House Bill (HB) 1548 – Off-Highway Vehicles

Posted on June 24, 2019 by TxDMV

Please review and distribute as appropriate.

HB 1548 enacted by the 86th Legislature provides for the titling and operation of certain off-highway vehicles. The bill was effective June 14, 2019, and requires utility vehicles (UTVs) to be titled and provides limited on-road operation of certain off-highway vehicles if authorized by counties or municipalities and issued a license plate. Off-highway vehicles are defined as UTVs, recreational off-highway vehicles, and all-terrain vehicles.

HB 1548 requires the department to adopt administrative rules for the issuance of a license plate for off-highway vehicles and the associated fee. Programming of the department’s automated systems and the design of a new license plate will also be required.

The department is developing administrative rules and identifying programming changes needed to implement the bill. Until these implementation tasks are accomplished, counties will be unable to title UTVs, and license plates will not be available for issuance to off-highway vehicles.

The department will provide additional communication as rules and programming are complete. If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

JK:KJ

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
House Bill (HB) 1548 – Off-Highway Vehicles

Posted in Dealers and Manufacturers | Comments Off on House Bill (HB) 1548 – Off-Highway Vehicles

Reminder: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Posted on June 21, 2019 by TxDMV

Hello,

Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior notice requesting approval of the maintenance window and you may disregard it.

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

IT Services Division
Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Reminder: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Posted in Tax Assessor-Collectors | Comments Off on Reminder: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Initial Notification: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Posted on June 19, 2019 by TxDMV

Hello,

Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior notice requesting approval of the maintenance window and you may disregard it.

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

IT Services Division
Texas Department of Motor Vehicles 

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Resolved: webDEALER/eTAG & eLICENSING Issues

Posted on June 19, 2019 by TxDMV

TxDMV has resolved issues that impacted certain functions of our webDEALER/eTAG and eLICENSING systems. 

 

Main functions restored:

  • Resetting passwords using Forgot Username and Forgot Password links
  • Creating New Users
  • Creating New Accounts

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Texas Department of Motor Vehicles

IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER/eTAG & eLICENSING Issues

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER/eTAG & eLICENSING Issues

Update: NMVTIS Inquiry Report (6/18/2019 @ 2:12 PM)

Posted on June 18, 2019 by TxDMV

Good afternoon,

 

The NMVTIS reports for Friday, Monday, and today will be blank due to an issue that AAMVA is experiencing. When AAMVA has resolved the issue, the reports will be updated with all of the information received.   

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

 

Source: Tax Assessor-Collectors
Update: NMVTIS Inquiry Report (6/18/2019 @ 2:12 PM)

Posted in Tax Assessor-Collectors | Comments Off on Update: NMVTIS Inquiry Report (6/18/2019 @ 2:12 PM)

TxDMV webDEALER/eTAG & eLICENSING Issues

Posted on June 17, 2019 by TxDMV

TxDMV is experiencing issues that are impacting certain functions of our webDEALER/eTAG and eLICENSING systems.  Some customer self-service functions are temporarily unavailable.

 

Main functions impacted:

 

  • Resetting passwords using Forgot Username and Forgot Password links
  • Creating New Users
  • Creating New Accounts

 

We are working on the issue and will notify you when it is resolved. 

 

If you need to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Department of Motor Vehicles

IT Services Division

 

 

Source: Dealers and Manufacturers
TxDMV webDEALER/eTAG & eLICENSING Issues

Posted in Dealers and Manufacturers | Comments Off on TxDMV webDEALER/eTAG & eLICENSING Issues

MCCS and eLINC are temporarily down for technical reasons

Posted on June 17, 2019 by TxDMV

The Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are offline because of a server issue. This means that online customer self-service is temporarily unavailable.

You may contact the MCCS/eLINC call center at 1-800-299-1700, option 3 for immediate assistance.

The TxDMV regrets the inconvenience.

