ALERT: Fraudulent Emails Posing as TxDMV

Posted on September 19, 2018 by TxDMV

 

The Texas Department of Motor Vehicles (TxDMV) is aware of recent reports of phishing emails being sent to our licensed community. This may be an attempt to obtain sensitive information from you.  The emails make statements about complaints regarding a licensee, threaten to revoke the entity’s license and includes a TxDMV employees name in the closing.

Please be advised that the TxDMV has not sent these email notifications to licensees.

If you receive an email of this type, please practice safe precautions and do the following:

  • DO NOT open the email if at all possible
  • Contact your IT Department
  • DO NOT open any attachment
  • DO NOT click on any web links in the email
  • Delete the email and empty your deleted items folder

Here is an example of one of the phishing emails in circulation.

 Phishing Example

If you have questions concerning this communication you may contact the TxDMV’s customer service line at 1-888-368-4689

Sincerely,

Joshua G. Kuntz

Information Security Officer, CISSP
Texas Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
ALERT: Fraudulent Emails Posing as TxDMV

Posted in Dealers and Manufacturers | Comments Off on ALERT: Fraudulent Emails Posing as TxDMV

Return of Metal Dealer and Other Industry Plates

Posted on September 18, 2018 by TxDMV

Texas DMV

The Motor Vehicle Division announced that effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Texas Department of Motor Vehicles (TxDMV) Regional Service Center or the Department’s Headquarters.  Plates can be mailed to or dropped off at any of these 17 locations across the state.  

Please do not accept any of the above mentioned plates at a tax assessor-collector (TAC) office as the Motor Vehicle Division is tracking compliance with this requirement.  Instead ask customers with these plates to visit our website or contact us toll-free at 1-888-DMV-GOTX (1-888-368-4689) or at (512) 465-3000 for more information.  We are available to answer questions from 8 a.m. to 5 p.m. Central Time, Monday through Friday.  

This requirement does not affect the return of customer plates which in many cases are being received and recycled by TAC offices across the state. 

TxDMV’s eLICENSING system and website have been updated to include information about this requirement.  In addition to reducing the potential for fraudulent use of license plates, this effort provides Texas dealers and other licensees a way to responsibly recycle over 4,000 plates every year.

Thank you,

Daniel Avitia, Director
Motor Vehicle Division

 

Source: Tax Assessor-Collectors
Return of Metal Dealer and Other Industry Plates

Posted in Tax Assessor-Collectors | Comments Off on Return of Metal Dealer and Other Industry Plates

Resolved: webDEALER/eTAG Available (09/17/2018 @ 11:26 AM Central Time)

Posted on September 17, 2018 by TxDMV

Good morning,

The webDEALER/eTAG system was available as of 10:45 AM Central Time this morning, 09/17/2018.  If you experience new issues with the webDEALER/eTAG system, please contact the service desk.

The statewide ticket for this issue is: 196908

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER/eTAG Available (09/17/2018 @ 11:26 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER/eTAG Available (09/17/2018 @ 11:26 AM Central Time)

Initial Notification: eTAG: Unscheduled Maintenance (9/17/2018 @ 10:30 AM Central Time)

Posted on September 17, 2018 by TxDMV

Good morning,

 

On September 17, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing eTAG system maintenance. The duration of the maintenance is scheduled for up to 15 minutes, beginning Monday (09/17/2018) at 10:30 AM Central Time and lasting until 10:45 AM Central Time. eTAG will not be available during the maintenance window.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

  

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG: Unscheduled Maintenance (9/17/2018 @ 10:30 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG: Unscheduled Maintenance (9/17/2018 @ 10:30 AM Central Time)

Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Posted on September 14, 2018 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Fiscal Year 2019 Performance Quality Recognition Program (PQRP). The deadline for submission is October 31.

The TxDMV understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public. The Performance Quality Recognition Program focuses on achievements in: business process, fraud prevention, customer service, and training. Achievement in these pillars of your registration and titling work certainly merit recognition, and I invite each of you to apply.

The PQRP application, Form 2017-001, can be found on page 40 of the program guide located at www.txdmv.gov/county-recognition. We are glad to assist you in this process and encourage you to contact your TxDMV Regional Manager if you have any questions or need assistance with obtaining data.

