Rescheduled: RTS Release 9.9.1

Good afternoon,

The scheduled RTS Release 9.9.1 was not deployed last weekend due to electrical outages caused by the winter storm. The RTS system updates have been rescheduled for this weekend, February 26, 2021, starting at 10:00 PM Saturday (2/27/2021) through 7:00 AM Sunday (2/28/2021). During the deployment of the new release you may experience intermittent connectivity issues

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Rescheduled: RTS Release 9.9.1

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TxDMV Emergency Notification Update for Friday, 02/19/21

The Texas Department of Motor Vehicle headquarters operations and offices are closed Friday, February 19, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Friday, 02/19/21

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Important Update Regarding IRP and Permitting Requirements for Disaster Recovery – February 18, 2021

The State continues to respond to Texas Governor Greg Abbott’s extreme winter weather disaster declaration for all 254 Texas counties. The Texas Department of Motor Vehicles is now temporarily suspending International Registration Plan (IRP) and 72-hour and 144-hour permitting requirements for vehicles and loads associated with activities necessary to respond to the disaster. A copy of Gov. Greg Abbott’s Declaration and the TxDMV Suspension Notice must be carried in the vehicle, both of which are attached below.

Additionally, President Joseph Biden has approved an emergency declaration for Texas which can be found at https://www.fema.gov/disaster/3554. This authorizes Texas to issue the federal disaster relief (MAP-21) permit which is now available through the Texas Permitting & Routing Optimization System (TxPROS). Guidance from the Federal Highway Administration on use of this permit is linked below (attached).

TxDMV Suspension Notice

The Texas Department of Motor Vehicles has temporarily suspended:

  • The IRP vehicle registration requirements under Transportation Code Section 502.091 and Title 43, Section 217.56 of the Texas Administrative Code, to the extent the vehicle is not already registered under the IRP and as long as the vehicle is registered in one of the 48 contiguous states of the United States; and
  • The 72-hour and 144-hour temporary registration permit requirements under Transportation Code Section 502.094 and Title 43, Section 217.40(b)(3) of the Texas Administrative Code, as long as the vehicle is registered in one of the states of the United States.

Examples of disaster assistance include, but are not limited to, vehicles engaged in the transport of relief workers, food, water, clothing, equipment, medical supplies, materials, fuel, shelter, and other supplies to the disaster areas, as well as vehicles used to restore utilities and to remove debris from the disaster areas listed in the disaster declaration. The suspensions do not apply to any requirement not specifically listed in this notice, including safety and insurance requirements. Also, operators are responsible and liable for safely routing their vehicles and obtaining current information concerning hazardous road conditions prior to movement. 

The operator of the commercial vehicle must keep the following documentation in the cab of the vehicle and provide the documentation to any Texas peace officer upon request:

  • a copy of this notice; and
  • a copy of the Governor’s disaster declaration, including any amendments.

These suspensions remain in effect until terminated by the Office of the Governor or until the disaster declaration referenced above expires.

 

 

Source: Motor Carriers
Important Update Regarding IRP and Permitting Requirements for Disaster Recovery – February 18, 2021

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TxDMV Emergency Notification Update for Thursday, 02/18/21

The Texas Department of Motor Vehicle headquarters operations and offices are closed Thursday, February 18, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Thursday, 02/18/21

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TxDMV Emergency Notification Update for Wednesday, 02/17/21

The Texas Department of Motor Vehicle headquarters operations and offices are closed Wednesday, February 17, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Wednesday, 02/17/21

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TxDMV Emergency Notification Update for Tuesday, 02/16/21

The Texas Department of Motor Vehicle headquarters operations and offices are closed Tuesday, February 16, 2021 due to wintry weather and unusually cold temperatures. Due to the taxed power grid and lack of electricity and/or internet services in many areas, this closure applies to all staff, including help desk and customer relations staff.  In the event further decisions are made resulting in additional closures or additional guidance due to this emergency, you will be further notified. We appreciate your understanding.

 

 

Source: Tax Assessor-Collectors
TxDMV Emergency Notification Update for Tuesday, 02/16/21

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Oversize/Overweight Permit Requirements Suspended to respond to Extreme Winter Weather

Oversize/Overweight Permit Requirements Suspended for Winter Weather Response

Texas Governor Greg Abbott declared a disaster for 254 Texas counties in response to extreme winter weather conditions. The Texas Department of Motor Vehicles has responded by temporarily suspending oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to respond to the disaster. A copy of Gov. Greg Abbott’s Waiver and the TxDMV Waiver Notice must be carried in the vehicle, both of which are attached below. Please see related information at https://www.txdmv.gov.  

Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended to respond to Extreme Winter Weather

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Initial Notification: RTS Release 9.9.1 (2/20/2021 @ 6:00 PM)

Good afternoon,

Over the weekend of February 19, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS). During the deployment of the new release you may experience intermittent connectivity issues starting at 6:00 PM Saturday (2/20/2021) through 7:00 AM Sunday (2/21/2021). 

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 9.9.1 (2/20/2021 @ 6:00 PM)

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Initial Notification: eLicensing Release 9.9.2 (2/20/2021 @ 10:00 PM)

Good afternoon,

Over the weekend of February 19, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System.  During the deployment of the new release you may experience intermittent connectivity issues starting at 10:00 PM Saturday (2/20/2021) through 7:00 AM Sunday (2/21/2021).

Note: A reply to all will be sent out when maintenance has been completed. Please contact the TxDMV Customer Service department if you experience issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 9.9.2 (2/20/2021 @ 10:00 PM)

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Reminder: Vehicle Title & Registration Waiver Ends April 14, 2021

Texas DMV


NEWS RELEASE

Reminder: Vehicle Title & Registration Waiver Ends April 14, 2021
Texans have until the end of that day to complete overdue transactions

(AUSTIN, Texas – February 12, 2021) If you’re overdue, it’s time to renew! The temporary waiver of certain vehicle title and registration requirements, announced by Governor Greg Abbott on March 16, 2020, due to the COVID-19 pandemic, will end at 11:59 p.m. on April 14, 2021. The Texas Department of Motor Vehicles (TxDMV) reminds Texans to complete any overdue transactions now.

“It is not necessary to wait until the deadline,” said TxDMV Executive Director Whitney Brewster. “The Texas Department of Motor Vehicles continued to offer registration renewal and other important services throughout the waiver period. Fortunately, many Texans are already in compliance with the requirements.”

Three ways to renew your vehicle registration:

  • Online: Visit TxDMV.gov or www.Texas.gov. This is the quickest and least expensive way to renew. Save $1 if you renew online. Online renewal is available up to nine months past your registration expiration date.
  • Mail: Return the bottom portion of your registration renewal form, payment and other required information to your county tax assessor-collector.
  • In Person: Visit the office of your county tax assessor-collector. In many counties, in-person renewal is also available at other locations, such as certain grocery stores. Contact your county tax office to check hours and locations.

Reminder: Before renewing registration, Texans will need to obtain a passing vehicle inspection at the state vehicle inspection station of their choice, unless their vehicle is exempt from inspection requirements.

The expiring temporary waiver covers the following services:

  • Initial vehicle registration.
  • Vehicle registration renewal.
  • Vehicle titling.
  • Renewal of permanent disabled parking placards.
  • 30-day temporary permits.

The Texas Department of Motor Vehicles does not issue driver licenses or state ID cards. Texans should contact the Texas Department of Public Safety (DPS) at www.dps.texas.gov/driverlicense/ for these services.

Note: This announcement is the 60-day notice that normal registration, titling and related requirements have resumed, and the waiver of these requirements will end on April 14, 2021.


Multimedia Elements:

Sample Sticker April 2021

Sample Vehicle Registration Sticker


Deadline chart

Registration and Inspection Deadline Chart [Click image to enlarge.]


Media Contact:            Customer Contact:                          
Media@TxDMV.gov     AskDMV@TxDMV.gov
(512) 465-1484              1-888-368-4689

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Reminder: Vehicle Title & Registration Waiver Ends April 14, 2021

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Address Correction for OpenText

Please review and distribute as appropriate.

The notification sent on February 8, 2021, providing the new mailing address for the department’s imaging vendor, OpenText, listed the incorrect address. The correct address is:

OpenText
4210 IH35 Frontage Road
Suite 224 Building 2
San Antonio, TX  78218

Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to the new address. Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

We apologize for any inconvenience.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Address Correction for OpenText

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TxDMV Holiday Hours – Presidents Day 2021

Texas DMV


The Texas Department of Motor Vehicles (TxDMV) will be closed on Presidents Day, Monday, Feb. 15, 2021.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2021

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Open Text Address Change Notification

Please review and distribute as appropriate.

