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Source: Tax Assessor-Collectors
Central Freight Lines Closure
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Source: Tax Assessor-Collectors
Central Freight Lines Closure
Good afternoon,
On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM
Sunday (12/19/2021). During the deployment window, you may experience intermittent connectivity
when accessing the system.
Note: A notification update will be published once the eLicensing deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)
Good afternoon,
On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (12/18/2021), lasting
up to 10:00 AM Sunday (12/19/2021). During the deployment window, you may experience
intermittent connectivity when accessing the system.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible. Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.
Note: A notification update will be published once the webDEALER deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)
Good afternoon,
On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications. During the deployment window, you may experience intermittent connectivity when accessing the
following applications:
Starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM Sunday (12/19/2021):
Note: A notification update will be published once the RTS deployment is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)
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Source: Motor Carriers
Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey
Good morning,
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS Available (12/06/2021 @ 9:20 AM)
Good morning,
The Registration and Titling System (RTS) experienced an outage this morning and most functionality has since been restored. The Search by Owner feature is currently unavailable. Staff are working to identify and resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)
Good morning,
Our call center vendor, Cisco, reported they identified and resolved a technical issue which occurred within their telecommunication systems. This issue lead to a brief outage that was experienced in our call centers.
All call centers are now operational and available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)
Good morning,
All Texas Department of Motor Vehicles call centers are currently unavailable. Telecommunication support staff are currently working to identify and resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)
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Source: Motor Carriers
Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey
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Source: Dealers and Manufacturers
TxDMV Board Meeting – December 2, 2021
Projects and Operations Committee Meeting
Wednesday, December 1, 2021 – 2:00 p.m.
William B. Travis Building
1701 N. Congress Ave., Room 1.111
Austin, Texas 78701
TxDMV Board, committee and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.
If you would like to comment on any agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Committee or send an email to GCO_General@txdmv.gov with one of the following prior to the agenda item being taken up by the Committee:
1. a completed Public Comment Registration Form; or
2. the following information:
a. the agenda item you wish to comment on;
b. your name;
c. your address (optional), including city, state, and zip code; and
d. who you are representing.
Source: News and Information
TxDMV Board’s Projects and Operations Committee Meeting – December 1, 2021
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Source: Motor Carriers
TxDMV Holiday Hours – Thanksgiving 2021
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Source: Dealers and Manufacturers
TxDMV publishes rule proposals in the November 12, 2021, issue of the Texas Register.
|
Source: Dealers and Manufacturers
TxDMV publishes a rule adoption in the November 12, 2021, issue of the Texas Register.
|
Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issue: Emergency Firewall Reset 7:00 PM – 7:15 PM today (11/15/21 4:40 PM)
Good morning,
The RTS System is currently running slower than normal and experiencing intermittent performance issues. Support staff are aware of the issue and working to resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS Slowness & Performance Issues (11/10/21 11:30 AM)
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Source: Tax Assessor-Collectors
Resolved: Statewide Network Issues (11/10/21 11:25AM)
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Source: Tax Assessor-Collectors
Initial Notification: Statewide Network Issues (11/10/21 9:20AM)
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Source: Motor Carriers
TxDMV Holiday Hours – Veterans Day 2021
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Source: Tax Assessor-Collectors
Texas by Texas and Internet Vehicle Title and Registration Service Online Renewal and Reports
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Source: Motor Carriers
2021 Motor Carrier Division Customer Satisfaction Survey
Good morning,
An issue had been reported where users were unable to access RTS. Support staff investigated the issue and report that the issue has now been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS Access Issue (11/8/2021 @ 10:55 AM)
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Source: Tax Assessor-Collectors
Red Flag Referral Submissions
Good afternoon,
webDEALER emergency maintenance has been completed. The webDEALER system is now available.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER Service Disruption 12:00PM – 12:30PM today. (11/02/21 12:25PM)