Good morning,

An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue all TXDMV Information systems are currently unavailable. State Data Center support staff are working to resolve the issue. An update will sent by noon Central Time (06/21/2018) or as more information becomes available from the State Data Center.

Systems Impacted: All systems below will be unavailable and unable to access vehicle information during the scheduled time frames below: 

• RTS
• DPS (Law Enforcement) TLETS
• MVI-Net
• IVTRS
• webSUB
• MyPlates
• Temp Permits
• webDEALER/webSalvage
• eTAG
• Charity Plates

The statewide ticket for this issue is: 185322

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Please review and distribute as appropriate.

With the implementation of Registration and Title System (RTS) Release 9.1.0, the Texas Department of Motor Vehicles (TxDMV) introduced new security features for online temporary permits. These security features are intended to help prevent the permits from being used fraudulently. In addition to the recently implemented security features, the TxDMV has been working on additional features to enhance security of the temporary permits.

Based on the implementation timeframe for the additional security features and law enforcement concern of fraudulent activity, One-Trip and 30-Day Permits are temporarily unavailable online. Customers will still have the option to purchase One-Trip and 30-Day Permits through the county offices and 16 TxDMV Regional Service Centers via RTS. The 72-Hour and 144-Hour Permits are still available online.

At this time, we do not have a date when the One-Trip and 30-Day Permits will be made available online, but we will keep you informed. We appreciate your patience as we work to make the online temporary permit application better.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Good morning,

The AT&T network issue that prevented a limited number of users from logging into RTS was resolved at 10:51 PM Central Time last night (06/12/2018). If you experience new issues logging into RTS, please contact the Service Desk. 

The statewide ticket for this issue is: 184073

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The AT&T network issue that prevented a limited number of users from logging into RTS was resolved at 10:51 PM Central Time last night (06/12/2018). If you experience new issues logging into RTS, please contact the Service Desk. 

The statewide ticket for this issue is: 184073

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good afternoon,

The network issue has been identified as a major incident at AT&T. This issue impacts over 1500 telecommunication circuits across Texas. An update will be provided as more information becomes available.

The statewide ticket number for this issue is: 184073

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good evening,

The RTS system experienced intermittent connectivity issues which caused a limited number of users to experience difficulty closing out their workstations. If you were unable to close out your workstation tonight, Monday, June 11, 2018 please contact the Service Desk so we may assist you in closing out before stating the new business day, Tuesday, June 12, 2018.

The statewide ticket for this issue is: 183894

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good afternoon,

The RTS system is currently experiencing intermittent connectivity issues which may cause a limited number of users to experience issues closing out their workstations. Support staff are working to identify and resolve the issue. An update will be sent with closeout instructions once the issue is resolved.

The statewide ticket for this issue is: 183894

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

All Cognos reports were available for viewing as of 9:50 AM Central Time this morning (05/25/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

The statewide ticket for this issue is: 181545

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Please review and distribute as appropriate.

Security features were recently implemented for temporary timed permits (72-Hour, 144-Hour, 30-Day, and One Trip), including permits issued by the county using the Registration and Title System (RTS).  The department updated the permit designs in response to reports of some fraudulent permits.  The new permit security features are an important part of the department’s efforts to assist law enforcement to easily identify fictitious permits. 

The new permit security features include a geometric lathe (2-dimensional representation of a hologram); Bezier curves across the license plate number; the State seal; and a barcode.  While some of the new features specifically address fraudulent copying of timed permits, other features such as the State seal and bar code allow law enforcement to visually verify the authenticity of a timed permit.  The barcode, located in the lower right corner, facilitates law enforcement confirming the authenticity of a permit by providing permit and vehicle information when scanned. 

Counties have recently notified us of an issue when printing permits using RTS.  Permits issued out of RTS are printed on RTS receipt paper (VTR-500-RTS), which features pre-printed elements such as the department logo in the top left corner and a patch code in the top right corner.  Printing a permit on VTR-500-RTS paper results in pre-printed elements overlapping permit security features.  Covering the permit’s security elements with the VTR-500-RTS pre-printed elements could result in law enforcement questioning a valid permit. 

A RTS programming fix to eliminate the pre-printed elements from overlapping the permit security features was implemented after hours on May 24, 2018.   Permits issued prior to the fix remain valid until the expiration date.  We apologize for the inconvenience caused by this issue.  This issue only applies to temporary permits issued in county or TxDMV offices.  Buyer Tags and other tags issued by dealers should not be printed on VTR-RTS-500 paper.

We will continue to work on a solution to eliminate the printing of permits on VTR-500-RTS paper.  The department’s goal is to ensure that all Texas permits looks exactly the same to assist law enforcement in identifying fraudulent permits.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

CS:TT:JK

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Good morning,

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:30 AM Central Time this morning (05/25/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 181545

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles I
T Services Division 3
800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov