Good evening,
The deployment of the eLICENSING system update was completed as of 8:40 PM
tonight, Saturday, 04/19/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLICENSING Release 25.2.1 (04/19/2025 @8:40 PM)
Good morning,
On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025).
During the deployment window, you may experience intermittent connectivity issues when
accessing the eLICENSING System.
Note: A notification update will be published after the eLICENSING deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)
Good morning,
On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System with Release 25.2.1 which contains the content summarized below.
eLICENSING Business Reported Issues:
• Dealer Temporary Plates: Plates and Stickers App – Add New Dealer Temporary
Plates to the eLICENSING Application Processes
• Add Dealer Temporary Plates to “My Licenses & Plates”
• Dealer Temporary Plates: Update the Packing List
• Dealer Temporary Plates: Update the License Record
• Dealer Temporary Plates: Calculate Sequence Plate for Temporary – Motorcycle
• Update to the Independent (GDN) Motor Vehicle Dealers List Business Email Field
Please note: For your convenience the 25.2.1 eLICENSING Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please
refer to the TAC Hub (http://www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
eLICENSING Release Notes 25.2.1 (04/18/2025 @ 9:20 AM)
Good afternoon,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (04/16/2025 @ 1:15 PM)
Good morning,
On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025). During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System.
Note: A notification update will be published after the eLICENSING deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/16/2025 @ 8:10 AM)
Good afternoon,
On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025). During the deployment window, you may experience intermittent connectivity
issues when accessing the eLICENSING System.
Note: A notification update will be published after the eLICENSING deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)
|
Texas Permitting and Routing Optimization System (TxPROS) Upgrades on April 16th, 2025 The Texas Department of Motor Vehicles (TxDMV) will release an update to TxPROS at 6 p.m., April 16th, 2025. We do not anticipate any downtime. This update will introduce a variety of new and improved features designed to enhance the overall customer experience. Key enhancements include:
For questions or additional information, contact the Motor Carrier Division at 1-800-299-1700, option 2. |
Source: Motor Carriers
Texas Permitting and Routing Optimization System (TxPROS) Upgrades Scheduled for April 16, 2025
Good afternoon,
Voice service to all the Regional Service Centers is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Resolved: Regional Service Center Phone Lines unavailable (04/09/2025 @ 3:43 PM)
|
Source: Tax Assessor-Collectors
Resolved: CRD Call Center unavailable (04/09/2025 @ 3:10PM)
Good afternoon,
Based on this morning’s Data Center Services (DCS) network issues, TxDMV is aware of
reported RTS connectivity issues, and that some RTS users could not log in.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks and/or RTS connectivity issues
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
• If it was, follow re-print/void process
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: RTS Connectivity Issues and Transactions (04/09/2025 @ 1:35 PM)
Good afternoon,
TxDMV is aware of a brief webDEALER system connectivity issue that occurred earlier this
morning. The network issue originated at the Data Center Services (DCS) level, impacting
many agencies, including TxDMV.
The network connectivity issue has since been resolved.
Despite the very brief outage duration, we have asked DCS to share the root cause for this
outage once their troubleshooting and follow-on investigation has concluded. We will
provide an update as we learn more from DCS.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Informational: webDEALER Connectivity Issue (04/09/2025 @ 12:42 PM)
Good afternoon,
TxDMV is aware of a brief RTS system connectivity issue that occurred earlier this morning.
The network issue originated at the Data Center Services (DCS) level, impacting many
agencies, including TxDMV.
The network connectivity issue has since been resolved.
Despite the very brief outage duration, we have asked DCS to share the root cause for this
outage once their troubleshooting and follow-on investigation has concluded. We will
provide an update as we learn more from DCS.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: RTS Performance Issues (04/09/2025 @ 12:40 PM)
Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (03/09/2025 @ 10:40 AM)
|
Source: Tax Assessor-Collectors
Update: CRD Call Center unavailable (04/09/2025 @ 10:48 AM)
|
Source: Tax Assessor-Collectors
Initial Notification: Regional Service Center Phone Lines unavailable (04/09/2025 @ 10:08 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/09/2025 @ 9:17 AM)
Good afternoon,
The RTS system intermittent slowness issues have been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (03/27/2025 3:45 PM)
Good afternoon,
The RTS system is experiencing intermittent slowness when processing transactions.
Support staff are aware and working to resolve the issue. We will provide updates as they
become available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (03/27/2025 @ 1:52 PM)
|
Source: Dealers and Manufacturers
FANTASTIC NEWS! webDEALER 102 is Now Available 24/7
Good morning,
The deployment of the Registration and Titling System (RTS) update was completed
as of 11:05 PM last night, Saturday, 03/22/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Release 25.2 (03/23/2025 @ 5:35 AM)
Good morning,
The deployment of the webDEALER system update was completed as of 11:05 PM last
night, Saturday, 03/22/2025.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Release 25.2 (03/23/2025 @ 5:30 AM)
Good morning,
The deployment of the eLicensing system update was completed as of 11:05 PM
last night, Sunday, 03/22/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLicensing Release 25.2 (03/23/2025 @ 5:28 AM)
Good morning,
On Saturday, March 22, 2025, the Texas Department of Motor Vehicles (TxDMV) will
update the eLicensing System starting at 6:00 PM Saturday (3/22/2025), lasting up to
10:00 AM Sunday (3/23/2025). During the deployment window, you may experience
intermittent connectivity issues when accessing the eLicensing System.
Note: A notification update will be published after the eLicensing deployment is
completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder: eLicensing Release 25.2 (3/22/2024 @ 6:00 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing planned maintenance
for the webDealer System starting at 6:00 PM, Saturday (3/22/2025), lasting up to 10:00 AM
Sunday morning (3/23/2025).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder: WebDealer Planned Maintenance (3/22/2025 @ 6:00 PM)
