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Source: Tax Assessor-Collectors
Informational: Security Alert: Critical Security Patch 07/14/2021 (after-hours rollout)
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Source: Tax Assessor-Collectors
Welcome to TalentLMS!
Good morning,
The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report has been completed.
As a reminder, if you were previously unable to run these POS Client Batches, please try again.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)
Good morning,
The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report did not complete last night. These routines are being rerun this morning and should complete by 10 am. A notification will be sent out when the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)
Good afternoon,
The named reports are available as of 11:32 AM this morning, 7/2/2021.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)
Good morning,
The following TxDMV phone numbers are now available:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Motor Carrier Division number 800-299-1700
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)
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Good morning, The named reports have been delayed due to a failed batch job last night, which was resolved with no issues. This has caused these reports to run and post later than normal. Reports are on track to be posted early afternoon today. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles |
Source: Tax Assessor-Collectors
Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)
Good morning,
The following TxDMV phone numbers are down:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Support staff are working to resolve the issue. An update will be sent when phone service is restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)
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Source: Tax Assessor-Collectors
Reminder – New LMS Account Request Moratorium July 5-9
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Source: Tax Assessor-Collectors
Training Modules on TalentLMS for Learners and Reporting Administrators Now Available
Good afternoon,
The RTS transaction authorization issue where transactions for vehicles with “Hard Stops” could not be processed has been resolved. “Hard Stop” remarks for vehicle processing can now be entered into the RTS system.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)
Good afternoon,
The RTS system is now available.
As a reminder, if you were previously unable to close out, please try to close out again before doing any other work.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS Available (6/29/2021 @ 5:45 PM)
Good afternoon,
The RTS system is currently unavailable. Support staff are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved.
If you are unable to close out, please try to close out again once the issue is resolved before doing any other work.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)
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Source: Dealers and Manufacturers
TxDMV Seeks Advisory Committee Applicants
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware of RTS transaction authorization issues where transactions for vehicles with “Hard Stops” cannot be processed. A “Hard Stop” is a remark about a vehicle in process. Currently, these remarks cannot be entered into the RTS system. Support staff are aware of the issue and working on a code fix that will be implemented after hours this evening to address the issue. We will provide further updates once the code fix is applied and as soon as the issue is confirmed resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)
Good afternoon,
The RTS login issue where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in has now been resolved.
RTS login functionality is now fully restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: Issue: RTS logins (6/28/2021 2:10PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of RTS login issues where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in. Support staff are aware of the issue and are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: Issue: RTS logins (6/28/2021 12:50 AM)
Good afternoon,
The RTS system, including RTS Point of Sale, is now available as of 1:00PM this afternoon, 6/27/2021.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS available (6/27/2021 1:00 PM)
Good afternoon,
The webDEALER intermittent issues have been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER Intermittent issues (6/272021 1:00PM)
Good afternoon,
The webDEALER system is currently experiencing intermittent issues. Support staff are working to resolve the issues. We will provide updates as we work on the issues and when the issues are resolved.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Intermittent issues (6/272021 12:20PM)
Good morning,
The RTS system, including RTS Point Of Sale, is currently unavailable. Support staff are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (6/27/2021 @ 11:00AM)
Good evening,
Texas Department of Motor Vehicles (TxDMV) Support Staff have resolved the issue where some dealers were unable to lookup a dealer tag in the MVInet system, even though the tag was showing as active in webDEALER reports.
Lookup functionality for dealer tags in the MVInet system has now been restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: Dealer Tag Lookup Issue (6/24/2021 11:40PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) has received reports that some dealers are unable to lookup a dealer tag in the MVInet system, even though the tag is showing as active in webDEALER reports. For dealers who are experiencing this issue, TxDMV is advising that the tag is still valid and to please continue on with business as usual. Support Staff are working to resolve the issue. An update will be sent when additional information becomes available or when the issue has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: Dealer Tag Lookup Issue (6/24/2021 @ 10:22AM)
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Source: Motor Carriers
Resolved: Issue: MCCS Renewal Option (6/24/2021 9:55 AM)
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Source: Tax Assessor-Collectors
Updates to Form VTR-998, Form VTR-999, and the Specialty Plate Guide
