Category Archives: Tax Assessor-Collectors

Good Morning, An issue with the state network existed between 10:36 a.m. and 10:51 a.m. this morning (03/12/2019) and may have caused some workstations to experience intermittent connectivity to the RTS system.  The issue was resolved at 10:51 am. this … Continue reading →

Please review and distribute as appropriate. The Texas Department of Motor Vehicles is previewing three license plates: Checkered Flag, Dallas Mavericks and Save the Texas Ocelots. We offer you the opportunity to provide input on these new designs. Please visit … Continue reading →

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collectors to discuss the Texas.gov payment processor transition from WorldPay to First Data Payment. The webinars will cover cut off times for payment processing; how to log … Continue reading →

Good Morning, The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.   If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer … Continue reading →

Good Morning, An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 11:30 AM today (2/15/2019) or … Continue reading →

Good Afternoon, The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.   If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer … Continue reading →

Good Afternoon, An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (2/12/2019) or … Continue reading →

Good morning,   The issue with the Cognos System preventing users from running reports has been resolved. If you experience new issues with the Cognos System, please contact Customer Service.  If you would like to speak to a Customer Service … Continue reading →

Good morning,   An issue has been identified with the Cognos System which may cause some users to be unable to access reports. IT Support is working to resolve the issue. A notification will be sent once the reports are … Continue reading →

Please review and distribute as appropriate. Webinars will be held for county tax assessor-collector offices to discuss Registration and Title System (RTS) Point-of-Sale (POS) Online Help. This training opportunity will help you learn about RTS POS resources available online for … Continue reading →

Due to the AAMVA outage the weekend of January 19-20, 2019, our Friday file was not processed and county NMVTIS reports will be blank the morning of Tuesday, January 22.  These reports will be available Wednesday, January 23.      … Continue reading →

Good afternoon, NMVTIS online and batch processing will be down for maintenance beginning Saturday, January 19, at 3 p.m. CST through Monday, January 21, at 9 a.m. CST. We do not anticipate any impact on batch reports for Monday and Tuesday … Continue reading →

Good morning,   The NMVTIS data file was not received from AAMVA for today, Thursday January 17, 2019.  As a result, there is no NMVTIS report available for today.    If you would like to speak to a Customer Service Representative, … Continue reading →

Good afternoon, The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service … Continue reading →

Good afternoon, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 6:00 PM today (1/14/2019) or … Continue reading →

Good afternoon, The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service … Continue reading →

Good afternoon, An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (1/14/2019) or … Continue reading →

Please review and distribute as appropriate. As you are aware, the department implemented Registration and Title System (RTS) Release 9.2 on December 31, 2018. As part of this release, RTS requires entry of the last four digits of the document … Continue reading →

Please review and distribute as appropriate. The department recently notified stakeholders that the Vehicle Titles and Registration Division had completed a review and/or update of 60 registration related forms and made the updated forms available on the TxDMV website. To … Continue reading →

Good morning,   The RTS system encountered a performance issue between 10:52 AM Central Time and lasted until 11:15 AM Central Time today (01/03/2019) which caused a limited number of users to experience a communication error message. If you experienced this issue, please reboot your … Continue reading →

Please review and distribute as appropriate. Additional webinars will be held for county tax assessor-collectors to discuss:• RTB #006-18, “Delinquent Transfer Penalty Fees for Unrecovered Stolen Vehicles”• RTB #007-18, “Changes to Certified Copies of Texas Titles”• RTB #009-18, “Acceptance of … Continue reading →

Please review and distribute as appropriate. On December 31, 2018, the department implemented Registration and Title System (RTS) Release 9.2. As part of this release, RTS requires entry of the last four digits of the document number when any type … Continue reading →

Good morning, The issue with the RTS system has been resolved.  If you encounter new issues please contact a customer service representative.   If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer … Continue reading →

Good afternoon, An issue has been reported with the RTS system that may prevent some users from logging on or completing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 3:30 PM … Continue reading →