Introducing the New Dealer Compliance Services Section

Posted on October 17, 2025 by TxDMV

 

Dear Texas Dealer,

We are writing to provide more information about the Texas Department of Motor Vehicles (TxDMV) Dealer Compliance Services (DCS) section of the Enforcement Division and how it can be a resource to your business. DCS was established in July 2024, as part of the implementation of House Bill (HB) 718, to administer new compliance requirements for dealer premises and license plate management across the State of Texas.

DCS staff are tasked with providing statewide oversight to ensure dealers meet updated standards by conducting premise inspections of dealer locations, performing inventory audits of assigned license plates, and documenting deficiencies and violations through compliance reports. This is not intended to be a scary process; our staff are directed to use these activities as opportunities to continue educating the dealer community about the new regulations and support you in serving your customers effectively.

To support this mission, TxDMV deployed a team of 24 Dealer Compliance Specialists across Texas. Their responsibilities include:

  •  Reviewing dealer premise requirements as established in Texas Administrative Code 215.140;
  • Verifying physical premise and security measures associated with license plates;
  • Ensuring accurate metal plate inventory, usage, and data entry into department systems; and
  • Detecting and mitigating potential fraud, waste, or abuse of department resources.

What to Expect During a Dealer Visit

Dealer Compliance Specialists will visit your location for an educational visit or compliance review in an official marked Texas Department of Motor Vehicles (TxDMV) fleet vehicle and will present a TxDMV photo identification credential. DCS specialists will request to speak with the individual responsible for metal plate inventory and generally seek to review standard premise requirements, inspect department-issued metal plate inventories and other state property held by the dealer, and confirm that metal plate security and storage requirements are met.

A Dealer Compliance Specialist may take photos or videos of the physical premises and plate security setup. If opportunities for improvement are identified, best business practice education will be provided to dealer staff at the location. Dealers will have the opportunity to ask questions and will receive contact information for future support.

Available Resources

 

To support your operations, we encourage dealers to use the following tools:

Plates must be stored in a locked and secured room or closet, or a securely locked, substantially constructed safe or steel cabinet bolted or affixed to the floor or wall in such a way that the safe or steel cabinet cannot be readily removed.

The dealer must maintain restricted access to plates to only authorized personnel.

License plates must be stored at the dealer’s licensed address.

 

We appreciate your continued partnership in maintaining compliance and supporting the integrity of dealer operations across Texas. Please contact us at DealerCompliance@TxDMV.gov with questions or other requests.

 

Thank you,

 

Texas Department of Motor Vehicles

Dealer Compliance Services

Enforcement Division

 

Source: Dealers and Manufacturers
Introducing the New Dealer Compliance Services Section

Posted in Dealers and Manufacturers | Comments Off on Introducing the New Dealer Compliance Services Section

Resolved: Cognos Unavailable (10/17/2025 @ 11:55 AM)

Posted on October 17, 2025 by TxDMV

Good morning,

The Cognos system is now available.


We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Resolved: Cognos Unavailable (10/17/2025 @ 11:55 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Unavailable (10/17/2025 @ 11:55 AM)

Initial Notification: Cognos Unavailable (10/17/2025 @ 8:18 AM)

Posted on October 17, 2025 by TxDMV

Good morning,

The Cognos system is currently unavailable. Support Staff are working to resolve
the issue.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

Texas Department of Motor Vehicles
IT Department

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Unavailable (10/17/2025 @ 8:18 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Unavailable (10/17/2025 @ 8:18 AM)

Clarification on Ordering Standard Dealer and Dealer Temporary Plates

Posted on October 16, 2025 by TxDMV

 

The Texas Department of Motor Vehicles (TxDMV) continues to implement new features and performance improvements for plate distribution.

Please note that the following license plates are distributed by the Motor Vehicle Division (MVD) and must be ordered via your eLICENSING account:

  • Standard Dealer Plates; and

Standard dealer plate

  •        Dealer Temporary Plates.

