Category Archives: Tax Assessor-Collectors

Good morning, The issue with the RTS system has not been resolved.  Support staff are working to identify and resolve the issue. Another update will be sent by 10:00 AM (09/04/2018) Central Time or as additional information becomes available. The … Continue reading →

Good morning, An issue has been reported with the RTS system.  Support staff are working to identify and resolve the issue. An update will sent by 9:00 AM (09/04/2018) or as additional information becomes available. The statewide ticket for this … Continue reading →

Please review and distribute as appropriate. The Texas Department of Motor Vehicles recently reviewed the costs for RTS workstations and determined that the annual cost to lease an RTS workstation should be amended to reflect the new state replacement cycle … Continue reading →

Please review and distribute as appropriate. Effective Saturday September 1st, the Texas.gov program that you use to process online vehicle registrations, the Transaction Payment Engine (TPE), is changing to a new support email and phone number. Although the current phone … Continue reading →

Please review and distribute as appropriate. American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules The Texas Department of Motor Vehicles (TxDMV) would like to introduce a new eLearning training series created by the American Association of Motor Vehicle … Continue reading →

Good afternoon,   The Registration and Titling System upgrade last week resulted in a significant improvement in the processing time of the nightly batch runs. Compared to the previous week, the system experienced a 54 percent increase in transaction processing … Continue reading →

Good afternoon, The issue with the IRP Transmittal Reports has been resolved and the data has been validated.  To receive the complete IRP Transmittal Report data for this week, please use the report run dates of 08/15/2018 – 08/16/2018.  If … Continue reading →

Good afternoon, As a reminder, TxDMV IT deployed a fix for the IRP Transmittal Report issue last night, Thursday, August 16, 2018.  Support staff estimate the data verification will continue until the end or after the close of business today.  … Continue reading →

Good morning, TxDMV IT deployed a fix for the IRP Transmittal Report issue last night, Thursday, August 16, 2018.  Support staff are verifying the results.  An update will sent by noon Central Time this morning, Friday, August 17, 2018.  If … Continue reading →

Good morning,   Due to issues with the IRP batch process last night the IRP Transmittal Reports will not be available today, August 16, 2018. An update will be sent by tomorrow morning, (08/17/2018) 9:00 AM Central Time. If you have questions please contact the … Continue reading →

Good morning, The scheduled maintenance was completed as of 09:25 AM Central Time this morning, 08/12/2018. If you experience new issues, please contact the Service Desk. If you would like to speak to a Service Desk representative, please call us … Continue reading →

Good afternoon, The AT&T network issue that prevented a limited number of users from logging into RTS or experiencing slow performance was resolved at 12:27 PM Central Time (07/17/2018). If you experience new issues logging into RTS or having slow performance … Continue reading →

Good afternoon, The network issue has been identified as a major incident at AT&T that impacts telecommunication circuits across certain areas of Texas.  Counties known to be impacted include but are not limited to the following:  Val Verde, Medina, Sabine, Hardin, … Continue reading →

Good morning, An issue at AT&T has been identified that impacts multiple RTS office locations and prevents users from logging onto the system or causes slow performance. Support staff are working with AT&T to resolve the issue. An update will … Continue reading →

Please review and distribute as appropriate. The Texas Department of Motor Vehicles is previewing one license plate, Sea Turtle. We offer you the opportunity to provide input on the new design. Please visit us at the following link to provide … Continue reading →

Please review and distribute as appropriate. As of today, July 13, 2018, the TDCJ Wynne Plate Unit is still in lockdown.  They have been successful in utilizing a small group of inmates throughout the week to fill allocations and specialty … Continue reading →

Please review and distribute as appropriate. As of July 5, 2018, the Wynne Unit in Huntsville is under lock-down status. This is a routine lock-down. At this time TDCJ anticipates being in this status through the end of this week and probably next … Continue reading →

  Good evening,   The Texas Department of Motor Vehicles has received reports that some state agencies continue to experience issues at the State Data Center. Please be advised that all TxDMV information systems have been available since 9:05 AM … Continue reading →

Good morning,   All Cognos reports were available for viewing as of 10:34 AM Central Time this morning (06/21/2018). If you experience new issues with the availability of Cognos Reports, please contact the Service Desk.    The statewide ticket for this issue is: … Continue reading →

    Good morning,   The issue which caused TxDMV systems to be unavailable has been resolved. All systems are available at this time.  Cognos reports are currently unavailable. The reports are expected to be available by 10:30 AM Central Time … Continue reading →

Good morning,   An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue all TXDMV Information systems listed below are currently unavailable. State Data Center support staff are working to resolve the … Continue reading →

Good morning,   An issue has been identified at the State Data Center which is affecting multiple state agencies. Due to this issue all TXDMV Information systems are currently unavailable. State Data Center support staff are working to resolve the issue. An … Continue reading →

Please review and distribute as appropriate. With the implementation of Registration and Title System (RTS) Release 9.1.0, the Texas Department of Motor Vehicles (TxDMV) introduced new security features for online temporary permits. These security features are intended to help prevent … Continue reading →