Good morning,
The issue where some users could not access the Registration and Titling System
(RTS) has been resolved.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Resolved: RTS Issue (09/27/2024 @ 10:08 AM)
Good morning,
The Texas Department of Motor Vehicles has received reports that RTS is unavailable for some
counties. Support staff are working to resolve the issue.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (09/27/2024 @ 8:00 AM)
|
Source: News and Information
San Antonio Regional Service Center Relocation
Good morning,
The webDEALER system maintenance was completed as of 6:45 AM this morning,
Sunday, 09/22/2024.
Please remember that if you used an Internet Down tag, you must enter the information
for that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always have the full allocation of unused Internet Down tags available when you need
them. Also remember that unused Internet Down tags are valid for one year from the
date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (09/22/2024 @ 6:45 AM)
Good morning,
The Registration and Titling System (RTS) planned maintenance was completed as
of 6:45 AM this morning, Sunday, 09/22/2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (09/22/2024 @ 6:45 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 10:00 PM,
Saturday (09/21/2024), lasting up to 10:00 AM, Sunday (09/22/2024).
During the deployment window, the RTS POS and associated systems will be
unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (09/21/2024 @ 10:00 PM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the webDealer System starting at 10:00 PM, Saturday (09/21/2024),
lasting up to 10:00 AM Sunday morning (09/22/2024).
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer System Maintenance (09/21/2024 @ 10:00 PM)
|
Source: Lienholders
TxDMV Customer Service and Protection Advisory Committee Meeting September 20, 2024 9 a.m. CDST
Good morning,
The webDEALER system maintenance was completed as of 8:31 AM this morning,
Sunday, 09/15/2024.
Please remember that if you used an Internet Down tag, you must enter the information
for that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always have the full allocation of unused Internet Down tags available when you need
them. Also remember that unused Internet Down tags are valid for one year from the
date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (09/15/2024 @ 8:31 AM)
Good morning,
The Registration and Titling System (RTS) planned maintenance was completed as
of 8:31 AM this morning, Sunday, 09/15/2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (09/15/2024 @ 8:31 AM)
|
Source: Dealers and Manufacturers
Fall Dealer webDEALER Webinars Are Available Now!
|
Source: Motor Carriers
No Load is Too Heavy to Share
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the webDealer System starting at 5:00 AM, Sunday (09/15/2024),
lasting up to 10:00 AM Sunday morning.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer System Maintenance (09/15/2024 @ 5:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 5:00 AM,
Sunday (09/15/2024), lasting up to 10:00 AM.
During the deployment window, the RTS POS and associated systems will be
unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (09/15/2024 @ 5:00 AM)
|
Please review and distribute as appropriate. Registration and Title Bulletin (RTB) #002-24 provides revised Notary Requirements for Disabled RTB #002-24 is attached. Thank you,
Annette Quintero, Director Attachment If you have any questions concerning this communication, please contact your local TxDMV Regional |
Source: Motorist Services
RTB #002-24 Revised Notary Requirements for Disabled Person License Plates and Disabled Veteran License Plates with the International Symbol of Access
|
Source: News and Information
Texas vehicle inspection changes coming soon
Good morning,
The webDEALER system maintenance was completed as of 11:05 AM this morning,
Sunday, 09/08/2024.
Please remember that if you used an Internet Down tag, you must enter the information
for that tag into webDEALER as soon as the system is accessible. Doing this will ensure
you always have the full allocation of unused Internet Down tags available when you need
them. Also remember that unused Internet Down tags are valid for one year from the
date they are printed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Completed: webDEALER System Maintenance (09/08/2024 @ 11:05 AM)
Good morning,
The Registration and Titling System (RTS) planned maintenance was completed as
of 11:05 AM this morning, Sunday, 09/08/2024.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Completed: RTS System Maintenance (09/08/2024 @ 11:05 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be performing system
maintenance for the webDealer System starting at 8:00 AM, Sunday (09/08/2024),
lasting up to 11:00 AM Sunday morning.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible.
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.
Note: A notification update will be published once the webDealer maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Dealers and Manufacturers
Initial Notification: webDealer System Maintenance (09/08/2024 @ 8:00 AM)
Good morning,
The Texas Department of Motor Vehicles (TxDMV) will be implementing system
maintenance for the Registration and Title System (RTS) starting at 8:00 AM,
Sunday (09/08/2024), lasting up to11:00 AM.
During the deployment window, the RTS POS and associated systems will be
unavailable.
A notification will be published once the system maintenance is completed.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Initial Notification: RTS System Maintenance (09/08/2024 @ 8:00 AM)
|
Source: Motor Carriers
TxDMV Holiday Hours – Labor Day 2024
|
Source: Dealers and Manufacturers
TxDMV publishes a rule adoption in the August 23, 2024, issue of the Texas Register.
|
Source: Dealers and Manufacturers
TxDMV publishes rule proposals in the August 23, 2024, issue of the Texas Register.
Good morning,
TxDMV is aware of reported RTS connectivity issues and that some RTS users could not log in.
If you are a RTS user that did not experience a login issue and/or did not experience any
lock out on your account, we still ask that you kindly log out of RTS, then log in again in order
to synchronize with RTS “unlock” commands so as to reestablish assured connectivity.
How to handle transactions after RTS unlocks
Scenario #1: You have completed the transaction but can’t print the transaction receipt.
○ Attempt to re-print the receipt
○ If unable to re-print, void the transaction and re-process the transaction
• You will need to run a transaction reconciliation report to obtain the trans ID#,
in order to void, should you not have the trans ID# already
Scenario #2: You did not complete the transaction, and when you try to complete it,
the system tells you that the transaction is still in-process.
○ Access the pending transaction from your set asides
○ This should allow you to access the transaction to complete processing
Scenario #3: You did not complete the transaction, and it’s not in set aside.
○ Run the transaction reconciliation report to verify those transactions
which are not completed
○ Redo transaction if the transaction was not completed.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
Informational: RTS Performance Issues and Transactions (08/15/2024 @ 10:31 AM)
Good morning,
Over the weekend of August 10, 2024, the Texas Department of Motor Vehicles (TxDMV)
updated the Registration and Titling System (RTS) with Release 24.3 which contains the
content summarized below.
Enhancements:
• Premium Embossed – Black & Gold Specialty License Plate
• Changes for embossed plate (new order and replacement) -not manufactured
by the Texas Department of Criminal Justice (TDCJ)
• Premium Embossed – Black & Yellow Specialty License Plate
• Florida A & M University Specialty License Plate
• Blue & Gold Premium Embossed Specialty License Plate
• Phi Beta Sigma Specialty License Plate
Please note: For your convenience, RTS Release Notes 24.3 are attached. For detailed
information about the items listed above, additional enhancements and issue
resolutions after the release have been deployed, please refer to the TAC Hub
(www.txdmv.gov/tax-assessor-collectors).
Thank you,
Texas Department of Motor Vehicles
IT Services Division
Source: Tax Assessor-Collectors
RTS County Release Notes 24.3 (08/14/2024 @ 8:29 AM)
