Informal Working Drafts and Request for Informal Comments on Rules Relating to Implementation of Senate Bill 15

Posted on December 17, 2021 by TxDMV

 

Informal Working Drafts and Request for Informal Comments on Rules Relating to Implementation of Senate Bill 15

The Texas Department of Motor Vehicles has prepared informal working drafts of amendments to its rules to implement Senate Bill 15 from the 2021 regular legislative session, the Texas Consumer Privacy Act Phase I.

TxDMV is seeking comments from the public on the informal working draft, and specifically invites feedback on the questions below.

This informal posting of the drafts is intended to gather comments prior to any formal publication of proposed rules in the Texas Register.  The drafts, and the instructions on how to provide comments about them, can be read at https://www.txdmv.gov/general-counsel.   The informal comment period is open until January 17.

Submit your comments to the Office of General Counsel, at rules@txdmv.gov. 

For more information, please contact the Office of General Counsel at 512-465-5665.

TxDMV requests comments on the following questions:

1.       Do the requirements under informal working draft Section 217.123(c) for law enforcement to provide current law enforcement credentials, electronic verification, or a written statement from a supervising officer on letterhead make it easier to receive personal information for criminal investigations than the existing rule that is limited to providing current law enforcement credentials?

2.       Does the requirement to enter into an in-bulk contract with the department for any request over 250 individual motor vehicle records or for information the requestor intends to redisclose for compensation provide enough clarity to those persons that will be required to enter into a contract prior to receiving any personal information? In other words, is it clear that any requests that result in the disclosure of 250 or more motor vehicle records containing personal information will be required to enter into an in-bulk contract prior to the release of records?

3.       Does the informal working draft of Section 217.1231 clearly establish the required documentation that must be submitted to the department prior to entering into an in-bulk contract?

4.       The department is considering ways to enter into in-bulk contracts required by Transportation Code Section 730.014.  As a requestor, are there any special circumstances the department should consider in developing the in-bulk contract requirements under the statute?

5.       Are there any additional comments or points of clarification that the rule should address? 

 

 

 

Source: Dealers and Manufacturers
Informal Working Drafts and Request for Informal Comments on Rules Relating to Implementation of Senate Bill 15

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Updated Forms, Plate Guides and Brochures

Posted on December 17, 2021 by TxDMV

Please review and distribute as appropriate.

As a result of legislation passed during the 87th Legislative Session, the following specialty license plates will be available for purchase on December 20, 2021:

  • Make-A-Wish
  • Family First
  • Borinqueneers Congressional Gold Medal
  • Disabled Veteran Borinqueneers Congressional Gold Medal
  • Presidential Service Badge
  • Disabled Veteran Presidential Service Badge
  • United States Navy Submarine Service Enlisted
  • United States Navy Submarine Service Officer
  • Disabled Veteran United States Navy Submarine Service Enlisted
  • Disabled Veteran United States Navy Submarine Service Officer

The following documents have been updated to reflect the new plate availability:

  • Specialty Plate Guide
  • Military Plate Guide
  • Disabled Veteran Military Plate Guide
  • Military Plate Brochure
  • Disabled Veteran Military Plate Brochure
  • Application for Military Service License Plates (Form VTR-420)
  • Application for Military Meritorious Service License Plates (Form VTR-421)
  • Application for Disabled Veteran License Plates and/or Parking Placards (Form VTR-615)
  • Application for Specialty License Plates (Form VTR-999)

The updated guides are available on the Texas Department of Motor Vehicles (TxDMV) Tax Assessor-Collectors Hub webpage at https://www.txdmv.gov/tax-assessor-collectors.  The guides can be found on the bottom left side of the page under “Guides.”  Below is a screenshot showing the location of the guides.

testt22

The brochures are available on the TxDMV Motorists “For Our Troops” webpage at https://www.txdmv.gov/motorists/for-our-troops.  Both brochures appear on the Military License Plates tab.  Below is a screenshot showing the location of the brochures.

test333

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Updated Forms, Plate Guides and Brochures

Posted in Tax Assessor-Collectors | Comments Off on Updated Forms, Plate Guides and Brochures

FINAL Reminder Notification: eLicensing Release 11.0 (12/17/2021 @ 2:00 PM)

Posted on December 17, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM
Sunday (12/19/2021).  During the deployment window, you may experience intermittent connectivity
when accessing the system.

