Motor Vehicle Dealer Training Seminar – Abilene

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on March 22nd, 2018, in Abilene, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 SC

 Attachment

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Abilene

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eTAG/webDEALER Online Training Starts TODAY!

 

Have YOU signed up for eTAG/webDEALER training?

eTAG and webDEALER  

Webinar Sessions Start Today!

eTAG (the system used for Buyer Tags) will be moving into webDEALER (the title application system). The Texas Department of Motor Vehicles is offering online training webinars to help you prepare for this change.

Sign up now to ensure that you are up-to-date!

For your convenience the training invitation with the webinar registration links is attached.

 

 

Source: Dealers and Manufacturers
eTAG/webDEALER Online Training Starts TODAY!

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REMINDER: Important eTAG and webDEALER Update

Texas DMV


Important eTAG and webDEALER Update

The Texas Department of Motor Vehicles (TxDMV) will update
the eTAG system (the system used for Buyer Tags). 

This change will move eTAG into
webDEALER (the title application system). webDEALER will become the system to work from
for the creation of Buyer Tags (or other tags). Note: Your current username and password will not change.

TxDMV is providing training webinars to highlight the changes associated with this update. Click here for training information and links to register for an upcoming webinar.

For eTAG Only Users

eTAG Icon

ALL eTAG users will log in to webDEALER with their current eTAG username and password to access eTAG even if they have not previously used the webDEALER system. 

Buyer Tags for out of state purchasers may be paid for online by credit card. 

All tags printed through eTAG will have improved security features.

    For webDEALER Only Users

    webDEALER Icon

    ALL webDEALER users will log in to webDEALER as usual with your current username and password.

    For Users of Both eTAG and webDEALER

    eTAG and webDEALER

    If you use both webDEALER and eTAG, you will be able to create title applications and issue Buyer Tags (or other tags) without having to log into different systems.

    Buyer Tags for out of state purchasers may be paid for online by credit card. 

    All tags printed through eTAG will have improved security features.

    Source: Dealers and Manufacturers
    REMINDER: Important eTAG and webDEALER Update

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    TxDMV Board Meetings – February

     

     

     

    The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meetings for the month of February:

    Finance and Audit Committee Meeting 
    Wednesday, February 7, 2018 – 3 p.m.  
    4000 Jackson Avenue, Austin – Lone Star Room

    Board Meeting 
    Thursday, February 8, 2018 – 8 a.m.  
    4000 Jackson Avenue, Austin – Lone Star Room

    TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

     


    Source: News and Information
    TxDMV Board Meetings – February

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    Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)

    Good afternoon,

     

    On Thursday, February 1, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance on the network. The duration of the maintenance is scheduled for up to three (3) hours beginning at 7:00 PM CDT and lasting until 10:00 PM CDT. Users may experience brief interruptions in network connectivity during the maintenance window. If you experience any issues connecting to the network outside the maintenance window, please contact the Service Desk.

     

    Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

     

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Reminder: Scheduled Maintenance (2/01/2018 @ 7:00 PM CDT)

    INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)

    Good morning,

     

    Due to issues with the IRP batch process last night your IRP Transmittal reports will be incomplete. These transactions will be processed tonight for the counties to view their IRP Transmittal reports on Friday, February 02, 2018. An update will be sent by tomorrow morning, (02/01/2018) 9:00 AM CDT. 

    The statewide ticket for this issue is: 163360. 

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CST, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov 

     

    We apologize for the inconvenience and any impact on you or your customers.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)

    Posted in Tax Assessor-Collectors | Comments Off on INITIAL NOTIFICAION: IRP Transmittal Report Issue (02/01/2018 @ 8:36 AM CST)

    RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)

    Good morning,

    All Cognos reports were available for viewing as of 9:30 AM CDT this morning (02/01/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

    The statewide ticket for this issue is 163333.

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Source: Tax Assessor-Collectors
    RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on RESOLVED: Cognos reports delayed (02/01/2018 @ 10:18 AM CDT)

    Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)

    Good morning,

     

    The Week to Date Report  and Inventory Transaction Report will be delayed and are expected to be available by 9:30 AM CDT this morning (02/01/2018).  A notification will be sent once the reports are available. 

