Initial Notification: County TxIRP Voucher Issues (02/23/2023 @ 1:20 PM)

Posted on February 23, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is currently experiencing technical 
issues with County TxIRP Voucher payments.  The issue was first identified on the
February 17th vouchers. Support Staff are currently troubleshooting the issue.

We apologize for any inconvenience and any impact on you and your customers. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
Initial Notification: County TxIRP Voucher Issues (02/23/2023 @ 1:20 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: County TxIRP Voucher Issues (02/23/2023 @ 1:20 PM)

MCCS Update

Posted on February 22, 2023 by TxDMV

 

Our Motor Carrier Credentialing System (MCCS) issues have been resolved. Thank you for your patience!

 

 

Source: Motor Carriers
MCCS Update

Posted in Motor Carriers | Comments Off on MCCS Update

Resolved: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 08:20 PM)

Posted on February 22, 2023 by TxDMV

Good evening,

The Texas Department of Motor Vehicles (TxDMV) issue where registration
fees are being charged when doing a Correct Title Rejection with an ownership
evidence code of “Out of State” in Registration and Title System (RTS) 
Point-of-Sale (POS) has been resolved.

We apologize for the inconvenience and any impact on you and your customers. 


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Resolved: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 08:20 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 08:20 PM)

Initial Notification: Issue: Texas Title fees for previous RTS RPOs (02/21/2023 @ 05:05 PM)

Posted on February 21, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of registration fee
issues where counties are attempting to process a Texas Title with an ownership
evidence code of “Out of State”, where the Texas record for the title was
previously filed in the Registration and Title System (RTS) as a Registration
Purposes Only (RPO).  This issue applies to the Out of State ownership evidence 
code only.  Support Staff are currently troubleshooting the issue.

Workaround / Suggested Action

TxDMV is requesting that counties pause on processing Texas Titles where owner
evidence is out-of-state and the Texas record was previously an RTS RPO until
further notice.  In the event that this specific transaction type has been processed,
counties should void the transaction and wait to reprocess the transaction once a fix
has been implemented.

We apologize for the inconvenience and any impact on you and your customers. 

TxDMV will continue to provide updates as troubleshooting continues for this issue.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: Issue: Texas Title fees for previous RTS RPOs (02/21/2023 @ 05:05 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Issue: Texas Title fees for previous RTS RPOs (02/21/2023 @ 05:05 PM)

Motor Carrier Credentialing System (MCCS) Technical Issues

Posted on February 21, 2023 by TxDMV

The TxDMV’s Motor Carrier Credentialing System (MCCS) is experiencing technical difficulties. We are working to resolve these issues as quickly as possible.  

You may contact the Credentialing staff at 1-800-299-1700, options 3-4-3, for more information.

TxDMV regrets any inconvenience. 

We will send out a notification when the issues are resolved. 

 

Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) Technical Issues

Posted in Motor Carriers | Comments Off on Motor Carrier Credentialing System (MCCS) Technical Issues

Initial Notification: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 10:00 AM)

Posted on February 21, 2023 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where
registration fees are being charged when doing a Correct Title Rejection with an
ownership evidence code of “Out of State” in Registration and Title System (RTS) 
Point-of-Sale (POS).  This issue applies to the Out of State ownership evidence
code only.  Support Staff are currently troubleshooting the issue.

Workaround / Suggested Action

Please hold off on doing any Correct Title Rejections with Out Of State ownership
evidence until a fix is implemented.  If any Correct Title Rejection transactions were
processed yesterday or today, please void the transaction, and wait to process the
transaction again once a fix has been implemented.

We apologize for the inconvenience and any impact on you and your customers. 

An update will be published once the issue is resolved.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 10:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Charge Fee for Correct Title Rejection in RTS POS (02/21/2023 @ 10:00 AM)

Resolved: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 08:36 PM)

Posted on February 21, 2023 by TxDMV

Good evening,

The issue where the owner information was not populating in the Registration and
Title System (RTS) Point-of-Sale (POS) receipt for new titles has now been resolved.

We apologize for the inconvenience and any impact on you and your customers. 