Please send emailed applications to:

County-Recognition@txdmv.gov

Please send mailed applications to:

Texas Department of Motor Vehicles
Vehicle Titles and Registration Division
Attn: County Recognition Program
4000 Jackson Avenue
Austin, Texas 78731

Thank you for being “Driven to Serve!”

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

 

Source: Tax Assessor-Collectors
Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Posted in Tax Assessor-Collectors | Comments Off on Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Adopted 43 TAC §217.27

Posted on September 14, 2018 by TxDMV

Adopted 43 TAC §217.27

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 217, §217.27. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/backview/0907/index.shtml

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes became effective on September 10, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §217.27

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §217.27

Adopted 43 TAC §215.85

Posted on September 14, 2018 by TxDMV

Adopted 43 TAC §215.85

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 215, §215.85. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/backview/0907/index.shtml

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes became effective on September 10, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §215.85

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §215.85

Metal plate return updates

Posted on September 13, 2018 by TxDMV

Effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Regional Service Center or the Texas Department of Motor Vehicles Headquarters.  Plates may be mailed to or dropped off at any of the 17 locations across the state.  Licensees who close their license must return all plates, temporary tags, stickers, and plate receipts within 10 days of license closure.

The Texas Department of Motor Vehicle’s eLICENSING system and website have been updated to include information about this requirement.  Forms, office locations, and business hours are available on the website.

In addition to reducing the potential for fraudulent use of license plates, this effort provides Texas dealers and other licensees a way to responsibly recycle over 4,000 plates every year. 

Please visit our website or contact us toll-free at 1-888-DMV-GOTX (1-888-368-4689) or at (512) 465-3000 for more information.  We are available to answer your questions from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.  

Thank you for your support.

 

Daniel Avitia siginature

Daniel Avitia

Motor Vehicle Division Director

Source: Dealers and Manufacturers
Metal plate return updates

Posted in Dealers and Manufacturers | Comments Off on Metal plate return updates

New Referral Fee Option for Independent Dealers

Posted on September 10, 2018 by TxDMV

On August 16, the Texas Department of Motor Vehicles (TxDMV) Board met and adopted rules related to the use of referral fees for independent motor vehicle dealers. Here is what you need to know as a licensed independent dealer on this effort: 

  • An independent motor vehicle dealer may now offer a referral fee in cash or value to a customer who purchased a vehicle from the licensed dealer within the past four years.
  • The referral fee may be contingent upon the new referred individual purchasing a vehicle, or a fee may be paid for the referral of a new potential customer.
  • The referral fee agreement may NOT be used for financing as a part of an original retail installment contract agreement transaction (Ref. Texas Finance Code 348.403 and 348.404). 

The rule does not extend the option to offer a referral fee to:

  • a franchised motor vehicle dealer;
  • a wholesale motor vehicle dealer;
  • a motorcycle dealer;
  • a house trailer dealer;
  • a trailer or semitrailer dealer; or
  • an independent mobility motor vehicle dealer 

If you have any questions regarding the new referral fee option, please do not hesitate to contact us at (512) 465-4207.

Best,
Corrie Thompson
Enforcement Division Director
Texas Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
New Referral Fee Option for Independent Dealers

Posted in Dealers and Manufacturers | Comments Off on New Referral Fee Option for Independent Dealers

Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Posted on September 6, 2018 by TxDMV

Good afternoon,

 

IRP transmittal data is available today, September 06, 2018.  However, due to issues with the IRP batch process last night, the Week-To-Date Report will not reflect the correct IRP totals until tomorrow, September 07, 2018.  An update will be sent by tomorrow morning (09/07/2018) 9:00 AM Central Time. If you have questions please contact the Service Desk.

The statewide ticket for this issue is: 195443. 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to ServiceDesk@TxDMV.gov.  

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

Posted on September 4, 2018 by TxDMV

Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, Subchapter K. These proposed changes are posted for public comment until 5:00 p.m. on October 1, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

Proposed 43 TAC §217.56

Posted on September 4, 2018 by TxDMV
 

Proposed 43 TAC §217.56

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, §217.56. These proposed changes are posted for public comment until 5:00 p.m. on October 1, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

David D. Duncan

General Counsel

 

Attachment

Source: Dealers and Manufacturers
Proposed 43 TAC §217.56

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §217.56

Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Posted on September 4, 2018 by TxDMV

Good morning,

The issue that caused the RTS system issue was resolved at 10:50 AM (09/04/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Resolved: eTAG/webDEALER Available (09/04/2018 @ 12:00 PM Central Time)

Posted on September 4, 2018 by TxDMV

Good morning,

The eTAG/webDEALER system was available as of 10:50 AM Central Time this morning, 09/04/2018.  If you experience new issues with the eTAG/webDEALER system please contact the Service Desk.

