Good afternoon,

 
Over the past several weeks, TxDMV IT has observed sporadic instances of RTS system slowness and
performance issues.  Many of you have taken the time to report your observations and, in so doing,
have provided us with valuable details on symptoms observed.  For this reason, we want to update
you on how we are addressing performance issues.

The IT Services Division created a taskforce consisting of members of our Applications Development,
Network, Server, Quality Assurance, Operations, Engineering, and Telecommunications groups.  The
team is analyzing all reported RTS performance issues in order to determine the root cause and
develop a corrective action plan.  While the taskforce has identified several concerns, we have not
found a decisive reason for the performance issues.  However, the taskforce has been able to work on
remediating issues related to reported observations that may contribute to fixing the overall issue.

Therefore, we request that you continue to promptly report systems performance issues.  Due to the
complexity of the RTS infrastructure, including software, hardware, and telecommunication
components, we rely on you as our front line for information, so the taskforce can continue its analysis
of the infrastructure.  Continued data collection is necessary to develop a long-term solution.

Resolving RTS performance issues is a team effort.  No observation is trivial, so please do not hesitate
to report any issues you are experiencing and continue to log trouble tickets.  Your continued efforts
are critical to assisting the taskforce in successfully resolving an extremely complicated issue.  We will
provide regular updates on the team’s progress. 

We apologize for the inconvenience and impact on you and your customers, and thank you for
your continued assistance! 

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Informational: Systems slowness issues – Update (03/18/2022 3:40 PM)

Good afternoon,

The DIR Network issue has been resolved. We apologize for the inconvenience and any impact on you or your customer.

Thank you,

Texas Department of Motor Vehicles 
IT Department

Source: Tax Assessor-Collectors
Resolved: DIR Network issue (3/17/2022 @ 2:25 PM)

Good morning,

An issue has been reported with the connection between TxDMV Headquarters and the State Data Center.  Due to this issue, users may experience intermittent network connectivity. Support Staff at the State Data Center are working to identify and resolve the issue.  A notification will be sent once this issue is resolved. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: DIR Network issue (3/17/2022 @ 11:40 AM)

Good morning,

The RTS system restart is complete. We apologize for the inconvenience and any impact
on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Complete: RTS system restart (3/2/2022 @ 9:34 AM)

Good morning,

An issue has been identified with the RTS system.  Servers will be restarted at 9:15 AM
this morning to resolve the issue.  Please remain logged out of the system until the restart
is complete.  

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Initial Notification: RTS Server Restart (3/2/2022 @ 9:15 AM)

Good morning,

The deployment of the Registration and Titling System (RTS) system updates was completed
as of 05:19 AM this morning, 02/27/2022.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Tax Assessor-Collectors
Completed: RTS Release 12.0 (02/27/2022 @ 05:19 AM)

Good afternoon,

Over the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with Release 12.0 which contains the content summarized below. 

Enhancements: 

RTS:

• Added Ability to Delete More Than One Disabled Placard in the Same Transaction

• Added Ability to Renew More Than One Disabled Placard in the Same Transaction
• Added Love Heart Black Specialty License Plate
• Implemented the Electronic Renewal Notice Option (ERNO) to provide delivery options for the registration renewal notice using Texas by Texas (TxT)
• Added Information to IVTRS about the Human Trafficking Grant Program (HB 2633)
• Added the Ability for Willing Counties to Process Title & Registration Transactions on Behalf of Any County (SB 876)

Please note: For your convenience RTS Release Notes 12.0 are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

• 12.0.0 County Release Notes.pdf

Source: Tax Assessor-Collectors
County RTS Release Notes 12.0 (02/25/2022 5:00 PM)

Good afternoon,

On the weekend of February 25, 2022, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During the deployment window, you may experience intermittent connectivity when accessing the
following applications:

Starting at 6:00 PM Saturday (02/26/2022), lasting up to 10:00 AM Sunday (02/27/2022):

• RTS POS
• webDealer

Note: A notification update will be published once the RTS deployment is completed.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 12.0 (02/25/2022 @ 3:25 PM)