Good afternoon,

An issue has been reported with the webDEALER system where the watermark is not printing on the duplicate title receipt. 

Support staff are working to resolve the watermark issue. However, the watermark issue does not impact a county’s ability to approve a transaction, or the viability of the application. 

Please continue to process your webDEALER title transactions. 

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good afternoon,

The webDEALER issue where some users were unable to reset their password in the self-service portal has been resolved. Users will need to close and restart their browsers prior to attempting to logging in again.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors and dealers to discuss:
• RTB #002-19, “Odometer Disclosure for Transfer of Electronic Titles by a Dealer”
• RTB #003-19, “Notification of a Communication Impediment”
• RTB #004-19, “Titling Requirements for Utility Vehicles and Sand Rails”

The webinar schedule is listed below, and space is limited.  Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, August 27, 2019, at 10:00 AM – 11:30 AM CST
https://attendee.gotowebinar.com/register/8024456162722655747

Tuesday, August 27, 2019, at 2:00 PM – 3:30 PM CST
https://attendee.gotowebinar.com/register/4048729868824185603

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars.  To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:TPL

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Good morning,

The IRP and MVInet system maintenance was completed as of 10:13 PM CST last night, 08/19/2019.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good morning,

Some webDEALER users continue to experience issues resetting their password in the self-service portal. Support staff continue working to resolve the issue. An update will be sent by 12:00 PM (08/20/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good afternoon,

On Monday, August 19, 2019, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage.

The duration of the outage is scheduled for up to 30 minutes beginning at 10:00 PM lasting until 10:30 PM. 

If during this maintenance window you experience trouble logging into the system listed below please try logging in again later.

System Impacted: All system below will be unavailable and unable to access vehicle information.  

• IRP
• MVInet

We appreciate your understanding and cooperation.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good afternoon,

Support staff continue working to resolve the webDEALER password reset issue. An update will be sent by 9:00 AM (08/20/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good afternoon,

Support staff continue working to resolve the webDEALER password reset issue. An update will be sent by 4:00 PM (08/19/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good morning,

An issue has been reported with the webDEALER system where users are unable to reset their passwords. Support staff are working to resolve the issue. An update will sent by 1:00 PM (08/19/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Good morning,

The deployment of RTS Release 9.3.0 was completed as of 7:55 AM CST this morning, 08/18/2019.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division  

Please review and distribute as appropriate.

The eTITLE User Guide (attached) is now available at www.txdmv.gov/dealers. The eTITLE User Guide is intended for dealers using eTITLE to create and transfer electronic titles. The guide highlights benefits and features and provides instructions on completing specific tasks.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:CT

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

The Texas Department of Motor Vehicles (TxDMV) has completed user acceptance testing of eTITLE, and the new functionality will become available August 19, 2019. eTITLE is a new feature in webDEALER that facilitates the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than ever before. With eTITLE, electronic titles can also be released directly to webDEALER by a lienholder participating in the Electronic Lien and Title (ELT) Program.

A new ELT release type will be added with this release, and lienholders have been made aware of this functionality. Dealers will now have the option to request a lienholder send a paper title or electronic title when paying off a trade-in vehicle. When requesting a lienholder send a title electronically to your dealership, ensure you provide the lienholder your general distinguishing number and webDEALER Dealer ID, located in the Account Details section of webDEALER.

Additional eTITLE Webinars

As a reminder, TxDMV will be providing webinars on the dates and at the times listed below:

• Tuesday, August 20, 2019, at 2:00 PM – 3:30 PM CST
  https://attendee.gotowebinar.com/register/1477216262712995075
• Wednesday, August 21, 2019, at 10:00 AM – 11:30 AM CST
  https://attendee.gotowebinar.com/register/2097251760336822531
• Thursday, August 22, 2019, at 2:00 PM – 3:30 PM CST
  https://attendee.gotowebinar.com/register/4623209300849937155
• Friday, August 23, 2019, at 10:00 AM – 11:30 AM CST
  https://attendee.gotowebinar.com/register/8142113802174968067