Completed: Unscheduled Maintenance (3/25/2018 @ 4:38 PM Central Time)

Posted on March 25, 2018 by TxDMV

Good afternoon,

The unscheduled maintenance was completed as of 4:20 PM Central Time this afternoon, 3/25/2018 and all systems are available. If you experience any new issues please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Completed: Unscheduled Maintenance (3/25/2018 @ 4:38 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Completed: Unscheduled Maintenance (3/25/2018 @ 4:38 PM Central Time)

Initial Notification: Unscheduled Maintenance (3/25/2018 @ 4:15 PM Central Time)

Posted on March 25, 2018 by TxDMV

Good afternoon,

 

On Sunday, March 25, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing unscheduled system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 15 minutes beginning at 4:15 PM Central Time (3/25/2018) lasting until 4:30 PM Central Time (3/25/2018).

 

Systems Impacted: All systems below will be unavailable and unable to access vehicle information during the scheduled time frames below:

 

Sunday (3/25/2018) from 4:15 PM to 4:30 PM Central Time: 

  • IVTRS
  • webSUB
  • MyPlates
  • Temp Permits
  • webDEALER
  • eTAG

Systems Not Impacted: All systems below will be available during the scheduled time frames below:

Sunday (3/25/2018) from 4:15 PM to 4:30 PM Central Time: 

  • DPS (Law Enforcement) TLETS
  • MVI-Net

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Initial Notification: Unscheduled Maintenance (3/25/2018 @ 4:15 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Unscheduled Maintenance (3/25/2018 @ 4:15 PM Central Time)

Webinars for Insurance Companies and Salvage Pool Operators

Posted on March 22, 2018 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for insurance companies and salvage pool operators to discuss salvage and nonrepairable title application requirements and responsibilities in advance of the department’s increased effort to ensure compliance.  The goal is to decrease title application rejections and increase the accuracy of title applications by having consistent processing within the department, along with receiving consistent documentation from insurance companies and salvage pool operators.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links below.

Webinars

Tuesday, March 27, 2018, 9:00 a.m. – 11:00 a.m.
https://attendee.gotowebinar.com/register/2551827239632156419

Tuesday, March 27, 2018, 1:00 p.m. – 3:00 p.m.
https://attendee.gotowebinar.com/register/5139857709091329283

Friday, March 30, 2018, 9:00 a.m. – 11:00 a.m.
https://attendee.gotowebinar.com/register/3793054921112241411

Friday, March 30, 2018, 1:00 p.m. – 3:00 p.m.
https://attendee.gotowebinar.com/register/749600138358515715

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:MA

 

 

Source: Insurance Industry
Webinars for Insurance Companies and Salvage Pool Operators

Posted in Insurance Industry | Comments Off on Webinars for Insurance Companies and Salvage Pool Operators

Salvage Motor Vehicle Dealer Training Seminar – Houston

Posted on March 22, 2018 by TxDMV

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on April 17th, 2018, in Houston, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

 

Stacey Cullen, Staff Service Officer

Enforcement Division

Texas Department of Motor Vehicles

 

SC

 

Attachment

 

 

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Houston

Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – Houston

Motor Vehicle Dealer Training Seminar – Houston

Posted on March 22, 2018 by TxDMV

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on two separate days, April 18th and 19th, in Houston, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

 

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 

 SC

 

Attachment

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Houston

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Houston

Resolved: Cognos reports delayed (03/21/2018 @ 10:00 AM Central Time)

Posted on March 21, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 10:00 AM Central Time this morning (03/21/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is: 170148

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Cognos reports delayed (03/21/2018 @ 10:00 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports delayed (03/21/2018 @ 10:00 AM Central Time)

Initial Notification: Two Cognos Reports delayed (03/21/2018 @ 7:45 AM Central Time)

Posted on March 21, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 11:30 AM Central Time this morning (03/21/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 170148

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (03/21/2018 @ 7:45 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (03/21/2018 @ 7:45 AM Central Time)

Resolved: Cognos reports delayed (03/20/2018 @ 9:20 AM Central Time)

Posted on March 20, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 9:20 AM Central Time this morning (03/20/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is: 169957

