Initial Notification: RTS Release 9.7.0 (6/20/2020 @ 6:00 PM)

Posted on June 12, 2020 by TxDMV

Good afternoon,

 

Over the weekend of June 19, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the Registration Titling System (RTS). During the deployment of the new release you may experience intermittent connectivity issues to the following applications:

 

Starting at 6:00 PM Saturday (6/20/2020) through 8:00 AM Sunday (6/21/2020):

 

  • RTS POS 
  • IVTRS
  • Temp Permits
  • MVINet

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

 

Thank you,

 

Texas Department of Motor Vehicles

IT Services Division

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 9.7.0 (6/20/2020 @ 6:00 PM)

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Webinars for RTB #010-20

Posted on June 12, 2020 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors and licensed dealers to discuss RTB #010-20, “Titling Procedures for Assembled Vehicles.”

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, June 16, 2020, at 10:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/2510142572743044622

Tuesday, June 16, 2020, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/3142434326481697294

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars. To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
Webinars for RTB #010-20

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RTB 010-20 Titling Procedures for Assembled Vehicles

Posted on June 11, 2020 by TxDMV

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
RTB 010-20 Titling Procedures for Assembled Vehicles

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TxDMV Board Meeting – June 11, 2020

Posted on June 10, 2020 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) Board has scheduled an Open Meeting via telephone conference call.

Board Meeting 

Thursday, June 11, 2020 – 8 a.m. via Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

 

Instructions for accessing the meeting via Webex:

https://txdmv.webex.com/txdmv/onstage/g.php?MTID=ecb00ca73010db5f0baf895ea9b4244ab

Phone number for accessing the meeting via phone:

United States Toll Free: 1-844-740-1264

Event number/Access code: 287 800 416

Event Password: Board061120 (26273061 from phones)

 

Link to June 11, 2020, TxDMV Board Meeting Documents: https://www.txdmv.gov/about-us/txdmv-board-meetings

TxDMV board and committee meetings are open to the public. However, all public participation on June 11 will be online or through phone due to the COVID-19 situation. Anyone not participating in the meeting is encouraged to livestream it instead of entering the WebEx meeting.  Visit the TxDMV board page for agendas and transcripts.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up by the Board:

  1. a completed registration form available on the TxDMV webpage for the Board and other public meetings: https://www.txdmv.gov/about-us/txdmv-board-meetings; or
  2. the following information:
    1. the agenda item you wish to comment on;
    2. your name and address, including your city, state, and zip code; and
    3. who you are representing.

 

 

 

 

Source: News and Information
TxDMV Board Meeting – June 11, 2020

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TxDMV Finance and Audit Committee Meeting – June 10, 2020

Posted on June 9, 2020 by TxDMV

The Finance and Audit Committee of the Board of the Texas Department of Motor Vehicles (TxDMV) has scheduled an Open Meeting via telephone conference call.

Finance and Audit Committee Meeting 

Wednesday, June 10, 2020 – 2 p.m. via Webex or the toll free number below. If you have any technical questions about accessing the meeting, please send an email to Board.Tech.Help@txdmv.gov.

 

Instructions for accessing the meeting via Webex:

https://txdmv.webex.com/txdmv/onstage/g.php?MTID=eb8954293f586b4af656ec620b1a378a0

Phone number for accessing the meeting via phone:

United States Toll Free: 1-844-740-1264

Event number/Access code: 281 092 792

Event Password: FAS061020 (32706102 from phones)

 

Link to June 10, 2020, TxDMV Finance and Audit Committee Meeting Documents: https://www.txdmv.gov/about-us/txdmv-board-meetings

TxDMV board and committee meetings are open to the public. However, all public participation on June 10 will be online or through phone due to the COVID-19 situation. Anyone not participating in the meeting is encouraged to livestream it instead of entering the WebEx meeting.  Visit the TxDMV board page for agendas and transcripts.

