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Source: Motor Carriers
Scheduled MCCS Maintenance delayed
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Source: Motor Carriers
Scheduled MCCS Maintenance, Thursday, Oct. 7, 5:15 p.m. – 10:15 p.m.
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Source: Motor Carriers
Initial Notification: Scheduled TxIRP Maintenance, Friday, Oct. 8, 7 p.m. – midnight
Good morning,
The Cognos Monthly Funds report is currently not including TERP fees. In order to address this issue, please be advised that TxDMV has a planned report update scheduled for the evening of Thursday, October 14, 2021.
Please plan to rerun the Cognos Monthly Funds report on Friday, October 15, 2021, as the updated report will include the TERP fees at that time.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Monthly Funds Report (10/04/2021 11:30 AM)
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Source: Tax Assessor-Collectors
Resolved: Statewide Network Issues (09/28/2021 4:20 PM)
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Source: Tax Assessor-Collectors
Initial Notification: Statewide Network Issues (09/28/2021 3:55 PM)
Good morning,
The RTS transaction completion issue impacting inventory, placard issuance and the RTS Inventory Action Report has now been resolved.
We apologize for any inconvenience caused for you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Inventory Action Report & Placard Issuance (09/28/2021 08:12 AM)
Good afternoon,
Current Issue: A RTS transaction completion process is not deleting inventory correctly and is impacting placard issuance, causing the RTS Inventory Action Report to be out of sync.
Current Workaround: Counties issuing placards should issue from their physical on-hand inventory until further notice. We will send out a notification when this issue is resolved.
We apologize for any inconvenience caused for you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Issue: RTS Inventory Action Report & Placard Issuance (09/27/2021 12:20PM)
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Source: Tax Assessor-Collectors
Performance Quality Recognition Program Application Reminder
Good morning,
The following TxDMV phone numbers are now available:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Motor Carrier Division number 800-299-1700
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Resolved: Incoming Phonelines 888-368-4689, 877-933-2020 and 800-299-1700 (9/13/2021)
Good morning,
The following TxDMV phone numbers are down:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Motor Carrier Division 800-299-1700
Support staff continue to work to resolve the issue. An update will be sent when phone service is restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)
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Source: Motor Carriers
TxDMV Telephone System Outage
Good morning,
The following TxDMV phone numbers are down:
Main Phone number 888-368-4689 or 512-465-3000
Public County/Dealer Line 877-933-2020 or 512-465-4010
Motor Carrier Division 800-299-1700
Support staff are working to resolve the issue. An update will be sent when phone service is restored.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: Incoming Phonelines 800-299-1700, 888-368-4689 and 877-933-2020 (9/13/2021)
Good afternoon,
Based on deployment activities around the recent RTS 10.2.0 Release, some Texas by Texas (TxT) files became corrupt, thereby causing issues with our payment status process. As a result of these issues, some paid transactions did not correctly indicate PAID status. These issues were resolved yesterday, Wednesday, September 8, 2021. Most paid transactions now indicate correct payment status in the TxT system.
Some incorrect transactions remain and will need to be processed to indicate correct payment status. These transactions will be processed in this evening’s batch process. While some County transaction reports remain inaccurate, transactions should indicate correct payment status by tomorrow morning.
Following tonight’s batch run and beginning tomorrow morning, we ask that the counties review those days which indicate inaccurate transactions. Please compare those transactions against tomorrow’s reports, and verify those transactions show up appropriately and indicate correct payment status.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Informational: County Reports: "99 Transaction Reconciliation Report" for Texas by Texas (TxT) Transactions (09/09/2021 1:25PM)
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Source: Dealers and Manufacturers
Customer Service Advisory Committee (CSAC) Meeting
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Source: Dealers and Manufacturers
Motor Vehicle Industry Regulation Advisory Committee (MVIRAC) Meeting
Good afternoon,
Here is the latest update on the previously reported Cognos performance issues which began yesterday, Tuesday, September 7, 2021.
Cognos continues to run slower than normal. Intermittent performance issues are still being observed. Cognos Reports are also running slower than normal.
Support staff continue working to resolve the issue. Next update will be provided once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: RTS/Cognos Ongoing Performance Issues (09/08/2021 1:04 PM)
Good morning,
Here is the latest update on the previously reported Cognos performance issues observed yesterday, Tuesday, September 7, 2021.
Cognos continues to run slower than normal. Intermittent performance issues are still being observed. Cognos Reports are also running slower than normal. Cognos Reports which normally take 5 to 6 minutes to complete are now taking up to 40 minutes.
Support staff continue working to resolve the issue. Another progress update will be provided by 1:00PM today, or once the issue is resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Update: RTS/Cognos Ongoing Performance Issues (09/08/2021 10:15 AM)
Good afternoon,
Cognos is currently running slower than normal and experiencing intermittent performance issues. Cognos Reports will be running slower than normal. Support staff are aware of the issue and working to resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS/Cognos Performance Issues (09/07/2021 12:30 PM)
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Source: Dealers and Manufacturers
SCAM ALERT: Cybersecurity Bulletin – Fraudulent Text Messages (SMiShing) (09/02/2021 4:10PM)
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Federal Disaster Relief Permits Available Motor carriers transporting a divisible load that is overweight only to and within the areas affected by Hurricane Ida may self-issue a Federal Disaster Relief Permit through the Texas Permitting and Routing Optimization System (TxPROS). https://txpros.txdmv.gov/. This Federal Disaster Relief Permit is only valid in Texas. A copy of the President’s declaration must be carried with the permit. The declaration can be found here: https://www.whitehouse.gov/briefing-room/statements-releases/2021/08/29/president-joseph-r-biden-jr-approves-louisiana-disaster-declaration-3/. The Federal Disaster Relief Permit allows for travel on all state and federal roads, including the interstate highway system. The permit may not be used for overwidth, overlength, or overheight loads. Vehicles moving with this permit may only deliver relief supplies (the entire load must consist of relief supplies), or assist in expediting debris removal from roadways, staging areas, or temporary structure locations. See permit for a complete list of movement conditions and restrictions. http://www.txdmv.gov/oversize-weight-permits/emergency-relief-permit If you have a TxPROS account but do not remember the username, password, or email address, please contact us for assistance at 1-800-299-1700, options 2-5-4, during Permits Office call center hours of 7 a.m. – 4:30 p.m. DO NOT CREATE A NEW ACCOUNT.
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Source: Motor Carriers
Movement of Oversize/Overweight Loads for Hurricane Ida Disaster
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Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2021
Good afternoon,
The webDEALER emergency maintenance was completed as of 12:09 PM this afternoon, 8/30/2021.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Completed: webDEALER – Emergency Maintenance (8/30/2021 @ 12:09 PM)
Good afternoon,
The RTS emergency maintenance was completed as of 12:09 PM this afternoon, 8/30/2021.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Completed: RTS – Emergency Maintenance (8/30/2021 @ 12:09 PM)
Good morning,
The RTS system cannot receive or delete inventory at this time. The emergency maintenance will be performed at noon today, (8/30/2021). Please log out of your system during this time frame.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Updated Time: RTS – Emergency Maintenance (8/30/2021 @ 12:00 PM)
