Monthly Archives: June 2023

Resolved: webDEALER Intermittent Performance Issues (06/30/2023 3:15 PM)

Good afternoon, The webDEALER intermittent performance issues have been resolved. We apologize for the inconvenience and any impact on you or your customers.Please remember that if you used an Internet Down tag, you must enter the information for thattag into webDEALER as soon … Continue reading

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Resolved: RTS Performance Issues (06/30/2023 3:15 PM)

Good morning, The RTS system intermittent performance issues have been resolved. We apologize for the inconvenience and any impact on you or your customers. Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Performance Issues (06/30/2023 3:15 PM)

TxDMV Holiday Hours – Independence Day 2023

The Texas Department of Motor Vehicles (TxDMV) will be closed on Tuesday, July 4, 2023, for Independence Day. Have a safe and happy holiday! Vehicle title and registration services:┬áMost vehicle title and registration services are provided by your county tax … Continue reading

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Initial Notification: webDEALER Intermittent Performance Issues

Please review and distribute as appropriate. Good morning, Some users have reported that the webDEALER system is experiencing intermittent performance issues. Support staff are aware and working to resolve the issues. We will provide updates as we work on the issues. We … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: webDEALER Intermittent Performance Issues

Initial Notification: RTS Intermittent Performance Issues

Please review and distribute as appropriate. Good morning, Some users have reported that the RTS system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues. We will provide updates as they become available. We apologize for … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Intermittent Performance Issues

Initial Notification: webDEALER Intermittent Performance Issues (06/30/2023 10:37 AM)

Good morning, Some users have reported that the webDEALER system is experiencing intermittent performance issues.  Support staff are aware and working to resolve the issues.   We will provide updates as we work on the issues. We apologize for the inconvenience … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Intermittent Performance Issues (06/30/2023 10:37 AM)

Resolved: Cognos Reports Unavailable (06/30/2023 @ 9:45 AM)

Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division     Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports Unavailable (06/30/2023 @ 9:45 AM)

Initial Notification: Cognos Reports unavailable (06/30/2023 @ 7:45 AM)

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports unavailable (06/30/2023 @ 7:45 AM)

RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)

Good afternoon, The issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed Page has been resolved. The transactions are now updating in RTS and webDEALER appropriately. IT … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/29/2023 @ 5:40 PM)

Resolved: Cognos Reports Unavailable (06/29/2023 @ 11:30 AM)

Good morning, Cognos Reports are now available. We apologize for the inconvenience and any impact on you or your customers.   Thank you, Texas Department of Motor Vehicles IT Services Division Source: Tax Assessor-Collectors Resolved: Cognos Reports Unavailable (06/29/2023 @ … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports Unavailable (06/29/2023 @ 11:30 AM)

Initial Notification: Cognos Reports unavailable (06/29/2023 @ 10:10 AM)

Good morning, Cognos Reporting is delayed for the following reports: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out of County Sales Tax Report8  … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports unavailable (06/29/2023 @ 10:10 AM)

UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/27/2023 @ 4:25 PM)

Good afternoon, We continue to work on resolving the payment issue with Counties approving and recording payments in webDEALER and the payments associated to those transactions not reflecting on the Payments Completed page.  The transactions do continue to update to RTS and … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/27/2023 @ 4:25 PM)

UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/23/2023 @ 1:40 PM)

Good afternoon, Counties are approving and recording payments in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. While Support … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on UPDATE Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/23/2023 @ 1:40 PM)

Initial Notification: RTS Batch / Countywide Report Status (06/23/2023 @ 12:50 PM)

Good morning, Due to critical system issues which occurred last evening and overnight, the RTS reportgeneration process did experience some downtime, resulting in delayed reporting.In some cases, report generation processes did not run last evening. Here is the current status … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Batch / Countywide Report Status (06/23/2023 @ 12:50 PM)

Initial Notification: Cognos Reports unavailable (06/23/2023 @ 12:15 PM)

Good morning, Due to critical system issues which occurred last evening and overnight, the Cognos report generation process did experience some downtime.  As a result, the Cognos report generation processes did not run last evening. For today, please be mindful that … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports unavailable (06/23/2023 @ 12:15 PM)

RESOLVED: RTS now available (06/23/2023 @ 12:15 PM)

Good afternoon, The RTS System is now available. All customer-facing transactions can now be completed. Reports are delayed.  Further guidance will be provided in a separate communicationabout reports. We apologize for the inconvenience and any impact on you or your … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: RTS now available (06/23/2023 @ 12:15 PM)

RESOLVED: webDealer now available (06/23/2023 @ 11:30 AM)

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading

Posted in Dealers and Manufacturers | Comments Off on RESOLVED: webDealer now available (06/23/2023 @ 11:30 AM)

RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: RTS now available (06/23/2023 @ 11:15 AM)

Initial Notification: RTS Reports unavailable (06/23/2023 @ 07:30 AM)

Good morning, TxDMV Reports for the night of 6/22/2023 are not available, including the following: Finance1  Fee Type Funds Report2  Funds Remittance Report3  Week/Month TO Date Fees Report4  Monthly Funds Report5  E-Pay Deposit/Refund Notification Report6  VTR Funds Adjustment Report7  Out … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Reports unavailable (06/23/2023 @ 07:30 AM)

Initial Notification: webDealer Unavailable (06/23/2023 @ 07:00 AM)

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result our vendor had no … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Unavailable (06/23/2023 @ 07:00 AM)

Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)

Good morning, Last night, the Department of Information Resources (DIR) Data Center Services (DCS) vendor notified TxDMV of a significant technical event which resulted in severe impact to the databases supporting our critical applications. As a result, our vendor had no … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (06/23/2023 @ 07:00 AM)

Initial Notification: webDealer Unavailable (06/22/2023 @ 08:05 PM)

Good evening, The Texas Department of Motor Vehicles (TxDMV) is currently implementing criticalmaintenance for webDealer.  Due to the nature of this maintenance, the webDealer system is currently unavailable.  As a reminder, if you are unable to print buyer’s tags, you should … Continue reading

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Unavailable (06/22/2023 @ 08:05 PM)

Initial Notification: RTS POS Unavailable (06/22/2023 @ 08:03 PM)

Good evening, The Texas Department of Motor Vehicles (TxDMV) is currently implementing criticalmaintenance for the RTS Point-of-Sale (POS) System.  Due to the nature of this maintenance, the RTS POS System is currently unavailable.  Note: A notification update will be published … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS POS Unavailable (06/22/2023 @ 08:03 PM)

Initial Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/22/2023 @ 5:25 PM)

Good afternoon, Counties are approving and recording payment in webDEALER but these paymentsand the associated transactions are not reflecting on the Payments Completed pageas expected. The transactions do continue to update to RTS and reflect as Approvedin webDEALER. Support Staff … Continue reading

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Recorded Payments not Reflecting on the Payments Completed Page in webDEALER (06/22/2023 @ 5:25 PM)

webDEALER Web Service Related Issue

Please review and distribute as appropriate. The department has been made aware of an issue with a vendor using webDEALER’s web service that resulted in transactions incorrectly being marked as exempt. Due to this, a dealer using this vendor and … Continue reading

Posted in Contractors and Vendors | Comments Off on webDEALER Web Service Related Issue