Comments Off on Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)

Resolved: Inaccurate Countywide Reports (05/19/2023 @ 03:25 PM)

Posted on May 19, 2023 by TxDMV

Good afternoon,

The issues relating to countywide reports have now been resolved.

Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports. 

Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.

Procedure to rerun your report requests

For Office IDs 1 through 153 –

    Step 1.  Go to  Funds, Funds Management, rerun Countywide        

    Step 2.  Enter 5/18/2023 for the Report Date        

    Step 3.  Click Enter

For Office IDs 154 through 254 (if you are missing internet renewal transactions (99))  –

   (If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
   that data will automatically show up tomorrow, following tonight’s report run.)

   Step 1.  Go to Funds, Funds Management, Rerun Substation Summary

   Step 2 . Enter 5/18/2023 for the Report Date

   Step 3.  Choose Cash Drawer 99 only

   Step 4.  When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date

   Step 5.  Once Steps 1 to 4 are completed, go to  Funds, Funds Management, rerun Countywide

   Step 6.  Enter 5/18/2023 for the Report Date        

   Step 7.  Click Enter

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Resolved: Inaccurate Countywide Reports (05/19/2023 @ 03:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Inaccurate Countywide Reports (05/19/2023 @ 03:25 PM)

Initial Notification: Inaccurate Countywide Reports for Offices 1 through 153 (05/19/2023 @ 10:20 AM)

Posted on May 19, 2023 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of inaccuracies within
the  countywide reports for Offices 1 through 153.  Currently, these reports are not
incorporating yesterday’s date (05/18/2023) within the reports.

Support Staff are working to resolve the issue. 

If necessary, please reference the file attachment on this bulletin which provides
information relating to Office ID numbers for your convenience.

An update will be sent once the issue is resolved, along with instructions on how
to rerun your countywide report.


We apologize for the inconvenience and any impact on you or your customers.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Inaccurate Countywide Reports for Offices 1 through 153 (05/19/2023 @ 10:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Inaccurate Countywide Reports for Offices 1 through 153 (05/19/2023 @ 10:20 AM)

Initial Notification: RTS Batch Report is delayed (05/19/2023 @ 07:35 AM)

Posted on May 19, 2023 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 5/18/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used
for access to self-service reporting needs, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


We expect that the reports will be available after 05:00 PM today. 

An update will be published once reports are available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (05/19/2023 @ 07:35 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch Report is delayed (05/19/2023 @ 07:35 AM)

Resolved: RTS Maintenance Completed (05/19/2023 @ 01:45 AM)

Posted on May 19, 2023 by TxDMV

Good morning,


The RTS system maintenance is now completed.

The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Maintenance Completed (05/19/2023 @ 01:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Maintenance Completed (05/19/2023 @ 01:45 AM)

Resolved: webDealer maintenance completed (05/19/2023 @ 01:30 AM)

Posted on May 19, 2023 by TxDMV

Good morning,

The webDealer system maintenance is now completed.

The webDealer system will be available for user login by 6:00 AM this morning.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDealer maintenance completed (05/19/2023 @ 01:30 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDealer maintenance completed (05/19/2023 @ 01:30 AM)

Initial Notification: webDealer Unavailable (05/18/2023 @ 11:00 PM)

Posted on May 19, 2023 by TxDMV

Good evening,

The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for webDealer.  Due to the nature of this maintenance, the webDealer
system is currently unavailable. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (05/18/2023 @ 11:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Unavailable (05/18/2023 @ 11:00 PM)

Initial Notification: RTS POS Unavailable (05/18/2023 @ 11:00 PM)

Posted on May 19, 2023 by TxDMV

Good evening,

The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this
maintenance, the RTS POS System is currently unavailable. 


Note: A notification update will be published after the RTS maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS POS Unavailable (05/18/2023 @ 11:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS POS Unavailable (05/18/2023 @ 11:00 PM)

Update Notification: Resolved: All RTS reports are now available (05/13/2023 09:10 AM)

Posted on May 13, 2023 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


We expect that the reports will be available by 1:30 PM today. 

Update @ 2:35 PM, 05/12/2023:

The RTS Batch Reporting for the night of 05/11/2023 has been processed.  RTS Batch
reports are now available.

Cognos Self-Service Reports are also available at this time.

The Cognos Active Registration Cube, used for access to Cognos and Administrative
Reporting, is still delayed at this time.  

We expect the Cognos Registration Cube reporting should be available by tomorrow.

UPDATE @ 09:10AM, Saturday, 05/13/2023:

Cognos Active Registration Cube processing has completed successfully.

ALL REPORTS (Self-Service, Cognos and Administrative) are now available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Update Notification: Resolved: All RTS reports are now available (05/13/2023 09:10 AM)

Posted in Tax Assessor-Collectors | Comments Off on Update Notification: Resolved: All RTS reports are now available (05/13/2023 09:10 AM)

Update Notification: RTS Batch Report is delayed (05/12/2023 02:35 PM)

Posted on May 12, 2023 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


We expect that the reports will be available by 1:30 PM today. 

Update @ 2:35 PM, 05/12/2023:

The RTS Batch Reporting for the night of 05/11/2023 has been processed.  RTS Batch
reports are now available.

Cognos Self-Service Reports are also available at this time.

The Cognos Active Registration Cube, used for access to Cognos and Administrative
Reporting, is still delayed at this time.  

We expect the Cognos Registration Cube reporting should be available by tomorrow.

An update will be published once ALL reports are available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Update Notification: RTS Batch Report is delayed (05/12/2023 02:35 PM)

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Resolved: CRD Call Center Available (5/12/2023 @ 09:33 AM)

Posted on May 12, 2023 by TxDMV

Good morning,

 
The intermittent phone line connection issues observed on 05/11/2023 with the
TxDMV contact center have been resolved.

All TxDMV contact centers are operational and available.

We apologize for the inconvenience and any impact on you and your customers.


 

Thank you,

 

Texas Department of Motor Vehicles

IT Services Division

Source: Tax Assessor-Collectors
Resolved: CRD Call Center Available (5/12/2023 @ 09:33 AM)

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Initial Notification: RTS Batch Report is delayed (05/12/2023 07:24 AM)

Posted on May 12, 2023 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 5/11/2023 is still processing at this time, including
transactions and reporting.  For this reason, the Cognos Active Registration Cube, used for access to self-service reporting needs, Cognos and Administrative Reporting will be delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


We expect that the reports will be available by 1:30 PM today. 

An update will be published once reports are available.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (05/12/2023 07:24 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch Report is delayed (05/12/2023 07:24 AM)

Update Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 04:48 PM)

Posted on May 11, 2023 by TxDMV

Good evening,

The Texas Department of Motor Vehicles’ contact center has been experiencing intermittent phone line connection issues. 

Support staff were able to identify the cause of the connection issues and are working to resolve as quickly as possible. As work continues intermittent outages might be noticed on the VPN at Headquarters from 6:00 PM to 10:00 PM this evening.

We apologize for any inconvenience from dropped calls or extended wait times.

Thank you, 

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Update Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 04:48 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 04:48 PM)

Initial Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 11:47 AM)

Posted on May 11, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles’ contact center is experiencing intermittent phone line connection issues. 

Support staff are working to resolve the issue as quickly as possible and apologize for any inconvenience from dropped calls or extended wait times.

Thank you, 

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 11:47 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: CRD Call Center intermittently unavailable (05/11/2023 @ 11:47 AM)