Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

Note: A notification update will be published once the eLicensing deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the webDEALER System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the following applications:

Starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021):

• RTS POS
• webDEALER
• MCCS
• eLicensing

Note: A notification update will be published once the RTS deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

Note: A notification update will be published once the eLicensing deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 10.1 (6/19/2021 @ 6:00PM)

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the webDEALER System starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021).  During the deployment window, you may experience intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 10.1 (6/19/2021 @ 6:00PM)

Good afternoon,

On the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the following applications:

Starting at 6:00 PM Saturday (6/19/2021), lasting up to 10:00 AM Sunday (6/20/2021):

• RTS POS
• webDEALER
• MCCS
• eLicensing

Note: A notification update will be published once the RTS deployment is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: RTS Release 10.1 (6/19/2021 @ 6:00PM)

Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance

Source: Dealers and Manufacturers
Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Good morning,

The following systems are now available:  

• RTS POS
• weDEALER
• webSUB
• myPlates
• IVTRS
• TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Good morning,

The following systems are unavailable.  

• RTS POS
• weDEALER
• webSUB
• myPlates
• IVTRS
• TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Good afternoon,

The webDEALER title transaction issue has now been resolved. 

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

The Texas Department of Motor Vehicles Support Staff continue to work on the webDEALER issue which some dealers are experiencing when attempting to submit and process a title transaction.

At this time, we would like to provide some additional information based on our observations in working through the issue. The issue is limited in scope and only impacts a specific subset of titles. Only some dealers are experiencing the issue. We are continuing to engage our external vendors as Support Staff work toward resolving the issue.

Should you experience the issue, i.e. you receive Error Code 5721 when processing a title transaction for a 2021 vehicle in webDEALER, please contact us at 1-877-933-2020, option 2.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Good afternoon,

The Texas Department of Motor Vehicles has received reports that some dealers are encountering an issue with webDEALER, when attempting to submit and process a title transaction in the system.  Support Staff are working to resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Good afternoon,

The webDEALER system was available as of 12:32 PM, 5/13/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Good afternoon,

The webDEALER system is currently experiencing issues when creating new users, searching for exiting users, and adding existing users to locations/dealers. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)