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Source: Tax Assessor-Collectors
April 2022 NMVTIS Guide Update
**UPDATE**This message is to update the information in the recommendation section below. Please note the corrected dpi and file size recommendation. Sorry for any confusion caused by the previous message.
Good morning,
TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message when scanning documents as intended attachments to title transactions in webDealer.
Please be aware that this error is not due to a webDealer application issue.
This error is due to title document attachments being scanned in at too high a resolution setting, resulting in a very large document attachment file size.
Recommendation:
To avoid this error, it is recommended that you scan title documents at a lower resolution setting on your scanner device, resulting in a smaller document attachment file size.
Each scanned title document attachment must be at least 200dpi or 7.5MB and ideally no more than 300dpi or 10MB.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Update: webDealer "file is damaged" error message (04/21/2022 7:55AM)
Good afternoon,
TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.
Please be aware that this error is not due to a webDealer application issue.
This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.
Recommendation:
To avoid this error, it is recommended that you scan title documents at a lower resolution setting
on your scanner device, resulting in a smaller document attachment file size.
Ideally, each scanned title document attachment should be less 200dpi or 7.5MB.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Informational: webDealer "file is damaged" error message (04/20/2022 4:06PM)
Good afternoon,
TxDMV IT Support is aware that some users are experiencing a “file is damaged” error message
when scanning documents as intended attachments to title transactions in webDealer.
Please be aware that this error is not due to a webDealer application issue.
This error is due to title document attachments being scanned in at too high a resolution setting,
resulting in a very large document attachment file size.
Recommendation:
Please continue to try to view the documents after receiving the error. Your access to the
high resolution documents is contingent on your available network resources.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: webDealer "file is damaged" error message (04/20/2022 4:05PM)
Good afternoon,
RTS Batch processing is complete. All transactions for 4/19/2022 have processed and reports are now available.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Batch Reports are now available (4/20/2022 2:30 PM)
Good morning,
The TxDMV RTS Batch for the night of 4/19/2022 is still processing at this time, including
transactions and reporting. For this reason, Cognos and Administrative Reporting will be
delayed, including the following:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
At this time, we anticipate reports will be available by 12:00pm.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Report is delayed (04/20/2022 9:25AM)
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Source: Tax Assessor-Collectors
April 2022 Motor Vehicle Registration Manual Update
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Source: Tax Assessor-Collectors
April 2022 Motor Vehicle Title Manual Update
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The Texas Permitting and Routing Optimization System (TxPROS) maintenance is complete. We regret any inconvenience this created and appreciate your patience as we work to provide a system that meets our customers’ needs. |
Source: Motor Carriers
TxPROS Restriction Maintenance is Complete
|
Source: Motorist Services
RTB 002-22 Application Requirements for 30-Day Permits
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Source: Insurance Industry
TxDMV Board Meeting
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Source: Insurance Industry
TxDMV Projects and Operations Committee Meeting
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The Texas Permitting and Routing Optimization System (TxPROS) will be offline for maintenance beginning at 6 p.m. today, April 11, 2022. The outage is expected to last no more than 30 minutes. We regret any inconvenience this creates and appreciate your patience as we work to provide a system that meets our customers’ needs. A notification will be sent when the maintenance is complete. |
Source: Motor Carriers
TxPROS Restriction Maintenance
Good morning,
Effective Monday, April 11, 2022 at 11:00pm:
• Customers purchasing or modifying 72 hour and 144 hour permits in RTS POS
or on the web will be required to provide their USDOT Number.
• The provided USDOT number will be printed on the customer receipt as well as
on the associated Permit.
• Hours of webPermit availability will be modified to 6:00 AM – 11:59 PM.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Planned Maintenance (04/11/2022 @ 11:00 PM)
Good morning,
The RTS and webDealer maintenance work was completed as of 8:55 AM this morning, 4/3/2022.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into
webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet Down
tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Completed: RTS & webDealer Planned Sunday Mainteance (4/3/2022 @ 9:03 AM)
Good afternoon,
TxDMV will be performing maintenance on the RTS and webDealer applications on Sunday
morning, April 3, 2022, starting at 5:00AM, lasting up to 10:00AM.
You may experience intermittent connectivity using the RTS and webDealer applications during
this maintenance window.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDEALER
as soon as the system is accessible. Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for
one year from the date they are printed.
A notification will be published once the maintenance is completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Notification: RTS & webDealer Planned Sunday Maintenance (04/01/2022 @ 1:15 PM)
Good afternoon,
Some dealers / Lien Holders reported encountering an issue when processing titles via WebService or Title Data Import, receiving this error message: error.verify.lienholder.
This issue has since been resolved, and was validated via a maintenance fix which was implemented last evening.
You should no longer experience issues when processing titles.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webservice Issue: electronic Title Processing (04/01/2022 @ 1:15 PM)
Good afternoon,
TxDMV will be performing maintenance on the RTS and webDealer applications this evening, starting at
10:30 PM, lasting until 11:30 PM.
You may experience intermittent connectivity (up to 10 minutes) while using the RTS and webDealer applications during this evening’s maintenance window.
The following is a list of items being addressed:
Enhancement: Allow non-willing counties to process exchange transactions when the originating transaction was processed in the processing county.
Defect: A fix for RTS, if there are no changes to names and addresses, the system will not force the user to the Owner Address REG033 screen.
Enhancement: In RTS, when processing Renewal or Exchange transactions with no changes to names or addresses, the system will not force the user to the Owner Address REG033 screen.
Enhancement: Allow non-willing counties to process a license plate exchange transaction, that do not require the payment of registration fees.
Defect: A fix for error.verify.lienholder on lienholder transactions submitted via webservice or Title Transaction Import file.
Defect: A fix for eTAG payment processing permission in webDealer impacting some franchise dealers.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Notification: RTS & webDealer Planned Maintenance (03/31/2022 @ 6:00 PM)
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Source: Motor Carriers
TxPROS and Internet Browsers
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Source: Dealers and Manufacturers
2022 Temporary Tag Allocations Available in eTAG
Good afternoon,
The Texas Department of Motor Vehicles has received reports that some dealers / Lien Holders are encountering an issue when processing titles via WebService or Title Data Import. Support Staff are working to resolve the issue.
You may receive this error message: error.verify.lienholder. If you experience this error while processing a title, please try one of the options below:
Solution:
1. Wait 10 min and try again. TxDMV currently has an interim process which runs every 10 minutes.
2. Void the title and go to the county office to process the title.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webservice Issue: electronic Title Processing (03/29/2022 @ 1:45 PM)
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Source: Motor Carriers
Complete: DCS SDC NetScaler Migration (3/27/2022 @ 10:15 AM)
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Source: Motor Carriers
Reminder: DCS SDC NetScaler Migration on 3/27/2022
Good afternoon,
The webDEALER and MVDI systems have been restored to normal functionality. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: webDEALER/MVDI Issues (3/23/2022 1:34 PM)
Good afternoon,
An issue has been reported with the webDEALER system where users are unable to view reports. In addition, the MVDI system will not allow users to lookup vehicles by VIN or plate number. Support staff are working to identify and resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER /MVDI Issues (03/23/2022 12:55 PM)