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Cognos reports delayed (03/20/2018 @ 9:20 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports delayed (03/20/2018 @ 9:20 AM Central Time)

Initial Notification: Two Cognos Reports delayed (03/20/2018 @ 7:10 AM Central Time)

Posted on March 20, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 10:30 AM Central Time this morning (03/20/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 169957

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (03/20/2018 @ 7:10 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (03/20/2018 @ 7:10 AM Central Time)

Resolved: Cognos reports available (03/16/2018 @ 9:30 AM Central Time)

Posted on March 16, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 9:30 AM Central Time this morning (03/16/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 169575

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Cognos reports available (03/16/2018 @ 9:30 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports available (03/16/2018 @ 9:30 AM Central Time)

Proposed 43 TAC §§217.122, 217.123, 217.125-217.130

Posted on March 16, 2018 by TxDMV

Proposed 43 TAC §§217.122, 217.123, 217.125-217.130

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, Vehicle Titles and Registration, Subchapter F, Motor Vehicle Record Information.  These proposed changes are posted for public comment until 5:00 p.m. on April 16, 2018.  The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.  

The web link is subject to change as the Texas Register is a weekly publication.  Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting.  The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

Thank you,

David D. Duncan

General Counsel

Attachment   

 

Source: Dealers and Manufacturers
Proposed 43 TAC §§217.122, 217.123, 217.125-217.130

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §§217.122, 217.123, 217.125-217.130

Initial Notification: Two Cognos Reports delayed (03/16/2018 @ 7:50 AM Central Time)

Posted on March 16, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 11:00 AM Central Time this morning (03/16/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 169575 

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (03/16/2018 @ 7:50 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (03/16/2018 @ 7:50 AM Central Time)

Resolved: Cognos reports available (03/14/2018 @ 9:46 AM Central Time)

Posted on March 14, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 9:24 AM Central Time this morning (03/14/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 169214

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos reports available (03/14/2018 @ 9:46 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports available (03/14/2018 @ 9:46 AM Central Time)

Initial Notification: Two Cognos Reports delayed (03/14/2018 @ 8:10 AM Central Time)

Posted on March 14, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 10:30 AM Central Time this morning (03/14/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 169214

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (03/14/2018 @ 8:10 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (03/14/2018 @ 8:10 AM Central Time)

Resolved: Cognos reports available (03/13/2018 @ 10:00 AM Central Time)

Posted on March 13, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 9:51 AM Central Time this morning (03/13/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 168985

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Cognos reports available (03/13/2018 @ 10:00 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports available (03/13/2018 @ 10:00 AM Central Time)

Update: Two Cognos Reports delayed (03/13/2018 @ 9:35 AM Central Time)

Posted on March 13, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report continue to be delayed and an update will be sent by 10:30 AM Central Time this morning (03/13/2018).  A notification will be sent once the reports are available. 

 

Statewide ticket: 168985

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov. 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Update: Two Cognos Reports delayed (03/13/2018 @ 9:35 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: Two Cognos Reports delayed (03/13/2018 @ 9:35 AM Central Time)

Initial Notification: Two Cognos Reports delayed (03/13/2018 @ 7:15 AM Central Time)

Posted on March 13, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 9:00 AM Central Time this morning (03/13/2018).  A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 168985

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (03/13/2018 @ 7:15 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (03/13/2018 @ 7:15 AM Central Time)

Resolved: DPS Vehicle Inspection Lookup Performance Issue (03/11/2018 @ 1:55 PM Central Time)

Posted on March 11, 2018 by TxDMV

Good afternoon,

The performance issue with the DPS Vehicle Inspection Lookup was resolved as of 1:55 PM Central Time, this afternoon (03/11/2018).  If you experience any new issues with the DPS Vehicle Inspection Lookup, please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best Regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov.

Source: Tax Assessor-Collectors
Resolved: DPS Vehicle Inspection Lookup Performance Issue (03/11/2018 @ 1:55 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: DPS Vehicle Inspection Lookup Performance Issue (03/11/2018 @ 1:55 PM Central Time)

Initial Notification: DPS Vehicle Inspection Lookup Performance Issue (03/11/2018 @ 11:20 AM Central Time)

Posted on March 11, 2018 by TxDMV

Good morning, 

 

Support Staff have identified an intermittent performance issue with the Department of Public Safety (DPS) Vehicle Inspection Service.  This issue started on Saturday, March 10, 2018 and may cause a limited number of users to experience delays or other issues completing transactions.

