Good evening,

The webDealer maintenance was completed as of 10:45 PM this evening, 04/25/2022.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDealer "Payment Completed" update (04/25/2022 @ 10:50 PM)

Good afternoon,

The Texas Department of Motor Vehicles will be undertaking scheduled maintenance
to the webDealer system this evening Monday, April 25th, 2022, starting at 10:30pm,
lasting up to 11:00pm.

As webDealer users navigate to “Payments Completed” from the “Payments” Menu,
the webDealer system will normally retrieve the last 30 days of payment data. 
We have received reports that, in some cases, some webDealer users will experience
a delay (or timeout) to occur due to the large amount of payment data being retrieved. 

In an effort to avoid the delay (or timeout) which some webDealer users may experience
when requesting payments data, this evening’s webDealer system update will adjust
the time frame of data retrieved to only the last 7 days of payment data.  Once the
webDealer user is reviewing the payment data screen, the user can elect to use the 
search filter as appropriate in order to request specific date ranges other than
the initial 7 day payment summary.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer "Payment Completed" update (04/25/2022 @ 10:30 PM)

**UPDATE**This message is to update the information in the recommendation section below.  Please note the corrected dpi and file size recommendation.  Sorry for any confusion caused by the previous message.

Good morning,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting, resulting in a very large document attachment file size.

Recommendation:

To avoid this error, it is recommended that you scan title documents at a lower resolution setting on your scanner device, resulting in a smaller document attachment file size. 

Each scanned title document attachment must be at least 200dpi or 7.5MB and ideally no more than 300dpi or 10MB.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)

Good afternoon,

TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.

Please be aware that this error is not due to a webDealer application issue. 

This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.

Recommendation:

To avoid this error, it is recommended that you scan title documents at a lower resolution setting
on your scanner device, resulting in a smaller document attachment file size. 

Ideally, each scanned title document attachment should be less 200dpi or 7.5MB.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)

Good morning,

The RTS and webDealer maintenance work was completed as of 8:55 AM this morning, 4/3/2022.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet Down
tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)

Good afternoon,

TxDMV will be performing maintenance on the RTS and webDealer applications on Sunday
morning, April 3, 2022, starting at 5:00AM, lasting up to 10:00AM.

You may experience intermittent connectivity using the RTS and webDealer applications during
this maintenance window.  

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.

A notification will be published once the maintenance is completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Notification: RTS & webDealer Planned Sunday Maintenance (04/01/2022 @ 1:15 PM)

Good afternoon,

Some dealers / Lien Holders reported encountering an issue when processing titles via WebService or Title Data Import, receiving this error message: error.verify.lienholder. 

This issue has since been resolved, and was validated via a maintenance fix which was implemented last evening.

You should no longer experience issues when processing titles.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)