Completed: RTS Release 9.4.0 (09/01/2019 @ 9:03 AM CST)

Posted on September 1, 2019 by TxDMV

Good morning,

The deployment of RTS Release 9.4.0 was completed as of 9:03 AM CST this morning, 09/01/2019.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Thank you, 

Texas Department of Motor Vehicles
IT Services Division  

 

Source: Dealers and Manufacturers
Completed: RTS Release 9.4.0 (09/01/2019 @ 9:03 AM CST)

Posted in Dealers and Manufacturers | Comments Off on Completed: RTS Release 9.4.0 (09/01/2019 @ 9:03 AM CST)

TxDMV proposes rule concerning required registration and title system (RTS) training

Posted on August 30, 2019 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) has proposed new §217.75 concerning required training for a person performing registration or titling services through the department’s registration and title system (RTS). The proposed new section is posted for public comment until 5:00 p.m. on September 23, 2019. The proposed language is attached and is also available on TxDMV’s website at
https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The proposed new section and any received written comments will be presented to the TxDMV board for adoption at an upcoming board meeting. The meeting agendas are posted on the TxDMV website at
http://www.txdmv.gov/about-us/txdmv-board-meetings. 

 

Source: Dealers and Manufacturers
TxDMV proposes rule concerning required registration and title system (RTS) training

Posted in Dealers and Manufacturers | Comments Off on TxDMV proposes rule concerning required registration and title system (RTS) training

TxDMV proposes two rules for licensing out-of-state military spouses

Posted on August 30, 2019 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) has proposed amendments to §215.83 and §221.17 to allow military spouses with out-of-state licenses to engage in business in Texas. The proposed amendments are posted for public comment until 5:00 p.m. on September 23, 2019. The proposed language is attached and is also available on TxDMV’s website at
https://www.txdmv.gov/general-counsel/proposed-and-adopted-rules.

The proposed amendments and any received written comments will be presented to the TxDMV board for adoption at an upcoming board meeting. The meeting agendas are posted on the TxDMV website at
https://www.txdmv.gov/about-us/txdmv-board-meetings. 

 

Source: Dealers and Manufacturers
TxDMV proposes two rules for licensing out-of-state military spouses

Posted in Dealers and Manufacturers | Comments Off on TxDMV proposes two rules for licensing out-of-state military spouses

Reminder: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Posted on August 29, 2019 by TxDMV

Good afternoon,

Over the weekend of August 31, 2019, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with RTS Release 9.4.0. During the deployment of the RTS Release 9.4.0 you may experience intermittent connectivity issues to the following application:

Starting at 6:00 PM Saturday (08/31/2019) through 10:00 AM CST Sunday (09/01/2019):

  • webDEALER/eTAG
  • eLicensing

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.  As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Reminder: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Initial Notification: RTS Release Notes 9.4.0

Posted on August 28, 2019 by TxDMV

Good afternoon,

Over the weekend of August 30, 2019, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) with Release 9.4.0 that contains the content summarized below. The content will be available September 14, 2019.  

Legislative Changes

The following are the changes in RTS 9.4.0 mandated by the 86th Legislative Session:

  • Notification of Communication Impediment
  • Former Military Vehicles – Off Highway
  • New Registration Classes, Vehicle Class, and Body Styles
  • Old Disabled Veteran(DV) Plates for Qualifying Vehicles

Non-Legislative Changes

The following are non-legislative RTS improvements:

  • NMVTIS Inquiry Error Report Reflects Odometer Brand Error
  • Temporary Permit Changes
  • Major and Minor Colors Added for webPermits
  • Major and Minor Colors Added to RTS Timed Permits
  • Limit of Effective Date on Permits

Please note: For your convenience RTS Release Notes 9.4.0 are attached. For detailed information about the items listed above, additional enhancements and issue resolutions after the release has been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release Notes 9.4.0

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release Notes 9.4.0

TxDMV Holiday Hours – Labor Day 2019

Posted on August 27, 2019 by TxDMV

In observance of Labor Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, Sept. 2. Note to motor carriers: The Motor Carrier Oversize/Overweight Permits Section will also be closed on Saturday, Aug. 31. 

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2019

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Labor Day 2019

Upcoming Changes for Size and Weight Permits

Posted on August 26, 2019 by TxDMV

Intermodal Shipping Container Port Permits: After Sept. 1, 2019, the “Port of Bayport” will be available for customers renewing or ordering new Intermodal Shipping Container Port Permits.

Legislative Changes

The 86th Texas Legislature passed new laws that impact the movement of oversize/overweight vehicles and loads. These changes are effective Sept. 1, 2019.

