Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Posted on April 20, 2022 by TxDMV

Good afternoon,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.


Recommendation:

To avoid this error, it is recommended that you scan title documents at a lower resolution setting
on your scanner device, resulting in a smaller document attachment file size. 

Ideally, each scanned title document attachment should be less 200dpi or 7.5MB.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)

Posted on April 20, 2022 by TxDMV

Good afternoon,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.


Recommendation:

Please continue to try to view the documents after receiving the error. Your access to the
high resolution documents is contingent on your available network resources.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)

Resolved: RTS Batch Reports are now available (4/20/2022 2:30 PM)

Posted on April 20, 2022 by TxDMV

Good afternoon,

RTS Batch processing is complete. All transactions for 4/19/2022 have processed and reports are now available.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (4/20/2022 2:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Batch Reports are now available (4/20/2022 2:30 PM)

Initial Notification: RTS Batch Report is delayed (04/20/2022 9:25AM)

Posted on April 20, 2022 by TxDMV

Good morning,

The TxDMV RTS Batch for the night of 4/19/2022 is still processing at this time, including
transactions and reporting.  For this reason, Cognos and Administrative Reporting will be
delayed, including the following:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


At this time, we anticipate reports will be available by 12:00pm.  


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (04/20/2022 9:25AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch Report is delayed (04/20/2022 9:25AM)

April 2022 Motor Vehicle Registration Manual Update

Posted on April 19, 2022 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

The department welcomes your feedback and encourages you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 2 – Commercial Vehicles
Section 2.1, “Commercial Motor Vehicle or Truck-Tractor Fees,” was updated to clarify that a generator with a trailer that is manufactured specifically for that generator qualifies for machinery license plates. The generator image and reference have been removed from the manual.

Chapter 14 – Application for Registration
Section 14.4, “Initial Registration,” was updated as a result of Senate Bill 876 to allow registration in the county in which the individual resides or any county willing to accept the application.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
April 2022 Motor Vehicle Registration Manual Update

Posted in Tax Assessor-Collectors | Comments Off on April 2022 Motor Vehicle Registration Manual Update

April 2022 Motor Vehicle Title Manual Update

Posted on April 19, 2022 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 3 – Fees
Section 3.1, “Collection and Disposition of Title Application Fees,” was updated to add the title application fee of $28 or $33 will be assessed based on the purchaser’s county of residence, regardless of the processing county. In addition, a table was added that lists the counties that assess the $33 title application fee.

Chapter 6 – Application and Issuance of Motor Vehicle Title
Section 6.2 “Place of Application,” was updated to add a title application may be submitted to any county tax assessor-collector willing to accept the application. This change was a result of Senate Bill (SB) 876 from the 87th Legislative Session, as outlined in Registration and Title Bulletin (RTB) 001-22.

Chapter 25 – Motor Vehicle Dealers
Section 25.1, “Definitions and General Information,” and Section 25.3, “Requirement for Motor Vehicle Dealers,” were updated to add a licensed vehicle dealer may submit title applications to any county tax assessor-collector willing to accept the application for vehicles sold March 1, 2022, or later. This change was a result of SB 876 from the 87th Legislative Session, as outlined in RTB 001-22.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
April 2022 Motor Vehicle Title Manual Update

Posted in Tax Assessor-Collectors | Comments Off on April 2022 Motor Vehicle Title Manual Update

TxPROS Restriction Maintenance is Complete

Posted on April 11, 2022 by TxDMV

The Texas Permitting and Routing Optimization System (TxPROS) maintenance is complete. 

We regret any inconvenience this created and appreciate your patience as we work to provide a system that meets our customers’ needs. 

 

Source: Motor Carriers
TxPROS Restriction Maintenance is Complete

Posted in Motor Carriers | Comments Off on TxPROS Restriction Maintenance is Complete

RTB 002-22 Application Requirements for 30-Day Permits

Posted on April 11, 2022 by TxDMV

Please review and distribute as appropriate.