Note: A notification update will be published once the eLicensing deployment is completed.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
FINAL Reminder Notification: eLicensing Release 11.0 (12/17/2021 @ 2:00 PM)

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FINAL Reminder Notification: webDEALER Release 11.0 (12/17/2021 @ 2:00 PM)

Posted on December 17, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (12/18/2021), lasting 
up to 10:00 AM Sunday (12/19/2021).  During the deployment window, you may experience
intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
FINAL Reminder Notification: webDEALER Release 11.0 (12/17/2021 @ 2:00 PM)

Posted in Dealers and Manufacturers | Comments Off on FINAL Reminder Notification: webDEALER Release 11.0 (12/17/2021 @ 2:00 PM)

FINAL Reminder Notification: RTS Release 11.0 (12/17/2021 @ 2:00 PM)

Posted on December 17, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles
(TxDMV) will update the Registration and Titling System (RTS), webDealer and associated
applications.  During the deployment window, you may experience intermittent
connectivity when accessing the following applications:

Starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM Sunday (12/19/2021):

  • RTS
  • webDealer

Note: A notification update will be published once the RTS deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
FINAL Reminder Notification: RTS Release 11.0 (12/17/2021 @ 2:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on FINAL Reminder Notification: RTS Release 11.0 (12/17/2021 @ 2:00 PM)

County RTS Release Notes 11.0 (12/17/21 9:40 AM)

Posted on December 17, 2021 by TxDMV

Good morning,

Over the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 11.0 which contains the content summarized below. 

Enhancements: 

RTS:

  • Resolved Inability to Process Disabled Placard Transactions

  • Removed the Check field from the Funds Key Selection screen (KEY021) and Disabled the Check radio button on the Funds Payment screen (ACC020)
  • New Louisiana State University Purple (crossover) Specialty License Plate
  • New Presidential Service Badge Specialty License Plate (HB 1081)
  • New Borinqueneers Congressional Gold Medal Specialty License Plate (HB 912)
  • New Specialty License Plate: Family First (SB 1123)
  • New Specialty License Plate: Make-A-Wish (HB 1863)
  • New S. Navy Submarine Service (Officer & Enlisted) Specialty License Plate (SB 791)
  • Added the ISA to Disabled Veteran License Plates (SB 792)
  • Extend Online Renewal to 12 Months Past the Expiration Date (HB 2152)
  • Updated the EFT Remittances New Order Vendor Specialty Plates Report


Please note: For your convenience RTS Release Notes 11.0 are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

 

 

 

 

 

Source: Tax Assessor-Collectors
County RTS Release Notes 11.0 (12/17/21 9:40 AM)

Posted in Tax Assessor-Collectors | Comments Off on County RTS Release Notes 11.0 (12/17/21 9:40 AM)

Establishing Motor Vehicle Value for Bonded Titles

Posted on December 16, 2021 by TxDMV

Please review and distribute as appropriate.

As you are aware, the Texas Department of Motor Vehicles (TxDMV) Regional Service Centers establish the value of a motor vehicle for bonded title purposes.  This value is multiplied by 1.5.  The result is the value of the bond which must cover the motor vehicle.  For example, a vehicle valued at $10,000, multiplied by 1.5, will establish a bond amount of $15,000.  This information is documented on the Notice of Determination for a Bonded Title or Tax Assessor-Collector Hearing (Form VTR-130-ND). 

In October, TxDMV implemented a procedural change at TxDMV Regional Service Centers on how the value of a motor vehicle is established to align with existing Texas Administrative Code.  Previously, the value of a motor vehicle 25 years or older was established at a default of $4,000, resulting in a bond amount of $6,000.  Upon review of Texas Administrative Code, Section 217.9(c), it was determined the value of all motor vehicles, regardless of age is to be established as follows:

  1. Standard Presumptive Value (SPV) from the TxDMV Internet website.
  2. If the SPV is not available, then a national reference guide will be used.
  3. If the value cannot be determined by either source, then the person may obtain an appraisal.

Only when an appraisal is used (SPV and a national reference guide do not establish a value) does the age of the motor vehicle become relevant.  With an appraisal:

  • If the vehicle is less than 25 years old, the value as established on the appraisal is used.
  • If the vehicle is 25 years or older, and
    • The appraisal is less than $4,000, the value is set at $4,000.
    • The appraisal is $4,000 or more, the value as established on the appraisal is used.

As a reminder, applicants who disagree with the value of a motor vehicle as established by SPV are not able to utilize another means of establishing a value, such as a national reference guide or an appraisal.  Texas Administrative Code makes no such allowances.

This change has no impact to how county tax assessor-collector offices are to process bonded title applications.  Please continue to ensure the applicant presents a bond in the amount as established on the Form VTR-130-ND.