 

Source: Motor Carriers
MCCS and eLINC are temporarily down for technical reasons

Posted in Motor Carriers | Comments Off on MCCS and eLINC are temporarily down for technical reasons

Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

Posted on June 14, 2019 by TxDMV

ood morning,

 

The NMVITS report for today will be blank due to an issue that IT experienced last night communicating with AAMVA/NMVITS. Support staff are working to resolve the issue. Monday’s NMVITS report will include both data from today and Monday.

 

Statewide Ticket: 218996

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

 

Source: Tax Assessor-Collectors
Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

Posted on June 12, 2019 by TxDMV

Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

The Texas Department of Motor Vehicles has prepared informal working drafts of amendments to salvage vehicle dealer and motor vehicle dealer rules relating to the fitness of a license applicant or current license holder.

This informal posting of the drafts is intended to gather comments prior to any formal publication of proposed rules in the Texas Register.  The drafts, and the instructions on how to provide comments about them, can be read at https://www.txdmv.gov/general-counsel.   The informal comment period is open until July 10.

Submit your comments to the Office of General Counsel, at rules@txdmv.gov. 

For more information, please contact the Office of General Counsel at 512-465-5665.

 

 

 

Source: Dealers and Manufacturers
Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

Posted in Dealers and Manufacturers | Comments Off on Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

Temporary Suspension of Motor Carrier Requirements

Posted on June 11, 2019 by TxDMV

Texas Governor Greg Abbott declared a limited purpose disaster for certain counties in North Texas affected by storms on June 9, 2019. The Texas Department of Motor Vehicles has responded by temporarily suspending IRP vehicle registration, 72/144-hour temporary registration permits, size and weight restrictions, and oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to facilitate the restoration of electricity in North Texas.

Motor carriers involved in these efforts should print the Governor’s declaration and the TxDMV Waiver Notice and carry both in the vehicle. Both documents are found here under “Take Note”: http://www.txdmv.gov/motor-carriers

If your load is overheight, you may use the “Bid Route” feature in the Texas Permitting and Routing Optimization System (TxPROS) at https://txpros.txdmv.gov/ to route loads safely. Enter your height only and leave all other fields blank to use this feature during this emergency. For information on other restrictions go here: http://www.txdmv.gov/motorcarriers/permit-restrictions.

For a more accurate route than the bid route tool, contact us for routing assistance at 1-800-299-1700, option 2.

Source: Motor Carriers
Temporary Suspension of Motor Carrier Requirements

Posted in Motor Carriers | Comments Off on Temporary Suspension of Motor Carrier Requirements

Toll-Free Number

Posted on June 11, 2019 by TxDMV

During today’s Texas Assessor-Collectors Association Conference, our toll-free number was requested.  You may contact us through the dedicated county-line at 512-465-3351 or toll-free at 877-933-2020, option 2 to be connected to a live customer service representative.

 

TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Thank you,

Consumer Relations Division

Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Toll-Free Number

Posted in Tax Assessor-Collectors | Comments Off on Toll-Free Number

Mover Training Seminar – Austin

Posted on June 11, 2019 by TxDMV

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on June 27th, 2019, in Austin, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

SEATING IS LIMITED.   SIGN UP NOW!!!!

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachment

 

 

 

Source: Motor Carriers
Mover Training Seminar – Austin

Posted in Motor Carriers | Comments Off on Mover Training Seminar – Austin

Completed: Texas NIC Network Maintenance

Posted on June 10, 2019 by TxDMV

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.

 

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

 

Thank you,

 

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

 

 

Source: Tax Assessor-Collectors
Completed: Texas NIC Network Maintenance

Posted in Tax Assessor-Collectors | Comments Off on Completed: Texas NIC Network Maintenance

Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

Posted on June 7, 2019 by TxDMV

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected. 

 

If you experience any issues after the maintenance window, please contact Texas.gov Help Desk at 1-877-452-9060 or support@texasgovhelpdesk.com.

