Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Posted on June 4, 2021 by TxDMV

Good afternoon,

On Saturday, June 5, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance. The duration of the maintenance is scheduled for up to six hours beginning at 1:00 PM lasting up to 7:00 PM. During the maintenance window you may experience trouble logging into the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

A notification will be sent out once the scheduled maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER System Maintenance on 6/5/2021 @ 1:00PM)

Informational Alert: Customers Receiving Additional Texts Posing as DMV

Posted on June 2, 2021 by TxDMV

 

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) has become aware that some customers are experiencing instances of information requests (via text messaging) purporting to come from TxDMV.  This is known as phishing (the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information).   A form of phishing, smishing is when someone tries to trick you into giving them your private information via a text or SMS message to your cell phone.  

To you, our valued TxDMV customer, we cannot stress enough that TxDMV will never reach out directly via email, or text, requesting any personal information from you.  If you receive such an email or text message purporting to be from TxDMV, please do not respond to it.  Trust your intuition.  If an email or text message purporting to come from TxDMV just seems odd, or out of the ordinary, please ignore it.  For your peace of mind, it is best to contact TxDMV directly if any messaging seems suspicious.

Here is an example of a fraudulent text message received by some TxDMV customers:

Phishing Text

Here is the best recommended action you can take upon receipt of such a message: 

Do not click on any links within the message.  Block the sender of this message on your cell phone.  Delete the text message.  Use your own best judgement and trust your intuition.

Smishing is becoming an emerging and growing threat in the world of online security.  To learn more about fraudulent messaging and text messages, we recommend the following informational link which should prove very helpful:

https://efraudprevention.net/home/templates/?a=3

As always, be safe, be vigilant and exercise caution in your day-to-day communication needs via email or text.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Informational Alert: Customers Receiving Additional Texts Posing as DMV

Posted in Tax Assessor-Collectors | Comments Off on Informational Alert: Customers Receiving Additional Texts Posing as DMV

Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Posted on May 27, 2021 by TxDMV

Good morning,

The following systems are now available:  

  • RTS POS
  • weDEALER
  • webSUB
  • myPlates
  • IVTRS
  • TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: All Systems Available (5/27/2021 @ 10:48AM)

Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Posted on May 27, 2021 by TxDMV

Good morning,

The following systems are unavailable.  

  • RTS POS
  • weDEALER
  • webSUB
  • myPlates
  • IVTRS
  • TLETS

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Systems Unavailable (5/27/2021 @ 10:40 AM)

Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

Posted on May 27, 2021 by TxDMV

Good morning,

An issue has been identified with the RTS system.  Servers will be restarted at 10:15 AM this morning to resolve the issue.  Please remain logged out of the system until the restart is complete.  

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Server Restart (5/27/2021 @ 10:00 AM)

TxDMV Holiday Hours – Memorial Day 2021

Posted on May 27, 2021 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) will be closed on Monday, May 31, 2021, for Memorial Day. We honor those who lost their lives while in the military service of our nation.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2021

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Memorial Day 2021

Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Posted on May 26, 2021 by TxDMV

Good afternoon,

The webDEALER title transaction issue has now been resolved. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Issue: Title Processing Transaction (5/26/2021 @ 1:53 PM)

Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Posted on May 25, 2021 by TxDMV

The Texas Department of Motor Vehicles Support Staff continue to work on the webDEALER issue which some dealers are experiencing when attempting to submit and process a title transaction.

At this time, we would like to provide some additional information based on our observations in working through the issue. The issue is limited in scope and only impacts a specific subset of titles. Only some dealers are experiencing the issue. We are continuing to engage our external vendors as Support Staff work toward resolving the issue.

Should you experience the issue, i.e. you receive Error Code 5721 when processing a title transaction for a 2021 vehicle in webDEALER, please contact us at 1-877-933-2020, option 2.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Dealers and Manufacturers
Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 6:21PM)

Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Posted on May 25, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles has received reports that some dealers are encountering an issue with webDEALER, when attempting to submit and process a title transaction in the system.  Support Staff are working to resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Issue: Title Processing Transaction (5/25/2021 @ 2:44PM)

Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Posted on May 22, 2021 by TxDMV

Good evening,

The Cognos system maintenance was completed as of 9:21 PM this evening, 5/21/2021.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Initial Notification: Cognos System Maintenance (5/21/2021 @ 7:00PM)

Posted on May 21, 2021 by TxDMV

Good afternoon,

On Friday, May 21, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete.  Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/21/2021 @ 7:00PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Maintenance (5/21/2021 @ 7:00PM)

Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

Posted on May 14, 2021 by TxDMV

Good afternoon,

The Cognos system maintenance scheduled for this evening, Friday, May 14, 2021, beginning at 7:00PM, has been postponed.

A communication will be sent when a new date has been scheduled for the Cognos system maintenance.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Postponed: Cognos System Maintenance (5/14/2021 @ 7:00 PM)

Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Posted on May 13, 2021 by TxDMV

Good afternoon,

The webDEALER system was available as of 12:32 PM, 5/13/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER System is Available (5/13/2021 @ 12:32 PM)

Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

Posted on May 13, 2021 by TxDMV

Good afternoon,

The webDEALER system is currently experiencing issues when creating new users, searching for exiting users, and adding existing users to locations/dealers. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (5/13/2021 @ 12:00 PM)

Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Posted on May 13, 2021 by TxDMV

Good evening,

The Cognos system maintenance was completed as of 8:10 PM this evening, 5/12/2021.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Posted in Tax Assessor-Collectors | Comments Off on Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

Posted on May 12, 2021 by TxDMV

Good afternoon,

On Friday, May 14, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete.  Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Maintenance (5/14/2021 @ 7:00PM)

Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

Posted on May 12, 2021 by TxDMV

Good afternoon,

On Wednesday, May 12, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to an hour and a half beginning at 7:00PM lasting until 8:30PM. During the maintenance window users may experience intermittent connectivity issues.

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Relations department if you experience system issues after the end of the maintenance window.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos System Maintenance (5/12/2021 @ 7:00PM)

Reminder: TxPROS Map Update

Posted on May 3, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map.

Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve the oversize/overweight routing and permitting experience. 

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

 

 

Source: Motor Carriers
Reminder: TxPROS Map Update

Posted in Motor Carriers | Comments Off on Reminder: TxPROS Map Update

New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

Posted on April 30, 2021 by TxDMV

Please review and distribute as appropriate.

The Vehicle Titles and Registration Division (VTR) is excited to announce the transition to a new eLearning platform called TalentLMS in July 2021.  The current platform, Articulate Online, will be discontinued by the vendor later this year, so VTR is migrating all content and accounts to TalentLMS.  TalentLMS was chosen after extensive research and testing, with the goal to provide a quality product that meets user needs for required training and is mobile friendly.

There will be no changes to the course content or required training.  This change will primarily affect the look and feel of the user experience.  To familiarize stakeholders with the new platform, VTR will create a training module for learners and will also host a webinar for reporting administrators, both of which will be available closer to the July transition date.

The process to request eLearning accounts will not change.  County tax assessor-collectors should continue to submit requests for account additions and deletions using the current eLearning User Account Form. 

Frequently Asked Questions

Q. Why are you changing from Articulate Online to TalentLMS?
A. Articulate Online is approaching end-of-life and will no longer be available.

Q. What are the key dates related to this transition?
A. Late June, early July: TalentLMS training module available in Articulate Online, and webinar offered for reporting administrators
July 2:        Communication reminder of upcoming account freeze
July 5-9:     Freeze on eLearning account requests (no account requests will be processed)
July 9:        TalentLMS Go-Live – Counties will receive new TalentLMS login information
July 12:      New accounts added July 12 and later will only have access to TalentLMS
July 30:      Last day for counties to export user training activity from Articulate Online

Q. What if I began training in Articulate, but I am not finished by July 9?
A. You will have until July 30 to complete your training in Articulate and export training activity.  Completed modules should be reported for verification in RTS before July 30.