Commenters must send an email to GCO_General@txdmv.gov or call (512) 465-5665 with one of the following prior to the agenda item being taken up by the Board:

  1. a completed registration form (available on the TxDMV webpage for the Board and other public meetings: https://www.txdmv.gov/about-us/txdmv-board-meetings); or
  2. the following information:
    1. the agenda item you wish to comment on;
    2. your name and address, including your city, state, and zip code; and
    3. who you are representing.

 

 

Source: News and Information
TxDMV Finance and Audit Committee Meeting – June 10, 2020

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webDEALER Statewide Adoption – Additional Information

Posted on June 2, 2020 by TxDMV

Please review and distribute as appropriate.

As you are aware, Senate Bill 604, enacted by the 86th Legislature, amended Transportation Code, Section 520.005 by adding Subsection (e). This new subsection requires each county tax assessor-collector to make webDEALER available to any licensed motor vehicle dealers (“dealers”) requesting access effective September 1, 2020.

On April 20, 2020, the department announced that to assist county tax assessor-collectors and dealers with initial webDEALER setup, the department had posted “Getting Started with webDEALER” videos at www.TxDMV.gov and additional videos would be released in the near future.

We are now pleased to announce the “Using webDEALER” videos are available to county tax assessor-collector offices and dealers.  The “Getting Started with webDEALER” and “Using webDEALER” videos are available at www.TxDMV.gov:

  • The county tax assessor-collector version is available on the TAC Hub under the “Webinars &  Presentations” tab or https://www.txdmv.gov/tax-assessor-collectors?tab=webinarspresentations. 
  • The dealer version is available on the Dealers portal under the “webDEALER” tab or https://www.txdmv.gov/dealers?tab=webdealer.  

County tax assessor-collector’s offices receiving inquiries from dealers requesting webDEALER access may utilize the dealer versions of these videos as a resource.

The department’s 16 Regional Service Center Managers will reach out to each county tax assessor-collector’s office not currently utilizing webDEALER to schedule time to present “Getting Started with webDEALER” and “Using webDEALER” on a more personalized level and to facilitate questions and answers.

While the requirement to provide webDEALER access to dealers who make a request is not effective until September 1, 2020, there is no prohibition against granting authorization prior to this date. The department encourages you to begin utilizing webDEALER as soon as you are ready.

If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
webDEALER Statewide Adoption – Additional Information

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Important Information Regarding Title Disputes

Posted on May 29, 2020 by TxDMV

As we head into June, the Texas Department of Motor Vehicles (TxDMV) wants to remind you it is instituting changes to the handling of title disputes to better align with current statutory requirements and protect the rights of titleholders in Texas.  The department should not be named as a party to lawsuits to establish ownership between private parties because it is not a proper or necessary party to such a suit.

The Texas Legislature has established exclusive options for a party who disagrees with a department action or cannot obtain a title because of lack of evidence. A court order directing the department to issue a title or cancel a title is not within those options and cannot be used to circumvent statutory requirements or remedies.  The exclusive remedies provided by the legislature are described below:

TAC Hearing:

Texas Transportation Code §501.052 allows an interested person aggrieved by the department’s refusal, rescission, cancellation, suspension, or revocation of a title to request a hearing with the County Tax Assessor Collector in the county in which the person resides.   An applicant aggrieved by the Tax Assessor Collector (TAC) decision is authorized to appeal that decision in the county or district court. 

 

Bonded Title:

Texas Transportation Code §501.053 allows persons to obtain a title by filing a bond with the department if the vehicle is in the possession of the applicant and there is no security interest on the vehicle; any lien on the vehicle is at least 10 years old; or the person provides a release of all liens with a bond. Bonded titles provide applicants a means of obtaining a title when they are lacking documentation or evidence that is otherwise required by the Transportation Code and department rule, because the required bond provides a safety net for anyone damaged by the issuance of a title by allowing them to recover damages through an action against the bond.

 

The Motor Vehicle Title Manual and Salvage Nonrepairable Manual were updated and released on April 30, 2020. These manuals can be found on TxDMV’s website at https://www.txdmv.gov/publications-tac/doc_download/3080-motor-vehicle-title-manual and https://www.txdmv.gov/publications-tac/doc_download/3448-salvage-nonrepairable-manual.

