UPDATE Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:30 PM)

Good afternoon,

The MVINet dedicated support phone number (512-465-1468) is currently unavailable. 

Support Staff are aware and are currently troubleshooting the issue.

For the moment, please use the following options for MVINet dedicated support:

Existing MVINet customers can email VTR-TSB@txdmv.gov

New Contact Customers can email VTRDataContracts@txdmv.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
UPDATE Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on UPDATE Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:30 PM)

Initial Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:25 PM)

Good afternoon,

The MVINet dedicated support phone number (512-465-1468) is currently unavailable. 

Support Staff are aware and are currently troubleshooting the issue.

For the moment, please use the following options for MVINet dedicated support:

Existing MVINet customers can email VTR-TSB@txdmv.gov

New Contact Customers can email VTRDataContacts@txdmv.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:25 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: MVINet Customer Contact Line unavailable (11/22/2023 12:25 PM)

Initial Notification: CRD Call Center unavailable (11/22/2023 @ 12:10 PM)

Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (11/22/2023 @ 12:10 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: CRD Call Center unavailable (11/22/2023 @ 12:10 PM)

Completed: RTS Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Good evening,

The RTS System maintenance was completed as of 10:42 PM, Monday night (11/20/2023). 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Completed: RTS Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Completed: webDealer Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Good evening,

The webDealer System maintenance was completed as of 10:42 PM, Monday night (11/20/2023). 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDealer Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDealer Scheduled Maintenance (11/20/2023 @ 10:42 PM)

Initial Notification: webDealer Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDEALER System starting at 10:00 PM Monday 
(11/20/2023),
lasting up to 11:59 PM, Monday night. During the deployment window, 
you may 
experience intermittent connectivity when accessing the webDEALER system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Initial Notification: RTS Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 10:00 PM, Monday (11/20/2023), lasting 
up to 11:59 P
M Monday night. During the deployment window, 
you may experience 
intermittent connectivity when accessing the RTS System. 

Note: A notification update will be published once the RTS system maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (11/20/2023 @ 10:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Scheduled Maintenance (11/20/2023 @ 10:00 PM)

TxDMV Holiday Hours – Thanksgiving 2023

Texas DMV


In observance of Thanksgiving, the Texas Department of Motor Vehicles (TxDMV) will be closed on Thursday, November 23, and Friday, November 24.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Have a safe and happy holiday! 

Thanksgiving

Source: Motor Carriers
TxDMV Holiday Hours – Thanksgiving 2023

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Thanksgiving 2023

Resolved: RTS, MVINet and Cognos (11/20/2023 9:07 AM)

Good morning,

The RTS, MVINet, and Cognos login issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS, MVINet and Cognos (11/20/2023 9:07 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS, MVINet and Cognos (11/20/2023 9:07 AM)

Resolved: webDEALER Performance Issues (11/20/2023 9:05 AM)

Good morning,

The webDealer login issues have been resolved. The webDealer system is now available.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always
have the full allocation of
unused Internet Down tags available when you need them. Also,
remember that unused Internet Down tags
are valid for one year from the date they are
printed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Division

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/20/2023 9:05 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (11/20/2023 9:05 AM)

Initial Notification: webDEALER Performance Issues (11/20/2023 8:37 AM)

Good morning,

Some users have reported that they are experiencing webDealer login issues. Support staff are
aware and working to resolve the issues.

We will provide updates as more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/20/2023 8:37 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (11/20/2023 8:37 AM)

Initial Notification: RTS, MVINet and Cognos (11/20/2023 8:25 AM)

Good morning,

We have received reports that RTS, MVINet, and Cognos are experiencing login issues. Support
staff are currently working to resolve
the issues. 

We will publish an update when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS, MVINet and Cognos (11/20/2023 8:25 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS, MVINet and Cognos (11/20/2023 8:25 AM)

Resolved: webDEALER Performance Issues (11/15/2023 10:57 AM)

Good morning,


The webDealer system performance issues have now been resolved.

The webDealer system is now available as of 10:57 AM, Wednesday, November 15, 2023.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag
into webDealer as soon as the system is accessible. Doing this will ensure you always have the full
allocation of unused Internet Down tags available when you need them. Also remember that unused
Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/15/2023 10:57 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (11/15/2023 10:57 AM)

Initial Notification: webDEALER Performance Issues (11/15/2023 9:38 AM)

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues. 
Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/15/2023 9:38 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (11/15/2023 9:38 AM)

Resolved: webDEALER Performance Issues (11/14/2023 06:30 PM)

Good evening,


The webDealer system performance issues have now been resolved.