 

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

TxDMV Board Meetings – June 2019

Posted on June 4, 2019 by TxDMV

 

 

The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of June 2019: 

Projects and Operations Committee Meeting 
Wednesday, June 5, 2019 – 2 p.m.   
4000 Jackson Avenue, Austin – Lone Star Room

Board Meeting 
Thursday, June 6, 2019 – 8 a.m.  
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meetings – June 2019

Posted in News and Information | Comments Off on TxDMV Board Meetings – June 2019

Changes are coming to webDEALER with the addition of eTITLE!

Posted on June 4, 2019 by TxDMV

Coming Soon: eTITLE

We are excited to announce the addition of eTITLE to webDEALER. This new feature will facilitate the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than ever before.

webDEALER administrators will automatically have access to the functions of eTITLE upon implementation.

Watch for more details about eTITLE in the coming weeks.

More information about webDEALER, including how to become a webDEALER user, may be found on the Texas Department of Motor Vehicles’ website at https://www.txdmv.gov/dealers?tab=webDEALER.

 

Source: Contractors and Vendors
Changes are coming to webDEALER with the addition of eTITLE!

Posted in Contractors and Vendors | Comments Off on Changes are coming to webDEALER with the addition of eTITLE!

Specialty License Plate Guides

Posted on June 3, 2019 by TxDMV

Please review and distribute as appropriate.

Three new specialty license plate guides are now available to assist you with customer plate orders.

Each guide provides illustrations of non-vendor specialty plates, including Military and Disabled Veteran plate options, along with each plate’s name as displayed in the Registration and Title System (RTS), and weblinks to the applicable order form. The guides will assist you in locating the correct plate in RTS and facilitate processing an order.

The first guide — titled “Specialty Plate Guide” – contains specialty plates issued by the state, except for military and Disabled Veteran specialty plates. The guide includes collegiate plates, qualifying plates, Go Texan plates, and specialty plates for general distribution.

The second guide — titled “Specialty Plates Military Plate Guide” – contains all military specialty plates, including those issued for military service, military recognition, and military meritorious service.

The third guide — titled “Specialty Plates Disabled Veteran Plate Guide” – contains all Disabled Veteran specialty plates and the Surviving Spouse of a Disabled Veteran specialty plate.

The guides are available on the Tax Assessor-Collectors webpage of www.TxDMV.gov, which is accessible via the Registration and Title System. For questions regarding the guides or to provide feedback, please contact your nearest TxDMV Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Specialty License Plate Guides

Posted in Tax Assessor-Collectors | Comments Off on Specialty License Plate Guides

TxDMV Systems Restored

Posted on May 30, 2019 by TxDMV

TxDMV experienced network issues this morning that may have affected your ability to access our systems.  The issue is resolved. 

If you continue to experience issues, contact a TxDMV Customer Service Representative at 512-465-4010.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731

 

 

 

Source: Dealers and Manufacturers
TxDMV Systems Restored

Posted in Dealers and Manufacturers | Comments Off on TxDMV Systems Restored

TxDMV System Issues

Posted on May 30, 2019 by TxDMV

TxDMV is experiencing network issues this morning that may have affected your ability to access our systems.  We are working on the issue and will notify you when it is resolved.  There is a statewide ticket number for this issue.

If you need to talk to a TxDMV Customer Service Representative, you may contact us at 512-465-4010.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

 

Source: Dealers and Manufacturers
TxDMV System Issues

Posted in Dealers and Manufacturers | Comments Off on TxDMV System Issues

30-Day Permits for Customers of Dallas-area Hyundai Dealership

Posted on May 29, 2019 by TxDMV

Please review and distribute as appropriate.

The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three 30-day Permits. Fenton Hyundai is a dealership in the Dallas-area with customers statewide.

The department authorizes, through the Registration Manual, additional permits in circumstances such as this. The Registration Manual guidance is to seek further information from a customer who requests a fourth or subsequent 30-Day Permit. These customers should be questioned to determine the need for an additional permit. Customers’ circumstances can vary, but can include situations such as the one with Fenton Hyundai where a dealership is failing to transfer title in a timely manner.

