Go for the gold: TxDMV recognizes seven counties for outstanding performance

Posted on July 17, 2019 by TxDMV

Go for the gold!

TxDMV recognizes seven Texas counties for outstanding performance

(AUSTIN, Texas – July 17, 2019) What do Michael Phelps, Carl Lewis and the 1980 U.S. Olympic hockey team have in common with Williamson and Bee counties? The gold!

Seven Texas counties earned Performance Quality Recognition Program awards from the Texas Department of Motor Vehicles (TxDMV). The awards recognize exemplary customer service and going above and beyond in providing vehicle title and registration services.

“Texans expect and deserve exceptional and efficient customer service,” said TxDMV Executive Director Whitney Brewster. “This well-earned achievement is something counties and their residents should be proud of.”

The program recognizes tax assessor-collectors at three levels – gold, silver and bronze – for outstanding performance and efficiency in processing title and registration transactions.

 Gold recognition: 

  • Bee County – Linda G. Bridge, Tax Assessor-Collector
  • Williamson County – Larry Gaddes, Tax Assessor-Collector

 Silver recognition: 

  • Galveston County – Cheryl E. Johnson, Tax Assessor-Collector
  • Grimes County – Mary Ann Waters, Tax Assessor-Collector

Bronze recognition: 

  • Austin County – Kim Rinn, Tax Assessor-Collector
  • Madison County – Karen M. Lane, Tax Assessor-Collector
  • Waller County – Ellen Contreras Shelburne, Tax Assessor-Collector

 This recognition focuses on a variety of items based on industry best practices, including: 

  • Remitting fees on time
  • Consistently applying statutes, rules, and policies governing motor vehicle transactions
  • Maintaining bonds required by statute or rule
  • Performing efficiently and with low error rates
  • Processing transactions in a timely fashion
  • Having a fraud, waste and abuse awareness program
  • Focusing on customer satisfaction
  • Implementing cost saving measures

The Performance Quality Recognition Program is a voluntary program available for all Texas counties to apply.

 —

The Texas Department of Motor Vehicles (TxDMV) registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Go for the gold: TxDMV recognizes seven counties for outstanding performance

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43 TAC Chapters 208, 209, and 210-Rule Review Readoption

Posted on July 3, 2019 by TxDMV

43 TAC Chapters 208, 209, and 210 – Rule Review Readoption

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register the rule review readoption of the Texas Administrative Code, Chapters 208, Employment Practices; Chapter 209, Finance; and Chapter 210, Contract Management. The Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment

 

 

Source: Dealers and Manufacturers
43 TAC Chapters 208, 209, and 210-Rule Review Readoption

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TxDMV Holiday Hours – Independence Day 2019

Posted on July 3, 2019 by TxDMV

In observance of Independence Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Thursday, July 4. Have a safe and happy holiday!

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Hours – Independence Day 2019

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Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system back online

Posted on July 2, 2019 by TxDMV

The Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are back online after today’s outage. Online customer self-service is again available.

You may contact the MCCS/eLINC call center at 1-800-299-1700, option 3 for assistance.

The TxDMV regrets the earlier inconvenience.

 

Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system back online

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Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are offline

Posted on July 2, 2019 by TxDMV

The Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are offline for technical reasons. This means that online customer self-service is temporarily unavailable.

You may contact the MCCS/eLINC call center at 1-800-299-1700, option 3 for more information.

The TxDMV regrets the inconvenience.

 

 

 

Source: Motor Carriers
Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are offline

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NMVTIS Inquiry Reports (7/2/2019 @ 12:00 PM)

Posted on July 2, 2019 by TxDMV

Good afternoon,  

Please disregard the NMVTIS Inventory Report that was sent out for June 13, 2019 as an attachment yesterday. The data provided in the spreadsheet is not accurate. An updated NMVTIS Inventory Report for June 13, 2019 is manually being run again. The updated report will be sent out as soon as it is available. 

