Good afternoon,

Users experiencing issues with webDEALER/webSALVAGE will need to refresh their browsers due to the emergency maintenance being completed. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Informational: webDEALER/webSALVAGE (3/5/2021 @ 12:30 PM)

Good afternoon,

The webDEALER/webSALVAGE emergency maintenance has been completed. We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 12:00 PM)

Good morning,

TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Correction: Update: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Good morning,

TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)

Good afternoon,

 TxDMV will need to perform emergency maintenance on webDealer/webSalvage. A notification will be sent when the system is available.  We apologize for the inconvenience and any impact on you or your customers.

 Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Update: webDEALER/webSALVAGE Issue (3/4/2021 @ 3:20 PM)

Good morning,

It has been reported that some webDEALER users are showing a different DBA name in the drop down box. Support staff are working to resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue (3/4/2021 @ 10:31 AM)

Good morning,

The RTS emergency maintenance was completed as of 5:45 AM this morning, 3/1/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

Source: Dealers and Manufacturers
Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)

Good morning,

The deployment of the eLicensing system updates were completed as of 12:15 AM this morning, 2/28/2021.

Thank you,

Texas Department of Motor Vehicles

IT Department

Source: Dealers and Manufacturers
Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)

Source: Dealers and Manufacturers
Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)

Good afternoon, 

The TxDMV Data Center Services (DCS) vendor is working to resolve statewide technical difficulties that are affecting all state agencies when processing payments. Due to this issue all TxDMV applications and webservices are unable to process payments at this time. 

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)

Good afternoon,

Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Good afternoon, 

We are currently experiencing technical issues with processing payments for all TxDMV applications.  Support staff are working to resolve the issue.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)

Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register

Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness 2/25/2021 @ 9:34 AM)

Good afternoon,

Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.

Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)

Good afternoon,

The scheduled eLicensing Release 9.9.2 was not deployed last weekend due to electrical outages caused by the winter storm. The eLicensing updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Consumer Service department if you experience issues after the maintenance has been completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder: eLicensing Release 9.9.2

Good morning,

The webDEALER system was available as of 11:10 AM this morning, 2/24/2021. We apologize for the inconvenience and any impact on you or your customers.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Resolved: webDEALER System is Available (2/24/2021 @ 11:10 AM)