The statewide ticket for this issue is: 194920

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Resolved: eTAG/webDEALER Available (09/04/2018 @ 12:00 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eTAG/webDEALER Available (09/04/2018 @ 12:00 PM Central Time)

Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Posted on September 4, 2018 by TxDMV

Good morning, 

The cause of the RTS issue has been identified; a third party VIN decoding system was unavailable until 11 a.m. Central Time.  The RTS servers must be restarted in order to clear the remaining performance issues that resulted from the third party system outage.  The RTS servers will be restarted at 11:30 a.m. Central Time today, 9/4/2018.  The restart may take up to 30 minutes, and the RTS system is expected to be available by noon today. 

If you experience issues with the RTS system afternoon the restart please contact the service desk.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Initial Notification: eTAG/webDEALER Issue (09/04/2018 @ 10:25 AM Central Time)

Posted on September 4, 2018 by TxDMV

Good morning,

An issue has been reported with the eTAG/webDEALER system. Users are unable to look up VINs which are not already in the system. Support staff are working to resolve the issue. An update will sent by noon (09/04/2018) or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and for any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG/webDEALER Issue (09/04/2018 @ 10:25 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG/webDEALER Issue (09/04/2018 @ 10:25 AM Central Time)

Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Posted on September 4, 2018 by TxDMV

Good morning,

The issue with the RTS system has been identified. Users are unable to look up VINs which are not already in the system such as New and Out-Of-State Vehicles. Support staff are working to resolve the issue. Another update will be sent by 11:00 AM (09/04/2018) Central Time or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Posted on September 4, 2018 by TxDMV

Good morning,

The issue with the RTS system has not been resolved.  Support staff are working to identify and resolve the issue. Another update will be sent by 10:00 AM (09/04/2018) Central Time or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

Posted on September 4, 2018 by TxDMV

Good morning,

An issue has been reported with the RTS system.  Support staff are working to identify and resolve the issue. An update will sent by 9:00 AM (09/04/2018) or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and for any impact on you or your customers.

 

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

New Registration and Title System (RTS) Workstation Lease Pricing

Posted on August 31, 2018 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles recently reviewed the costs for RTS workstations and determined that the annual cost to lease an RTS workstation should be amended to reflect the new state replacement cycle of six years for computer equipment. For county offices, the annual lease cost was reduced from $1,500 to $361 per year. If a cable drop is needed, there will be an additional one-time charge of $180. Also, counties that utilize full-service deputies will be required to pay $4,800 annually per full-service deputy location for the cost of the T1 circuit. The charge for the T1 circuit will not be assessed for county office locations. The attached file illustrates the new RTS workstation lease cost structure.

The new RTS workstation lease pricing goes into effect September 1, 2018. Counties will be invoiced annually by October 1 for all charges incurred during the State’s fiscal year, which runs September 1 to August 31.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
New Registration and Title System (RTS) Workstation Lease Pricing

Posted in Tax Assessor-Collectors | Comments Off on New Registration and Title System (RTS) Workstation Lease Pricing

Texas.gov County Help Desk Calls

Posted on August 30, 2018 by TxDMV

Please review and distribute as appropriate.

Effective Saturday September 1st, the Texas.gov program that you use to process online vehicle registrations, the Transaction Payment Engine (TPE), is changing to a new support email and phone number. Although the current phone number and email will continue to operate for a grace period of 30 days (October 1st); thereafter those contact methods will no longer be supported. Please update your program contact information with the new contact information below for use when you have a chargeback question or need a password reset for the TPE.

Please use the phone number and email listed below effective Saturday, September 1st for your Texas.gov support needs.