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

 

 

Source: Tax Assessor-Collectors
NMVTIS Inquiry Reports (7/2/2019 @ 12:00 PM)

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Resolved: NMVTIS Inquiry Reports (7/1/2019 @ 2:52 PM CDT)

Posted on July 1, 2019 by TxDMV

Good afternoon,

 

All NMVTIS Inventory Report data has been received from AAMVA and the data has been loaded into the Cognos system. The NMVTIS Inventory Reports will show all days of data except June 13, 2019. The NMVTIS Inventory Report was manually ran for June 13, 2019 and attached to this communication.

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

 

Source: Tax Assessor-Collectors
Resolved: NMVTIS Inquiry Reports (7/1/2019 @ 2:52 PM CDT)

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eTITLE Training for Tax Assessor-Collectors and Staff

Posted on July 1, 2019 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) started user acceptance testing on June 17 in preparation for the upcoming eTITLE launch.  eTITLE is a new feature in webDEALER that facilitates the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than ever before.  With eTITLE, electronic titles can also be released directly to webDEALER by a lienholder participating in the Electronic Lien and Title (ELT) program.

What You Need to Know Now

  • eTITLE transactions will be completed between dealers without the need for physical title documents to be completed and change hands.
  • ELT participants can release titles electronically to webDEALER eliminating issuance of a paper title when a vehicle is traded in.
  • A new electronic title history will be available for review within webDEALER.
  • Applications submitted to your office will contain the new ownership evidence type of Texas eTitle.
  • eTITLE will introduce a new remark, the webDEALER indicator, which can act as a hard stop indicating that the owner has sold a vehicle to a participating dealership. The general distinguishing number of the dealer who has possession of the vehicle will display in the remarks section along with the date of transfer to the dealer.

eTITLE Webinars

To make the transition to eTITLE easier for tax assessor-collectors and their staff, TxDMV will provide webinars on the dates and at the times listed below:

Monday, July 15, 2019, 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/1164633901764520963

Tuesday, July 16, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/9186193550320611585

Wednesday, July 17, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/4852654286557784067

Thursday, July 18, 2019, at 2:00 PM – 3:30 PM CST 

https://attendee.gotowebinar.com/register/3793754220265305347

Friday, July 19, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/1325872883931409411

 

 

Source: Tax Assessor-Collectors
eTITLE Training for Tax Assessor-Collectors and Staff

Posted in Tax Assessor-Collectors | Comments Off on eTITLE Training for Tax Assessor-Collectors and Staff

eTITLE Training

Posted on July 1, 2019 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) started user acceptance testing on June 17 in preparation for the upcoming eTITLE launch.  eTITLE is a new feature in webDEALER that facilitates the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than ever before.  With eTITLE, electronic titles can also be released directly to webDEALER by a lienholder participating in the Electronic Lien and Title (ELT) program.

The benefits of using eTITLE include:

  • The ability for dealers to create an electronic title from a paper title, or receive an electronic title from a lienholder when a vehicle is traded in and subsequently paid off;
  • Easy electronic wholesale transfer of a vehicle that makes the electronic title immediately available to the dealer upon successful completion of the transaction, without physical paperwork changing hands;
  • Increased visibility into reassignment transactions;
  • Integration with webDEALER;
  • The ability to convert an electronic title to a paper title when necessary;
  • Eliminating the need for a Certified Copy of Texas Title or maintaining a release of lien when the financial institution releases the lien electronically to the dealer; and
  • Faster delivery of titles to inventory.

eTITLE Webinars

To make the transition to eTITLE easier for you, TxDMV will provide webinars on the dates and at the times listed below:

Monday, July 15, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/7947612392979876355

Tuesday, July 16, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/4861407498626566659

Wednesday, July 17, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/2119567447069508611

Thursday, July 18, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/4264828982069754883

Friday, July 19, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/8594503462460959233

 

 

Source: Dealers and Manufacturers
eTITLE Training

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Repeal of Photographic Traffic Signal Enforcement Systems

Posted on June 27, 2019 by TxDMV

Please review and distribute as appropriate.

House Bill 1631, which prohibits the use of photographic traffic signal enforcement systems in Texas, was approved by the 86th Texas Legislature. The bill was effective as of June 2, 2019, when it was signed into law by the governor.

