Initial Notification: webDEALER Unavailable (07/21/2021 @ 12:35 PM)

Posted on July 21, 2021 by TxDMV

Good afternoon,

The webDEALER system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (07/21/2021 @ 12:35 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (07/21/2021 @ 12:35 PM)

Initial Notification: RTS Unavailable (07/21/2021 @ 12:17 PM)

Posted on July 21, 2021 by TxDMV

Good afternoon,

The RTS system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (07/21/2021 @ 12:17 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (07/21/2021 @ 12:17 PM)

Security Alert: SCAM NOTIFICATION: Suspicious e-Mails Sent to webDEALER Users (07/16/2021 3:21PM)

Posted on July 16, 2021 by TxDMV

 

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) has become aware that some webDEALER users have received emails claiming to come from TxDMV. The emails are not from TxDMV. They are sent by cybercriminals attempting to gain access to your private information or to deliver harmful files to your computer. Do not click any links provided in a suspicious email.

The Texas Department of Motor Vehicles will never reach out directly via email requesting any personal information or requiring you to sign into TxDMV systems to verify your account.

If you receive a suspicious email:

    • Never open attachments or click on any links from unknown senders
    • Hover over the link with your mouse to see if the link points to a legitimate address
    • Never enter your sensitive information in an untrusted site or pop up window
    • Do not reply

If you entered your username and password when following one of these links, change your password immediately. 
If an email appearing to come from TxDMV seems out of the ordinary, please use good judgment.

Contact TxDMV directly if any email seems suspicious.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Security Alert: SCAM NOTIFICATION: Suspicious e-Mails Sent to webDEALER Users (07/16/2021 3:21PM)

Posted in Dealers and Manufacturers | Comments Off on Security Alert: SCAM NOTIFICATION: Suspicious e-Mails Sent to webDEALER Users (07/16/2021 3:21PM)

July 2021 Motor Vehicle Title Manual Update

Posted on July 14, 2021 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 2 – Administration and Transaction Handling Procedures
Section 2.9, “Authorized Transactions,” is a new section that was added to provide information related to the new Authorize Transaction permission that allows a user to enter their Registration and Title System (RTS) username and password in lieu of an authorization code previously issued by the Regional Service Centers. This feature was implemented with the RTS Release 10.1. 

Chapter 7 – Corrections
Several sections throughout Chapter 7 were updated regarding the processing of an application for a corrected title without a Certified Copy of Title (CCO) when the owner certifies the original Texas title has been lost or destroyed, as provided by the Registration and Title Bulletin #001-21.

Chapter 21 – Theft and Fraudulent Activities
Section 21.2, “Stolen Motor Vehicles,” was updated to include a note that a police report is not required to support the title application when an insurance company is applying for title in their name.

Chapter 24 – Certified Copies
Section 24.6, “Title Records Recording a Lien,” was updated to include the Regional Service Centers’ ability to remove liens when issuing a CCO if the application is supported by an original release of lien. This was implemented with the RTS Release 10.1.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Motorist Services
July 2021 Motor Vehicle Title Manual Update

Posted in Motorist Services | Comments Off on July 2021 Motor Vehicle Title Manual Update

July 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

Posted on July 14, 2021 by TxDMV

Please review and distribute as appropriate.

The latest update to the Salvage/Nonrepairable Motor Vehicle Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text. 

Chapter 4 – Insurance Companies
Section 4.4, “Owner Retained Vehicles,” was updated to include information regarding the programming enhancement for insurance companies to electronically submit an Owner Retained Report to the department through webSALVAGE as of June 21, 2021.