     

    The statewide ticket for this issue is: 163333

      

    If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM (CDT), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

     

    We apologize for the inconvenience and any impact on you or your customers.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (02/01/2018 @ 8:00 AM CDT)

    January 2018 Motor Vehicle Title Manual Update

    Please review and distribute as appropriate.

    The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

    We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

    Updates for this release are marked with red change bars in the text. 

    Chapter 3 – Fees
    Section 3.2, “Delinquent Transfer Penalty,” was updated to provide clarification on delinquent transfer penalty fees for military personnel. 

    Chapter 21 – Theft and Fraudulent Activities
    Section 21.2, “Stolen Motor Vehicles,” was updated to provide clarification on the requirements for applications for title submitted for stolen motor vehicles.

    Thank you,

    Jeremiah Kuntz, Director
    Vehicle Titles and Registration Division
    Texas Department of Motor Vehicles

    JK:TT:EG

    Attachment

    If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

     

     

    Source: Dealers and Manufacturers
    January 2018 Motor Vehicle Title Manual Update

    Posted in Dealers and Manufacturers | Comments Off on January 2018 Motor Vehicle Title Manual Update

    January 2018 Motor Vehicle Registration Manual Update

    Please review and distribute as appropriate.

    The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

    We welcome your feedback and encourage you to email any comments or suggestions to
    VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

    Updates for this release are marked with red change bars in the text.

    With the RTS Release 9.0, several annual plates will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate. The majority of the updates for this manual revision address this change.

    Chapter 2 – Commercial Vehicles
    Section 2.5, “Trailers Transporting Soil Conservation Machinery or Equipment,” was updated to specify Soil Conservation License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate. 

    Chapter 5 – Emissions
    Section 5.1, “Motor Vehicle Emissions Inspection and Maintenance Requirements,” was updated to include a Vehicle Inspection Report with an emissions inspection waiver notation is acceptable in lieu of the Texas Department of Public Safety Affidavit (VIE-12) for a vehicle that failed emissions compliance and relocates to a nonaffected county.

    Chapter 7 – Farm Vehicles
    Section 7.5, “Transports and Fertilizer Spreaders,” was updated to specify Fertilizer License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Section 7.8, “Cotton Vehicles,” was updated to specify Cotton Vehicle License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will continue to receive a registration sticker.

    Chapter 14 – Application for Registration
    Section 14.6, “Registration Year,” was updated to remove references to certain annual license plates and fixed expiration months that no longer apply with the RTS Release 9.0.

    Chapter 20 – Restricted Distribution Specialty License Plates
    Section 20.8, “Honorary Consul,” was updated to specify Honorary Consul License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Section 20.9, “Foreign Organization Vehicles,” was updated to specify Foreign Organization License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Chapter 21 – Miscellaneous Specialty License Plates
    Section 21.1, “Antique and Former Military,” was updated to specify Antique and Former Military License Plates are issued for a five year period from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Section 21.3, “Nonprofit Disaster Relief Organizations,” was updated to specify Disaster Relief License Plates are staggered for 12 months from the date of issuance or renewal. These vehicles will receive a registration sticker and no longer have a fixed expiration month and year preprinted on the license plate.

    Thank you,

    Jeremiah Kuntz, Director
    Vehicle Titles and Registration Division
    Texas Department of Motor Vehicles

    JK:TT:KJ

    Attachment

    If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

     

     

    Source: Dealers and Manufacturers
    January 2018 Motor Vehicle Registration Manual Update

    Posted in Dealers and Manufacturers | Comments Off on January 2018 Motor Vehicle Registration Manual Update

    Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Good afternoon,

     

    Due to county feedback the network security patch originally scheduled to be deployed this evening will be delayed until Thursday, February 1, 2018. If you have questions please contact the Service Desk.

     

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Cancelled: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Good morning,

     

    On January 30, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance on the network. The duration of the maintenance is scheduled for up to three (3) hours beginning at 7:00 PM CDT and lasting until 10:00 PM CDT. Users may experience intermittent network connectivity during the maintenance window. If you experience any issues connecting to the network outside the maintenance window, please contact the Service Desk.