As a result, scofflaw remarks that have been identified as “red light camera” related have been removed from motor vehicle records.

Please be aware that you may continue to see a red light camera remark since registration renewal notices are printed approximately three months in advance. However, this is a reminder not to deny registration or renewal based solely on a red light camera remark.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Repeal of Photographic Traffic Signal Enforcement Systems

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Successfully Completed: Texas NIC Maintenance 6/23/2019

Posted on June 25, 2019 by TxDMV

As a Texas.gov Payment Customer, we are informing you that Texas NIC successfully completed changes to the Payment Services environment June 23, 2019. The maintenance window occurred from 2:00 AM to 8:00 AM, and included operating system (OS) patching, and feature releases to the Common Checkout Page (CCP).

For details about the work, including release notes detailing the new features, review CHG0086288 in STS ServiceNow.

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

 

Thank you.

 

 

 

Source: Tax Assessor-Collectors
Successfully Completed: Texas NIC Maintenance 6/23/2019

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House Bill (HB) 1548 – Off-Highway Vehicles

Posted on June 24, 2019 by TxDMV

Please review and distribute as appropriate.

HB 1548 enacted by the 86th Legislature provides for the titling and operation of certain off-highway vehicles. The bill was effective June 14, 2019, and requires utility vehicles (UTVs) to be titled and provides limited on-road operation of certain off-highway vehicles if authorized by counties or municipalities and issued a license plate. Off-highway vehicles are defined as UTVs, recreational off-highway vehicles, and all-terrain vehicles.

HB 1548 requires the department to adopt administrative rules for the issuance of a license plate for off-highway vehicles and the associated fee. Programming of the department’s automated systems and the design of a new license plate will also be required.

The department is developing administrative rules and identifying programming changes needed to implement the bill. Until these implementation tasks are accomplished, counties will be unable to title UTVs, and license plates will not be available for issuance to off-highway vehicles.

The department will provide additional communication as rules and programming are complete. If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

JK:KJ

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
House Bill (HB) 1548 – Off-Highway Vehicles

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Reminder: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Posted on June 21, 2019 by TxDMV

Hello,

Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior notice requesting approval of the maintenance window and you may disregard it.

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

IT Services Division
Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Reminder: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

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Initial Notification: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

Posted on June 19, 2019 by TxDMV

Hello,

Sunday, June 23, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make system changes between 2:00 am to 8:00 am CST. During this time, online vehicle registration renewal will not be available. You may have received prior notice requesting approval of the maintenance window and you may disregard it.

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

IT Services Division
Texas Department of Motor Vehicles 

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Maintenance 6/23/2019 from 2:00 am to 8:00 am CST

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Resolved: webDEALER/eTAG & eLICENSING Issues

Posted on June 19, 2019 by TxDMV

TxDMV has resolved issues that impacted certain functions of our webDEALER/eTAG and eLICENSING systems. 

 

Main functions restored:

  • Resetting passwords using Forgot Username and Forgot Password links
  • Creating New Users
  • Creating New Accounts

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Texas Department of Motor Vehicles

IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER/eTAG & eLICENSING Issues

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Update: NMVTIS Inquiry Report (6/18/2019 @ 2:12 PM)

Posted on June 18, 2019 by TxDMV

Good afternoon,

 

The NMVTIS reports for Friday, Monday, and today will be blank due to an issue that AAMVA is experiencing. When AAMVA has resolved the issue, the reports will be updated with all of the information received.   

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

 

Source: Tax Assessor-Collectors
Update: NMVTIS Inquiry Report (6/18/2019 @ 2:12 PM)

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TxDMV webDEALER/eTAG & eLICENSING Issues

Posted on June 17, 2019 by TxDMV

TxDMV is experiencing issues that are impacting certain functions of our webDEALER/eTAG and eLICENSING systems.  Some customer self-service functions are temporarily unavailable.

 

Main functions impacted:

 

  • Resetting passwords using Forgot Username and Forgot Password links
  • Creating New Users
  • Creating New Accounts

 

We are working on the issue and will notify you when it is resolved. 