Chapter 8 – Replacements, Errors, and Innocent Purchasers
Section 8.6, “Owner Retained Report in Error,” was updated to include the ability for insurance companies to electronically submit an Owner Retained Correction or Rescission to the department through webSALVAGE as part of the programming enhancement.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
July 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

Posted in Motorist Services | Comments Off on July 2021 Salvage/Nonrepairable Motor Vehicle Manual Update

Informational: Security Alert: Critical Security Patch 07/14/2021 (after-hours rollout)

Posted on July 14, 2021 by TxDMV

 

Good afternoon,

Please be advised that IT will be rolling out a critical security patch tonight which has been provided by Microsoft.  The patch is intended to fix a critical security vulnerability identified by Microsoft that could allow an attacker to install programs; view, change, or delete data; or create new accounts with full user rights.  Please ensure that your computer is powered on and connected to VPN as applicable, so that it can receive the patch.  Some users may be prompted to reboot their computer.  If possible, we ask that users reboot immediately upon receiving this message or delay the reboot for the same day after normal business hours.  However, if not possible, users will be able to delay the reboot as needed for up to four days until a forced reboot will occur.  If you experience any issues related to the patch, please let us know as soon as possible at telework_help@txdmv.gov.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Informational: Security Alert: Critical Security Patch 07/14/2021 (after-hours rollout)

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Welcome to TalentLMS!

Posted on July 8, 2021 by TxDMV

Please review and distribute as appropriate.

                                

                                     Welcome to TalentLMS!

On Friday, July 9, 2021, county points-of-contact will be emailed the TalentLMS login credentials for their respective learners (county and full-service deputies). The email will include additional information and a request that learners log in to TalentLMS to change their passwords.

IMPORTANT NOTE:  The county points-of-contact who receive the email will be responsible for distributing the login credentials to their learners.

TalentLMS is the new Registration and Title System (RTS) training platform.  For more details about the transition to TalentLMS and the impact to county learners, please review the attached handout.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Welcome to TalentLMS!

Posted in Tax Assessor-Collectors | Comments Off on Welcome to TalentLMS!

Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Posted on July 6, 2021 by TxDMV

Good morning,

The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report has been completed.  

As a reminder, if you were previously unable to run these POS Client Batches, please try again.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Posted on July 6, 2021 by TxDMV

Good morning,

The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report did not complete last night. These routines are being rerun this morning and should complete by 10 am. A notification will be sent out when the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)

Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)

Posted on July 2, 2021 by TxDMV

Good afternoon,

The named reports are available as of 11:32 AM this morning, 7/2/2021.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)

Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Posted on July 2, 2021 by TxDMV

Good morning,

The following TxDMV phone numbers are now available:

Main Phone number 888-368-4689 or 512-465-3000

Public County/Dealer Line 877-933-2020 or 512-465-4010

Motor Carrier Division number 800-299-1700

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Posted in Dealers and Manufacturers | Comments Off on Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)

Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)

Posted on July 2, 2021 by TxDMV

 

Good morning,

The named reports have been delayed due to a failed batch job last night, which was resolved with no issues. This has caused these reports to run and post later than normal. Reports are on track to be posted early afternoon today.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)

Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)

Posted on July 2, 2021 by TxDMV

Good morning,

The following TxDMV phone numbers are down:

Main Phone number 888-368-4689 or 512-465-3000

Public County/Dealer Line 877-933-2020 or 512-465-4010

Support staff are working to resolve the issue. An update will be sent when phone service is restored.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)

Reminder – New LMS Account Request Moratorium July 5-9

Posted on July 1, 2021 by TxDMV

Please review and distribute as appropriate.

     Reminder – New LMS Account Request Moratorium July 5-9

This is a friendly reminder that we will not be processing any learning management system (LMS) account requests (additions or deletions) during the week of July 5-9. 

Please refrain from submitting LMS account requests until July 12, so the department can focus on the launch of TalentLMS, scheduled for July 9.  Learners may continue to take advantage of all training modules in Articulate LMS.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Reminder – New LMS Account Request Moratorium July 5-9

Posted in Tax Assessor-Collectors | Comments Off on Reminder – New LMS Account Request Moratorium July 5-9

Training Modules on TalentLMS for Learners and Reporting Administrators Now Available

Posted on July 1, 2021 by TxDMV

Please review and distribute as appropriate.