As of June 1, 2020, the TxDMV will actively oppose any cases that attempt to direct state action or do not conform to the law.  Any lawsuit brought against the department, other than an appeal of a TAC hearing under Texas Transportation Code §501.052(e), may be subject to dismissal on grounds on sovereign immunity. TxDMV recognizes there will be times when a lawsuit between private parties and court order are needed to provide evidence of ownership when a title is missing.

TxDMV maintains a telephone information center to provide title and registration service support. The Call Center’s telephone number is (512) 465-3000 or toll-free 1-888-368-4689. Send written correspondence to TxDMV – VTR, 4000 Jackson Ave, Austin, Texas 78731 or by internet at www.txdmv.gov/. In addition, there are TxDMV Regional Service Centers located in various counties throughout the state to provide support and assistance

 

 

 

 

Source: Dealers and Manufacturers
Important Information Regarding Title Disputes

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Follow-up Regarding Issues Identified with County Closure Transactions

Posted on May 28, 2020 by TxDMV

Please review and distribute as appropriate.

This is a follow-up to the communication sent on May 15, 2020, regarding issues identified with county closure transactions. 

On April 20, 2020, the Registration and Title System (RTS) Release 9.6.1 introduced the County Closure checkbox to allow a county tax office to process transactions on behalf of a closed county tax office.  Shortly after implementation, the department identified an issue with the batch process for certain transactions with the County Closure checkbox selected where RTS was not properly distributing fees to the processing and closed counties.  A fix was implemented the evening of May 12, 2020, to resolve distribution of fees.

The department is currently reviewing each transaction processed prior to May 12, 2020, to determine if it was impacted by the batch processing issue and will assist in reconciling reports to ensure the correct funds are attributed to the appropriate county.  The department will work with those counties once we know the overall impact.  In the meantime, counties should continue to remit the total amount shown on page 2 of the COGNOS Funds Remittance Report.  Information will continue to be provided as reconciliation efforts begin.

In addition, the department is aware of an issue with the COGNOS Funds Remittance Report where the fee details are not being reflected correctly.  While the fee details may not be correct, the total amounts reflected on page 2 of the COGNOS Funds Remittance Report are correct.  Programming to resolve the detail information on the report is underway and we will keep you updated on the resolution as the programming is completed.

We appreciate your patience as we continue to resolve these issues.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.
 

 

Source: Tax Assessor-Collectors
Follow-up Regarding Issues Identified with County Closure Transactions

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Two Revised eLearning Modules

Posted on May 28, 2020 by TxDMV

Please review and distribute as appropriate.

As you are aware, Senate Bill 604, enacted by the 86th Legislature, added Transportation Code, Section 520.023. The legislation requires the department to implement a training program on the department’s automated registration and titling system and identification of fraudulent activity related to vehicle registration and titling.

As previously communicated, if new modules are added or existing modules are substantively updated between December 16, 2019, and August 31, 2020, Registration and Title System (RTS) users with permissions requiring these modules will have until August 31, 2020, to complete the module and report completion to the department.  If the completion is reported to the department by August 31, 2020, the associated security permission(s) will not be disabled.  However, if the department is unable to verify completion after August 31, 2020, the permission will be disabled until the module is completed and verified.

Substantive revisions to the following modules will be available on June 1:

       • T-203 Off Road Type Vehicles
       • T-204 Bonded Titles

All RTS users with permissions requiring these modules will have until August 31, 2020, to take these revised modules.  For users who have already completed the modules, RTS will automatically reset their RTS record for these two modules to reflect they are expiring on September 1, 2020.  RTS users who have already taken these modules will need to retake the revised versions and report completion to the department through RTS. 

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Two Revised eLearning Modules

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TxDMV Pharr Regional Office Reopening for In-Person Transactions

Posted on May 28, 2020 by TxDMV

Texas DMV

NEWS RELEASE

TxDMV Pharr Regional Service Center Reopening 

Temporary waiver of vehicle title and registration requirements remains in effect

(AUSTIN, Texas – May 28, 2020) The Texas Department of Motor Vehicles (TxDMV) will reopen its Pharr Regional Service Center on Friday, May 29, 2020, with new office health and safety procedures in place.

