Good morning,
The deployment of the RTS System updates were completed as of 5:35 AM this morning, 08/02/2020.
Thank you,
TxDMV IT
Department of Motor Vehicles
Source: Tax Assessor-Collectors
Complete: RTS Release 9.7.2 (8/2/2020 @ 5:35 AM)
Good morning,
The deployment of the RTS System updates were completed as of 5:35 AM this morning, 08/02/2020.
Thank you,
TxDMV IT
Department of Motor Vehicles
Source: Tax Assessor-Collectors
Complete: RTS Release 9.7.2 (8/2/2020 @ 5:35 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System from 6:00 PM to 8:00 PM Saturday (8/1/2020). During the deployment of the new release you may experience intermittent connectivity issues when trying to access the system.
Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: eLicensing Release 9.7.2 (8/1/2020 @ 6 PM)
Good afternoon,
Over the weekend of July 31, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the Registration Titling System (RTS). During the deployment of the new release you may experience intermittent connectivity issues to the following applications:
Starting at 6:00 PM to 8:00 PM Saturday (8/1/2020):
Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Release 9.7.2 (8/1/2020 @ 6 PM)
Good afternoon,
Over the weekend of July 31, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the eLicensing System. During the deployment of the new release you may experience intermittent connectivity issues when trying to access the system.
Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: eLicensing Release 9.7.2 (8/1/2020 @ 6 PM)
Good afternoon,
Over the weekend of July 31, 2020, the Texas Department of Motor Vehicles (TxDMV) will update the Registration Titling System (RTS). During the deployment of the new release you may experience intermittent connectivity issues to the following applications:
Starting at 6:00 PM to 8:00 PM Saturday (8/1/2020):
Note: A reply to all will be sent when the maintenance is complete. Please contact the TxDMV Customer Service department if you experience system issues after the maintenance has been completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Release 9.7.2 (8/1/2020 @ 6 PM)
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Federal Disaster Relief Permits Available Motor carriers transporting a divisible load that is overweight only to and within the areas affected by Hurricane Hanna may self-issue a Federal Disaster Relief Permit through the Texas Permitting and Routing Optimization System (TxPROS). https://txpros.txdmv.gov/. A copy of the President’s declaration must be carried with the permit. The declaration can be found here: https://www.whitehouse.gov/briefings-statements/president-donald-j-trump-approves-texas-emergency-declaration/ The Federal Disaster Relief Permit allows for travel on all state and federal roads, including the interstate highway system. The permit may not be used for overwidth, overlength, or overheight loads. Vehicles moving with this permit may only deliver relief supplies (the entire load must consist of relief supplies), or assist in expediting debris removal from roadways, staging areas, or temporary structure locations. See permit for a complete list of movement conditions and restrictions. http://www.txdmv.gov/oversize-weight-permits/emergency-relief-permit If you have a TxPROS account but do not remember the username, please contact us. If you do not remember your password and the email address on the account, please contact us for assistance at 1-800-299-1700, options 2-5-4, during Permits Office call center hours of 7 – 4:30 p.m. DO NOT CREATE A NEW ACCOUNT.
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Source: Motor Carriers
Movement of Oversize/Overweight Loads for Hurricane Hanna Disaster
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Source: Tax Assessor-Collectors
RTS 9.7.1 Entry of Email Address for Special Plates
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Source: Tax Assessor-Collectors
New Vendor License Plate, Zeta Phi Beta
Good morning,
The RTS system is currently experiencing technical difficulties. Support staff are working to identify and resolve the issue. An update will be sent as more information becomes available.
The statewide ticket for this issue is: 245296
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020, option one (1). The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification (07/20/2020 @ 10:00 AM CDT) – RTS Slowness
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Source: Dealers and Manufacturers
Resolved: eLICENSING System Slowness
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Source: Dealers and Manufacturers
Initial Notification: eLICENSING System slowness
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Source: Motorist Services
July 2020 Motor Vehicle Title Manual Update
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Source: Motorist Services
July 2020 Registration Manual Update
Good morning,
The webDEALER login issue has been resolved. If you require additional assistance, please call our Customer Service Department to open a Remedy ticket.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: Network Issue (7/15/2020 @ 10:35AM)
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Source: Tax Assessor-Collectors
Annual County Fee Changes for FY 2021
Good morning,
An issue has been reported where some users are unable to log into webDEALER. Support staff are working to resolve the issue. An update will be sent by 12:00 PM or as more information becomes available.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department Of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Network Issue (7/15/20200 @ 9:35 AM)
Good afternoon,
The Cognos Week/Month-to-Date and the Inventory Transaction Reports were available for viewing as of 3:00 PM this afternoon, 7/14/2020.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports Available (7/14/2020 @ 3:00PM)
Good afternoon,
The webDEALER and RTS login issue has been resolved. If you are having a login problem, please clear your browser cache by following the steps below:
To clear the cache in Internet Chrome, follow these steps:
To clear the cache in Internet Explorer 11, follow these steps:
If you require additional assistance, please call our Customer Service Department to open a Remedy ticket.
Please remember that if you used an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Resolved: Network Issue (7/14/2020 @ 3:15 PM)
Good afternoon,
Support staff continue working to resolve the network issue where some users are unable to log into webDEALER and MVInet systems.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department Of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Update: Network Issue (7/14/20200 @ 1:20PM)
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Source: Motorist Services
July 2020 Salvage/Nonrepairable Motor Vehicle Manual Update
Good morning,
Due to the RTS nightly batch issues on 7/13/2020 and 7/14/2020 the Week/Month-to-Date and the Inventory Transaction Report will be delayed and should be viewable by 1:00 PM.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (7/14/20200 @ 11:52 AM)
Good morning,
An issue has been reported where some users are unable to log into the following systems:
Support staff are working to resolve the issue. An update will be sent by 1:00 PM or as more information becomes available.
Thank you,
Texas Department Of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Network Issue (7/14/20200 @ 10:50 AM)
Good morning,
An issue has been reported where some users are unable to log into the following systems:
Support staff are working to resolve the issue. An update will be sent by 1:00 PM or as more information becomes available.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department Of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: Network Issue (7/14/20200 @ 11:00 AM)
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Source: Tax Assessor-Collectors
Congratulations Tarrant County!
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Source: Dealers and Manufacturers
Complete: DCS SDC NetScaler Migration on 7/12/2020