Good morning,
The issue where some users could not access the RTS system has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Issue (05/12/2025 @ 10:20 AM)
Good morning,
The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (05/12/2025 @ 8:52 AM)
Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/09/2025 @ 10:25 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/09/2025 @ 8:20 AM)
Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/08/2025 @ 11:15 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/08/2025 @ 8:05 AM)
Good afternoon,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (05/07/2025 @ 1:40 PM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Funds Remittance Report
3 Week/Month TO Date Fees Report
4 Monthly Funds Report
5 E-Pay Deposit/Refund Notification Report
6 VTR Funds Adjustment Report
7 Out of County Sales Tax Report
8 Daily USAS Transaction Code Report
9 Daily [County/Region] FTP Electronic Funds Transfers
Title
1 NMVTIS Inquiry Report
2 Duplicate CCO Titles Issues Report
Fraud Reports
Administrative
1 Voided Transactions Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers,
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (05/07/2025 @ 8:27 AM)
Good afternoon,
The RTS system intermittent slowness issues have been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Intermittent Slowness (04/29/2025 4:35 PM)
Good afternoon,
The RTS system is experiencing intermittent slowness when processing transactions.
Support staff are aware and working to resolve the issue. We will provide updates as they
become available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Intermittent Slowness (04/29/2025 @ 1:32 PM)
Good morning,
The Cognos system is now available.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (04/29/2025 @ 10:18 AM)
Good morning,
The Cognos system is currently unavailable. Support Staff are working to resolve
the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Department
Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (04/29/2025 @ 9:42 AM)
Good morning,
The webDEALER scheduled maintenance was completed as of 7:50 AM this morning, Sunday,
04/27/2025.
Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER Scheduled Maintenance (04/27/2025 @ 7:50 AM)
Good morning,
The Registration and Titling System (RTS) scheduled maintenance was completed
as of 7:50 AM this morning, Sunday, 04/27/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS Scheduled Maintenance (04/27/2025 @ 7:50 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
for the webDEALER System starting at 5:00 AM, Sunday (04/27/2025), lasting up to 11:00 AM
(04/27/2025).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDEALER maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Reminder: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 5:00 AM Sunday (04/27/2025), lasting
up to 11:00 AM (04/27/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Reminder: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)
Good afternoon,
The issue where some users could not access the RTS system has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Issue (04/24/2025 @ 3:30 PM)
Good afternoon,
The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (04/24/2025 @ 2:40 PM)
Good morning,
All Cognos reports are now available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (04/24/2025 @ 10:56 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
for the webDEALER System starting at 5:00 AM, Sunday (04/27/2025), lasting up to 11:00 AM
(04/27/2025).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDEALER maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDEALER Scheduled Maintenance (04/27/2025 @ 5:00 AM)
Good afternoon,
The Texas Department of Motor Vehicles (TxDMV) will be performing scheduled maintenance
on the Registration and Title System (RTS) starting at 5:00 AM Sunday (04/27/2025), lasting
up to 11:00 AM (04/27/2025).
During the deployment window, the RTS POS and associated systems will be unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Scheduled Maintenance (04/27/2025 @ 5:00 AM)
Good morning,
Cognos Reporting is delayed for the following reports:
Finance
1 Fee Type Funds Report
2 Week/Month to Date Fees Report
3 Monthly Funds Report
An update will be provided when the above reports become available.
We apologize for the inconvenience and any impact on you and your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (04/23/2025 @ 11:18 AM)
Good evening,
The deployment of the eLICENSING system update was completed as of 8:40 PM
tonight, Saturday, 04/19/2025.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: eLICENSING Release 25.2.1 (04/19/2025 @8:40 PM)
Good morning,
On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System starting at 6:00 PM Saturday (04/19/2025), lasting up to 10:00 PM
(04/19/2025).
During the deployment window, you may experience intermittent connectivity issues when
accessing the eLICENSING System.
Note: A notification update will be published after the eLICENSING deployment is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Final Reminder: eLICENSING Release 25.2.1 (04/19/2025 @ 6:00 PM)
Good morning,
On Saturday, April 19, 2025, the Texas Department of Motor Vehicles (TxDMV) will update
the eLICENSING System with Release 25.2.1 which contains the content summarized below.
eLICENSING Business Reported Issues:
• Dealer Temporary Plates: Plates and Stickers App – Add New Dealer Temporary
Plates to the eLICENSING Application Processes
• Add Dealer Temporary Plates to “My Licenses & Plates”
• Dealer Temporary Plates: Update the Packing List
• Dealer Temporary Plates: Update the License Record
• Dealer Temporary Plates: Calculate Sequence Plate for Temporary – Motorcycle
• Update to the Independent (GDN) Motor Vehicle Dealers List Business Email Field
Please note: For your convenience the 25.2.1 eLICENSING Release Notes are attached. For
detailed information about the items listed above and additional enhancements, please
refer to the TAC Hub (http://www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
eLICENSING Release Notes 25.2.1 (04/18/2025 @ 9:20 AM)
