The Texas Department of Motor Vehicles (TxDMV) started user acceptance testing on June 17 in preparation for the upcoming eTITLE launch.  eTITLE is a new feature in webDEALER that facilitates the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than ever before.  With eTITLE, electronic titles can also be released directly to webDEALER by a lienholder participating in the Electronic Lien and Title (ELT) program.

What You Need to Know Now

• eTITLE transactions will be completed between dealers without the need for physical title documents to be completed and change hands.
• ELT participants can release titles electronically to webDEALER eliminating issuance of a paper title when a vehicle is traded in.
• A new electronic title history will be available for review within webDEALER.
• Applications submitted to your office will contain the new ownership evidence type of Texas eTitle.
• eTITLE will introduce a new remark, the webDEALER indicator, which can act as a hard stop indicating that the owner has sold a vehicle to a participating dealership. The general distinguishing number of the dealer who has possession of the vehicle will display in the remarks section along with the date of transfer to the dealer.

eTITLE Webinars

To make the transition to eTITLE easier for tax assessor-collectors and their staff, TxDMV will provide webinars on the dates and at the times listed below:

Monday, July 15, 2019, 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/1164633901764520963

Tuesday, July 16, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/9186193550320611585

Wednesday, July 17, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/4852654286557784067

Thursday, July 18, 2019, at 2:00 PM – 3:30 PM CST 

https://attendee.gotowebinar.com/register/3793754220265305347

Friday, July 19, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/1325872883931409411

Please review and distribute as appropriate.

House Bill 1631, which prohibits the use of photographic traffic signal enforcement systems in Texas, was approved by the 86th Texas Legislature. The bill was effective as of June 2, 2019, when it was signed into law by the governor.

As a result, scofflaw remarks that have been identified as “red light camera” related have been removed from motor vehicle records.

Please be aware that you may continue to see a red light camera remark since registration renewal notices are printed approximately three months in advance. However, this is a reminder not to deny registration or renewal based solely on a red light camera remark.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

As a Texas.gov Payment Customer, we are informing you that Texas NIC successfully completed changes to the Payment Services environment June 23, 2019. The maintenance window occurred from 2:00 AM to 8:00 AM, and included operating system (OS) patching, and feature releases to the Common Checkout Page (CCP).

For details about the work, including release notes detailing the new features, review CHG0086288 in STS ServiceNow.

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

Thank you.

Hello,

Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior notice requesting approval of the maintenance window and you may disregard it.

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

IT Services Division
Texas Department of Motor Vehicles

Hello,

Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior notice requesting approval of the maintenance window and you may disregard it.

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

IT Services Division
Texas Department of Motor Vehicles 

Good afternoon,

The NMVTIS reports for Friday, Monday, and today will be blank due to an issue that AAMVA is experiencing. When AAMVA has resolved the issue, the reports will be updated with all of the information received.   

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

ood morning,

The NMVITS report for today will be blank due to an issue that IT experienced last night communicating with AAMVA/NMVITS. Support staff are working to resolve the issue. Monday’s NMVITS report will include both data from today and Monday.

Statewide Ticket: 218996

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

During today’s Texas Assessor-Collectors Association Conference, our toll-free number was requested.  You may contact us through the dedicated county-line at 512-465-3351 or toll-free at 877-933-2020, option 2 to be connected to a live customer service representative.

TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Consumer Relations Division

Texas Department of Motor Vehicles

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

Thank you,

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected. 

If you experience any issues after the maintenance window, please contact Texas.gov Help Desk at 1-877-452-9060 or support@texasgovhelpdesk.com.

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731

Please review and distribute as appropriate.

Three new specialty license plate guides are now available to assist you with customer plate orders.

Each guide provides illustrations of non-vendor specialty plates, including Military and Disabled Veteran plate options, along with each plate’s name as displayed in the Registration and Title System (RTS), and weblinks to the applicable order form. The guides will assist you in locating the correct plate in RTS and facilitate processing an order.

The first guide — titled “Specialty Plate Guide” – contains specialty plates issued by the state, except for military and Disabled Veteran specialty plates. The guide includes collegiate plates, qualifying plates, Go Texan plates, and specialty plates for general distribution.

The second guide — titled “Specialty Plates Military Plate Guide” – contains all military specialty plates, including those issued for military service, military recognition, and military meritorious service.

The third guide — titled “Specialty Plates Disabled Veteran Plate Guide” – contains all Disabled Veteran specialty plates and the Surviving Spouse of a Disabled Veteran specialty plate.

The guides are available on the Tax Assessor-Collectors webpage of www.TxDMV.gov, which is accessible via the Registration and Title System. For questions regarding the guides or to provide feedback, please contact your nearest TxDMV Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three 30-day Permits. Fenton Hyundai is a dealership in the Dallas-area with customers statewide.

The department authorizes, through the Registration Manual, additional permits in circumstances such as this. The Registration Manual guidance is to seek further information from a customer who requests a fourth or subsequent 30-Day Permit. These customers should be questioned to determine the need for an additional permit. Customers’ circumstances can vary, but can include situations such as the one with Fenton Hyundai where a dealership is failing to transfer title in a timely manner.

Customers that have purchased a vehicle from a dealership and subsequently request to purchase a 30-Day Permit should be encouraged to file a complaint with the department for the dealership failing to transfer the title in a timely manner. Customers may file a complaint against a Texas dealership at https://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.