Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

Posted on February 25, 2021 by TxDMV

Good morning,

The Texas Department of Motor Vehicles vendor Salesforce has reported that the eLicensing system is experiencing system slowness. Due to this, users may be experiencing intermittent issues when processing transactions.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

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Initial Notification: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Posted on February 24, 2021 by TxDMV

Good afternoon,

Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

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Amended Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

Posted on February 24, 2021 by TxDMV

Good afternoon,

In addition to the implementation of RTS Release 9.9.1 this weekend, TxDMV will need to perform emergency maintenance on RTS. Due to this, the outage window will be extended to 7:00 PM Friday, 2/26/2021, through 8:00 AM Monday, 3/1/2021. During the window, you may experience intermittent connectivity issues.

  • IVTRS
  • POS
  • MVInet

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Amended Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)

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Reminder: eLicensing Release 9.9.2

Posted on February 24, 2021 by TxDMV

Good afternoon,

The scheduled eLicensing Release 9.9.2 was not deployed last weekend due to electrical outages caused by the winter storm. The eLicensing updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Consumer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 9.9.2

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Resolved: webDEALER System is Available (2/24/2021 @ 11:10 AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webDEALER system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (2/24/2021 @ 11:10 AM)

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Resolved: webSalvage System is Available (2/24/2021 @ 11:10 AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webSALVAGE system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Salvage Dealers
Resolved: webSalvage System is Available (2/24/2021 @ 11:10 AM)

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Resolved: RTS System is Available (2/24/2021 @ 11:10 AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The RTS system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS System is Available (2/24/2021 @ 11:10 AM)

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Initial Notification: webSalvage System Unavailable (2/24/2021 @ 10:30AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webSALVAGE system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

Source: Salvage Dealers
Initial Notification: webSalvage System Unavailable (2/24/2021 @ 10:30AM)

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Initial Notification: webDEALER Unavailable (2/24/2021 @ 9:55AM)

Posted on February 24, 2021 by TxDMV

Good morning,

The webDEALER system is currently unavailable. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (2/24/2021 @ 9:55AM)

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Initial Notification: RTS Unavailable (2/24/2021 @ 9:40AM)

Posted on February 24, 2021 by TxDMV

 

Good morning,

The RTS system is currently unavailable. Support staff are working to identify and resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (2/24/2021 @ 9:40AM)

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Winter Storm Recovery

Posted on February 23, 2021 by TxDMV

Good afternoon,

The TxDMV is currently triaging damage and outage tickets as a result of last week’s winter storms. If you have not reported your current damage/outages, please do so as soon as you can through the normal ticket reporting methods. For those of you that have reported your needs, please be patient with us as we work through these tickets. TxDMV is partnering with our vendors to expedite equipment and service requests as quickly as possible. However, this unprecedented storm has placed a higher demand on our vendor partners and service delivery times may be longer than normal. Please be assured that we are doing everything in our power to restore your equipment and services as soon as we can. We thank you for your understanding as we all work to recover from the damage these storms left behind.

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Winter Storm Recovery

Posted in Tax Assessor-Collectors | Comments Off on Winter Storm Recovery

Initial Notification: CountyWide Report and Batch Inventory Action Report

Posted on February 22, 2021 by TxDMV

Good afternoon,

Due to the daily RTS data purge, the 2/12/2021 data used in the CountyWide Report and the Batch Inventory Action Report will only be available until midnight tonight, 2/22/2021 11:59 PM.

In the event that these reports need to be reproduced for 2/12/2021 data, please do so today.

To rerun the 2/12/2021 reports, use RTS POS and run the CountyWide Report and Inventory Action Report (Batch Inventory Action Report).

