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Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended for Hurricane Beryl Response
|
Source: Motor Carriers
Oversize/Overweight Permit Requirements Suspended for Hurricane Beryl Response
|
Source: Motor Carriers
Temporary Suspension of Motor Carrier IRP Requirements for Disaster Relief
|
Source: Motor Carriers
TxDMV Holiday Hours – Independence Day 2024
|
Source: Dealers and Manufacturers
Webinar Invite for webDEALER 102 Dealer Training
Good afternoon,
The TexasSure planned system maintenance was completed as of 1:26 PM, this afternoon,
Sunday, June 23, 2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: TexasSure Planned Maintenance (06/23/2024 @ 1:30 PM)
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Source: Insurance Industry
TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting – June 25, 2024
|
Source: Dealers and Manufacturers
TxDMV Board Meeting – June 27, 2024
|
Source: Dealers and Manufacturers
TxDMV Legislative and Public Affairs Committee Meeting – June 26, 2024
|
Source: Dealers and Manufacturers
Next webDEALER Dealer Training Series Kicks Off in July
Good morning,
We have received notification from TexasSure for planned system maintenance scheduled
over this weekend. The maintenance is scheduled for Sunday, June 23, 2024, starting at
8:00 AM, lasting up to 4:00 PM on Sunday afternoon.
TexasSure is used for insurance verification in renewal events. TexasSure will not be available
during the maintenance window.
Users will be required to enter/verify insurance information manually since TexasSure will be
unavailable for automatic insurance verification.
We will provide an update once the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: TexasSure Planned Maintenance (6/21/2024 @ 8:24 AM)
Safelist New Payment Services E-mail Addresses
To Ensure Delivery of Automated Reports
Texas.gov Payment Services is advising county users who administer the IVTRS and TXT program
to prepare for upcoming changes to sender e-mail addresses for automated reports from the
Transaction Processing Engine (TPE) Admin, the payment services reporting application.
At the county level, online VTR credit card activity is frequently reconciled with automated reports
delivered by e-mail to tax office staff directly from TPE Admin (Payment Engine NIC). County users
who rely on receiving automated reports, such as Batch Summary, Batch Detail, Net Revenue
Detail, Return Detail, and Refund Detail, are most likely to need to take action.
To ensure that any scheduled automated reports continue to be delivered without issue, Texas.gov
Payment Services encourages county users who receive automated reports from TPE Admin to
safelist the new sender e-mail addresses. Please reference the “Outlook-Safelist-How-To” attachment
on this bulletin which will provide step-by-step instructions on how to “safelist” an email.
The updated sender email addresses are a consequence of the acquisition of Texas NIC, the current
Texas.gov Payment Services provider, by Tyler Technologies, Inc. Payment Services e-mail, including
automated reports for online VTR credit card transactions, will no longer be sent from egov.com
and nicusa.com.
The new sender e-mail addresses will go into effect after close of business on June 17th.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder Notification: Texas.Gov Payment Services: reports email update (06/17/2024 @ 10:35 AM)
Safelist New Payment Services E-mail Addresses
To Ensure Delivery of Automated Reports
Texas.gov Payment Services is advising county users who administer the IVTRS and TXT program
to prepare for upcoming changes to sender e-mail addresses for automated reports from the
Transaction Processing Engine (TPE) Admin, the payment services reporting application.
At the county level, online VTR credit card activity is frequently reconciled with automated reports
delivered by e-mail to tax office staff directly from TPE Admin (Payment Engine NIC). County users
who rely on receiving automated reports, such as Batch Summary, Batch Detail, Net Revenue
Detail, Return Detail, and Refund Detail, are most likely to need to take action.
To ensure that any scheduled automated reports continue to be delivered without issue, Texas.gov
Payment Services encourages county users who receive automated reports from TPE Admin to
safelist the new sender e-mail addresses. Please reference the “Outlook-Safelist-How-To” attachment
on this bulletin which will provide step-by-step instructions on how to “safelist” an email.
The updated sender email addresses are a consequence of the acquisition of Texas NIC, the current
Texas.gov Payment Services provider, by Tyler Technologies, Inc. Payment Services e-mail, including
automated reports for online VTR credit card transactions, will no longer be sent from egov.com
and nicusa.com.
The new sender e-mail addresses will go into effect after close of business on June 17th.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Texas.Gov Payment Services: reports email update (06/14/2024 @ 3:35 PM)
Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Report Issue (06/12/2024 @ 10:29 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) IT Support Staff are aware of an issue with
Cognos Reporting which is causing reports to be delayed.
An update will be provided when Cognos Reports are available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Report Issue (06/12/2024 @ 9:30 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) is aware of an issue that prevented some dealers
from being able to create vehicle specific tags in the eTAG system following a recent eTAG update.
Support Staff have since disabled the update and are working to implement a permanent solution.
All dealers should be able to create vehicle specific tags at this time.
We apologize for the inconvenience and any impact on you or your customers.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Dealers and Manufacturers
Initial Notification: Vehicle Specific Tags Issue (06/07/2024 @ 5:35PM)
Good morning,
The Cognos intermittent performance issues have been resolved. Users can now run the
Week/Month-To-Date Fees Report.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos – Week/Month-To-Date Fees Report (06/04/2024 @ 8:45 AM)
Good morning,
Cognos is experiencing intermittent performance issues. Support Staff are aware and
ask that you do not run the Week/Month-To-Date Fees Report until the performance
issues have been resolved.
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos – Week/Month-To-Date Fees Report (06/03/2024 @ 11:15 AM)
Good afternoon,
The TexasSure planned system maintenance was completed as of 3:22 PM, this afternoon,
Sunday, June 02, 2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: TexasSure Planned Maintenance (06/02/2024 @ 3:22 PM)
Good afternoon,
We have received notification from TexasSure for planned system maintenance scheduled
over this weekend. The maintenance is scheduled for Sunday, June 2, 2024, starting at
8:00 AM, lasting up to 4:00 PM on Sunday afternoon.
TexasSure is used for insurance verification in renewal events. TexasSure will not be available
during the maintenance window.
Users will be required to enter/verify insurance information manually since TexasSure will be
unavailable for automatic insurance verification.
We will provide an update once the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: TexasSure Planned Maintenance (5/31/2024 @ 3:15 PM)
Good afternoon,
The Registration and Titling System (RTS) is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Unavailable (05/30/2024 @ 4:26 PM)
Good afternoon,
The power outage at the TxDMV headquarters’ office has been resolved.
Support staff have implemented a series of “unlocks” to address the RTS user log in issues.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to re-establish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: Power Outage and RTS Transactions (05/30/2024 @ 4:26 PM)
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Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (05/30/2024 @ 3:25 PM)
Good afternoon,
TxDMV is aware that RTS and the Call Center are unavailable. Support staff are working
to resolve the issue. We will provide an update once the issue is resolved.
Update: 5/30/24 @ 12:00PM
This morning’s network outage was caused by external factors which adversely impacted
TxDMV. A construction crew inadvertently caused a power outage which resulted in a
statewide impact to network connectivity and TxDMV systems. Support Staff continue to
work with external partners so we can resolve the network issues as soon as possible.
We appreciate your patience and understanding.
We will provide an update once more information becomes available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Update: RTS Unavailable (5/30/2024 @ 12:00 PM)
|
Source: Tax Assessor-Collectors
Update: CRD Call Center unavailable (05/30/2024 @ 12:00 PM)
|
Source: Tax Assessor-Collectors
Initial Notification: CRD Call Center unavailable (05/30/2024 @ 9:35 AM)