This is a notification that dealers may experience with eLICENSING and/or webDEALER/eTAG:
 
•Server error when attempting to login, and/or
•Password reset failed error when attempting to reset your password

Our department is aware of the issues and are working to resolve them.  If you are unable to login to eTAG to print a buyer’s tag, please use your internet down tags.  If you do not have internet down tags available, you may purchase a 30 day permit from the county tax office.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

IT Services
Texas Department of Motor Vehicles

Good morning,

The Texas Department of Motor Vehicles (TxDMV) resources system maintenance was completed as of 8:08 AM Central Time, July 20, 2019.  

If you would like to speak to a representative, please call us at 512-465-4010.  Consumer Relations Division representatives are available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-4010

Good afternoon,

On Saturday, July 20, 2019, Texas Department of Motor Vehicles (TxDMV) resources will be performing system maintenance. If during this maintenance window you experience trouble logging into one of the systems listed below please try logging in again later. The duration of the maintenance is scheduled for up to two (2) hours beginning at 6:00 AM Central Time (07/20/2019) lasting until 8:00 AM Central Time.

• webSUB
• eTag/webDEALER
• eLicensing

Note: A reply to all will be sent when the maintenance is complete.  If you would like to speak to a Customer Service representative, please call us at 512-465-4010. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-4010

The Texas Department of Motor Vehicles (TxDMV) is looking for individuals interested in serving as members on one of its five new advisory committees that may be created. Advisory committees provide recommendations to the board and executive director on rules and policy issues related to TxDMV.

The new advisory committees that TxDMV may create include:

1. Consumer Protection – may advise on investigation and enforcement topics, including vehicle titles and registration fraud; lemon law; the warranty performance program; and other consumer protection topics.
2. Customer Service – may advise on topics related to improving and enhancing department customer service, including infrastructure; new customer service initiatives; policy and process improvements; and technology.
3. Motor Carrier Regulation – may advise on topics related to regulation of the motor carrier industry. 
4. Motor Vehicle Industry – may advise on topics related to regulation of the motor vehicle industry. 
5. Vehicle Titles & Registration – may advise on topics related to vehicle titles and registration.

Anyone wishing to apply for an advisory committee may complete the Application.

If you have any questions about applying to be an advisory committee member, email appointments@txdmv.gov.

43 TAC Chapters 208, 209, and 210 – Rule Review Readoption

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register the rule review readoption of the Texas Administrative Code, Chapters 208, Employment Practices; Chapter 209, Finance; and Chapter 210, Contract Management. The Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

Thank you,

Tracey Beaver

General Counsel

Attachment

The Texas Department of Motor Vehicles (TxDMV) started user acceptance testing on June 17 in preparation for the upcoming eTITLE launch.  eTITLE is a new feature in webDEALER that facilitates the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than ever before.  With eTITLE, electronic titles can also be released directly to webDEALER by a lienholder participating in the Electronic Lien and Title (ELT) program.

The benefits of using eTITLE include:

• The ability for dealers to create an electronic title from a paper title, or receive an electronic title from a lienholder when a vehicle is traded in and subsequently paid off;
• Easy electronic wholesale transfer of a vehicle that makes the electronic title immediately available to the dealer upon successful completion of the transaction, without physical paperwork changing hands;
• Increased visibility into reassignment transactions;
• Integration with webDEALER;
• The ability to convert an electronic title to a paper title when necessary;
• Eliminating the need for a Certified Copy of Texas Title or maintaining a release of lien when the financial institution releases the lien electronically to the dealer; and
• Faster delivery of titles to inventory.

eTITLE Webinars

To make the transition to eTITLE easier for you, TxDMV will provide webinars on the dates and at the times listed below:

Monday, July 15, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/7947612392979876355

Tuesday, July 16, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/4861407498626566659

Wednesday, July 17, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/2119567447069508611

Thursday, July 18, 2019, at 10:00 AM – 11:30 AM CST

https://attendee.gotowebinar.com/register/4264828982069754883

Friday, July 19, 2019, at 2:00 PM – 3:30 PM CST

https://attendee.gotowebinar.com/register/8594503462460959233

Please review and distribute as appropriate.

HB 1548 enacted by the 86th Legislature provides for the titling and operation of certain off-highway vehicles. The bill was effective June 14, 2019, and requires utility vehicles (UTVs) to be titled and provides limited on-road operation of certain off-highway vehicles if authorized by counties or municipalities and issued a license plate. Off-highway vehicles are defined as UTVs, recreational off-highway vehicles, and all-terrain vehicles.

HB 1548 requires the department to adopt administrative rules for the issuance of a license plate for off-highway vehicles and the associated fee. Programming of the department’s automated systems and the design of a new license plate will also be required.

The department is developing administrative rules and identifying programming changes needed to implement the bill. Until these implementation tasks are accomplished, counties will be unable to title UTVs, and license plates will not be available for issuance to off-highway vehicles.

The department will provide additional communication as rules and programming are complete. If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

JK:KJ

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.