Additionally, we would like to bring awareness to two items around establishing the value of a motor vehicle to ensure customers are served as efficiently as possible when directed by your office to pursue the bonded title process: 

  1. The value of most trailers, especially assembled trailers, and aftermarket/assembled vehicles cannot be established through SPV or national reference guides. 
  2. Transportation Code, Section 501.032, requires a Law Enforcement Identification Number Inspection (VTR-68-A) for any motor vehicle which has no previous Texas record.

Advising customers to obtain an appraisal or VTR-68-A, as applicable, will aid the customer by ensuring they have the required documents on their first visit to a TxDMV Regional Service Center.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Establishing Motor Vehicle Value for Bonded Titles

Posted in Tax Assessor-Collectors | Comments Off on Establishing Motor Vehicle Value for Bonded Titles

Reminder Notification: RTS Release 11.0 (12/15/2021 @ 3:30 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the
following applications:

Starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM Sunday (12/19/2021):

  • RTS POS
  • webDealer

Note: A notification update will be published once the RTS deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 11.0 (12/15/2021 @ 3:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: RTS Release 11.0 (12/15/2021 @ 3:30 PM)

Reminder Notification: eLicensing Release 11.0 (12/15/2021 @ 2:45 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM
Sunday (12/19/2021).  During the deployment window, you may experience intermittent connectivity
when accessing the system.

Note: A notification update will be published once the eLicensing deployment is completed.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Reminder Notification: eLicensing Release 11.0 (12/15/2021 @ 2:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: eLicensing Release 11.0 (12/15/2021 @ 2:45 PM)

Reminder Notification: webDEALER Release 11.0 (12/15/2021 @ 2:45 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (12/18/2021), lasting 
up to 10:00 AM Sunday (12/19/2021).  During the deployment window, you may experience
intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder Notification: webDEALER Release 11.0 (12/15/2021 @ 2:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER Release 11.0 (12/15/2021 @ 2:45 PM)

Resolved: webDEALER Intermittent issues (12/15/2021 12:00 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

The vendor issue impacting the webDealer system has been resolved and the system has been
restored to full functionality.

We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that
tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the
full allocation of unused Internet Down tags available when you need them. Also remember that
unused Internet Down tags are valid for one year from the date they are printed. 

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Intermittent issues (12/15/2021 12:00 PM)

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Resolved: eLicensing Intermittent Issues (12/15/2021 @ 12:00 PM)

Posted on December 15, 2021 by TxDMV

Good afternoon,

The vendor issue impacting the eLicensing system has been resolved and the system has been
restored to full functionality.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Resolved: eLicensing Intermittent Issues (12/15/2021 @ 12:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eLicensing Intermittent Issues (12/15/2021 @ 12:00 PM)

Initial Notification: eLicensing Intermittent Issues (12/15/2021 @ 10:15 AM)

Posted on December 15, 2021 by TxDMV

Good morning,

The eLicensing system is currently experiencing intermittent performance issues due to a vendor outage.  Support staff are working to resolve the issues.   We will provide updates as we work
on the issues and when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Intermittent Issues (12/15/2021 @ 10:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Intermittent Issues (12/15/2021 @ 10:15 AM)

Initial Notification: webDEALER Intermittent issues (12/15/2021 10:05 AM)

Posted on December 15, 2021 by TxDMV

Good morning,

The webDEALER system is currently experiencing intermittent performance issues due to a vendor outage.  Support staff are working to resolve the issues.   We will provide updates as we work on the issues and when the issues are resolved.

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Intermittent issues (12/15/2021 10:05 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Intermittent issues (12/15/2021 10:05 AM)

Informational: Systems slowness issues – Tips & Recommendations (12/14/2021 2:30 PM)

Posted on December 14, 2021 by TxDMV

Good afternoon,

 

TxDMV staff continue to troubleshoot the issues reported by county offices observing symptoms of slowness and intermittent delays while processing certain transactions, e.g. Title Transfer transactions in RTS. As support staff continue to address reports of intermittent performance issues, TxDMV recommends counties take the following steps to help mitigate these issues.

 

When using the RTS Point of Sale system, all users should minimize the number of applications and windows open at the same time to only those required to process the transactions. We have observed cases where this has had impact on performance for some county users. Additionally, when an employee leaves the RTS Point of Sale system, please ensure they log out completely. For shared workstations, having multiple users logged in at the same time has caused performance issues and degradation of services.

 

These important steps will free up workstation resources (e.g. memory, processor, etc.) ensuring the computer is at full capacity to perform your RTS transactions. This will help to alleviate some instances of systems slowness which have been reported.