Q. Will training history from Articulate Online be transferred to TalentLMS?
A. No, we are not able to transfer training histories; however, counties will have until July 30 to export training activity from Articulate Online.

Q. How do I learn how to use TalentLMS as a learner or reporting administrator?
A. Training will be made available prior to the transition.

Additional information will be provided in the coming months.  Thank you for your patience during this transition. 

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

Posted in Tax Assessor-Collectors | Comments Off on New eLearning Platform for Registration and Title System (RTS) Training on the Horizon

License Plates with Enhanced Security Features in Production

Posted on April 30, 2021 by TxDMV

Please review and distribute as appropriate.

Texas license plates are now being produced with a new type of high definition (HD) sheeting to provide increased reflectivity and visibility.  The Texas Department of Motor Vehicles (TxDMV) website will be updated with an example of the new plate image.

The HD sheeting will be more visible at night, which will benefit law enforcement and motorists.  In addition to increased reflectivity, the sheeting is expected to produce better quality graphics since it was designed for use with the all-digital manufacturing process implemented for all Texas license plates in 2009.

Additionally, the HD sheeting incorporates slight changes to the security features:

  • The vertical security threads contain a new dotted pattern
  • The round circular patterns in the center area contain the TxDMV star logo
  • There is a new security feature running vertically near the right edge of the plate with a repeating “1T” pattern

New Plate Design Image

 

License plates manufactured with the new sheeting will gradually make their way onto Texas roadways as production that uses the sheeting has just begun.

If you have any questions, please contact your local TxDMV Regional Service Center.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Dealers and Manufacturers
License Plates with Enhanced Security Features in Production

Posted in Dealers and Manufacturers | Comments Off on License Plates with Enhanced Security Features in Production

Resolved: Available – Standard Presumptive Value (SPV) Calculator

Posted on April 28, 2021 by TxDMV

Good morning,

The Standard Presumptive Value (SPV) calculator in RTS POS is now available. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division  

 

 

 

Source: Tax Assessor-Collectors
Resolved: Available – Standard Presumptive Value (SPV) Calculator

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Available – Standard Presumptive Value (SPV) Calculator

TxPROS Map Update

Posted on April 28, 2021 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is updating its Texas Permitting and Routing Optimization System (TxPROS) map.

Effective Tuesday, May 4, TxPROS will be using Google maps to select locations, display trips and restrictions, etc. Google maps will improve the oversize/overweight routing and permitting experience. 

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

 

 

Source: Motor Carriers
TxPROS Map Update

Posted in Motor Carriers | Comments Off on TxPROS Map Update

Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

Posted on April 27, 2021 by TxDMV

Good morning,

The Standard Presumptive Value (SPV) calculator in RTS POS is currently unavailable. IT staff currently have a support ticket open with Black Book and are working to resolve resolve the issue. 

As a workaround customers can use this link outside of RTS https://www.txdmv.gov/standard-presumptive-calculator for their needs.

Thank you,

Texas Department of Motor Vehicles
IT Services Division  

 

 

 

Source: Tax Assessor-Collectors
Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Unavailable: Standard Presumptive Value (SPV) calculator (4/27/2021 @ 10:00 AM)

Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Posted on April 23, 2021 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles had a brief statewide interruption of service at 2:07PM today. This issue has now been resolved. We apologize for the inconvenience and any impact on you or your customers.

Thank you, 

Texas Department of Motor Vehicles
IT Department  

 

 

 

 

Source: Dealers and Manufacturers
Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Posted in Dealers and Manufacturers | Comments Off on Informational: Brief Service Interruption (4/23/2021 @ 2:07PM)

Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

Posted on April 20, 2021 by TxDMV

Good afternoon,

The webDEALER system was available as of 3:20 PM, 4/20/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER System is Available (4/20/2021 @ 3:22 PM)