Monthly Archives: June 2023

Good morning, The RTS system intermittent performance issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: … Continue reading →

Please review and distribute as appropriate. Good morning, Some users have reported that the webDEALER system is experiencing intermittent performance issues. Support staff are aware and working to resolve the issues. We will provide updates as we work on the issues. We … Continue reading →

Please review and distribute as appropriate. Good morning, Some users have reported that the RTS system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues. We will provide updates as they become available. We apologize for … Continue reading →

Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable … Continue reading →

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading →

Good afternoon, The issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed Page has been resolved. The transactions are now updating in RTS and webDEALER appropriately. IT … Continue reading →

Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable (06/29/2023 @ … Continue reading →

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading →

Good afternoon, We continue to work on resolving the payment issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed page.  The transactions do continue to update to RTS and … Continue reading →

Good afternoon, Counties are approving and recording payments in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. While Support … Continue reading →

Good morning, Due to critical system issues which occurred last evening and overnight, the RTS reportgeneration process did experience some downtime, resulting in delayed reporting.In some cases, report generation processes did not run last evening. Here is the current status … Continue reading →

Good morning, Due to critical system issues which occurred last evening and overnight, the Cognos report generation process did experience some downtime.  As a result, the Cognos report generation processes did not run last evening. For today, please be mindful that … Continue reading →

Good afternoon, The RTS System is now available. All customer-facing transactions can now be completed. Reports are delayed.  Further guidance will be provided in a separate communicationabout reports. We apologize for the inconvenience and any impact on you or your … Continue reading →

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading →

Good morning, TxDMV Reports for the night of 6/22/2023 are not available, including the following: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out … Continue reading →

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading →

Good evening, The Texas Department of Motor Vehicles (TxDMV) is currently implementing criticalmaintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this maintenance, the RTS POS System is currently unavailable.  Note: A notification update will be published … Continue reading →

Good afternoon, Counties are approving and recording payment in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. Support Staff … Continue reading →