The temporary waiver of vehicle title and registration requirements remains in effect. TxDMV will provide a notification when normal services have resumed, allowing the public 60 days from then to conduct any overdue title and registration transactions.

“Texans deserve a safe and convenient option to get the services they need,” said TxDMV Executive Director Whitney Brewster. “The health and safety of our customers, employees and communities were the foundation of this plan to reopen.”

The Pharr Regional Service Center, located at 600 West Expressway 83, will provide the following in-person services by appointment only:

  • Replacement titles.
  • Bonded title notices of determination.
  • Title histories.
  • Temporary permits.
  • Assigned/reassigned numbers.
  • Registration refund authorizations.
  • Investigation and resolution of Texas title errors.

International Registration Plan (IRP) transactions, NAFTA permits, or transactions from motor vehicle dealers and title service companies/runners will only be accepted by drop-off, phone, mail, email, fax, and online.

New office health and safety procedures:

  • All in-person services are available by same-day or next-day appointment only.
  • Offices will be limited to 25% of total capacity.
  • Appointments are scheduled in 15-minute increments, with the first appointment at 8 a.m. and the last appointment at 4:30 p.m.
  • Customer seating will be limited. Customers are encouraged to wait outside or in their vehicle until their designated appointment time.
  • Only one person is allowed in the office per appointment unless a caregiver is needed.
  • Social distancing and hygiene practices will be observed.
  • Service counters will have Plexiglas safety barriers.
  • Daily cleaning and disinfecting will take place.
  • Water fountains will not be available.

To schedule a same-day or next-day appointment, visit www.TxDMV.gov/appointment. You can also visit www.Texas.gov to learn more about what services are offered online.

TxDMV reminds Texans that most in-person vehicle title and registration services are handled by your county tax office – not TxDMV regional service centers. And driver licenses and ID cards are issued by the Texas Department of Public Safety (DPS). Texans should contact their local tax office and DPS for information about their services.

—

Media Contact:            Customer Contact:                          
Media@TxDMV.gov     AskDMV@TxDMV.gov
(512) 465-1484              1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
TxDMV Pharr Regional Office Reopening for In-Person Transactions

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Motor Vehicle Dealer Training Webinar

Posted on May 26, 2020 by TxDMV

Motor Vehicle Dealers and Industry:

 

We are pleased to announce our first Motor Vehicle Dealer Training Webinar. This webinar will be split into two days (Part 1 & Part 2).

 

Date:      June 10, 2020 – Part 1      

       June 11, 2020 – Part 2

 

Time:      8:00 am – 12:00 pm (each day)

Webinar platform:  GoToWebinar

 

This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry. Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers.

 

This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.  We are excited to have you join us to learn and discuss issues that concern you and your business.

 

Please register for Dealer Training Webinar Part 1 & Part 2 (must register separately for each) on June 10 & 11, 2020 8:00 am CDT at:

 

https://attendee.gotowebinar.com/register/3763824422028062991

 

https://attendee.gotowebinar.com/register/4951486096027432976

 

Thank you,

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles 

 

 

 

 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Webinar

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TxDMV Regional Offices Reopening for In-Person Transactions

Posted on May 25, 2020 by TxDMV

The Texas Department of Motor Vehicles Regional Services Centers (RSCs) will begin reopening this week as detailed in the attached press release.

As noted in the release, in-person RSC services are available to the general public by appointment only.

International Registration Plan (IRP) transactions, NAFTA permits, or transactions from motor vehicle dealers and title service companies/runners will only be accepted by drop-off, phone, mail, email, fax, and online until further notice.

The operating waivers issued by Governor Abbott in March remain in effect.

 

 

Source: Motor Carriers
TxDMV Regional Offices Reopening for In-Person Transactions

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Regional Offices Reopening for In-Person Transactions

Posted on May 24, 2020 by TxDMV

Texas DMV

NEWS RELEASE

Regional Offices Reopening for In-Person Transactions 

Temporary waiver of vehicle title and registration requirements remains in effect

(AUSTIN, Texas – May 24, 2020) The Texas Department of Motor Vehicles (TxDMV) will reopen some of its regional service centers beginning Tuesday, May 26, 2020, with new office health and safety procedures in place.

