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Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2022
|
Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2022
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Source: Dealers and Manufacturers
Reminder: Fingerprinting Requirement for GDN & Franchised Dealer License Applicants Effective Sept. 1, 2022
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Source: Tax Assessor-Collectors
Adoption of Amended Texas Administrative Code §217.5 and §217.9
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Source: Insurance Industry
TxDMV publishes a rule proposal in the August 26, 2022, issue of the Texas Register.
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Source: Insurance Industry
TxDMV publishes rule adoptions in the August 26, 2022, issue of the Texas Register.
Good morning,
TxDMV IT Support is aware that some webDealer users are experiencing a “file is
damaged” error message when uploading or opening attachments to title transactions
in the webDealer application.
Please be aware that this error is not due to a webDealer application issue.
This error is due to title document attachments being scanned in at too high a resolution
setting, resulting in a very large document attachment file size in title transactions.
Recommendation for IDEAL SCANNER RESOLUTION SETTING for title transactions:
To avoid the “file is damaged” error, it is highly recommended that you scan title
documents at a lower resolution setting on your scanner device, resulting in a smaller
overall document attachment file size for your title transactions.
Each scanned title document attachment must be at least 200dpi and ideally
no more than 300dpi. The color selection should be Grayscale. The file size for the
scanned title transaction documents should be less than 10MB.
Please make sure that the resolution setting on your scanner device meets the minimum
200dpi resolution setting and does not exceed the maximum 300dpi resolution setting
when adding file attachments to title transactions.
Thank you for your understanding.
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: webDealer "file is damaged" error message (08/25/2022 09:20 AM)
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Source: Dealers and Manufacturers
Fingerprinting Requirement For GDN & Franchised Dealer License Applicants Coming Soon
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, August 20, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
August 21, 2022. Your office has been identified as having some workstations subject
to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder Notification: Workstation Weekend Maintenance (08/19/2022 08:00 AM)
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, August 20, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
August 21, 2022. Your office has been identified as having some workstations subject
to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (08/17/2022 10:00 AM)
Good morning,
TxDMV IT Support discovered an issue with the webDealer TitleServices webservice
as a result of a web server upgrade this past weekend.
This issue only impacts those customers who utilize the webDealer TitleServices
webservice. If you don’t utilize the webDealer TitleServices webservice, you are
not impacted.
We are happy to report that the issue has now been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: webDealer API/webservice title import issue (08/15/2022 11:28 AM)
Good morning,
The planned maintenance work relating to the RTS Point-of-Sale (POS) 72-Hour
and 144-Hour permits functionality was completed successfully as of 10:38 PM
on Friday evening, August 12, 2022.
Update Details:
• Remove USDOT email verification from the 72hr/144hr web permit
• Update error message details for 72hr/144hr web permit
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: Planned Maintenance: 72-Hour & 144-Hour Permits (08/13/2002 07:40 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is planning system maintenance
to address issues relating to the RTS Point-of-Sale (POS) 72-Hour and 144-Hour
permits functionality. The maintenance is scheduled for this evening, Friday,
August 12, 2022, starting at 10:30 PM, lasting up to 11:59 PM. You may experience
intermittent connectivity to the RTS POS system during the maintenance window.
Update Details:
• Remove USDOT email verification from the 72hr/144hr web permit
• Update error message details for 72hr/144hr web permit
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Planned Maintenance: 72-Hour & 144-Hour Permits (08/12/2002 04:00 PM)
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, August 13, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday,
August 14, 2022. Your office has been identified as having some workstations subject
to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder Notification: Workstation Weekend Maintenance (08/12/2022 08:45 AM)
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Source: Insurance Industry
TxDMV Board Meeting – August 11
|
Source: Insurance Industry
TxDMV Legislative and Public Affairs Committee Meeting – August 10
|
Source: Motor Carriers
Resolved: MCCS Complaint Entry Issue (08/03/2022 05:02 PM)
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Source: Motor Carriers
Initial Notification: MCCS Complaint Entry Issue (08/03/2022 08:10 AM)
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, July 30, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, July 31, 2022.
Your office has been identified as having some workstations subject to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder Notification: Workstation Weekend Maintenance (07/29/2022 11:35 AM)
Good evening,
The RTS 72-Hour & 144-Hour permits function issue has now been resolved.
Final Update:
• The RTS Point-of-Sale (POS) system is now able to process 72-Hour and
144-Hour permit transactions.
• The Web Permit Application is working as expected.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: 72-Hour & 144-Hour Permits Issue (07/28/2002 @ 07:10 PM)
Good afternoon,
The RTS Point-of-Sale (POS) 72-Hour & 144-Hour permits function is currently
experiencing some processing issues. Support staff are working to resolve the issue.
As troubleshooting continues on the permits issue, we are planning system
maintenance this evening, Thursday, July 28, 2022, starting at 6:30 PM, lasting up to
7:00 PM. You may experience intermittent connectivity to the RTS POS system
during the maintenance window.
Latest Update:
• The RTS Point-of-Sale (POS) system is currently unable to process 72-Hour and
144-Hour permit transactions. Planned systems maintenance this evening.
• The Web Permit Application is unaffected and is working as expected.
Further updates will be provided as more information becomes available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Planned Maintenance: 72-Hour & 144-Hour Permits Issue (07/28/2002 04:40 PM)
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Source: Tax Assessor-Collectors
July 2022 Motor Vehicle Registration Manual Update
Good morning,
It has been reported that the RTS 72-Hour & 144-Hour permits function continues to experience some
processing issues. Support staff are working to resolve the issue.
Latest Update:
• The RTS Point-of-Sale (POS) system is currently unable to process 72-Hour and
144-Hour permit transactions. Troubleshooting continues.
• The Web Permit Application is unaffected and is working as expected.
Further updates will be provided as more information becomes available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: 72-Hour & 144-Hour Permits Issue (07/28/2002 @ 11:02 AM)
Good morning,
TxDMV will be conducting scheduled workstation maintenance beginning the evening
of Saturday, July 30, 2022, starting at 8:00 PM lasting up to 10:00 AM on Sunday, July 31, 2022.
Your office has been identified as having some workstations subject to this maintenance.
Once the scheduled maintenance begins, identified workstations in your office will be
remotely scanned by Austin HQ over the course of the weekend. Those workstations
may/may not receive updates from Austin HQ depending on current update status on
the workstation.
We ask that you leave your workstations powered on over the weekend so that Austin HQ
can determine whether certain workstations in your office may/may not require updates.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Workstation Weekend Maintenance (07/28/2022 10:25 AM)
Good morning,
The RTS 72-Hour & 144-Hour permits function issue has now been resolved.
Final Update:
• The RTS Point-of-Sale (POS) system is now able to process 72-Hour and
144-Hour permit transactions.
• The Web Permit Application is working as expected.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update Notification: 72-Hour & 144-Hour Permits Issue (07/28/2002 @ 09:30 AM)
Good morning,
Last week, Cognos users reported they were experiencing issues when requesting
reports, despite refreshing the report request or starting a new reporting session.
Some users were able to generate reports, but only after several attempts. Users
also reported a “Can’t display page” error message while trying to run reports and/or
while trying to return to the Home Page on the Cognos portal. Support Staff provided
a workaround to help alleviate some of the issues experienced by Cognos users.
We are happy to report that Cognos reporting issues have now been fully resolved.
Cognos reporting functionality has been restored. Users should no longer experience
any issues when requesting reports.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS/Cognos Reporting Issues (07/26/2022 @ 09:25 AM)