Registration and Title Bulletin (RTB) #002-22 provides guidance on the updated policy for 30-Day Permit issuance.

To supplement the policy update, TxDMV has developed the new Application for Timed Temporary Permits (Form VTR-66) for customers to use when applying for a 30-Day Permit. RTB #002-22 and Form VTR-66 are attached.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
RTB 002-22 Application Requirements for 30-Day Permits

Posted in Motorist Services | Comments Off on RTB 002-22 Application Requirements for 30-Day Permits

TxDMV Board Meeting

Posted on April 11, 2022 by TxDMV

Texas DMV

TxDMV Board Meeting
Thursday, April 14, 2022 – 9:00 a.m.

THE PUBLIC PHYSICAL LOCATION WITH PRESIDING OFFICER:
William B. Travis Building
1701 N. Congress Avenue, Room 1.111
Austin, Texas 78701

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on any agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@txdmv.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Insurance Industry
TxDMV Board Meeting

Posted in Insurance Industry | Comments Off on TxDMV Board Meeting

TxDMV Projects and Operations Committee Meeting

Posted on April 11, 2022 by TxDMV

Texas DMV

TxDMV Projects and Operations Committee Meeting
Wednesday, April 13, 2022 – 2:00 p.m.

THE PUBLIC PHYSICAL LOCATION WITH PRESIDING OFFICER:
William B. Travis Building
1701 N. Congress Avenue, Room 1.111
Austin, Texas 78701

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on any agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Board or send an email to GCO_General@txdmv.gov to register by providing the required information prior to the agenda item being taken up by the Board:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Insurance Industry
TxDMV Projects and Operations Committee Meeting

Posted in Insurance Industry | Comments Off on TxDMV Projects and Operations Committee Meeting

TxPROS Restriction Maintenance

Posted on April 11, 2022 by TxDMV

The Texas Permitting and Routing Optimization System (TxPROS) will be offline for maintenance beginning at 6 p.m. today, April 11, 2022. The outage is expected to last no more than 30 minutes. 

We regret any inconvenience this creates and appreciate your patience as we work to provide a system that meets our customers’ needs. 

A notification will be sent when the maintenance is complete.

 

Source: Motor Carriers
TxPROS Restriction Maintenance

Posted in Motor Carriers | Comments Off on TxPROS Restriction Maintenance

Initial Notification: RTS Planned Maintenance (04/11/2022 @ 11:00 PM)

Posted on April 8, 2022 by TxDMV

Good morning,

Effective Monday, April 11, 2022 at 11:00pm:

•  Customers purchasing or modifying 72 hour and 144 hour permits in RTS POS
     or on the web will be required to provide their USDOT Number.

•  The provided USDOT number will be printed on the customer receipt as well as
     on the associated Permit.

•  Hours of webPermit availability will be modified to 6:00 AM – 11:59 PM.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Planned Maintenance (04/11/2022 @ 11:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Planned Maintenance (04/11/2022 @ 11:00 PM)

Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)

Posted on April 3, 2022 by TxDMV

Good morning,

The RTS and webDealer maintenance work was completed as of 8:55 AM this morning, 4/3/2022.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet Down
tags are valid for one year from the date they are printed. 

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)

Notification: RTS & webDealer Planned Sunday Maintenance (04/01/2022 @ 1:15 PM)

Posted on April 1, 2022 by TxDMV

Good afternoon,

TxDMV will be performing maintenance on the RTS and webDealer applications on Sunday
morning, April 3, 2022, starting at 5:00AM, lasting up to 10:00AM.

You may experience intermittent connectivity using the RTS and webDealer applications during
this maintenance window.  

