Good afternoon,
The RTS Temporary Permit function is now available.
Thank you,
Texas Department of Motor Vehicles
IT Department
|
Source: Tax Assessor-Collectors
Resolved: RTS – Temporary Permit Issue (7/26/2021 @ 2:05PM)
Good afternoon,
The RTS Temporary Permit function is now available.
Thank you,
Texas Department of Motor Vehicles
IT Department
|
Source: Tax Assessor-Collectors
Resolved: RTS – Temporary Permit Issue (7/26/2021 @ 2:05PM)
Good afternoon,
The RTS Temporary Permit function is currently unavailable. Support staff are working to resolve the issue. An update will be sent as more information becomes available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
|
Source: Tax Assessor-Collectors
Initial Notification: RTS – Temporary Permit Issue (7/26/2021 @ 1:00PM)
Good afternoon,
The webDEALER system is now available.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER is available (07/21/2021 02:24 PM)
Good afternoon,
The RTS system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS is available (07/21/2021 02:24 PM)
Good afternoon,
The webDEALER system is currently unavailable. Support staff are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (07/21/2021 @ 12:35 PM)
Good afternoon,
The RTS system is currently unavailable. Support staff are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (07/21/2021 @ 12:17 PM)
Good afternoon, The Texas Department of Motor Vehicles (TxDMV) has become aware that some webDEALER users have received emails claiming to come from TxDMV. The emails are not from TxDMV. They are sent by cybercriminals attempting to gain access to your private information or to deliver harmful files to your computer. Do not click any links provided in a suspicious email. The Texas Department of Motor Vehicles will never reach out directly via email requesting any personal information or requiring you to sign into TxDMV systems to verify your account. If you receive a suspicious email:
If you entered your username and password when following one of these links, change your password immediately. Contact TxDMV directly if any email seems suspicious. Thank you, Texas Department of Motor Vehicles
|
Source: Dealers and Manufacturers
Security Alert: SCAM NOTIFICATION: Suspicious e-Mails Sent to webDEALER Users (07/16/2021 3:21PM)
|
Source: Motorist Services
July 2021 Motor Vehicle Title Manual Update
|
Source: Motorist Services
July 2021 Salvage/Nonrepairable Motor Vehicle Manual Update
|
Source: Tax Assessor-Collectors
Informational: Security Alert: Critical Security Patch 07/14/2021 (after-hours rollout)
|
Source: Tax Assessor-Collectors
Welcome to TalentLMS!
Good morning,
The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report has been completed.
As a reminder, if you were previously unable to run these POS Client Batches, please try again.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)
Good morning,
The POS Client Batch routines which include Countywide, Substation Summary, Title Package and Batch Inventory Action Report did not complete last night. These routines are being rerun this morning and should complete by 10 am. A notification will be sent out when the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Countywide Report, Substation Summary, Title Package and Batch Inventory Action Report (7/6/2021)
Good afternoon,
The named reports are available as of 11:32 AM this morning, 7/2/2021.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Week-to-Date Funds Reports (7/2/2021 @ 11:32 AM)
Good morning,
The following TxDMV phone numbers are now available:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Motor Carrier Division number 800-299-1700
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (7/2/2021)
Good morning, The named reports have been delayed due to a failed batch job last night, which was resolved with no issues. This has caused these reports to run and post later than normal. Reports are on track to be posted early afternoon today. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles |
Source: Tax Assessor-Collectors
Initial Notification: Cognos Week-to-Date Funds Reports (7/2/2021 @ 9:16 AM)
Good morning,
The following TxDMV phone numbers are down:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Support staff are working to resolve the issue. An update will be sent when phone service is restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: Incoming Phonelines 888-368-4689 and 877-933-2020 (7/2/2021)
|
Source: Tax Assessor-Collectors
Reminder – New LMS Account Request Moratorium July 5-9
|
Source: Tax Assessor-Collectors
Training Modules on TalentLMS for Learners and Reporting Administrators Now Available
Good afternoon,
The RTS transaction authorization issue where transactions for vehicles with “Hard Stops” could not be processed has been resolved. “Hard Stop” remarks for vehicle processing can now be entered into the RTS system.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: Issue: RTS "Hard Stop" transactions (6/30/2021 1:27 PM)
Good afternoon,
The RTS system is now available.
As a reminder, if you were previously unable to close out, please try to close out again before doing any other work.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: RTS Available (6/29/2021 @ 5:45 PM)
Good afternoon,
The RTS system is currently unavailable. Support staff are working to resolve the issue. We will provide updates as we work on the issue and when the issue is resolved.
If you are unable to close out, please try to close out again once the issue is resolved before doing any other work.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (6/29/2021 @ 5:15 PM)
|
Source: Dealers and Manufacturers
TxDMV Seeks Advisory Committee Applicants
Good morning,
The Texas Department of Motor Vehicles (TxDMV) is aware of RTS transaction authorization issues where transactions for vehicles with “Hard Stops” cannot be processed. A “Hard Stop” is a remark about a vehicle in process. Currently, these remarks cannot be entered into the RTS system. Support staff are aware of the issue and working on a code fix that will be implemented after hours this evening to address the issue. We will provide further updates once the code fix is applied and as soon as the issue is confirmed resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: Issue: RTS "Hard Stop" transactions (6/29/2021 10:15 AM)
Good afternoon,
The RTS login issue where some users are being prompted to log off and, when trying to log back in, are receiving an error message that they are already logged in has now been resolved.
RTS login functionality is now fully restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: Issue: RTS logins (6/28/2021 2:10PM)