Reminder Notification: RTS Release 11.0 (12/15/2021 @ 3:30 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the
following applications:

Starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM Sunday (12/19/2021):

  • RTS POS
  • webDealer

Note: A notification update will be published once the RTS deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 11.0 (12/15/2021 @ 3:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: RTS Release 11.0 (12/15/2021 @ 3:30 PM)

Reminder Notification: eLicensing Release 11.0 (12/15/2021 @ 2:45 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM
Sunday (12/19/2021).  During the deployment window, you may experience intermittent connectivity
when accessing the system.

Note: A notification update will be published once the eLicensing deployment is completed.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Reminder Notification: eLicensing Release 11.0 (12/15/2021 @ 2:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: eLicensing Release 11.0 (12/15/2021 @ 2:45 PM)

Reminder Notification: webDEALER Release 11.0 (12/15/2021 @ 2:45 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (12/18/2021), lasting 
up to 10:00 AM Sunday (12/19/2021).  During the deployment window, you may experience
intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder Notification: webDEALER Release 11.0 (12/15/2021 @ 2:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER Release 11.0 (12/15/2021 @ 2:45 PM)

Resolved: webDEALER Intermittent issues (12/15/2021 12:00 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

The vendor issue impacting the webDealer system has been resolved and the system has been
restored to full functionality.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the
full allocation of unused Internet Down tags available when you need them. Also remember that
unused Internet Down tags are valid for one year from the date they are printed. 

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Intermittent issues (12/15/2021 12:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Intermittent issues (12/15/2021 12:00 PM)

Resolved: eLicensing Intermittent Issues (12/15/2021 @ 12:00 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

The vendor issue impacting the eLicensing system has been resolved and the system has been
restored to full functionality.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Resolved: eLicensing Intermittent Issues (12/15/2021 @ 12:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eLicensing Intermittent Issues (12/15/2021 @ 12:00 PM)

Initial Notification: eLicensing Intermittent Issues (12/15/2021 @ 10:15 AM)

Posted on December 15, 2021 by TxDMV

Good morning,

The eLicensing system is currently experiencing intermittent performance issues due to a vendor outage.  Support staff are working to resolve the issues.   We will provide updates as we work
on the issues and when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Intermittent Issues (12/15/2021 @ 10:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Intermittent Issues (12/15/2021 @ 10:15 AM)

Initial Notification: webDEALER Intermittent issues (12/15/2021 10:05 AM)

Posted on December 15, 2021 by TxDMV

Good morning,

The webDEALER system is currently experiencing intermittent performance issues due to a vendor outage.  Support staff are working to resolve the issues.   We will provide updates as we work on the issues and when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Intermittent issues (12/15/2021 10:05 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Intermittent issues (12/15/2021 10:05 AM)

Informational: Systems slowness issues – Tips & Recommendations (12/14/2021 2:30 PM)

Posted on December 14, 2021 by TxDMV

Good afternoon,

 

TxDMV staff continue to troubleshoot the issues reported by county offices observing symptoms of slowness and intermittent delays while processing certain transactions, e.g. Title Transfer transactions in RTS. As support staff continue to address reports of intermittent performance issues, TxDMV recommends counties take the following steps to help mitigate these issues.

 

When using the RTS Point of Sale system, all users should minimize the number of applications and windows open at the same time to only those required to process the transactions. We have observed cases where this has had impact on performance for some county users. Additionally, when an employee leaves the RTS Point of Sale system, please ensure they log out completely. For shared workstations, having multiple users logged in at the same time has caused performance issues and degradation of services.

 

These important steps will free up workstation resources (e.g. memory, processor, etc.) ensuring the computer is at full capacity to perform your RTS transactions. This will help to alleviate some instances of systems slowness which have been reported.

We apologize for the inconvenience and any impact on you or your customers and appreciate your continued patience while we troubleshoot this issue.

 


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Informational: Systems slowness issues – Tips & Recommendations (12/14/2021 2:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: Systems slowness issues – Tips & Recommendations (12/14/2021 2:30 PM)

Central Freight Lines Closure

Posted on December 13, 2021 by TxDMV

Please review and distribute as appropriate.

