Good morning,

The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the Registration and Title System (RTS) starting at 6:00 PM,
Saturday (10/12/2024), lasting up to 10:00 AM, Sunday (10/13/2024).

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Good morning,

The login issue with Cognos and RTS Core has been resolved.

We apologize for the inconvenience and any impact on you and your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos and RTS Core Login Issue (10/08/2024 @ 8:52 AM)

Good morning,

The Texas Department of Motor Vehicles (TxDMV) IT Support Staff are aware of an issue
when logging into Cognos and RTS Core.

Support Staff are actively working to resolve the issue.

We apologize for the inconvenience and any impact on you and your customers,

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos and RTS Core Login Issue (10/08/2024 @ 8:00 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the Registration and Title System (RTS) starting at 6:00 PM,
Saturday (10/12/2024), lasting up to 10:00 AM, Sunday (10/13/2024).

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (10/12/2024 @ 6:00 PM)

Good morning,

Due to system issues which occurred Friday evening, the RTS report batch generation
process for Friday did not run for some offices.

For some cases, your Friday information will have Saturday’s Date.  If you worked on
Saturday both your Friday and Saturday report information will be combined.

Thank you, 

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports Issue (10/07/2024 @ 8:53 AM)

Good evening,

The Registration and Titling System (RTS) system maintenance was completed as
of 8:55 PM this evening, Saturday, October 5, 2024.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (10/05/2024 @ 8:55 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 7:00 PM,
Saturday (10/05/2024), lasting up to 2:00 AM, Sunday (10/06/2024).

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (10/05/2024 @ 7:00 PM)

Good morning,

The issue where some counties could not run their RTS Batch reports has been resolved.

We apologize for any impact this may have had on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Correction: Resolved: RTS Issue (10/02/2024 @ 11:15AM)

Good morning,

If you need Inventory Action report or Title Package report:

Rerun Inventory Action report:

Step 1: Go to Inventory, Inventory Action Report
Step 2:  Put in 10/1/2024 for report date.

Rerun Title Package Report:

Step 1: Go to Reports, Title Package Report
Step 2:  Put in 10/1/2024 for report date.

If you don’t do the steps below, then 10/1/2024 and 10/2/2024 will be
combined together in tomorrow’s reports.  

Note: These are broken down into Main office and Substation instructions.  

It would be best for substations to run their substations summary steps
first and then Main offices.  But if done out of order then Main office will
just need to rerun Countywide again to get the substation information. 

For Main offices instructions only:

Step 1.  Go to Funds, Funds Management, Rerun Substation Summary    
Step 2 . Enter 10/1/2024 for the Report Date    
Step 3.  Choose Cash Drawers that were closed out for yesterday’s work only,
               including Cash Drawer 99    
Step 4.  When prompted to Confirm Action CLT001, please confirm for the
              10/1/2024 date    
Step 5.  Once Steps 1 to 4 are completed, go to  Funds, Funds Management,
              rerun Countywide
Step 6.  Enter 10/1/2023 for the Report Date             
Step 7.  Click Enter

For Substations instructions only: 

Step 1.  Go to Funds, Funds Management, Rerun Substation Summary    
Step 2 . Enter 10/1/2024 for the Report Date    
Step 3.  Choose Cash Drawers that were closed out for yesterday’s work only.
Step 4.  When prompted to Confirm Action CLT001, please confirm for the
              10/1/2024 date    
Step 5.  Once Steps 1 to 4 are completed, Call your main office to rerun
              Countywide via Funds, funds Management. 

Thank you,

Texas Department of Motor Vehicles 
IT Services Division

Source: Tax Assessor-Collectors
Informational: Steps to Generate RTS Reports (10/02/2024 @ 11:15 AM)

Good morning,

The issue where some counties could not run their RTS Batch reports has been resolved.

We apologize for any impact this may have had on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Issue (09/27/2024 @ 11:15AM)

Good morning,

The TxDMV have received reports that some counties are experiencing issues running
their RTS Batch reports.

Support Staff are actively working to identify and resolve the issue.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Batch Reports Issue (10/02/2024 @ 8:35 AM)

Good morning,

The Active Registration Cube is currently unavailable on the Cognos Portal.

IT Support Staff are aware and are actively working to resolve the issue.

An update will be provided when additional information is available.

We apologize for the inconvenience and any impact on you and your
customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Active Registration Cube Issue (10/01/2024 @ 9:38 AM)

Good morning,

The Registration and Titling System (RTS) system maintenance was completed as
of 10:30 AM this morning, Sunday, 09/29/2024.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (09/29/2024 @ 10:30 AM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 7:00 PM,
Saturday (09/28/2024), lasting up to 10:00 AM, Sunday (09/29/2024).

During the deployment window, the RTS POS and associated systems will be
unavailable. 

A notification will be published once the system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (09/28/2024 @ 7:00 PM)

Good morning,

The issue where some users could not access the Registration and Titling System
(RTS) has been resolved.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: RTS Issue (09/27/2024 @ 10:08 AM)

Good morning,

The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue. 

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (09/27/2024 @ 8:00 AM)