The department’s imaging vendor, OpenText, is moving to a new location. Effective February 12, 2021, all title transaction documents ready for direct mail to OpenText must be sent to:

OpenText
4222 Interstate 35, Suite 224
San Antonio, TX  78218

Title transaction documents mailed prior to February 12, 2021, but received after the vendor has moved will be forwarded to the new address through the end of February.

There is no change in the types of title transaction documents that are mailed to OpenText. The Motor Vehicle Title Manual, Chapter 2, covers assembly procedures and transactions that should be sent directly to OpenText or to the department.  The department’s manuals will be updated with the new OpenText address in the April revision.

The department continues to see a high volume of misdirected transactions involving National Motor Vehicle Title Information System (NMVTIS) errors.  As a reminder, transactions with NMVTIS brand holds that are corrected or NMVTIS errors that are unable to be corrected by the county tax assessor-collector’s office must be mailed to the department, and not OpenText, in a specially marked envelope.

Thank you,

 

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Open Text Address Change Notification

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Performance Quality Recognition Program Information

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public. The Performance Quality Recognition Program (PQRP), implemented in 2017, focuses on achievements in business process, fraud prevention, customer service, and training.

PQRP stipulates all recognitions expire one year after the county tax assessor-collector’s re-election.  As you are aware, 2020 was an election year, thus if you have previously received a PQRP recognition, that recognition expires later this year.  A previously recognized county tax assessor-collector must reapply to retain an existing recognition.  They may also apply for a higher level of recognition.  In either case, a new application is required.

Over the four fiscal years in which recognitions have been awarded, business practices have evolved and changed.  As a result of these changes and the expiration of all previous recognitions, the PQRP has been revised.  Substantive revisions have been made to some requirements for each of the three recognition levels, as well as, score allocations for some requirements and electives.  Further, non-substantive edits have been made for consistency, structure, and format.

The revised “Performance Quality Recognition Program Guide” and Performance Quality Recognition Program Application (Form VTR-004) are attached for your review and use.  Both documents are located at www.TxDMV.gov/county-recognition.

Your achievements and efforts deserve recognition, and I invite each of you to apply, or reapply, to receive recognition for providing quality registration and titling services to the motoring public.

Thank you,

Roland Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Performance Quality Recognition Program Information

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Resolved: webDEALER Issue (2/8/2021 @ 8:05 AM)

Good morning,

The webDEALER issue that prevented some users from accessing the system has been resolved. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Issue (2/8/2021 @ 8:05 AM)

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Initial Notification: webDEALER Issue (2/8/2021 @8:00 AM)

 

Good morning,

The Texas Department of Motor Vehicles have received reports that some users are unable to access webDEALER. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue (2/8/2021 @8:00 AM)

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Resolved: webDEALER Issue (2/4/2021 @ 8:38 AM)

Good morning,

The webDEALER issue that prevented users from accessing the system has been resolved. 

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Issue (2/4/2021 @ 8:38 AM)

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Initial Notification: webDEALER Issue (2/4/2021 @ 8:40AM)

 

Good morning,

The Texas Department of Motor Vehicles have received reports that users are unable to access webDEALER. Support staff are working to identify and resolve the issue. We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue (2/4/2021 @ 8:40AM)

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TxDMV Board Meeting – February 4, 2021

Board Meeting

Please join us for our Board Meeting, Thursday, February 4, 2021 at 8:00 a.m. via telephone conference call using Webex.

Instructions for accessing the meeting via Webex:
https://txdmv.webex.com/txdmv/onstage/g.php?MTID=eae019aed5886058823bbbc8f507e5157
Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 177 928 0050
Event Passcode: 020421

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. However, all public participation on February 4 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:
1. a completed Public Comment Registration Form; or
2. the following information:
    a. the agenda item you wish to comment on;
    b. your name;
    c. your address (optional), including city, state, and zip code; and
    d. who you are representing.

 

 

 

 

Source: Dealers and Manufacturers
TxDMV Board Meeting – February 4, 2021

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Legislative and Public Affairs Committee Meeting – February 3, 2021

 

Legislative and Public Affairs Committee Meeting

Please join us for our Legislative and Public Affairs Committee Meeting, Wednesday, February 3, 2021 at 2:00 p.m. via telephone conference call using Webex.

