Resolved: Initial Notification: Network (10/25/2018 @ 11:20 AM Central Time)

Good morning,

The issue that caused a brief DIR network outage has been resolved.  If you experience new issues with this system, please contact the Service Desk.

The statewide ticket for this issue is: 201806.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.


If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to


Thank you,


TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020


Source: Dealers and Manufacturers
Resolved: Initial Notification: Network (10/25/2018 @ 11:20 AM Central Time)

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