Central Freight Lines is permanently closing operations, which affects the delivery of certain orders shipped from Huntsville.  County orders weighing over a certain amount were previously shipped with Central Freight Lines.  As a result of this closure, the Texas Department of Motor Vehicles (TxDMV) anticipates delays in deliveries of license plates, toner, receipt paper, etc. submitted after December 9, 2021, that exceed the weight threshold.  Smaller orders and all placards will continue to be shipped via FedEx and are not impacted. 

Central Freight Lines will continue to deliver shipments already in their system.  Expect scheduled deliveries until all orders are delivered.  Please continue to submit orders as you normally would and inquire with your Regional Service Center should you have questions about the status of an order.  

Additional information on changes to the delivery service provider will be provided soon.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Central Freight Lines Closure

Posted in Tax Assessor-Collectors | Comments Off on Central Freight Lines Closure

Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)

Posted on December 13, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM
Sunday (12/19/2021).  During the deployment window, you may experience intermittent connectivity
when accessing the system.

Note: A notification update will be published once the eLicensing deployment is completed.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)

Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)

Posted on December 13, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (12/18/2021), lasting 
up to 10:00 AM Sunday (12/19/2021).  During the deployment window, you may experience
intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)

Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)

Posted on December 13, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the
following applications:

Starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM Sunday (12/19/2021):

  • RTS POS
  • webDealer

Note: A notification update will be published once the RTS deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)

Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted on December 10, 2021 by TxDMV

Motor Carrier Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between now and midnight, Sunday, December 12. https://www.surveymonkey.com/r/2021MCD

 

Source: Motor Carriers
Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off on Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Resolved: RTS Available (12/06/2021 @ 9:20 AM)

Posted on December 6, 2021 by TxDMV

Good morning,


The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Available (12/06/2021 @ 9:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Available (12/06/2021 @ 9:20 AM)

Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)

Posted on December 6, 2021 by TxDMV

Good morning,


The Registration and Titling System (RTS) experienced an outage this morning and most functionality has since been restored. The Search by Owner feature is currently unavailable. Staff are working to identify and resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)

Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)

Posted on November 30, 2021 by TxDMV

Good morning,

 
Our call center vendor, Cisco, reported they identified and resolved a technical issue which occurred within their telecommunication systems. This issue lead to a brief outage that was experienced in our call centers.

All call centers are now operational and available.

We apologize for the inconvenience and any impact on you or your customers.


 

Thank you,

 

Texas Department of Motor Vehicles

IT Department

Source: Dealers and Manufacturers
Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)

Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)

Posted on November 30, 2021 by TxDMV

Good morning,

 

All Texas Department of Motor Vehicles call centers are currently unavailable. Telecommunication support staff are currently working to identify and resolve the issue. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you, 

 

Texas Department of Motor Vehicles

IT Department

 

Source: Dealers and Manufacturers
Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)

Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted on November 30, 2021 by TxDMV

Motor Carrier Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between now and midnight, Sunday, December 12. https://www.surveymonkey.com/r/2021MCD

 

Source: Motor Carriers
Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off on Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

TxDMV Board Meeting – December 2, 2021

Posted on November 29, 2021 by TxDMV

Board Meeting

Thursday, December 2, 2021 – 9:00 a.m.

 

William B. Travis Building

1701 N. Congress Ave., Room 1.111

Austin, Texas 78701

Link to Meeting Agenda

TxDMV Board, committee and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on any agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Committee or send an email to GCO_General@txdmv.gov with one of the following prior to the agenda item being taken up by the Committee

1. a completed Public Comment Registration Form; or
2. the following information:
a. the agenda item you wish to comment on;
b. your name;
c. your address (optional), including city, state, and zip code; and
d. who you are representing.

 

 

Source: Dealers and Manufacturers
TxDMV Board Meeting – December 2, 2021

Posted in Dealers and Manufacturers | Comments Off on TxDMV Board Meeting – December 2, 2021

TxDMV Board’s Projects and Operations Committee Meeting – December 1, 2021

Posted on November 29, 2021 by TxDMV

Projects and Operations Committee Meeting

Wednesday, December 1, 2021 – 2:00 p.m.

