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Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Performance Issues
Good morning,
Some users have reported that the webDEALER system is experiencing intermittent performance
issues. Support staff are aware and working to resolve the issues. We will provide updates as
we work on the issues.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Intermittent Performance Issues (06/30/2023 10:37 AM)
Good morning,
Cognos Reports are now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (06/30/2023 @ 9:45 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (06/30/2023 @ 7:45 AM)
Good afternoon,
The issue with Counties approving and recording payments in webDEALER and the
payments associated to those transactions not reflecting on the Payments Completed
Page has been resolved. The transactions are now updating in RTS and webDEALER
appropriately.
IT Support was able to create the payment transactions from 6/19/2023-6/29/2023
that have been processed, and were missing from webDEALER.
As a reminder, a note will appear on these transactions as “Created by TxDMV”. We
will continue to closely monitor webDEALER payments to ensure there are no further
issues.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)
Good morning,
Cognos Reports are now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports Unavailable (06/29/2023 @ 11:30 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (06/29/2023 @ 10:10 AM)
Good afternoon,
We continue to work on resolving the payment issue with Counties approving and
recording payments in webDEALER and the payments associated to those
transactions not reflecting on the Payments Completed page. The transactions do
continue to update to RTS and reflect as Approved in webDEALER.
While Support Staff is working on a permanent fix, IT Support will create the payment
transactions that have processed, but are missing from webDEALER. The reference
number format for these transactions will reflect as P##### YYYY-MM-DD for Dealers
or C###### YYYY-MM-DD for Commercial Fleet Buyers. After selecting the reference
number hyperlink from the Payments Completed page, a note will appear on these
transactions under the Payment Details as “Created by TxDMV”.
Counties may continue to approve and record payments in webDEALER. We ask that
Counties NOT void transactions with missing payments so the payment records can
be created.
We will provide an update once the permanent fix is implemented.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/27/2023 @ 4:25 PM)
Good afternoon,
Counties are approving and recording payments in webDEALER but these payments
and the associated transactions are not reflecting on the Payments Completed page
as expected. The transactions do continue to update to RTS and reflect as Approved
in webDEALER.
While Support Staff is working on a permanent fix, IT Support will create the payment
transactions that have processed, but are missing from webDEALER. A note will
appear on these transactions as “Created by TxDMV”.
Counties may continue to approve and record payments in webDEALER. We ask that
Counties NOT void transactions with missing payments so the payment records can
be created.
We will provide an update once the permanent fix is implemented.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/23/2023 @ 1:40 PM)
Good morning,
Due to critical system issues which occurred last evening and overnight, the RTS report
generation process did experience some downtime, resulting in delayed reporting.
In some cases, report generation processes did not run last evening.
Here is the current status on RTS Bath Reporting and availability:
• The following reports did not run last night, 6/22:
â—‹ CountyWide/Substation Summary
â—‹ Title Package Report
â—‹ Batch Inventory Action
• The following reports can be run manually today for 6/22:
â—‹ Title Package Report
â—‹ Batch Inventory Action
• For CountyWide/Substation Summary:
â—‹ Transactions from 6/22 will be included this evening’s reporting for 6/23
â—˜ Reports will be available tomorrow 6/24 after batch runs
• Finally, transactions were not created for IRENEW and TRENEW:
â—‹ Transactions previously scheduled for 6/22 will be created tonight
for those scheduled for 6/23
â—˜ Cash Drawers 99 Report will be available tomorrow 6/24 after
batch runs
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch / Countywide Report Status (06/23/2023 @ 12:50 PM)
Good morning,
Due to critical system issues which occurred last evening and overnight, the Cognos report
generation process did experience some downtime. As a result, the Cognos report generation
processes did not run last evening.
For today, please be mindful that the Cognos Reports are not yet refreshed (current) with
updated information.
The following Cognos Reports will be current and available by tomorrow morning, Saturday,
June 24, 2023.
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports unavailable (06/23/2023 @ 12:15 PM)
Good afternoon,
The RTS System is now available.