     

    Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

     

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov

     

    Best regards,

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Scheduled Maintenance (01/30/2018 @ 7:00 PM CDT)

    Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)

     

    Good afternoon,

    The eTAG system experienced slow performance today (01/24/2018) from 12:08 PM CDT to 12:40 PM CDT. Support staff have identified and resolved the issue. If you experience any new performance issues, please contact the Service Desk.

    The statewide ticket for this issue is: 162241

    As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.  

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

     

    We apologize for the inconvenience and any impact on you or your customers.

     

    Best regards, 

     

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

     

     

     

     

    Source: Dealers and Manufacturers
    Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)

    Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG Issue (01/24/2018 @ 12:08 PM CDT)

    Mover Training Seminar – Houston, Texas

    Attention all Household Goods Motor Carriers:

    We are pleased to announce our next Mover Training Seminar on February 28th, 2018, in Houston, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household good motor carrier industry.

    Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

    We are excited to have you join us, to learn and discuss issues that concern you and your business.

    Thank you;

    Luis Perez, Assistant Chief Investigator

    Enforcement Division

    Texas Department of Motor Vehicles

    LP

    Attachment

     

     

     

    Source: Motor Carriers
    Mover Training Seminar – Houston, Texas

    Posted in Motor Carriers | Comments Off on Mover Training Seminar – Houston, Texas

    Motor Vehicle Dealer Training Seminar – Waco

    Motor Vehicle Dealers and Industry:

    We are pleased to announce our Motor Vehicle Dealer Training Seminar on February 15th, 2018, in Waco, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

    Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

    We are excited to have you join us, to learn and discuss issues that concern you and your business.

    Thank you;

     

    Stacey Cullen, Staff Services Officer

    Enforcement Division

    Texas Department of Motor Vehicles

     

    SC

     

    Attachment

     

     

    Source: Dealers and Manufacturers
    Motor Vehicle Dealer Training Seminar – Waco

    Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Waco

    Salvage Motor Vehicle Dealer Training Seminar – Waco

    Salvage Motor Vehicle Dealers and Industry:

    We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on February 16th, 2018, in Waco, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

    The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

    David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

    We are excited to have you join us, to learn and discuss issues that concern you and your business.

    Thank you;

     

    Stacey Cullen, Staff Service Officer

    Enforcement Division

    Texas Department of Motor Vehicles

     

    SC

     

    Attachment

     

     

    Source: Dealers and Manufacturers
    Salvage Motor Vehicle Dealer Training Seminar – Waco

    Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – Waco

    TxDMV Longview Office Closed – January 17

    MEDIA ADVISORY: The Texas Department of Motor Vehicles (TxDMV) Longview Regional Service Center is closed today (Wednesday, January 17) due to weather and road conditions.

    Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

     

     

    Source: News and Information
    TxDMV Longview Office Closed – January 17

    Posted in News and Information | Comments Off on TxDMV Longview Office Closed – January 17

    TxDMV Weather Delays/Closures – January 17

    MEDIA ADVISORY: The following Texas Department of Motor Vehicles (TxDMV) offices will have adjusted hours on Wednesday, January 17, due to weather and road conditions:

    • Houston Regional Service Center: Closed
    • Beaumont Regional Service Center: Opening at 10 a.m. 
    • Longview Regional Service Center: Opening at 10 a.m. 

    Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

     

     

    Source: News and Information
    TxDMV Weather Delays/Closures – January 17

    Posted in News and Information | Comments Off on TxDMV Weather Delays/Closures – January 17

    TxDMV Weather Closures – January 16

    MEDIA ADVISORY: The following Texas Department of Motor Vehicles (TxDMV) offices will be closed on Tuesday, January 16, due to weather and road conditions:

    • Austin Headquarters
    • Austin Regional Service Center 

    Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

     

     

    Source: News and Information
    TxDMV Weather Closures – January 16

    Posted in News and Information | Comments Off on TxDMV Weather Closures – January 16

    Resolved: RTS Available (01/15/2018 @ 4:10 PM)

    Good afternoon,

    The RTS system was available as of 4:10 PM CDT this afternoon, 01/15/2018. If you experience new issues with the RTS system please contact the service desk.

    The statewide ticket for this issue is: 161062

    If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

    We apologize for the inconvenience and any impact on you or your customers.

    Best regards,

    TxDMV Service Desk
    Department of Motor Vehicles
    IT Services Division
    3800 Jackson Ave
    Austin, TX 78731
    (512) 465-4010
    (877) 933-2020
    ServiceDesk@TxDMV.gov

     

    Source: Tax Assessor-Collectors
    Resolved: RTS Available (01/15/2018 @ 4:10 PM)

    Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Available (01/15/2018 @ 4:10 PM)

    Update: RTS Unavailable (01/15/2018 @ 2:15 PM CDT)

    Good afternoon,

     

    The RTS system continues to be unavailable. The power issue was resolved earlier, and approximately 700 out of 1000 servers are operational.  State Data Center support staff continue to work to bring the remaining servers up.  An update will sent by 4:00 PM this afternoon 01/15/2018 or once all RTS servers are online and the system is available.  

    The statewide ticket for this issue is: 161062

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

    We apologize for the inconvenience and any impact on you or your customers.

    Best regards,

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    Update: RTS Unavailable (01/15/2018 @ 2:15 PM CDT)

    Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (01/15/2018 @ 2:15 PM CDT)

    Update: RTS Unavailable (01/15/2018 @ 12:30 PM)

    Good afternoon,

     
    The RTS system is currently unavailable due to an emergency power issue at the State Data Center. State Data Center support staff have resolved the power issue and are working to bring systems back online.  An update will sent by 2:00 PM this afternoon 01/15/2018 or as more information becomes available.

    The statewide ticket for this issue is: 161062

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

    We apologize for the inconvenience and any impact on you or your customers.

    Best regards,

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    Update: RTS Unavailable (01/15/2018 @ 12:30 PM)

    Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (01/15/2018 @ 12:30 PM)

    Initial Notification: RTS Unavailable (01/15/2018 @ 11:24 AM)

    Good morning,


    The RTS system is currently unavailable due to an issue at the State Data Center. State Data Center support staff are working to identify and resolve the issue. An update will sent by 12:30 PM this afternoon 01/15/2018.

    The statewide ticket for this issue is: 161062

    If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

    We apologize for the inconvenience and any impact on you or your customers.

    Best regards,

    TxDMV Service Desk

    Department of Motor Vehicles

    IT Services Division

    3800 Jackson Ave

    Austin, TX 78731

    (512) 465-4010

    (877) 933-2020

    ServiceDesk@TxDMV.gov

    Source: Tax Assessor-Collectors
    Initial Notification: RTS Unavailable (01/15/2018 @ 11:24 AM)

    Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable (01/15/2018 @ 11:24 AM)

    TxDMV Holiday Schedule – MLK Jr. Day

    Need to take care of business with the Texas Department of Motor Vehicles (TxDMV) during the next few days? Please be aware of the following schedules in observance of Martin Luther King Jr. Day: 

    • Saturday, Jan 13: The Oversize/Overweight Permits Office will be CLOSED during its regular Saturday hours.
    • Monday, Jan. 15: All TxDMV offices will be CLOSED.

    Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

    Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

     

     

    Source: Motor Carriers
    TxDMV Holiday Schedule – MLK Jr. Day

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    Resolved: eTAG Issue (01/10/2018 @ 10:50 AM CDT)

    Good morning,

     

    The issue with the eTAG system that delayed password reset emails has been resolved. If you experience any new issues with delayed password reset emails please contact the Service Desk.

    The statewide ticket for this issue is: 160464 

    Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

    If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

    We apologize for the inconvenience and any impact on you or your customers.

    Best regards,

    TxDMV Service Desk
    Department of Motor Vehicles
    IT Services Division 3
    800 Jackson Ave
    Austin, TX 78731
    (512) 465-4010
    (877) 933-2020
    ServiceDesk@TxDMV.gov

     

     

     

     

    Source: Dealers and Manufacturers
    Resolved: eTAG Issue (01/10/2018 @ 10:50 AM CDT)

    Posted in Dealers and Manufacturers | Comments Off on Resolved: eTAG Issue (01/10/2018 @ 10:50 AM CDT)