 

If you need to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Department of Motor Vehicles

IT Services Division

 

 

Source: Dealers and Manufacturers
TxDMV webDEALER/eTAG & eLICENSING Issues

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MCCS and eLINC are temporarily down for technical reasons

Posted on June 17, 2019 by TxDMV

The Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are offline because of a server issue. This means that online customer self-service is temporarily unavailable.

You may contact the MCCS/eLINC call center at 1-800-299-1700, option 3 for immediate assistance.

The TxDMV regrets the inconvenience.

 

Source: Motor Carriers
MCCS and eLINC are temporarily down for technical reasons

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Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

Posted on June 14, 2019 by TxDMV

ood morning,

 

The NMVITS report for today will be blank due to an issue that IT experienced last night communicating with AAMVA/NMVITS. Support staff are working to resolve the issue. Monday’s NMVITS report will include both data from today and Monday.

 

Statewide Ticket: 218996

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351 

 

Source: Tax Assessor-Collectors
Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

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Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

Posted on June 12, 2019 by TxDMV

Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

The Texas Department of Motor Vehicles has prepared informal working drafts of amendments to salvage vehicle dealer and motor vehicle dealer rules relating to the fitness of a license applicant or current license holder.

This informal posting of the drafts is intended to gather comments prior to any formal publication of proposed rules in the Texas Register.  The drafts, and the instructions on how to provide comments about them, can be read at https://www.txdmv.gov/general-counsel.   The informal comment period is open until July 10.

Submit your comments to the Office of General Counsel, at rules@txdmv.gov. 

For more information, please contact the Office of General Counsel at 512-465-5665.

 

 

 

Source: Dealers and Manufacturers
Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

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Temporary Suspension of Motor Carrier Requirements

Posted on June 11, 2019 by TxDMV

Texas Governor Greg Abbott declared a limited purpose disaster for certain counties in North Texas affected by storms on June 9, 2019. The Texas Department of Motor Vehicles has responded by temporarily suspending IRP vehicle registration, 72/144-hour temporary registration permits, size and weight restrictions, and oversize/overweight permitting requirements for vehicles and loads associated with activities necessary to facilitate the restoration of electricity in North Texas.

Motor carriers involved in these efforts should print the Governor’s declaration and the TxDMV Waiver Notice and carry both in the vehicle. Both documents are found here under “Take Note”: http://www.txdmv.gov/motor-carriers

If your load is overheight, you may use the “Bid Route” feature in the Texas Permitting and Routing Optimization System (TxPROS) at https://txpros.txdmv.gov/ to route loads safely. Enter your height only and leave all other fields blank to use this feature during this emergency. For information on other restrictions go here: http://www.txdmv.gov/motorcarriers/permit-restrictions.

For a more accurate route than the bid route tool, contact us for routing assistance at 1-800-299-1700, option 2.

Source: Motor Carriers
Temporary Suspension of Motor Carrier Requirements

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Toll-Free Number

Posted on June 11, 2019 by TxDMV

During today’s Texas Assessor-Collectors Association Conference, our toll-free number was requested.  You may contact us through the dedicated county-line at 512-465-3351 or toll-free at 877-933-2020, option 2 to be connected to a live customer service representative.

 

TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

Thank you,

Consumer Relations Division

Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Toll-Free Number

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Mover Training Seminar – Austin

Posted on June 11, 2019 by TxDMV

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on June 27th, 2019, in Austin, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

SEATING IS LIMITED.   SIGN UP NOW!!!!

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachment

 

 

 

Source: Motor Carriers
Mover Training Seminar – Austin

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Completed: Texas NIC Network Maintenance

Posted on June 10, 2019 by TxDMV

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.

 

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

 

Thank you,

 

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

 

 

Source: Tax Assessor-Collectors
Completed: Texas NIC Network Maintenance

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Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

Posted on June 7, 2019 by TxDMV

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected. 

 

If you experience any issues after the maintenance window, please contact Texas.gov Help Desk at 1-877-452-9060 or support@texasgovhelpdesk.com.

 

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

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