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: CountyWide Report and Batch Inventory Action Report

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Rescheduled: eLicensing Release 9.9.2

Posted on February 22, 2021 by TxDMV

Good afternoon,

The scheduled eLicensing Release 9.9.2 was not deployed last weekend due to electrical outages caused by the winter storm. The eLicensing updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Rescheduled: eLicensing Release 9.9.2

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Rescheduled: RTS Release 9.9.1

Posted on February 22, 2021 by TxDMV

Good afternoon,

The scheduled RTS Release 9.9.1 was not deployed last weekend due to electrical outages caused by the winter storm. The RTS system updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Rescheduled: RTS Release 9.9.1

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TxDMV Emergency Notification Update for Friday, 02/19/21

Posted on February 18, 2021 by TxDMV
The Texas Department of Motor Vehicle headquarters operations and offices are closed Friday, February 19, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Friday, 02/19/21

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Important Update Regarding IRP and Permitting Requirements for Disaster Recovery – February 18, 2021

Posted on February 18, 2021 by TxDMV

The State continues to respond to Texas Governor Greg Abbott’s extreme winter weather disaster declaration for all 254 Texas counties. The Texas Department of Motor Vehicles is now temporarily suspending International Registration Plan (IRP) and 72-hour and 144-hour permitting requirements for vehicles and loads associated with activities necessary to respond to the disaster. A copy of Gov. Greg Abbott’s Declaration and the TxDMV Suspension Notice must be carried in the vehicle, both of which are attached below.

Additionally, President Joseph Biden has approved an emergency declaration for Texas which can be found at https://www.fema.gov/disaster/3554. This authorizes Texas to issue the federal disaster relief (MAP-21) permit which is now available through the Texas Permitting & Routing Optimization System (TxPROS). Guidance from the Federal Highway Administration on use of this permit is linked below (attached).

TxDMV Suspension Notice

The Texas Department of Motor Vehicles has temporarily suspended:

  • The IRP vehicle registration requirements under Transportation Code Section 502.091 and Title 43, Section 217.56 of the Texas Administrative Code, to the extent the vehicle is not already registered under the IRP and as long as the vehicle is registered in one of the 48 contiguous states of the United States; and
  • The 72-hour and 144-hour temporary registration permit requirements under Transportation Code Section 502.094 and Title 43, Section 217.40(b)(3) of the Texas Administrative Code, as long as the vehicle is registered in one of the states of the United States.

Examples of disaster assistance include, but are not limited to, vehicles engaged in the transport of relief workers, food, water, clothing, equipment, medical supplies, materials, fuel, shelter, and other supplies to the disaster areas, as well as vehicles used to restore utilities and to remove debris from the disaster areas listed in the disaster declaration. The suspensions do not apply to any requirement not specifically listed in this notice, including safety and insurance requirements. Also, operators are responsible and liable for safely routing their vehicles and obtaining current information concerning hazardous road conditions prior to movement. 

The operator of the commercial vehicle must keep the following documentation in the cab of the vehicle and provide the documentation to any Texas peace officer upon request:

  • a copy of this notice; and
  • a copy of the Governor’s disaster declaration, including any amendments.

These suspensions remain in effect until terminated by the Office of the Governor or until the disaster declaration referenced above expires.

 

 

Source: Motor Carriers
Important Update Regarding IRP and Permitting Requirements for Disaster Recovery – February 18, 2021

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TxDMV Emergency Notification Update for Thursday, 02/18/21

Posted on February 17, 2021 by TxDMV
The Texas Department of Motor Vehicle headquarters operations and offices are closed Thursday, February 18, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Thursday, 02/18/21

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TxDMV Emergency Notification Update for Wednesday, 02/17/21

Posted on February 17, 2021 by TxDMV
The Texas Department of Motor Vehicle headquarters operations and offices are closed Wednesday, February 17, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Wednesday, 02/17/21

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TxDMV Emergency Notification Update for Tuesday, 02/16/21

Posted on February 16, 2021 by TxDMV
The Texas Department of Motor Vehicle headquarters operations and offices are closed Tuesday, February 16, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Tuesday, 02/16/21

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Oversize/Overweight Permit Requirements Suspended to respond to Extreme Winter Weather

Posted on February 13, 2021 by TxDMV

Oversize/Overweight Permit Requirements Suspended for Winter Weather Response

Texas Governor Greg Abbott declared a disaster for 254 Texas counties in response to extreme winter weather conditions. The Texas Department of Motor Vehicles has responded by temporarily suspending oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to respond to the disaster. A copy of Gov. Greg Abbott’s Waiver and the TxDMV Waiver Notice must be carried in the vehicle, both of which are attached below. Please see related information at https://www.txdmv.gov.  

Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended to respond to Extreme Winter Weather

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Initial Notification: RTS Release 9.9.1 (2/20/2021 @ 6:00 PM)

Posted on February 12, 2021 by TxDMV

Good afternoon,

Over the weekend of February 19, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS). During the deployment of the new release you may experience intermittent connectivity issues starting at 6:00 PM Saturday (2/20/2021) through 7:00 AM Sunday (2/21/2021). 

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 9.9.1 (2/20/2021 @ 6:00 PM)

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Initial Notification: eLicensing Release 9.9.2 (2/20/2021 @ 10:00 PM)

Posted on February 12, 2021 by TxDMV

Good afternoon,

Over the weekend of February 19, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System.  During the deployment of the new release you may experience intermittent connectivity issues starting at 10:00 PM Saturday (2/20/2021) through 7:00 AM Sunday (2/21/2021).

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 9.9.2 (2/20/2021 @ 10:00 PM)

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Reminder: Vehicle Title & Registration Waiver Ends April 14, 2021

Posted on February 12, 2021 by TxDMV

Texas DMV

NEWS RELEASE

Reminder: Vehicle Title & Registration Waiver Ends April 14, 2021
Texans have until the end of that day to complete overdue transactions

(AUSTIN, Texas – February 12, 2021) If you’re overdue, it’s time to renew! The temporary waiver of certain vehicle title and registration requirements, announced by Governor Greg Abbott on March 16, 2020, due to the COVID-19 pandemic, will end at 11:59 p.m. on April 14, 2021. The Texas Department of Motor Vehicles (TxDMV) reminds Texans to complete any overdue transactions now.

“It is not necessary to wait until the deadline,” said TxDMV Executive Director Whitney Brewster. “The Texas Department of Motor Vehicles continued to offer registration renewal and other important services throughout the waiver period. Fortunately, many Texans are already in compliance with the requirements.”

Three ways to renew your vehicle registration:

  • Online: Visit TxDMV.gov or www.Texas.gov. This is the quickest and least expensive way to renew. Save $1 if you renew online. Online renewal is available up to nine months past your registration expiration date.
  • Mail: Return the bottom portion of your registration renewal form, payment and other required information to your county tax assessor-collector.
  • In Person: Visit the office of your county tax assessor-collector. In many counties, in-person renewal is also available at other locations, such as certain grocery stores. Contact your county tax office to check hours and locations.

Reminder: Before renewing registration, Texans will need to obtain a passing vehicle inspection at the state vehicle inspection station of their choice, unless their vehicle is exempt from inspection requirements.

The expiring temporary waiver covers the following services:

  • Initial vehicle registration.
  • Vehicle registration renewal.
  • Vehicle titling.
  • Renewal of permanent disabled parking placards.
  • 30-day temporary permits.

The Texas Department of Motor Vehicles does not issue driver licenses or state ID cards. Texans should contact the Texas Department of Public Safety (DPS) at www.dps.texas.gov/driverlicense/ for these services.

Note: This announcement is the 60-day notice that normal registration, titling and related requirements have resumed, and the waiver of these requirements will end on April 14, 2021.

Multimedia Elements:

Sample Sticker April 2021

Sample Vehicle Registration Sticker

Deadline chart

Registration and Inspection Deadline Chart [Click image to enlarge.]

Media Contact:            Customer Contact:                          
Media@TxDMV.gov     AskDMV@TxDMV.gov
(512) 465-1484              1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Reminder: Vehicle Title & Registration Waiver Ends April 14, 2021

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Address Correction for OpenText

Posted on February 12, 2021 by TxDMV

Please review and distribute as appropriate.

The notification sent on February 8, 2021, providing the new mailing address for the department’s imaging vendor, OpenText, listed the incorrect address. The correct address is:

OpenText
4210 IH35 Frontage Road
Suite 224 Building 2
San Antonio, TX  78218

Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to the new address. Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

We apologize for any inconvenience.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Address Correction for OpenText

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TxDMV Holiday Hours – Presidents Day 2021

Posted on February 11, 2021 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles (TxDMV) will be closed on Presidents Day, Monday, Feb. 15, 2021.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2021

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