Please review and distribute as appropriate.

The notification sent on February 8, 2021, providing the new mailing address for the department’s imaging vendor, OpenText, listed the incorrect address. The correct address is:

OpenText
4210 IH35 Frontage Road
Suite 224 Building 2
San Antonio, TX  78218

Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to the new address. Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

We apologize for any inconvenience.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The department’s imaging vendor, OpenText, is moving to a new location. Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to:

OpenText
4222 Interstate 35, Suite 224
San Antonio, TX  78218

Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

There is no change in the types of title transaction documents that are mailed to OpenText. The Motor Vehicle Title Manual, Chapter 2, covers assembly procedures and transactions that should be sent directly to OpenText or to the department.  The department’s manuals will be updated with the new OpenText address in the April revision.

The department continues to see a high volume of misdirected transactions involving National Motor Vehicle Title Information System (NMVTIS) errors.  As a reminder, transactions with NMVTIS brand holds that are corrected or NMVTIS errors that are unable to be corrected by the county tax assessor-collector’s office must be mailed to the department, and not OpenText, in a specially marked envelope.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public. The Performance Quality Recognition Program (PQRP), implemented in 2017, focuses on achievements in business process, fraud prevention, customer service, and training.

PQRP stipulates all recognitions expire one year after the county tax assessor-collector’s re-election.  As you are aware, 2020 was an election year, thus if you have previously received a PQRP recognition, that recognition expires later this year.  A previously recognized county tax assessor-collector must reapply to retain an existing recognition.  They may also apply for a higher level of recognition.  In either case, a new application is required.

Over the four fiscal years in which recognitions have been awarded, business practices have evolved and changed.  As a result of these changes and the expiration of all previous recognitions, the PQRP has been revised.  Substantive revisions have been made to some requirements for each of the three recognition levels, as well as, score allocations for some requirements and electives.  Further, non-substantive edits have been made for consistency, structure, and format.

The revised “Performance Quality Recognition Program Guide” and Performance Quality Recognition Program Application (Form VTR-004) are attached for your review and use.  Both documents are located at www.TxDMV.gov/county-recognition.

Your achievements and efforts deserve recognition, and I invite each of you to apply, or reapply, to receive recognition for providing quality registration and titling services to the motoring public.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) was recently notified of instances in which the exterior facing blue border surrounding the year of expiration on valid registration stickers have faded to a gray color after installation.  The stickers have been in circulation since April 2020.  The TxDMV has been in contact with Tax Assessor-Collector offices statewide and have only identified five (5) counties with instances of faded stickers at this time. Those impacted counties have been notified of the situation.

TxDMV is currently working with our forms supplier to determine the cause of this degradation, assess the number of stickers impacted, and begin production of improved forms.  In the meantime, the existing sticker paper inventory will continue to be used.  The validity of registration can be verified by querying the State Registration and Title System.  Please do not rely on the color of the sticker to determine validity at this time.

Thank you,

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

As you are aware, the department has worked with county tax assessor-collectors to develop a Registration and Title System (RTS) training environment in which to practice and train.  The system, known as RTS Practice and Learn (PAL) will be available for use on February 4, 2021.  Webinars will be held for county tax assessor-collectors to discuss RTS PAL.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars:
Tuesday, February 2, 2021, at 10:00 AM CST
https://attendee.gotowebinar.com/register/7248255940490462222

Tuesday, February 2, 2021, at 2:00 PM CST
https://attendee.gotowebinar.com/register/3885559056123736078

Thursday, February 4, 2021, at 10:00 AM CST
https://attendee.gotowebinar.com/register/5062754478937012238

Thursday, February 4, 2021, at 2:00 PM CST
https://attendee.gotowebinar.com/register/7701930930785432846

Wednesday February 10, 2021, at 2:00 PM CST
https://attendee.gotowebinar.com/register/3853382947848554254

Thank you,

Roland Luna, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Good morning,

The Texas NIC issue that was preventing credit cards from being processed has been resolved.  

Thank you,

Texas Department of Motor Vehicles
IT Department

Good morning,

Texas NIC is experiencing issues that are preventing credit card payments from being processed. Support staff are working to identify and resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department