 

William B. Travis Building

1701 N. Congress Ave., Room 1.111

Austin, Texas 78701

Link to Meeting Agenda

TxDMV Board, committee and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

If you would like to comment on any agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Committee or send an email to GCO_General@txdmv.gov with one of the following prior to the agenda item being taken up by the Committee:

1. a completed Public Comment Registration Form; or
2. the following information:
    a. the agenda item you wish to comment on;
    b. your name;
    c. your address (optional), including city, state, and zip code; and
    d. who you are representing.

Source: News and Information
TxDMV Board’s Projects and Operations Committee Meeting – December 1, 2021

Posted in News and Information | Comments Off on TxDMV Board’s Projects and Operations Committee Meeting – December 1, 2021

TxDMV Holiday Hours – Thanksgiving 2021

Posted on November 22, 2021 by TxDMV

Texas DMV

In observance of Thanksgiving, the Texas Department of Motor Vehicles (TxDMV) will be closed on Thursday, Nov. 25, and Friday, Nov. 26.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

Have a safe and happy holiday! 

Thanksgiving

Source: Motor Carriers
TxDMV Holiday Hours – Thanksgiving 2021

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Thanksgiving 2021

TxDMV publishes rule proposals in the November 12, 2021, issue of the Texas Register.

Posted on November 17, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) has proposed rules in the November 12, 2021, issue of the Texas Register. The proposed language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The proposals are posted for public comment until 5:00 p.m. on December 13, 2021. Please submit separate comments for each proposal.

The proposals include:

  • amendments to §215.152 and §215.158 concerning HB 3927, establishing the maximum number of temporary tags that a dealer or converter may issue in a calendar year;
  • amendments to §§215.150, 215.151, 215.153, 215.154, and 215.155 and new, §215.505 concerning HB 3927, including, allowing for denial of access to the temporary tag database, management of the temporary tag database, and issuance of temporary tags to certain vehicles without inspection;
  • new §217.56 concerning obtaining registration under the Unified Carrier Registration System Plan and Agreement prior to registering under the International Registration Plan; cleanup; and
  • amendment to §§217.2, 217.4, 217.23, 217.28, 217.36, 217.45, 217.46, and 217.89 concerning titling and registering motor vehicles, including SB 876, allowing a person to apply for title and registration of a motor vehicle with any willing county tax assessor-collector.

 

 

Source: Dealers and Manufacturers
TxDMV publishes rule proposals in the November 12, 2021, issue of the Texas Register.

Posted in Dealers and Manufacturers | Comments Off on TxDMV publishes rule proposals in the November 12, 2021, issue of the Texas Register.

TxDMV publishes a rule adoption in the November 12, 2021, issue of the Texas Register.

Posted on November 17, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) has adopted rules in the November 12, 2021, issue of the Texas Register. The adoption addresses specialty license plates and parking placards for vehicles of certain disabled veterans (effective January 1, 2022). The adopted language is available on TxDMV’s website at https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

 

 

Source: Dealers and Manufacturers
TxDMV publishes a rule adoption in the November 12, 2021, issue of the Texas Register.

Posted in Dealers and Manufacturers | Comments Off on TxDMV publishes a rule adoption in the November 12, 2021, issue of the Texas Register.

Initial Notification: RTS Performance Issue: Emergency Firewall Reset 7:00 PM – 7:15 PM today (11/15/21 4:40 PM)

Posted on November 15, 2021 by TxDMV

Good afternoon,

TxDMV will be performing emergency maintenance this evening between 7:00 PM and 7:15 PM. Please ensure all transactions have been completed before 7:00 PM and no new transactions are started until the maintenance window has closed at 7:15 PM.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Performance Issue: Emergency Firewall Reset 7:00 PM – 7:15 PM today (11/15/21 4:40 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Performance Issue: Emergency Firewall Reset 7:00 PM – 7:15 PM today (11/15/21 4:40 PM)

Initial Notification: RTS Slowness & Performance Issues (11/10/21 11:30 AM)

Posted on November 10, 2021 by TxDMV

Good morning,

The RTS System is currently running slower than normal and experiencing intermittent performance issues.  Support staff are aware of the issue and working to resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Slowness & Performance Issues (11/10/21 11:30 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Slowness & Performance Issues (11/10/21 11:30 AM)