Good morning,

An issue was reported from DIR that multiple state agencies experienced a brief network outage, including TxDMV, and service is being restored.  Users may have experienced brief connectivity issues.  If you experience new issues with this system, please contact the Service Desk.

The statewide ticket for this issue is: 201806

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed. 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good evening,

The Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance between midnight Friday, October 12 and 7:00 a.m. Monday morning October 15.  No outage is expected.  A limited number of customers may experience intermittent connectivity to the webDEALER/eTAG system for brief periods of time.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good afternoon,

On Saturday, October 13, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing maintenance that will impact the webDEALER/eTAG system. The duration of the maintenance is scheduled for up to 31 hours beginning at 12:01 AM Central Time (10/13/2018) and lasting until 07:00 AM Central Time (10/15/18).  The webDEALER/eTAG system will experience a brief outage during the maintenance window.  If you experience any issues after the maintenance window, please contact the Service Desk.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  This will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

Updates for this release are marked with red change bars in the text.

Changes have been made throughout the manual to reflect updated form names that resulted from our review of all registration forms.

Chapter 6 – Exempt License Plates
Section 6.2, “Application for Standard Exempt License Plates,” was updated due to a revision of the Application for Standard Exempt License Plates (Form VTR-62-A) which now allows for the entry of six vehicles on the form versus ten on the previous form.

Section 6.2 and Section 20.9, “Foreign Organization Vehicles,” were updated to remove the reference to the Lease Agreement Affidavit (Form VTR-62-L), which was obsoleted by including a statement on Form VTR-62-A to attach a copy of the lease agreement.

In addition, Section 6.2 was updated to remove the “Driver Education” subsection. This subsection detailed the ability for vehicles loaned to a school district to apply for Exempt License Plates. The department does not have statutory authority to issue Exempt License Plates to vehicles on loan to a school district. These vehicles would be required to obtain general issue license plates.

Chapter 16 – Temporary Permits
Section 16.2, “One-Trip (single trip) or 30-Day Trip Permits,” was updated to include a new section that informs county tax assessor-collector offices and regional service centers they should question customers who request more than three 30-Day Permits. Based on customer circumstances, additional permits may be denied if there is reason to believe the customer is avoiding title and registration requirements.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:KJ

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 4 – Definitions
Section 4.2, “Remarks/Brands,” was updated to list the location and description of the beneficiary remark.

Chapter 5 – Certificate of Title Requirements
Section 5.7, “Issuance of Title to Government Agency,” was updated to clarify exempt agencies are not required to pay the title application fee in accordance with Transportation Code, Chapter 501.

Chapter 8 – Refusal/Denial of Title
Section 8.3, “Bonded Title,” was updated to specify a licensed motor vehicle dealer is only eligible to complete an appraisal for the categories of motor vehicles the dealer is licensed to sell, and a Texas licensed insurance adjuster may appraise any type of motor vehicle in accordance with existing Texas Administrative Rule.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

Happy anniversary to webDEALER! The web-based application for submitting electronic title applications to county tax assessor-collector offices turned five this month.

In September 2013, The Texas Department of Motor Vehicles (TxDMV) launched the webDEALER pilot, followed by a statewide release in May 2014. Since then, the award-winning webDEALER suite has grown to include webSALVAGE and eTAG. Each application streamlines operations for dealers, counties, salvage pool operators, and insurance companies.

In 2019, TxDMV will add eTITLE and webLIEN to the suite. eTITLE facilitates electronic dealer-to-dealer reassignments. webLIEN offers lienholders an alternative to the current Electronic Lien and Title program. Lienholders will also be able to submit title applications electronically to county tax offices and make payments electronically. Both applications continue the move towards a paperless system.

webDEALER also hit another milestone this month. The five-millionth webDEALER transaction was approved on September 25, 2018, by Dallas County for EAN Holdings, LLC (Enterprise Rent-A-Car). We hope you are as encouraged and excited about webDEALER’s growth and continued success as we are.

Thank you to all users who helped shape webDEALER into the success it is today. We look forward to sharing our innovations with you for many years to come.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Good morning,

The scheduled maintenance was completed as of 05:25 AM Central Time this morning, 09/23/2018.  If you experience new issues please contact the Service Desk.

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 Adopted 43 TAC §§219.60 – 219.64

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 219, §§219.60, 219.61, 219.62, 219.63 and 219.64. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

These adopted changes became effective on September 18, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

Thank you,

David D. Duncan

General Counsel

Attachment

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on October 24^th, 2018, in Nacogdoches, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

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