Company Name on Permit: The company/individual’s name listed on an oversize/overweight permit must match the name of the company/individual operating the permitted vehicle. It will be a Class C misdemeanor if the two names do not match.

This does not apply to a tow truck that is moving a disabled, abandoned, or accident-damaged vehicle/vehicle combination to the nearest terminal, storage facility, or place of repair. It also does not apply to any active permits issued before Sept. 1, 2019.

Escort Flaggers: New requirements will be in effect for escort flaggers. An escort flagger is anyone who directs or controls the flow of traffic as required by an oversize/overweight permit issued by TxDMV.

Beginning Sept. 1, 2019, escort flaggers must successfully complete a training program in traffic direction. The program must meet the basic peace officer course curriculum requirements for traffic direction that have been established by the Texas Commission on Law Enforcement (TCOLE). TCOLE will offer training courses for escort flaggers after Sept. 1, 2019. Contact TCOLE for more information, https://www.tcole.texas.gov/.

In addition, escort flag vehicle will be allowed alternating or flashing amber and blue lights beginning on Sept. 1, 2019.

Please Note: training requirements do not apply to escort vehicle operators or flaggers who are not directing traffic.

Annual Timber Permit: An Annual Timber Permit may be used to transport equipment used to load timber on to a vehicle. The size and weight limits of the permit remain the same.

For questions or additional information, contact the Motor Carrier Division at 1-800-299-1700, options 2-5-2. 

 

Source: Motor Carriers
Upcoming Changes for Size and Weight Permits

Posted in Motor Carriers | Comments Off on Upcoming Changes for Size and Weight Permits

Initial Notification: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Posted on August 23, 2019 by TxDMV

Good afternoon,

Over the weekend of August 30, 2019, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Titling System (RTS) with RTS Release 9.4.0. During the deployment of the RTS Release 9.4.0 you may experience intermittent connectivity issues to the following application:

Starting at 6:00 PM Saturday (08/31/2019) through 6:00 AM CST Sunday (09/01/2019):

  • webDEALER/eTAG
  • eLicensing

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.  As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: RTS Release 9.4.0 (08/31/2019 @ 6:00 PM CST)

Initial Notification: Scheduled Maintenance (08/25/2019 @ 7:00 AM CST)

Posted on August 23, 2019 by TxDMV

Good afternoon,

TexasSure, the system TxDMV uses for insurance verification, is scheduled to perform system maintenance on Sunday, August 25, 2019. The duration of the maintenance is scheduled for up to two hours from 7 AM to 9 AM CST.

 

Systems Impacted: The systems below will be unable to access vehicle insurance verification during the maintenance window. Users will need to manually verify their insurance during this timeframe:

  • IVTRS
  • webSUB

If you would like to speak to a TxDMV Customer Service Representative, please call (877) 933-2020 option 1. Customer Service is available from 8:00 AM to 5:00 PM CT, Monday through Friday.

 

Thank you,

 

TxDMV

IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: Scheduled Maintenance (08/25/2019 @ 7:00 AM CST)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Scheduled Maintenance (08/25/2019 @ 7:00 AM CST)

Initial Notification: webDEALER Reported Issues (08/23/2019 @ 3:07 PM CST)

Posted on August 23, 2019 by TxDMV

Good afternoon,

 

Over the weekend of August 16, 2019, the Texas Department of Motor Vehicles (TxDMV) released webDEALER eTITLES and the Registration and Titling System (RTS) Release 9.3.0. The following issues have been reported with webDEALER:

 

webDEALER Receipts Missing Registration Sticker Information

When webDEALER title application receipts are batch printed, the registration sticker information is not printing correctly on one of the receipts.

  • This is a random occurrence, but impacts counties printing receipts for dealers without inventory and dealer deputies printing their own receipts
  • Users may print receipts individually since it does not appear individually printed title application receipts are impacted
  • If you continue to batch print receipts, ensure all registration stickers print correctly
  • Any receipt with an incorrectly printed registration sticker will need to be processed as a no fee replacement through a county tax office
  • The department is researching the cause of this and will provide additional information as it becomes available

Heavy Vehicle Use Tax Verified Printing Incorrectly on Receipts

“Heavy Vehicle Use Tax Verified” was incorrectly printing on webDEALER receipts and updating the vehicle record for vehicles not subject to the heavy vehicle use tax.