We apologize for the inconvenience and any impact on you or your customers and appreciate your continued patience while we troubleshoot this issue.

 


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Informational: Systems slowness issues – Tips & Recommendations (12/14/2021 2:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: Systems slowness issues – Tips & Recommendations (12/14/2021 2:30 PM)

Central Freight Lines Closure

Posted on December 13, 2021 by TxDMV

Please review and distribute as appropriate.

Central Freight Lines is permanently closing operations, which affects the delivery of certain orders shipped from Huntsville.  County orders weighing over a certain amount were previously shipped with Central Freight Lines.  As a result of this closure, the Texas Department of Motor Vehicles (TxDMV) anticipates delays in deliveries of license plates, toner, receipt paper, etc. submitted after December 9, 2021, that exceed the weight threshold.  Smaller orders and all placards will continue to be shipped via FedEx and are not impacted. 

Central Freight Lines will continue to deliver shipments already in their system.  Expect scheduled deliveries until all orders are delivered.  Please continue to submit orders as you normally would and inquire with your Regional Service Center should you have questions about the status of an order.  

Additional information on changes to the delivery service provider will be provided soon.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Central Freight Lines Closure

Posted in Tax Assessor-Collectors | Comments Off on Central Freight Lines Closure

Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)

Posted on December 13, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM
Sunday (12/19/2021).  During the deployment window, you may experience intermittent connectivity
when accessing the system.

Note: A notification update will be published once the eLicensing deployment is completed.

We apologize for the inconvenience and any impact on you or your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLicensing Release 11.0 (12/13/2021 @ 2:50PM)

Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)

Posted on December 13, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the webDEALER System starting at 6:00 PM Saturday (12/18/2021), lasting 
up to 10:00 AM Sunday (12/19/2021).  During the deployment window, you may experience
intermittent connectivity when accessing the system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down
tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using
an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the
system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet
Down tags available when you need them. Internet Down tags are valid for one year from the date
they are printed.

Note: A notification update will be published once the webDEALER deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Release 11.0 (12/13/2021 @ 2:50PM)

Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)

Posted on December 13, 2021 by TxDMV

Good afternoon,

On the weekend of December 18, 2021, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the
following applications:

Starting at 6:00 PM Saturday (12/18/2021), lasting up to 10:00 AM Sunday (12/19/2021):

  • RTS POS
  • webDealer

Note: A notification update will be published once the RTS deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release 11.0 (12/13/2021 @ 2:50PM)

Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted on December 10, 2021 by TxDMV

Motor Carrier Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between now and midnight, Sunday, December 12. https://www.surveymonkey.com/r/2021MCD

 

Source: Motor Carriers
Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off on Final Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Resolved: RTS Available (12/06/2021 @ 9:20 AM)

Posted on December 6, 2021 by TxDMV

Good morning,


The RTS system is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Available (12/06/2021 @ 9:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Available (12/06/2021 @ 9:20 AM)

Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)

Posted on December 6, 2021 by TxDMV

Good morning,


The Registration and Titling System (RTS) experienced an outage this morning and most functionality has since been restored. The Search by Owner feature is currently unavailable. Staff are working to identify and resolve the issue.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (12/06/2021 @ 9:10 AM)

Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)

Posted on November 30, 2021 by TxDMV

Good morning,

 
Our call center vendor, Cisco, reported they identified and resolved a technical issue which occurred within their telecommunication systems. This issue lead to a brief outage that was experienced in our call centers.

All call centers are now operational and available.

We apologize for the inconvenience and any impact on you or your customers.


 

Thank you,

 

Texas Department of Motor Vehicles

IT Department

Source: Dealers and Manufacturers
Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: TxDMV Call Centers Available (11/30/2021 @ 10:15 AM)

Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)

Posted on November 30, 2021 by TxDMV

Good morning,

 

All Texas Department of Motor Vehicles call centers are currently unavailable. Telecommunication support staff are currently working to identify and resolve the issue. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you, 

 

Texas Department of Motor Vehicles

IT Department

 

Source: Dealers and Manufacturers
Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: TxDMV Call Centers unavailable (11/30/2021 @ 9:45 AM)

Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted on November 30, 2021 by TxDMV

Motor Carrier Customer Satisfaction Survey

Help MCD improve performance by taking this brief Customer Satisfaction Survey to let us know how we’re doing and what areas we need to focus on in the future. Take it anytime between now and midnight, Sunday, December 12. https://www.surveymonkey.com/r/2021MCD

 

Source: Motor Carriers
Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey

Posted in Motor Carriers | Comments Off on Reminder: 2021 Motor Carrier Division Customer Satisfaction Survey