We appreciated your patience today as we worked to resolve the issue. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 08:36 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 08:36 PM)

Update Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 5:00 PM)

Posted on February 20, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where the 
owner information is not populating in the Registration and Title System (RTS)
Point-of-Sale (POS) receipt for new titles.  Support Staff are currently troubleshooting
the issue.  There is no current workaround for the issue at this time.

We apologize for the inconvenience and any impact on you and your customers. 

We appreciate your patience as we work to resolve the issue. 


Update @ 5:00 PM

TxDMV will be deploying a system update to address this issue, beginning at
8:00 PM this evening, Monday, February 20, 2023, lasting up to 8:30 PM.  During
this maintenance window, you may experience intermittent connectivity to the
webDealer system.  If you experience connectivity issues, please wait a few
minutes, then try to log in to webDealer again.

An update will be published once the issue is resolved.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Update Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 5:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Update Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 5:00 PM)

Initial Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 12:15 PM)

Posted on February 20, 2023 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) is aware of an issue where the 
owner information is not populating in the Registration and Title System (RTS)
Point-of-Sale (POS) receipt for new titles.  Support Staff are currently troubleshooting
the issue.  There is no current workaround for the issue at this time.

We apologize for the inconvenience and any impact on you and your customers. 

We appreciate your patience as we work to resolve the issue. 

An update will be published once the issue is resolved.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Initial Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 12:15 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS POS and webDealer Owner Info Issue (02/20/2023 @ 12:15 PM)

Completed: eLicensing Release 23.2 (02/19/2023 @ 06:30 AM)

Posted on February 19, 2023 by TxDMV

Good morning,

The deployment of the eLicensing system updates was completed as of 05:23 AM
this morning, Sunday, 02/19/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: eLicensing Release 23.2 (02/19/2023 @ 06:30 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: eLicensing Release 23.2 (02/19/2023 @ 06:30 AM)

Completed: webDEALER Release 23.2 (02/19/2023 @ 06:30 AM)

Posted on February 19, 2023 by TxDMV

Good morning,

The deployment of the webDEALER system updates was completed as of 05:23 AM this morning, Sunday, 02/19/2023.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation
of unused Internet Down tags available when you need them. Also remember that unused Internet
Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Release 23.2 (02/19/2023 @ 06:30 AM)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER Release 23.2 (02/19/2023 @ 06:30 AM)

Completed: RTS Release 23.2 (02/19/2023 @ 06:30 AM)

Posted on February 19, 2023 by TxDMV

Good morning,

The deployment of the Registration and Titling System (RTS) system updates was completed
as of 05:23 AM this morning, Sunday, 02/19/2023.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS Release 23.2 (02/19/2023 @ 06:30 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: RTS Release 23.2 (02/19/2023 @ 06:30 AM)

Final Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)

Posted on February 17, 2023 by TxDMV

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV) will 
update the eLicensing System starting at 6:00 PM Saturday (02/18/2023), lasting up to 10:00 AM
Sunday (02/19/2023).  During the deployment window, you may experience intermittent
connectivity when accessing the eLicensing system. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Final Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)

Final Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)

Posted on February 17, 2023 by TxDMV

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (02/18/2023), lasting 
up to 10:00 AM Sunday (02/19/2023).  During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Final Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Final Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)

Final Reminder: RTS Release 23.2 (02/18/2023 @ 6:00 PM)

Posted on February 17, 2023 by TxDMV

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 6:00 PM Saturday (02/18/2023), lasting up to 10:00 AM Sunday (02/19/2023):

  • RTS POS
  • webDealer
  • eLicensing

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Final Reminder: RTS Release 23.2 (02/18/2023 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Final Reminder: RTS Release 23.2 (02/18/2023 @ 6:00 PM)

Motor Carrier Credentialing System (MCCS) Credit Card Processing

Posted on February 17, 2023 by TxDMV

Important Notice

When processing credit cards in TxDMV’s Motor Carrier Credentialing System (MCCS), you must use the billing zip code of the credit card.

If you are using a corporate credit card, contact the corporate office to obtain the billing zip code.

You may contact the Credentialing staff at 1-800-299-1700, options 3-4-3, for more information. 