The temporary waiver of vehicle title and registration requirements remains in effect. TxDMV will provide a notification when normal services have resumed, allowing the public 60 days from then to conduct any overdue title and registration transactions.

“Texans deserve a safe and convenient option to get the services they need,” said TxDMV Executive Director Whitney Brewster. “The health and safety of our customers, employees and communities were the foundation of this plan to reopen.”

Office locations and opening dates:

  • Abilene – May 26
  • Amarillo – May 26
  • Austin – Later this week (Check website for updates.)
  • Beaumont – May 26
  • Corpus Christi – May 26
  • Dallas – May 26
  • El Paso – May 26
  • Fort Worth – May 26
  • Houston – May 26
  • Longview – May 26
  • Lubbock – Later this week (Check website for updates.)
  • Midland-Odessa – May 26
  • Pharr – Later this week (Check website for updates.)
  • San Antonio – May 26
  • Waco – May 26
  • Wichita Falls – May 26

In-person services:

  • Replacement titles.
  • Bonded title notices of determination.
  • Title histories.
  • Temporary permits.
  • Assigned/reassigned numbers.
  • Registration refund authorizations.
  • Investigation and resolution of Texas title errors.

International Registration Plan (IRP) transactions, NAFTA permits, or transactions from motor vehicle dealers and title service companies/runners will only be accepted by drop-off, phone, mail, email, fax, and online.

New office health and safety procedures:

  • All in-person services are available by same-day or next-day appointment only.
  • Offices will be limited to 25% of total capacity.
  • Appointments are scheduled in 15-minute increments, with the first appointment at 8 a.m. and the last appointment at 4:30 p.m.
  • Customer seating will be limited. Customers are encouraged to wait outside or in their vehicle until their designated appointment time.
  • Only one person is allowed in the office per appointment unless a caregiver is needed.
  • Social distancing and hygiene practices will be observed.
  • Service counters will have Plexiglas safety barriers.
  • Daily cleaning and disinfecting will take place.
  • Water fountains will not be available.

To schedule a same-day or next-day appointment, visit www.TxDMV.gov/appointment. You can also visit www.Texas.gov to learn more about what services are offered online.

TxDMV reminds Texans that most in-person vehicle title and registration services are handled by your county tax office – not TxDMV regional service centers. And driver licenses and ID cards are issued by the Texas Department of Public Safety (DPS). Texans should contact their local tax office and DPS for information about their services.

—

Media Contact:            Customer Contact:                          
Media@TxDMV.gov     AskDMV@TxDMV.gov
(512) 465-1484              1-888-368-4689

—

The Texas Department of Motor Vehicles registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Regional Offices Reopening for In-Person Transactions

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TxDMV Holiday Hours – Memorial Day 2020

Posted on May 22, 2020 by TxDMV

In observance of Memorial Day, all Texas Department of Motor Vehicles (TxDMV) services and support by mail, email and phone will be closed on Monday, May 25, 2020. 

COVID-19 Closures: As of Friday, May 22, 2020, TxDMV offices remain closed to the public for in-person transactions. For updates on office closures, please visit www.txdmv.gov/covid-19.

Vehicle title and registration services: Registration renewal is available online 24/7 at www.TxDMV.gov. Most vehicle title and registration services are provided by your county tax office. County tax office hours and services may vary. 