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

A notification will be published once the maintenance is completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Notification: RTS & webDealer Planned Sunday Maintenance (04/01/2022 @ 1:15 PM)

Posted in Dealers and Manufacturers | Comments Off on Notification: RTS & webDealer Planned Sunday Maintenance (04/01/2022 @ 1:15 PM)

Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)

Posted on April 1, 2022 by TxDMV

Good afternoon,

Some dealers / Lien Holders reported encountering an issue when processing titles via WebService or Title Data Import, receiving this error message: error.verify.lienholder. 

This issue has since been resolved, and was validated via a maintenance fix which was implemented last evening.

You should no longer experience issues when processing titles.


We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)

Notification: RTS & webDealer Planned Maintenance (03/31/2022 @ 6:00 PM)

Posted on March 31, 2022 by TxDMV

Good afternoon,

TxDMV will be performing maintenance on the RTS and webDealer applications this evening, starting at
10:30 PM, lasting until 11:30 PM. 

You may experience intermittent connectivity (up to 10 minutes) while using the RTS and webDealer applications during this evening’s maintenance window.  

The following is a list of items being addressed:

Enhancement:  Allow non-willing counties to process exchange transactions when the originating transaction was processed in the processing county.

Defect:  A fix for RTS, if there are no changes to names and addresses, the system will not force the user to the Owner Address REG033 screen.

Enhancement:  In RTS, when processing Renewal or Exchange transactions with no changes to names or addresses, the system will not force the user to the Owner Address REG033 screen.

Enhancement:  Allow non-willing counties to process a license plate exchange transaction, that do not require the payment of registration fees.

Defect:  A fix for error.verify.lienholder on lienholder transactions submitted via webservice or Title Transaction Import file.

Defect:  A fix for eTAG payment processing permission in webDealer impacting some franchise dealers.


We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Notification: RTS & webDealer Planned Maintenance (03/31/2022 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Notification: RTS & webDealer Planned Maintenance (03/31/2022 @ 6:00 PM)

TxPROS and Internet Browsers

Posted on March 31, 2022 by TxDMV

Beginning June 15, 2022, the Texas Permitting and Routing Optimization System (TxPROS) will no longer be accessible through Microsoft Internet Explorer 11 (IE 11) browsers. TxPROS will remain accessible on Google Chrome and Microsoft Edge. 

Please contact the Motor Carrier Division at 1-800-299-1700, options 2-5-2, with any questions about this change. 

 

Source: Motor Carriers
TxPROS and Internet Browsers

Posted in Motor Carriers | Comments Off on TxPROS and Internet Browsers

2022 Temporary Tag Allocations Available in eTAG

Posted on March 30, 2022 by TxDMV

The 2022 maximum tag limits are now available in eTAG, the online system used to issue temporary tags. Each temporary tag type has a separate annual maximum tag limit. 

Dealers and converters may view temporary tag usage compared to their annual maximum limits each time they login to eTAG, and are responsible for monitoring temporary tag usage and taking necessary actions to maintain system security and prevent fraud.

Dealers and converters may request an increase in the annual maximum temporary tag limit in eLICENSING once 50% of the existing maximum has been used for that specific temporary tag type.

Additional information and resources are available here by selecting the temporary tag limits tab.

Contact our Customer Care team at 1 (888) 368-4689 Monday through Friday, 8 AM to 5 PM, Central Time or contact the department online if you have any questions.

 

Monique Johnston, Director
Motor Vehicle Division
Texas Department of Motor Vehicles

 

 

 

Source: Dealers and Manufacturers
2022 Temporary Tag Allocations Available in eTAG

Posted in Dealers and Manufacturers | Comments Off on 2022 Temporary Tag Allocations Available in eTAG

Initial Notification: webservice Issue: electronic Title Processing (03/29/2022 @ 1:45 PM)

Posted on March 29, 2022 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles has received reports that some dealers / Lien Holders are encountering an issue when processing titles via WebService or Title Data Import.  Support Staff are working to resolve the issue.