    Training Modules on TalentLMS for Learners and Reporting Administrators Now Available

In anticipation of our transition to TalentLMS on July 9, there are two new training modules available in the learning management system (LMS).  One is directed to all learners and is called Getting Started in TalentLMS for Learners.  The other is directed to reporting administrators and is called Getting Started in TalentLMS for Reporting Administrators.  These modules provide helpful information about TalentLMS and assist learners and reporting administrators in becoming familiar with the new system.

While this is not mandatory training, please encourage everyone who uses TalentLMS to take this training in the next two weeks to minimize questions or issues regarding use, navigation, and reporting in TalentLMS.

Thank you, and we hope you find this training beneficial!

If you have any questions about the new training modules, please email TxDMV-Learning@TxDMV.gov.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Training Modules on TalentLMS for Learners and Reporting Administrators Now Available

Posted in Tax Assessor-Collectors | Comments Off on Training Modules on TalentLMS for Learners and Reporting Administrators Now Available

Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)

Posted on June 30, 2021 by TxDMV

Good afternoon,

The RTS transaction authorization issue where transactions for vehicles with “Hard Stops” could not be processed has been resolved.  “Hard Stop” remarks for vehicle processing can now be entered into the RTS system. 


We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)

Resolved: RTS Available (6/29/2021 @ 5:45 PM)

Posted on June 29, 2021 by TxDMV

Good afternoon,

The RTS system is now available.

As a reminder, if you were previously unable to close out, please try to close out again before doing any other work.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Available (6/29/2021 @ 5:45 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Available (6/29/2021 @ 5:45 PM)

Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)

Posted on June 29, 2021 by TxDMV

Good afternoon,

The RTS system is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved.

If you are unable to close out, please try to close out again once the issue is resolved before doing any other work.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)

TxDMV Seeks Advisory Committee Applicants

Posted on June 29, 2021 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) is searching for individuals who would be interested in advising the department on policy issues relating to rulemaking efforts as requested by the board. Because you are a subscriber to our updates, we would like to request your consideration in serving on an advisory committee for TxDMV.  

Please help TxDMV spread the word by sharing this email and/or linking to TxDMV’s Advisory Committee webpage. Those wishing to apply for an advisory committee may complete the application online as well.

If anyone has questions about applying for an advisory committee, please email appointments@txdmv.gov. Thank you!

Source: Dealers and Manufacturers
TxDMV Seeks Advisory Committee Applicants

Posted in Dealers and Manufacturers | Comments Off on TxDMV Seeks Advisory Committee Applicants

Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)

Posted on June 29, 2021 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of RTS transaction authorization issues where transactions for vehicles with “Hard Stops” cannot be processed.  A “Hard Stop” is a remark about a vehicle in process.  Currently, these remarks cannot be entered into the RTS system.  Support staff are aware of the issue and working on a code fix that will be implemented after hours this evening to address the issue.  We will provide further updates once the code fix is applied and as soon as the issue is confirmed resolved.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)

Resolved: Issue: RTS logins (6/28/2021 2:10PM)

Posted on June 28, 2021 by TxDMV

Good afternoon,

The RTS login issue where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in has now been resolved.

RTS login functionality is now fully restored.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: Issue: RTS logins (6/28/2021 2:10PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Issue: RTS logins (6/28/2021 2:10PM)

Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)

Posted on June 28, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of RTS login issues where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in.  Support staff are aware of the issue and are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)

Resolved: RTS available (6/27/2021 1:00 PM)

Posted on June 27, 2021 by TxDMV

Good afternoon,

The RTS system, including RTS Point of Sale, is now available as of 1:00PM this afternoon, 6/27/2021.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS available (6/27/2021 1:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS available (6/27/2021 1:00 PM)

Resolved: webDEALER Intermittent issues (6/272021 1:00PM)

Posted on June 27, 2021 by TxDMV

Good afternoon,

The webDEALER intermittent issues have been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Intermittent issues (6/272021 1:00PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Intermittent issues (6/272021 1:00PM)

Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)

Posted on June 27, 2021 by TxDMV

Good afternoon,

The webDEALER system is currently experiencing intermittent issues.  Support staff are working to resolve the issues.   We will provide updates as we work on the issues and when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)