Update Notification: Inaccurate Countywide Reports (05/22/2023 @ 11:52 AM)

Good morning,

The issues relating to countywide reports have now been resolved.

Depending on your office ID, there are certain procedures you need to follow
in order to rerun requests to generate correct reports.

Please reference the file attachment on this bulletin which provides information
to help you determine your Office ID.

Procedure to rerun your report requests

For Office IDs 1 through 153 –

Step 1. Go to Funds, Funds Management, rerun Countywide

Step 2. Enter 5/18/2023 for the Report Date

Step 3. Click Enter

For Office IDs 154 through 254 (if you are missing internet renewal transactions (99)) –

(If you choose to not run Steps 1 through 7 below, and you are missing the 99 data,
that data will automatically show up tomorrow, following tonight’s report run.)

Step 1. Go to Funds, Funds Management, Rerun Substation Summary

Step 2 . Enter 5/18/2023 for the Report Date

Step 3. Choose Cash Drawer 99 only

Step 4. When prompted to Confirm Action CLT001, please confirm for the 5/18/2023 date

Step 5. Once Steps 1 to 4 are completed, go to Funds, Funds Management, rerun Countywide

Step 6. Enter 5/18/2023 for the Report Date

Step 7. Click Enter

Update @ 11:52 AM, Monday, 05/22/2023

Due to the timing of the batch run for reporting on Thursday, 5/18/23, both the 5/18/23 and the
5/19/23 data for the Cash Drawer 99 report will be on the 5/18/23 countywide report. The
5/19/23 countywide report will not show any data. You will need to rerun the countywide report
for 5/18/23 if you haven’t done so already.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division