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Source: News and Information
TxDMV Board Meetings – February
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Source: News and Information
TxDMV Board Meetings – February
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Source: Tax Assessor-Collectors
Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)
Good morning,
Due to issues with the IRP batch process last night your IRP Transmittal reports will be incomplete. These transactions will be processed tonight for the counties to view their IRP Transmittal reports on Friday, February 02, 2018. An update will be sent by tomorrow morning, (02/01/2018) 9:00 AM CDT.
The statewide ticket for this issue is: 163360.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)
Good morning,
All Cognos reports were available for viewing as of 9:30 AM CDT this morning (02/01/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.
The statewide ticket for this issue is 163333.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)
Good morning,
The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 9:30 AM CDT this morning (02/01/2018). A notification will be sent once the reports are available.
The statewide ticket for this issue is: 163333
If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM (CDT), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)
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Source: Dealers and Manufacturers
January 2018 Motor Vehicle Title Manual Update
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Source: Dealers and Manufacturers
January 2018 Motor Vehicle Registration Manual Update
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Source: Tax Assessor-Collectors
Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)
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Source: Tax Assessor-Collectors
Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)
Good afternoon,
The eTAG system experienced slow performance today (01/24/2018) from 12:08 PM CDT to 12:40 PM CDT. Support staff have identified and resolved the issue. If you experience any new performance issues, please contact the Service Desk.
The statewide ticket for this issue is: 162241
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Dealers and Manufacturers
Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)
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Source: Motor Carriers
Mover Training Seminar – Houston, Texas
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Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Waco
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Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Waco
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Source: News and Information
TxDMV Longview Office Closed – January 17
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Source: News and Information
TxDMV Weather Delays/Closures – January 17
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Source: News and Information
TxDMV Weather Closures – January 16
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Source: Tax Assessor-Collectors
Resolved: RTS Available (01/15/2018 @ 4:10 PM)
Good afternoon,
The RTS system continues to be unavailable. The power issue was resolved earlier, and approximately 700 out of 1000 servers are operational. State Data Center support staff continue to work to bring the remaining servers up. An update will sent by 4:00 PM this afternoon 01/15/2018 or once all RTS servers are online and the system is available.
The statewide ticket for this issue is: 161062
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
Update: RTS Unavailable (01/15/2018 @ 2:15 PM CDT)
Good afternoon,
The RTS system is currently unavailable due to an emergency power issue at the State Data Center. State Data Center support staff have resolved the power issue and are working to bring systems back online. An update will sent by 2:00 PM this afternoon 01/15/2018 or as more information becomes available.
The statewide ticket for this issue is: 161062
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
Update: RTS Unavailable (01/15/2018 @ 12:30 PM)
Good morning,
The RTS system is currently unavailable due to an issue at the State Data Center. State Data Center support staff are working to identify and resolve the issue. An update will sent by 12:30 PM this afternoon 01/15/2018.
The statewide ticket for this issue is: 161062
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable (01/15/2018 @ 11:24 AM)
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Source: Motor Carriers
TxDMV Holiday Schedule – MLK Jr. Day
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Source: Dealers and Manufacturers
Resolved: eTAG Issue (01/10/2018 @ 10:50 AM CDT)
Good afternoon,
An issue was reported with the eTAG system that delays password reset emails. Support staff have identified and are working to resolve the issue. An update will be sent by 8:00 AM CDT tomorrow (01/10/2018) or as additional information becomes available.
The statewide ticket for this issue is: 160464
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.
We apologize for the inconvenience and any impact on you or your customers.
Best regards,
TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
Source: Dealers and Manufacturers
Initial Notification: eTAG Issue (01/09/2018 @ 5:15 PM CDT)
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Source: Tax Assessor-Collectors
eView for Specialty License Plate Designs
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Source: Dealers and Manufacturers
2018 Gregorian and Application Manager Dates