Category Archives: Tax Assessor-Collectors

Good afternoon, The Texas Department of Motor Vehicles (TxDMV) is aware of RTS login issues where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already … Continue reading →

Good afternoon, The RTS system, including RTS Point of Sale, is now available as of 1:00PM this afternoon, 6/27/2021. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department … Continue reading →

Good morning, The RTS system, including RTS Point Of Sale, is currently unavailable. Support staff are working to resolve the issue.  We will provide updates as we work on the issue and when the issue is resolved. We apologize for the … Continue reading →

Good afternoon, This past weekend, on June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) updated the Registration and Titling System (RTS) with Release 10.1.0.  We sent out the first round of RTS Release Notes prior to the update, on … Continue reading →

Good morning, The RTS 10.1 Placard modification issue (modification cannot be completed and generates a system error message) has now been resolved. We apologize for the inconvenience and any impact on you or your customers.   Thank you,   Texas … Continue reading →

Good morning, The RTS 10.1 Plate inventory issue (inventory not being deleted after the transaction is completed) has now been resolved. We apologize for the inconvenience and any impact on you or your customers.   Thank you,   Texas Department … Continue reading →

Good afternoon, As a result of the RTS 10.1.0 Release during this past weekend, TxDMV Support Staff are aware of an issue where a modification to a Placard cannot be completed and generates a system error message.  In order to … Continue reading →

Good afternoon, As a result of the RTS 10.1.0 Release during this past weekend, TxDMV Support Staff are aware of the issue where Plate Inventory is not being deleted after the inventory transaction is completed.  In order to resolve the … Continue reading →

Good morning, The network issues reported by our Data Center Services (DCS) vendor have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Department     Source: … Continue reading →

Good morning, The deployment of the RTS system updates were completed as of 5:45 AM this morning, 6/20/2021. Thank you, Texas Department of Motor VehiclesIT Department Source: Tax Assessor-Collectors Completed: RTS Release 10.1 (6/20/2021 @ 5:45 AM)

Good afternoon, TxDMV has been informed of network issues by our Data Center Services (DCS) vendor.  TxDMV staff is working with DCS on troubleshooting these network issues.  We will send an update once the network issues have been resolved. We … Continue reading →

Good afternoon, Over the weekend of June 19, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 10.1.0 that contains the content summarized below.  Enhancements:  RTS: Add the ability for supervisors to … Continue reading →

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss RTB #001-21, “Processing Corrected Titles Without the Surrender of Ownership Evidence.” The webinar schedule is listed below, and space is limited. Please reserve your … Continue reading →

Please review and distribute as appropriate. Registration and Title Bulletin (RTB) #001-21 provides guidance on processing a corrected title without the surrender of a Certified Copy of Texas Title (CCO) when the owner’s original title has been lost or destroyed.  … Continue reading →

Good morning, An issue has been identified with the RTS system.  Servers will be restarted at 10:15 AM this morning to resolve the issue.  Please remain logged out of the system until the restart is complete.   We apologize for the inconvenience and … Continue reading →

Good evening, The Cognos system maintenance was completed as of 9:21 PM this evening, 5/21/2021. Thank you, Texas Department of Motor VehiclesIT Department     Source: Tax Assessor-Collectors Completion: Cognos System Maintenance (5/21/2021 @ 9:21 PM)

Good afternoon, On Friday, May 21, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the … Continue reading →

Good afternoon, The Cognos system maintenance scheduled for this evening, Friday, May 14, 2021, beginning at 7:00PM, has been postponed. A communication will be sent when a new date has been scheduled for the Cognos system maintenance. Thank you, Texas … Continue reading →

Good evening, The Cognos system maintenance was completed as of 8:10 PM this evening, 5/12/2021. Thank you, Texas Department of Motor VehiclesIT Department     Source: Tax Assessor-Collectors Completion: Cognos System Maintenance (5/12/2021 @ 8:10 PM)

Good afternoon, On Friday, May 14, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to 3 hours beginning at 7:00PM lasting until 10:00PM. During the … Continue reading →

Good afternoon, On Wednesday, May 12, 2021, the Texas Department of Motor Vehicles (TxDMV) will be performing Cognos system maintenance. The duration of the maintenance is scheduled for up to an hour and a half beginning at 7:00PM lasting until … Continue reading →

Please review and distribute as appropriate. The Vehicle Titles and Registration Division (VTR) is excited to announce the transition to a new eLearning platform called TalentLMS in July 2021.  The current platform, Articulate Online, will be discontinued by the vendor … Continue reading →

Good morning, The Standard Presumptive Value (SPV) calculator in RTS POS is now available. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor VehiclesIT Services Division         Source: Tax Assessor-Collectors Resolved: … Continue reading →