Good afternoon,
Support staff continue to work with AT&T to identify the issue that is impacting multiple RTS office locations and preventing users from logging into the system. An update will be sent by the end of business today (06/12/2018) or as more information becomes available.
The statewide ticket number for this issue is: 184073
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
Update: RTS network issue (06/12/2018@ 3:00 PM)