Systems Impacted: All systems below may experience intermittent performance issues that may result in the customer being directed to go to the nearest county office:

  •  IVTRS

Systems Partially Impacted: All systems below may experience intermittent performance issues that may cause delays to transactions of one minute or more:

  • RTS
  • webDEALER
  • webSUB

Note: Support Staff are working with DPS to resolve the issue. A reply to all will be sent when the issue has been resolved. 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov.

 

Source: Tax Assessor-Collectors
Initial Notification: DPS Vehicle Inspection Lookup Performance Issue (03/11/2018 @ 11:20 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: DPS Vehicle Inspection Lookup Performance Issue (03/11/2018 @ 11:20 AM Central Time)

Resolved: RTS Available (03/08/2018 @ 10:10 AM CDT)

Posted on March 8, 2018 by TxDMV

Good morning,

 

The RTS system encountered a performance issue between 9:40 AM and 9:50 AM today (03/08/2018) which caused users to experience issues retrieving information. If you experienced this issue please reboot your work station and try to log in again. If the issue persists, please contact the Service Desk.

 

Statewide Ticket: 168461

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Available (03/08/2018 @ 10:10 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Available (03/08/2018 @ 10:10 AM CDT)

Registration Renewals for Antiques

Posted on March 7, 2018 by TxDMV

Please review and distribute as appropriate.

This notice is to inform you registration renewals for Antique license plates expiring March 31 were mailed later than usual. The printing and mailing delay of the renewal notices was caused by a technical issue related to the Registration and Title System (RTS) Release 9.0.0 that went into effect in January. RTS Release 9.0.0 allowed for the staggering of certain license plates, including the Antique plates, which up until this year have expired in March every five years. Antique plates will continue to be valid for 60 months, but they will be staggered based on the month of application and manufactured on demand.

As a reminder, there has been no change to the renewal process for those customers who have been approved to display a license plate that is the same model year as their qualifying vehicle (i.e., do not create a special plate record in the RTS for vehicles with an old plate).

If you need additional information, please contact your local TxDMV Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:DP

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Registration Renewals for Antiques

Posted in Tax Assessor-Collectors | Comments Off on Registration Renewals for Antiques

Resolved: Cognos reports delayed (03/07/2018 @ 8:48 AM Central Time)

Posted on March 7, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 8:15 AM Central Time this morning (03/07/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 168268

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Cognos reports delayed (03/07/2018 @ 8:48 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports delayed (03/07/2018 @ 8:48 AM Central Time)

Initial Notification: Two Cognos Reports delayed (03/07/2018 @ 7:05 AM Central Time)

Posted on March 7, 2018 by TxDMV

Good morning,

 

The Week to Date Report  and Inventory Transaction Report will be delayed and are expected to be available by 9:30 AM Central Time this morning (03/07/2018).  A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 168268

 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (03/07/2018 @ 7:05 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (03/07/2018 @ 7:05 AM Central Time)

Resolved: Cognos reports delayed (03/06/2018 @ 11:41 AM CDT)

Posted on March 6, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 11:41 AM CDT this morning (03/06/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket: 168184

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov 

Source: Tax Assessor-Collectors
Resolved: Cognos reports delayed (03/06/2018 @ 11:41 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos reports delayed (03/06/2018 @ 11:41 AM CDT)

Update: Two Cognos Reports delayed (03/06/2018 @ 11:28 AM CDT)

Posted on March 6, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Report continue to be delayed and an update will be sent by 12:00 PM CDT this afternoon (03/06/2018).  A notification will be sent once the reports are available. 

 

Statewide ticket: 168184

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov  

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Update: Two Cognos Reports delayed (03/06/2018 @ 11:28 AM CDT)

Posted in Tax Assessor-Collectors | Comments Off on Update: Two Cognos Reports delayed (03/06/2018 @ 11:28 AM CDT)