 

Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) Credit Card Processing

Posted in Motor Carriers | Comments Off on Motor Carrier Credentialing System (MCCS) Credit Card Processing

Informational: Tx.Gov Payment Processing Issues (02/16/23 @ 3:18 PM)

Posted on February 16, 2023 by TxDMV

Source: Tax Assessor-Collectors
Informational: Tx.Gov Payment Processing Issues (02/16/23 @ 3:18 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: Tx.Gov Payment Processing Issues (02/16/23 @ 3:18 PM)

TxDMV Holiday Hours – Presidents Day 2023

Posted on February 16, 2023 by TxDMV

Texas DMV

The Texas Department of Motor Vehicles will be closed in observance of Presidents Day on Monday, February 20, 2023.

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov. 

American Flag

Source: Motor Carriers
TxDMV Holiday Hours – Presidents Day 2023

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Presidents Day 2023

Initial Notification: webDealer Security Alert: Password Resets scheduled for 2:00PM today (02/16/2023 @ 12:25 PM)

Posted on February 16, 2023 by TxDMV

Good afternoon,

The Department of Motor Vehicles recently received two separate reports of email-Fraud
posing as TxDMV. Both of the emails appear to be sent from chief@studiomodasv.com using
‘TxDMV eLICENSING’ as the email account name.

The email contained the following language:

“Welcome to the Texas Department of Motor Vehicles (TxDMV.) webDEALER | eTag System

The webDEALER|eTAG system is designed to make processing dealer tags fast and easy for
dealerships, please note that you are required to provide additional information in order
to continue to make use of the webDEALER | eTAG system and also to prevent your
account from fraud.

 To access your account, please click on the link below to Update your profile”.

 
As a security measure we will be forcing a password reset on all webDealer accounts at
2:00 PM today, Thursday, February 16, 2023.  After 2:00 PM today, you will be prompted to
change your password following your login to webDealer, or you can choose the
forgot password link to reset your webDealer password.

A reset password reminder screen is displayed on the webDealer login page as shown:

webDealer Phishing

You do not need to take any action changing your password until after 2:00 PM today. 

webDealer will prompt you to change your password after you log in.  This is a one-time request only.

The reset password reminder screen will remain displayed on the login page through the weekend.

Remember the following tips to protect yourself:

•  Be wary of any emails that you weren’t expecting.  In cases where you can verify
    with the sender, do so by phone.

•  Think before you click. Scammers depend on impulsive clickers.

•  Be very cautious of those urgent deadlines – i.e. messages from the IRS, COVID-19,
    or your bank or credit card.

•  Never enter your sensitive information in an untrusted site or pop-up window.

•  Hover over the link with your mouse to see if the link points to a legitimate address.

•  Do not reply to any suspicious emails!


To report a suspicious TxDMV email or to verify if an TxDMV email is legitimate, please send
the email to Report-eFraud@txdmv.gov.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDealer Security Alert: Password Resets scheduled for 2:00PM today (02/16/2023 @ 12:25 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDealer Security Alert: Password Resets scheduled for 2:00PM today (02/16/2023 @ 12:25 PM)

Motor Carrier Credentialing System (MCCS) Credit Card Issues

Posted on February 16, 2023 by TxDMV

The TxDMV’s Motor Carrier Credentialing System (MCCS) is experiencing issues in processing some credit card transactions. Please do not make multiple attempts to process your payment. We will notify you once the issue is resolved. 

You may contact the Credentialing staff at 1-800-299-1700, options 3-4-3, for more information.

TxDMV regrets any inconvenience. 

We will send out a notification when the MCCS payment portal issue is resolved. 

 

Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) Credit Card Issues

Posted in Motor Carriers | Comments Off on Motor Carrier Credentialing System (MCCS) Credit Card Issues

webDealer 23.2 Addendum (02/16/2023 @ 8:35 AM)

Posted on February 16, 2023 by TxDMV

Good morning,

Over the weekend of February 18, 2023, the Texas Department of Motor Vehicles
(TxDMV) will update the webDealer System with Release 23.2 which contains the
content summarized below. 