  • This has been resolved, but the department is in the process of identifying impacted vehicle records
  • Once the records are identified, the department will programmatically remove the incorrectly applied remark. This will not require action on your part

Diesel Indicator and Sales Tax Emission Fee

The diesel checkbox was not enabled in webDEALER, preventing dealers from selecting it. As a result, the diesel indicator was not being recorded on the transaction, and the sales tax emissions fee was not charged.

  • A fix was implemented last night, so dealers are now able to select the diesel checkbox
  • The department determined certain counties were impacted, which have been provided in the attachment
  • Impacted counties should not approve any webDEALER transaction for a vehicle with a gross weight over 14,000 pounds
  • The department will contact impacted counties to provide instructions on how to resolve the transactions pending approval and the transactions that have already been approved

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV

IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: webDEALER Reported Issues (08/23/2019 @ 3:07 PM CST)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: webDEALER Reported Issues (08/23/2019 @ 3:07 PM CST)

Webinar Invite_RTB 005-19 RTB 006-19 RTB 007-19

Posted on August 22, 2019 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors to discuss:
• RTB #005-19, “Registration of Off-Highway Former Military Vehicles”
• RTB #006-19, “Disabled Person License Plate & Disabled Parking Placard Application”
• RTB #007-19, “Use of Customer Supplied License Plates on Eligible Vehicles”

The webinar schedule is listed below, and space is limited.  Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Wednesday, August 28, 2019, at 10:00 AM – 11:30 AM CST
https://attendee.gotowebinar.com/register/615327789721883651

Wednesday, August 28, 2019, at 2:00 PM – 3:30 PM CST
https://attendee.gotowebinar.com/register/1467326155945981187

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars.  To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Webinar Invite_RTB 005-19 RTB 006-19 RTB 007-19

Posted in Tax Assessor-Collectors | Comments Off on Webinar Invite_RTB 005-19 RTB 006-19 RTB 007-19

Resolved: webDEALER Watermark on Receipt (08/22/2019 @ 1:20 PM CST)

Posted on August 22, 2019 by TxDMV

Good afternoon,

The issue that was reported with the webDEALER system, where the watermark is not printing on the duplicate title receipt, has been resolved. 

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER Watermark on Receipt (08/22/2019 @ 1:20 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Watermark on Receipt (08/22/2019 @ 1:20 PM CST)

RTB on HB 1755 Registration of Former Military Vehicles

Posted on August 22, 2019 by TxDMV

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
RTB on HB 1755 Registration of Former Military Vehicles

Posted in Tax Assessor-Collectors | Comments Off on RTB on HB 1755 Registration of Former Military Vehicles

HB 643 RTB Disabled Parking Placards and HB 3163 Parking for Persons with Disabilities

Posted on August 22, 2019 by TxDMV

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
HB 643 RTB Disabled Parking Placards and HB 3163 Parking for Persons with Disabilities

Posted in Tax Assessor-Collectors | Comments Off on HB 643 RTB Disabled Parking Placards and HB 3163 Parking for Persons with Disabilities

RTB on HB 3068: Use of Old License Plates on Eligible Vehicles

Posted on August 22, 2019 by TxDMV

Please review and distribute as appropriate.

Thank you,

 

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
RTB on HB 3068: Use of Old License Plates on Eligible Vehicles

Posted in Tax Assessor-Collectors | Comments Off on RTB on HB 3068: Use of Old License Plates on Eligible Vehicles

Initial Notification: webDEALER Watermark on Receipt (08/20/2019 @ 2:44 PM CST)

Posted on August 20, 2019 by TxDMV

Good afternoon,

An issue has been reported with the webDEALER system where the watermark is not printing on the duplicate title receipt. 

Support staff are working to resolve the watermark issue. However, the watermark issue does not impact a county’s ability to approve a transaction, or the viability of the application. 

Please continue to process your webDEALER title transactions. 

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Watermark on Receipt (08/20/2019 @ 2:44 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Watermark on Receipt (08/20/2019 @ 2:44 PM CST)

Resolved: webDEALER password reset (08/20/2019 @ 12:00 PM CST)

Posted on August 20, 2019 by TxDMV

Good afternoon,

The webDEALER issue where some users were unable to reset their password in the self-service portal has been resolved. Users will need to close and restart their browsers prior to attempting to logging in again.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER password reset (08/20/2019 @ 12:00 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER password reset (08/20/2019 @ 12:00 PM CST)

Webinar Invite_RTB 002-19 RTB 003-19 RTB 004-19

Posted on August 20, 2019 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors and dealers to discuss:
• RTB #002-19, “Odometer Disclosure for Transfer of Electronic Titles by a Dealer”
• RTB #003-19, “Notification of a Communication Impediment”
• RTB #004-19, “Titling Requirements for Utility Vehicles and Sand Rails”