You may receive this error message: error.verify.lienholder.  If you experience this error while processing a title, please try one of the options below:

Solution:

1. Wait 10 min and try again.  TxDMV currently has an interim process which runs every 10 minutes.

2. Void the title and go to the county office to process the title.


We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: webservice Issue: electronic Title Processing (03/29/2022 @ 1:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webservice Issue: electronic Title Processing (03/29/2022 @ 1:45 PM)

Complete: DCS SDC NetScaler Migration (3/27/2022 @ 10:15 AM)

Posted on March 27, 2022 by TxDMV

Good morning,

The NetScaler Migration was completed as of 10:15 AM this morning, Sunday, March 27, 2022.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Motor Carriers
Complete: DCS SDC NetScaler Migration (3/27/2022 @ 10:15 AM)

Posted in Motor Carriers | Comments Off on Complete: DCS SDC NetScaler Migration (3/27/2022 @ 10:15 AM)

Reminder: DCS SDC NetScaler Migration on 3/27/2022

Posted on March 25, 2022 by TxDMV

Good morning,

On Sunday, March 27, 2022, the Texas Department of Information Resources will be conducting maintenance on the Texas Department of Motor Vehicles (TxDMV) managed Data Center. If during this maintenance window you experience trouble logging into one of the systems listed below, please try logging in again later. The duration of the maintenance is scheduled for up to five (5) hours beginning at 5:00 AM (3/27/2022) lasting until 10 AM.

  • webSUB
  • eTag/webDEALER
  • eLicensing
  • webPERMITS
  • RTS
  • MVInet
  • Cognos
  • IVTRS
  • Texas IRP
  • TLETS

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Motor Carriers
Reminder: DCS SDC NetScaler Migration on 3/27/2022

Posted in Motor Carriers | Comments Off on Reminder: DCS SDC NetScaler Migration on 3/27/2022

Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)

Posted on March 23, 2022 by TxDMV

Good afternoon,

The webDEALER and MVDI systems have been restored to normal functionality. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)

Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)

Posted on March 23, 2022 by TxDMV

Good afternoon,

An issue has been reported with the webDEALER system where users are unable to view reports. In addition, the MVDI system will not allow users to lookup vehicles by VIN or plate number. Support staff are working to identify and resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)

Initial Notification: DCS SDC NetScaler Migration on 3/27/2022

Posted on March 22, 2022 by TxDMV

Good afternoon,

On Sunday, March 27, 2022, the Texas Department of Information Resources will be conducting maintenance on the Texas Department of Motor Vehicles (TxDMV) managed Data Center. If during this maintenance window you experience trouble logging into one of the systems listed below, please try logging in again later. The duration of the maintenance is scheduled for up to five (5) hours beginning at 5:00 AM (3/27/2022) lasting until 10 AM.

  • webSUB
  • eTag/webDEALER
  • eLicensing
  • webPERMITS
  • RTS
  • MVInet
  • Cognos
  • IVTRS
  • Texas IRP
  • TLETS

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Motor Carriers
Initial Notification: DCS SDC NetScaler Migration on 3/27/2022

Posted in Motor Carriers | Comments Off on Initial Notification: DCS SDC NetScaler Migration on 3/27/2022

Oversize/Overweight Permit Requirements Suspended to respond to Wildfires in Texas

Posted on March 18, 2022 by TxDMV

Oversize/Overweight Permit Requirements Suspended for Wildfire Response

Texas Governor Greg Abbott declared a disaster for Texas counties impacted by wildfires. The Governor’s Office has temporarily suspended oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to respond to the disaster. A copy of Gov. Greg Abbott’s Disaster Declaration and the TxDMV Notice of Suspension must be carried in the vehicle, both of which are attached below. Please see related information at https://www.txdmv.gov.  

 

Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended to respond to Wildfires in Texas

Posted in Motor Carriers | Comments Off on Oversize/Overweight Permit Requirements Suspended to respond to Wildfires in Texas