All customer-facing transactions can now be completed.
Reports are delayed. Further guidance will be provided in a separate communication
about reports.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RESOLVED: RTS now available (06/23/2023 @ 12:15 PM)
Good morning,
Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases were one-third recovered.
Our vendor has informed us that their automated recovery process indicates the database
recovery task has just now completed successfully. Due to the severity impact of this incident,
Support Staff have validated that the webDealer System has been restored to full functionality.
The webDealer System is now available.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
RESOLVED: webDealer now available (06/23/2023 @ 11:30 AM)
Good morning,
Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases were one-third recovered.
Our vendor has informed us that their automated recovery process indicates the database
recovery task has just now completed successfully. Due to the severity impact of this incident,
Support Staff have validated that the RTS System has been restored to full functionality.
The RTS System is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)
Good morning,
TxDMV Reports for the night of 6/22/2023 are not available, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
.
An update will be published once reports are available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Reports unavailable (06/23/2023 @ 07:30 AM)
Good morning,
Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases are one-third recovered.
At the current rate of recovery, we estimate the databases will not be recovered until after
business hours today. Our vendor is providing regular progress updates through the day.
For this reason, our webDealer system will be unavailable today, Friday June 23, 2023.
We will continue to monitor progress and will provide an update no later than 12:00 PM today.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (06/23/2023 @ 07:00 AM)
Good morning,
Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor
notified TxDMV of a significant technical event which resulted in severe impact to the databases
supporting our critical applications. As a result, our vendor had no alternative but to initiate the
process of recovering our databases. As of 8:00 AM, our databases are one-third recovered.
At the current rate of recovery, we estimate the databases will not be recovered until after
business hours today. Our vendor is providing regular progress updates through the day.
For this reason, our RTS system will be unavailable today, Friday June 23, 2023.
We will continue to monitor progress and will provide an update no later than 12:00 PM today.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)
Good evening,
The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for webDealer. Due to the nature of this maintenance, the webDealer
system is currently unavailable.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Unavailable (06/22/2023 @ 08:05 PM)
Good evening,
The Texas Department of Motor Vehicles (TxDMV) is currently implementing critical
maintenance for the RTS Point-of-Sale (POS) System. Due to the nature of this
maintenance, the RTS POS System is currently unavailable.
Note: A notification update will be published after the RTS maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS POS Unavailable (06/22/2023 @ 08:03 PM)
Good afternoon,
Counties are approving and recording payment in webDEALER but these payments
and the associated transactions are not reflecting on the Payments Completed page
as expected. The transactions do continue to update to RTS and reflect as Approved
in webDEALER.
Support Staff is working on a fix and a way to recreate payments that have already
been processed, but are missing from webDEALER.
We ask that Counties please hold off on approving and recording payments until
a fix is in place.
We will provide an update once the fix is implemented.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/22/2023 @ 5:25 PM)
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Source: Contractors and Vendors
webDEALER Web Service Related Issue
Good morning,
Following the release of RTS 23.3 over this past weekend, Inventory
could not be re-issued after voiding of general issue inventory.
This issue has now been resolved.
Inventory can now be re-issued after voiding general inventory.
We apologize for the inconvenience and any impact on you or
your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RESOLVED: RTS POS General Inventory Issue (06/22/2023 @ 11:20 AM)
Good evening,
The webDEALER system maintenance was completed as of 11:00 PM this evening, Monday, 06/19/2023.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet
Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (06/19/2023 @ 11:00 PM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 10:00 PM this evening, Monday
(06/19/2023), lasting up to 11:00 PM. During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (06/19/2023 @ 04:15 PM)
Good afternoon,
Following the release of RTS 23.3 over the weekend, Support Staff are
aware of the following issue:
Issue:
Inventory cannot be re-issued after voiding of general issue inventory.
Workaround:
Please set aside the plate for now, and do not use it until this issue has
been reported as resolved.
An update will be provided once the issue has been resolved.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS POS General Inventory Issue (06/19/2023 @ 2:50 PM)