The webinar schedule is listed below, and space is limited.  Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, August 27, 2019, at 10:00 AM – 11:30 AM CST
https://attendee.gotowebinar.com/register/8024456162722655747

Tuesday, August 27, 2019, at 2:00 PM – 3:30 PM CST
https://attendee.gotowebinar.com/register/4048729868824185603

Tax assessor-collectors and deputies, continuing education credit may be considered for your participation in certain Texas Department of Motor Vehicles (TxDMV) hosted webinars.  To log your participation, please use the Continuing Education Credit Hours tracking tool on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:TPL

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
Webinar Invite_RTB 002-19 RTB 003-19 RTB 004-19

Posted in Dealers and Manufacturers | Comments Off on Webinar Invite_RTB 002-19 RTB 003-19 RTB 004-19

Completed: System Maintenance (08/19/2019 @ 10:13 PM CST)

Posted on August 20, 2019 by TxDMV

Good morning,

The IRP and MVInet system maintenance was completed as of 10:13 PM CST last night, 08/19/2019.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Completed: System Maintenance (08/19/2019 @ 10:13 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Completed: System Maintenance (08/19/2019 @ 10:13 PM CST)

Update: webDEALER password reset (08/20/2019 @ 9:50 AM CST)

Posted on August 20, 2019 by TxDMV

Good morning,

Some webDEALER users continue to experience issues resetting their password in the self-service portal. Support staff continue working to resolve the issue. An update will be sent by 12:00 PM (08/20/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Update: webDEALER password reset (08/20/2019 @ 9:50 AM CST)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER password reset (08/20/2019 @ 9:50 AM CST)

Initial Notification: System Maintenance (08/19/2019 @ 10:00 PM CST)

Posted on August 19, 2019 by TxDMV

Good afternoon,

On Monday, August 19, 2019, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage.

 

The duration of the outage is scheduled for up to 30 minutes beginning at 10:00 PM lasting until 10:30 PM. 

 

If during this maintenance window you experience trouble logging into the system listed below please try logging in again later.

 

System Impacted: All system below will be unavailable and unable to access vehicle information.  

  • IRP
  • MVInet

We appreciate your understanding and cooperation.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Initial Notification: System Maintenance (08/19/2019 @ 10:00 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: System Maintenance (08/19/2019 @ 10:00 PM CST)

Update: webDEALER password reset (08/19/2019 @ 4:00 PM CST)

Posted on August 19, 2019 by TxDMV

Good afternoon,

Support staff continue working to resolve the webDEALER password reset issue. An update will be sent by 9:00 AM (08/20/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Update: webDEALER password reset (08/19/2019 @ 4:00 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER password reset (08/19/2019 @ 4:00 PM CST)

Update: webDEALER (08/19/2019 @ 1:00 PM CST)

Posted on August 19, 2019 by TxDMV

Good afternoon,

Support staff continue working to resolve the webDEALER password reset issue. An update will be sent by 4:00 PM (08/19/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Update: webDEALER (08/19/2019 @ 1:00 PM CST)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER (08/19/2019 @ 1:00 PM CST)

Initial Notification Issue: webDEALER (08/19/2019 @ 11:25 AM CST)

Posted on August 19, 2019 by TxDMV

Good morning,

An issue has been reported with the webDEALER system where users are unable to reset their passwords. Support staff are working to resolve the issue. An update will sent by 1:00 PM (08/19/2019) or as additional information becomes available.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them.  The tags are valid for one year from the date they are printed.

We apologize for the inconvenience and for any impact on you or your customers.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 option 2 or 877-933-2020 option 2. TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Dealers and Manufacturers
Initial Notification Issue: webDEALER (08/19/2019 @ 11:25 AM CST)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification Issue: webDEALER (08/19/2019 @ 11:25 AM CST)

Completed: RTS Release 9.3.0 (08/18/2019 @ 7:55 AM CST)

Posted on August 18, 2019 by TxDMV

Good morning,

The deployment of RTS Release 9.3.0 was completed as of 7:55 AM CST this morning, 08/18/2019.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Thank you, 

Texas Department of Motor Vehicles
IT Services Division  

 

Source: Dealers and Manufacturers
Completed: RTS Release 9.3.0 (08/18/2019 @ 7:55 AM CST)

Posted in Dealers and Manufacturers | Comments Off on Completed: RTS Release 9.3.0 (08/18/2019 @ 7:55 AM CST)