Customers that have purchased a vehicle from a dealership and subsequently request to purchase a 30-Day Permit should be encouraged to file a complaint with the department for the dealership failing to transfer the title in a timely manner. Customers may file a complaint against a Texas dealership at https://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
30-Day Permits for Customers of Dallas-area Hyundai Dealership

Posted in Tax Assessor-Collectors | Comments Off on 30-Day Permits for Customers of Dallas-area Hyundai Dealership

Credit Card Payment Error

Posted on May 28, 2019 by TxDMV

We received a report this morning that some credit card payment transactions on TxDMV systems were returning a credit card denied message for transactions that processed correctly.  This issue has now been resolved, however, some customers may have received multiple charges.

If you have a customer that requires a refund, please contact a TxDMV Customer Service Representative at 512-465-3351.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351
ITSupport@TxDMV.gov

 

Source: Tax Assessor-Collectors
Credit Card Payment Error

Posted in Tax Assessor-Collectors | Comments Off on Credit Card Payment Error

Statement on the passing of Board Member Gary Painter

Posted on May 26, 2019 by TxDMV

Statement on the loss of Board Member Gary Painter

 (AUSTIN, Texas – May 26, 2019) Texas Department of Motor Vehicles (TxDMV) Board Chairman Guillermo Trevino issued the following statement on the death of TxDMV Board Member Gary Painter:

 “Gary Painter was a preeminent public servant. From the moment he enlisted in the United States Marine Corps in 1966, he began a lifetime commitment to serve and protect others – first, around the world and then back home throughout his distinguished law enforcement career in Midland County. Sheriff Painter was a dedicated member of the TxDMV Board since August 2016, and I have tremendous respect for his professionalism, insight and wise counsel. He was a good man and will be deeply missed. The TxDMV Board and staff extend our heartfelt prayer and sympathy for the Painter family.”

 

 

Source: News and Information
Statement on the passing of Board Member Gary Painter

Posted in News and Information | Comments Off on Statement on the passing of Board Member Gary Painter

Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Posted on May 23, 2019 by TxDMV

Good afternoon,

The Adobe printing issue has been resolved. 

 

We understand the Adobe printing issue may result in problems balancing your RTS or Cognos reports, or require a funds adjustment for transactions that did not print and voided in time. If you experience these issues, please contact a TxDMV Customer Service Representative at 512-465-3351, and they will log a ticket. 

 

To log tickets for these issues, we will need important information, such as:

 

  • Workstation ID number
  • Which reports are not balancing, and report dates
  • Transaction ID number(s) and/or vehicle identification numbers
  • Contact phone number and/or email address where someone can be reached

 

If you encounter new issues, please contact the customer service team at the same number, 512-465-3351.  TxDMV customer service support is available from 8 a.m. to 5 p.m., Monday through Friday. 

 

Thank you for working with us to troubleshoot each of your offices and workstations.  We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Posted on May 22, 2019 by TxDMV

Good afternoon,

Please see the attached instructions for repairing the Adobe print issue.  The IT Department support staff have used these instructions to successfully walk counties through restoring printer functionality.

Each user experiencing issues must follow these instructions on all workstations they use to process transactions.

 

We apologize for the inconvenience, and appreciate your patience, as we work to restore offices back to normal operations.

 

Please contact TxDMV at 512-465-3351, if you have an open ticket, and advise the Customer Service Representative if your ticket can be closed, or if you continue to experience problems.

 

TxDMV Customer Service Representatives are available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Thank you,

 

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351
ITSupport@TxDMV.gov

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)

Posted on May 22, 2019 by TxDMV

Good morning,

Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted.

This is the highest priority for TxDMV support staff, and additional resources have been engaged to assist.  The Adobe update impacted each workstation differently, and the time it takes to fix each workstation varies from a few minutes up to an hour. Due to this circumstance an estimate on updating all workstations is not available at this time.

An update will be sent by 5:00 PM today (5/22/2019).

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. DMV Customer Service Representatives are available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-3351
ITSupport@TxDMV.gov

 

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)