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

Source: Motor Carriers
TxDMV Holiday Hours – Memorial Day 2020

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Resolved: eLICENSING System Degradation – (5/21/2020 @ 4:27 PM)

Posted on May 21, 2020 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles, has resolved the eLicensing system degradation.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Degradation – (5/21/2020 @ 4:27 PM)

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Resolved: RTS available (5/21/2020 @ 4:27 PM)

Posted on May 21, 2020 by TxDMV

Good afternoon,

The RTS system was available as of 4:27 PM this afternoon, 5/21/2020.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: RTS available (5/21/2020 @ 4:27 PM)

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Initial Notification: eLICENSING System Degradation – (5/21/2020 @ 3:20 PM)

Posted on May 21, 2020 by TxDMV

Good afternoon,

An issue has been identified with the eLICENSING system.  Support staff are working to identify and resolve the issue. An update will be sent by 4:20 PM this afternoon, 5/21/2020.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Customer Service
Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System Degradation – (5/21/2020 @ 3:20 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING System Degradation – (5/21/2020 @ 3:20 PM)

Initial Notification: RTS unavailable (5/21/2020 @ 3:20 PM)

Posted on May 21, 2020 by TxDMV

Good afternoon,

An issue has been identified with the RTS system.  Support staff are working to identify and resolve the issue. An update will be sent by 4:30 PM this afternoon, 5/21/2020.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Customer Service
Department of Motor Vehicles

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS unavailable (5/21/2020 @ 3:20 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS unavailable (5/21/2020 @ 3:20 PM)

Initial Notification: eLICENSING System Degradation – (5/21/2020 @ 1:25 PM)

Posted on May 21, 2020 by TxDMV

Good afternoon,

An issue has been identified with the eLICENSING system.  Support staff are working to identify and resolve the issue. An update will be sent by 3:25 PM this afternoon, 5/21/2020.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Customer Service
Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System Degradation – (5/21/2020 @ 1:25 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING System Degradation – (5/21/2020 @ 1:25 PM)

Initial Notification: RTS unavailable (5/21/2020 @ 12:30 PM)

Posted on May 21, 2020 by TxDMV

Good afternoon,

An issue has been identified with the RTS system.  Support staff are working to identify and resolve the issue. An update will be sent by 2:30 PM this afternoon, 5/21/2020.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Customer Service
Department of Motor Vehicles

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS unavailable (5/21/2020 @ 12:30 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS unavailable (5/21/2020 @ 12:30 PM)

TxDMV Customer Satisfaction Survey

Posted on May 19, 2020 by TxDMV

Texas DMV

Dear TxDMV customers and stakeholders:

As a state agency focused on providing premier customer service, the Texas Department of Motor Vehicles is always seeking feedback on its performance. The department is launching a new customer satisfaction survey designed to capture information to improve our service delivery. The new survey is available on our website or by clicking here. Please take a moment to let us know how we are doing. Thank you very much!

 

Source: Contractors and Vendors
TxDMV Customer Satisfaction Survey

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Resolved: eLICENSING System Degradation – (5/19/2020 @ 2:48 PM)

Posted on May 19, 2020 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce, has resolved the eLicensing system degradation.

We apologize for any inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles IT Department

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING System Degradation – (5/19/2020 @ 2:48 PM)

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Initial Notification: eLICENSING System Degradation – (5/19/2020 @ 2:12 PM)

Posted on May 19, 2020 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles vendor Salesforce, has reported that the eLicensing system is experiencing system degradation. Due to this issue, users may be experiencing slowness when processing transactions.

Salesforce support staff are working to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

Source: Dealers and Manufacturers
Initial Notification: eLICENSING System Degradation – (5/19/2020 @ 2:12 PM)

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Complete: MCCS Release 9.6.2 (5/17/2020 @ 12:02 AM)

Posted on May 17, 2020 by TxDMV

Good morning,

The deployment of the MCCS updates were completed as of 12:02 this morning, 5/17/2020.

Thank you,

TxDMV IT

Department of Motor Vehicles

 

 

 

 

Source: Motor Carriers
Complete: MCCS Release 9.6.2 (5/17/2020 @ 12:02 AM)

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Complete: eLicensing Release 9.6.2 (5/17/2020 @ 12:02 AM)

Posted on May 17, 2020 by TxDMV

Good morning,

The deployment of the eLicensing updates were completed as of 12:02 this morning, 5/17/2020.

Thank you,

TxDMV IT

Department of Motor Vehicles

 

 

 

 

Source: Dealers and Manufacturers
Complete: eLicensing Release 9.6.2 (5/17/2020 @ 12:02 AM)

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