Enhancements:

webDealer:

•  Removed Rejected Title Applications Once Corrected In RTS

•  Added Ability for Motor Vehicle Dealers to Process Title Transactions for
    Off-Highway Vehicles

•  Added Weight Fields to Buyer Tag Process

 

Please note: For your convenience, the webDealer 23.2 Addendum is attached.
For detailed information about the items listed above, please refer to the Addendum.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
webDealer 23.2 Addendum (02/16/2023 @ 8:35 AM)

Posted in Dealers and Manufacturers | Comments Off on webDealer 23.2 Addendum (02/16/2023 @ 8:35 AM)

County RTS Release Notes 23.2 (02/15/2023 @ 3:15 PM)

Posted on February 15, 2023 by TxDMV

Good afternoon,

Over the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) with Release 23.2 which contains the
content summarized below. 


Enhancements: 

RTS:

•  Added Functionality to Invalidate Texas Registration When Out-of-State Ownership
    Evidence is Submitted

•  Added Mandatory Applicant Information to the Specialty Plate Application

•  Added Previous Title Information to the RTS Title Application Receipt

•  Added Functionality That Allows RTS Core Users to Add a Judge Remark to a
    Vehicle Record

•  Updated the IVTRS Application to Include Renewal Notice Delivery Options

•  Added Vehicle Registration Renewal Notice Delivery Options to the TxDMV Website

•  Added the Selected Vehicle Registration Renewal Notice Options to Display in
    the RTS POS Client

•  New Black-Silver State of the Arts Specialty License Plate

•  New Tarleton State University Vendor Specialty License Plate

•  New Stop Human Trafficking Charity State Specialty License Plate

•  New U.S. Paratrooper Master & Senior Military Specialty License Plates


Please note: For your convenience, RTS Release Notes 23.2 are attached. For detailed information
about the items listed above, additional enhancements and issue resolutions after the release has
been deployed, please refer to the TAC Hub (www.txdmv.gov/tax-assessor-collectors).


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

 

Source: Tax Assessor-Collectors
County RTS Release Notes 23.2 (02/15/2023 @ 3:15 PM)

Posted in Tax Assessor-Collectors | Comments Off on County RTS Release Notes 23.2 (02/15/2023 @ 3:15 PM)

Reminder: RTS Release 23.2 (02/18/2023 @ 6:00 PM)

Posted on February 15, 2023 by TxDMV

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the Registration and Titling System (RTS) and associated applications.  During
the deployment window, you may experience intermittent connectivity when accessing
the following RTS applications:

Starting at 6:00 PM Saturday (02/18/2023), lasting up to 10:00 AM Sunday (02/19/2023):

  • RTS POS
  • webDealer
  • eLicensing

Note: A notification update will be published after the RTS deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Reminder: RTS Release 23.2 (02/18/2023 @ 6:00 PM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: RTS Release 23.2 (02/18/2023 @ 6:00 PM)

Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)

Posted on February 15, 2023 by TxDMV

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV)
will update the webDealer System starting at 6:00 PM Saturday (02/18/2023), lasting 
up to 10:00 AM Sunday (02/19/2023).  During the deployment window, you may
experience intermittent connectivity when accessing the webDealer system. 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet
Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that
after using an Internet Down tag, you must enter the information for that tag into webDealer
as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Internet Down tags are valid for one
year from the date they are printed.

Note: A notification update will be published once the webDealer deployment is 
completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: webDealer Release 23.2 (02/18/2023 @ 6:00 PM)

Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)

Posted on February 15, 2023 by TxDMV

Good afternoon,

On the weekend of February 18, 2023, the Texas Department of Motor Vehicles (TxDMV) will 
update the eLicensing System starting at 6:00 PM Saturday (02/18/2023), lasting up to 10:00 AM
Sunday (02/19/2023).  During the deployment window, you may experience intermittent
connectivity when accessing the eLicensing system. 

Note: A notification update will be published after the eLicensing deployment is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)

Posted in Dealers and Manufacturers | Comments Off on Reminder: eLicensing Release 23.2 (02/18/2023 @ 6:00 PM)