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Source: Motor Carriers
Resolved: Network Issues
Good morning,
The network issues have been resolved. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department Of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resoved: Network Issue (3/10/2021 @ 10:00 AM)
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Source: Motor Carriers
Network Issues
Good morning,
The agency is currently experiencing network issues and working to resolve. An update will be sent by 12:00 PM or as more information becomes available.
Thank you,
Texas Department Of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Network Issue (3/10/2021 @ 9:00 AM)
Some records that were submitted on Thursday, March 4th have the Previous Owner Name as “STEPHEN BANDA AUTOMALL’. These can be viewed under Documents on the title preview
There are two ways to correct this.
A County user needs to return the transaction to the Dealer.
Have the Dealer edit the “Evidence of Ownership and Supporting Documents” in the Title Preview for the Title application.
A County user needs to void the approved Web Dealer Title Transaction in Web Dealer or RTS-POS.
Have the Dealer edit the “Evidence of Ownership and Supporting Documents” in the Title Preview for the Title application.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles IT Division
Source: Tax Assessor-Collectors
Informational: webDEALER/webSALVAGE (3/5/2021 @ 6:00 PM)
Good afternoon,
webDEALERS/webSALVAGE users may experience a slight delay or slowness as a significant number of users attempt to connect and resume processing transactions. If you experience difficulty processing transactions, please try again at a later time.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Informational: webDEALER/webSALVAGE (3/5/2021 @ 1:20 PM)
Good afternoon,
Users experiencing issues with webDEALER/webSALVAGE will need to refresh their browsers due to the emergency maintenance being completed. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Informational: webDEALER/webSALVAGE (3/5/2021 @ 12:30 PM)
Good afternoon,
The webDEALER/webSALVAGE emergency maintenance has been completed. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 12:00 PM)
Good morning,
TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Correction: Update: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)
Good morning,
TxDMV continues to perform emergency maintenance on webDEALER/webSALVAGE this morning. A notification will be sent when the system is available. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Division
Source: Dealers and Manufacturers
Resolved: webDEALER/webSALVAGE Issue (3/5/2021 @ 9:17 AM)
Good afternoon,
TxDMV will need to perform emergency maintenance on webDealer/webSalvage. A notification will be sent when the system is available. We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update: webDEALER/webSALVAGE Issue (3/4/2021 @ 3:20 PM)
Good morning,
It has been reported that some webDEALER users are showing a different DBA name in the drop down box. Support staff are working to resolve the issue. We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: webDEALER Issue (3/4/2021 @ 10:31 AM)
Good morning,
With this past weekend’s outage, TxDMV RTS POS batch reporting was run during the outage window at different times than typically scheduled, which has impacted how counties and main offices generate their reports for Friday, 02/26/2021.
To generate RTS POS county and main office reports for Friday, 02/26/2021:
Reports à Reprint Reports Click Batch à Click Substation Summary Batch à Use the date of 02/28/2021 à Click Enter
For the Title Package Report, please run it on-demand manually.
For the Inventory Action Report, please run it on-demand manually.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: RTS CountyWide Reports (3/1/2021 @ 11:10 AM)
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Source: Tax Assessor-Collectors
2021 Calendar and Application Manager Dates
Good morning,
The RTS emergency maintenance was completed as of 5:45 AM this morning, 3/1/2021.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Complete: RTS Emergency Maintenance (3/1/2021 @ 5:45AM)
Good morning,
The deployment of the RTS system updates were completed as of 5:45 AM this morning, 3/1/2021.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Complete: RTS Release 9.9.1 (3/1/2021 @ 5:45AM)
Good morning,
The deployment of the eLicensing system updates were completed as of 12:15 AM this morning, 2/28/2021.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Complete: eLicensing Release 9.9.2 (2/28/2021 @ 12:15 AM)
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Source: Dealers and Manufacturers
Resolved: Technical Issues Processing Payments (2/26/2021 @ 3:50PM)
Good afternoon,
The TxDMV Data Center Services (DCS) vendor is working to resolve statewide technical difficulties that are affecting all state agencies when processing payments. Due to this issue all TxDMV applications and webservices are unable to process payments at this time.
We apologize for any inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Update: Technical Issues Processing Payments (2/26/2021 @ 2:35PM)
Good afternoon,
Over the weekend of February 26, 2021, TxDMV will need to perform emergency maintenance on RTS. This will impact webDealer/eTAG, webSALVAGE, webSUB, and eTitle. Users may experience intermittent connectivity issues between 7pm Friday, February 26, 2021 and 8am Monday, March 1, 2021.
Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: RTS Emergency Maintenance (2/26/2021 @ 7:00PM)
Good afternoon,
In addition to the implementation of RTS Release 9.9.1 this weekend, TxDMV will need to perform emergency maintenance on RTS. Due to this, the outage window will be extended to 7:00 PM Friday, 2/26/2021, through 8:00 AM Monday, 3/1/2021. During the window, you may experience intermittent connectivity issues.
Note: A reply to all will be sent out when maintenance has been completed. Please contact TxDMV Consumer Relations if you experience issues after the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder Notification: RTS Release 9.9.1 (2/26/2021 @ 7:00 PM)
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Source: Motor Carriers
Payment Transaction Issues
Good afternoon,
We are currently experiencing technical issues with processing payments for all TxDMV applications. Support staff are working to resolve the issue.
We apologize for any inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: Technical Issues Processing Payments (2/26/2021 @ 12:30PM)
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Source: Dealers and Manufacturers
TxDMV publishes rule adoptions in the February 19, 2021, issue of the Texas Register
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Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness 2/25/2021 @ 10:12AM)