The webDealer system is now available as of 06:30 PM, Tuesday, November 14, 2023.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag
into webDealer as soon as the system is accessible. Doing this will ensure you always have the full
allocation of unused Internet Down tags available when you need them. Also remember that unused
Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (11/14/2023 06:30 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Performance Issues (11/14/2023 06:30 PM)

Initial Notification: webDEALER Performance Issues (11/14/2023 02:55 PM)

Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues. 
Support staff are aware and working to resolve the issues. We will provide updates as
more information becomes available. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (11/14/2023 02:55 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Performance Issues (11/14/2023 02:55 PM)

Resolved: AT&T Network Issues (11/13/2023 5:00 PM)

 

         Good afternoon,

AT&T has resolved the significant service outage affecting areas of North Texas.

All affected counties may now access the Registration and Titling System (RTS).


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: AT&T Network Issues (11/13/2023 5:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: AT&T Network Issues (11/13/2023 5:00 PM)

Initial Notification: AT&T Network Issues (11/13/2023 11:45 AM)

 

         Good morning,

AT&T is currently experiencing a significant service outage affecting areas of North Texas. As a result, county tax offices in the area are experiencing a disruption in connectivity to the Registration and Titling System (RTS) until AT&T resolves the outage.

AT&T is actively addressing the issue and working to restore normal service as
quickly as possible. We appreciate your patience during this time. 


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: AT&T Network Issues (11/13/2023 11:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: AT&T Network Issues (11/13/2023 11:45 AM)

Completed: webDEALER Planned Maintenance (11/09/2023 @ 10:22 PM)

Good evening,

The webDEALER planned maintenance was completed as of 10:22 PM tonight, Thursday, 
11/09/2023.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (11/09/2023 @ 10:22 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Planned Maintenance (11/09/2023 @ 10:22 PM)

Initial Notification: webDealer Scheduled Maintenance (11/09/2023 @ 10:00 PM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDEALER System starting at 10:00 PM Thursday 
(11/09/2023),
lasting up to 11:59 PM, Thursday night. During the deployment window, 
you may 
experience intermittent connectivity when accessing the webDEALER system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDEALER maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (11/09/2023 @ 10:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Scheduled Maintenance (11/09/2023 @ 10:00 PM)

POSTPONED: Planned Maintenance: webDealer (11/12/2023 @ 5:00 AM)

 

Good afternoon,

Please be advised that the Texas Department of Motor Vehicles (TxDMV) is postponing
the webDealer planned maintenance for Sunday (11/12/2023).

An update will be sent once the maintenance has been rescheduled for a future date.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
POSTPONED: Planned Maintenance: webDealer (11/12/2023 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on POSTPONED: Planned Maintenance: webDealer (11/12/2023 @ 5:00 AM)

POSTPONED: Planned Maintenance: RTS (11/12/2023 @ 5:00 AM)

Source: Tax Assessor-Collectors
POSTPONED: Planned Maintenance: RTS (11/12/2023 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on POSTPONED: Planned Maintenance: RTS (11/12/2023 @ 5:00 AM)

Initial Notification: RTS Planned Maintenance (11/12/2023 @ 5:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the RTS System starting at 5:00 AM, Sunday (11/12/2023), lasting 
up to 11:00 A
M Sunday morning (11/12/2023). During the deployment window, 
you
may experience intermittent connectivity when accessing the RTS System. 

Note: A notification update will be published once the RTS system maintenance is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Planned Maintenance (11/12/2023 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Planned Maintenance (11/12/2023 @ 5:00 AM)

Initial Notification: webDealer Planned Maintenance (11/12/2023 @ 5:00 AM)

Good afternoon,

On Sunday, November 12, 2023, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 5:00 AM, lasting up to 11:00 AM (11/12/2023). During the 
deployment window, you may experience intermittent connectivity issues when accessing the 
webDealer System. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (11/12/2023 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Planned Maintenance (11/12/2023 @ 5:00 AM)

eVIEW for Specialty Plate Designs

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing four new vendor plates, Florida A&M University, Premium Embossed – Black & Gold, Premium Embossed – Black & Yellow, and Premium Embossed – Blue & Gold.

Please visit the following link to provide your comments no later than Thursday, November 16, 2023, at 12:00 p.m.

https://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received.

Thank you,

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Motorist Services
eVIEW for Specialty Plate Designs

Posted in Motorist Services | Comments Off on eVIEW for Specialty Plate Designs