Instructions for accessing the meeting via Webex: https://txdmv.webex.com/txdmv/onstage/g.phpMTID=e25c9df27d246bef2fe3f5413a7b6aa30
Phone number for accessing the meeting via phone:
United States Toll Free: 1-844-740-1264
Event number/Access code: 177 273 6406
Event Passcode: 020321

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. However, all public participation on February 3 will be remote via telephone conference call due to the COVID-19 pandemic. Visit the TxDMV Board page for meeting agendas, material, public comment registration form, and transcripts here: https://www.txdmv.gov/about-us/txdmv-board-meetings.

The department encourages the participation of impacted stakeholders, motor vehicle-related industries, associations, and consumers. Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up:

1. a completed Public Comment Registration Form; or
2. the following information:
  a. the agenda item you wish to comment on;
  b. your name;
  c. your address (optional), including city, state, and zip code; and
  d. who you are representing.

 

Source: Dealers and Manufacturers
Legislative and Public Affairs Committee Meeting – February 3, 2021

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Fading Registration Sticker Paper

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) was recently notified of instances in which the exterior facing blue border surrounding the year of expiration on valid registration stickers have faded to a gray color after installation.  The stickers have been in circulation since April 2020.  The TxDMV has been in contact with Tax Assessor-Collector offices statewide and have only identified five (5) counties with instances of faded stickers at this time. Those impacted counties have been notified of the situation.

TxDMV is currently working with our forms supplier to determine the cause of this degradation, assess the number of stickers impacted, and begin production of improved forms.  In the meantime, the existing sticker paper inventory will continue to be used.  The validity of registration can be verified by querying the State Registration and Title System.  Please do not rely on the color of the sticker to determine validity at this time.

Thank you,

 

Roland D. Luna, Sr., Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Fading Registration Sticker Paper

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Oversize/Overweight Permit Application Method

The Texas Department of Motor Vehicles continues to improve its permit application procedures to enhance transaction security, customer service, and to take further advantage of the efficiency available through the Texas Permitting and Routing Optimization System (TxPROS).

Effective Monday, February 15, 2021, the Permit Office will no longer accept permit applications by fax. Faxes require manual processing of paper during business hours. This step allows for better use of taxpayer funded resources and reduces the potential for errors.

Customers can order and pay for oversize/overweight permits through TxPROS 24-hours a day and issue those permits that are eligible for self-issuing

For information on how to use TxPROS visit http://www.txdmv.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials. 

For questions or additional information, contact the Motor Carrier Division at 1-800-299-1700, options 2-5-2.

 

Source: Motor Carriers
Oversize/Overweight Permit Application Method

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RTS PAL Overview Webinars

Please review and distribute as appropriate.

As you are aware, the department has worked with county tax assessor-collectors to develop a Registration and Title System (RTS) training environment in which to practice and train.  The system, known as RTS Practice and Learn (PAL) will be available for use on February 4, 2021.  Webinars will be held for county tax assessor-collectors to discuss RTS PAL.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars:
Tuesday, February 2, 2021, at 10:00 AM CST
https://attendee.gotowebinar.com/register/7248255940490462222

Tuesday, February 2, 2021, at 2:00 PM CST
https://attendee.gotowebinar.com/register/3885559056123736078

Thursday, February 4, 2021, at 10:00 AM CST
https://attendee.gotowebinar.com/register/5062754478937012238

Thursday, February 4, 2021, at 2:00 PM CST
https://attendee.gotowebinar.com/register/7701930930785432846

Wednesday February 10, 2021, at 2:00 PM CST
https://attendee.gotowebinar.com/register/3853382947848554254

Thank you,

 

Roland Luna, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
RTS PAL Overview Webinars

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Resolved: eLICENSING System Slowness 1/21/2021 (1:50 PM)

Good afternoon,

The Texas Department of Motor Vehicles, has resolved the eLicensing system slowness.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness 1/21/2021 (1:50 PM)

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Initial Notification: eLICENSING System slowness 1/21/2021 (4:58 PM)

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce, has reported that the eLicensing system is experiencing system slowness. Due to this, users may be experiencing intermittent issues when processing transactions.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness 1/21/2021 (4:58 PM)

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