New contact details:

1.877.452.9060

support@texasgovhelpdesk.com

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Texas.gov County Help Desk Calls

Posted in Tax Assessor-Collectors | Comments Off on Texas.gov County Help Desk Calls

Texas Governor Proclaims August “Watch Your Car Month”

Posted on August 30, 2018 by TxDMV
ABTPA2

Governor Proclaims August “Watch Your Car Month”
ABTPA Urges Texans to Protect Themselves from Auto Burglary and Theft

(AUSTIN, Texas – August 30, 2018) With the end of the summer being historically one of the riskiest seasons for vehicle burglary and theft, Texas Governor Greg Abbott declared August “Watch Your Car Month” to remind Texans they can take steps to protect their vehicles. The proclamation notes Texans experience nearly one billion dollars in losses every year due to motor vehicle burglary and theft.

“I applaud the governor for bringing more attention to the risk of auto theft and the simple steps people can take to reduce the chance their car gets stolen,” said Auto Burglary and Theft Prevention Authority (ABTPA) Chairman and Port of Brownsville Chief of Police Carlos L. Garcia.

ABTPA offers the following steps Texans can take to reduce their chances of becoming a victim of burglary or theft:

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Source: Motorist Services
Texas Governor Proclaims August “Watch Your Car Month”

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American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules

Posted on August 28, 2018 by TxDMV

Please review and distribute as appropriate.

American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules

The Texas Department of Motor Vehicles (TxDMV) would like to introduce a new eLearning training series created by the American Association of Motor Vehicle Administrators (AAMVA) on fraud detection.

AAMVA’s Fraud Detection & Remediation (FDR) program is the industry’s premier fraud training used by DMV’s, law enforcement, federal agencies, and corporations worldwide. AAMVA’s training modules and supplements develop skills in the authentication of documents in more than 12 categories, including:
 •   Birth Certificates
 •   Social Security Cards
 •   Military IDs and more

FDR is the most comprehensive anti-fraud toolbox available. The modularized eLearning suite provides invaluable training to anyone handling secure documents or sensitive transactions. Although this training is not mandatory, the TxDMV recognizes the importance of making this training available. Today’s technology-rich environment opens the door for fraudsters to expand their sphere of influence and corrupt the seemingly incorruptible. By arming your staff with knowledge to combat the ever-changing methods of corruption, your county will be playing a vital role in the reduction of fraud and the protection of our citizens.

This training will be available on August 29 on the TxDMV training portal located at https://learningtxdmv.articulate-online.com/Login.aspx. The training is modularized, and with the aid of the AAMVA Fraud Detection and Remediation training implementation plan, your county will be well on its way to protecting itself and from fraud.

Sample Training Modules Include:
 FDR Level 1 – Core
  •   Intro to Fraud
  •   Security Features
  •   Counterfeits and Alterations
  •   People and Actions
  •   FDR Tools
 FDR Level 1 – Driver
  •   Birth Certificates
  •   DLs and IDs
  •   Travel Documents
  •   Social Security Cards
  •   Immigration Documents
  •   Military IDs
  •   High Quality Counterfeits 1
 FDR Level 1 – Vehicle
  •   Vehicle Documents
  •   NMVTIS Investigation Tools

Additional training is also available that is geared toward managers and administrators. Please review the AAMVA’s FDR implementation guide to assist your county in determining which training modules should be completed by your staff. The implementation guide can be found on the tax assessor-collector information hub at http://www.TxDMV.gov/tax-assessor-collectors. Please email TxDMV-Learning@TxDMV.gov for questions related to the AAMVA Fraud training modules.

The Texas Department of Motor Vehicles would like to Thank You for joining us in our efforts to reduce fraud and improve the services we provide to the Texas motoring public.

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules

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RTS Update (08/21/2018 @ 2:55 PM Central Time)

Posted on August 21, 2018 by TxDMV

Good afternoon,

 

The Registration and Titling System upgrade last week resulted in a significant improvement in the processing time of the nightly batch runs. Compared to the previous week, the system experienced a 54 percent increase in transaction processing speed, resulting in County Cognos reports completing by 3:30 a.m. With these improvements, we expect that even during peak activity, you should have Cognos reports available well before the start of business.  

 

TxDMV staff will continue to monitor the nightly batch reports closely and will provide another update on batch performance.  Please contact the Service Desk at 512-465-4010 or toll free at 1-877-933-2020 if you have any questions.

 

Thank you,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
RTS Update (08/21/2018 @ 2:55 PM Central Time)

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Salvage Motor Vehicle Dealer Training Seminar – Fort Worth

Posted on August 20, 2018 by TxDMV

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on September 18th, 2018, in Fort Worth, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Fort Worth

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