Blue Dealer temp plate

 

The TxDMV’s Plate Inventory Management System (IMS) is incorrectly displaying Dealer Plates as available for order via that platform. This is an error, and TxDMV is working to correct it.

For additional information, please visit TxDMV’s dedicated HB 718 implementation page on our website.

We appreciate your patience and partnership as we continue to make enhancements to better support your business operations.

 

Monique Johnston, Director

Motor Vehicle Division

Texas Department of Motor Vehicles

 

 

 

 

 

Source: Dealers and Manufacturers
Clarification on Ordering Standard Dealer and Dealer Temporary Plates

Posted in Dealers and Manufacturers | Comments Off on Clarification on Ordering Standard Dealer and Dealer Temporary Plates

Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 15, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the webDEALER System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 15, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the eLICENSING System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Reminder Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 15, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the Cognos reporting system will
be unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Update: webDEALER Unavailable (10/15/2025 @ 10:45 AM)

Posted on October 15, 2025 by TxDMV

Good morning,

     The webDEALER system is currently available. Support staff are still monitoring and
     investigating to find the root cause.  

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Update: webDEALER Unavailable (10/15/2025 @ 10:45 AM)

Posted in Dealers and Manufacturers | Comments Off on Update: webDEALER Unavailable (10/15/2025 @ 10:45 AM)

Initial Notification: webDEALER Unavailable (10/15/2025 @ 10:13 AM)

Posted on October 15, 2025 by TxDMV

Good morning,

     The Texas Department of Motor Vehicles has received reports that the webDEALER
     system is currently unavailable. Support staff are working to resolve the issue. 

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (10/15/2025 @ 10:13 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (10/15/2025 @ 10:13 AM)

Resolved: webDEALER Unavailable (10/14/2025 @ 1:50 PM)

Posted on October 14, 2025 by TxDMV

Good afternoon,

The webDEALER System is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (10/14/2025 @ 1:50 PM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (10/14/2025 @ 1:50 PM)

Initial Notification: webDEALER Unavailable (10/14/2025 @ 11:27 AM)

Posted on October 14, 2025 by TxDMV

Good morning,

     The Texas Department of Motor Vehicles has received reports that the webDEALER
     system is currently unavailable. Support staff are working to resolve the issue. 

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (10/14/2025 @ 11:27 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (10/14/2025 @ 11:27 AM)

Resolved: webDEALER Unavailable (10/14/2025 @ 10:36 AM)

Posted on October 14, 2025 by TxDMV

Good morning,

The webDEALER System is now available.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Resolved: webDEALER Unavailable (10/14/2025 @ 10:36 AM)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER Unavailable (10/14/2025 @ 10:36 AM)

Initial Notification: webDEALER Unavailable (10/14/2025 @ 10:19 AM)

Posted on October 14, 2025 by TxDMV

Good morning,

     The Texas Department of Motor Vehicles has received reports that the webDEALER
     system is currently unavailable. Support staff are working to resolve the issue. 

     We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER Unavailable (10/14/2025 @ 10:19 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Unavailable (10/14/2025 @ 10:19 AM)

Informational: RTS – Cognos Reporting and Monthly Funds Reports (10/13/2025 @ 2:42 PM)

Posted on October 13, 2025 by TxDMV

Good morning,

TxDMV is aware of an issue with the Cognos Monthly Funds Report (Sales Tax) for the
IRP Registration Emissions. 

Once the issue has been resolved please re-run your Cognos Monthly Funds Report to
ensure all the data in your reports has been updated. 

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles

 

 

Source: Tax Assessor-Collectors
Informational: RTS – Cognos Reporting and Monthly Funds Reports (10/13/2025 @ 2:42 PM)

Posted in Tax Assessor-Collectors | Comments Off on Informational: RTS – Cognos Reporting and Monthly Funds Reports (10/13/2025 @ 2:42 PM)

Initial Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 13, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the Cognos reporting system will
be unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Initial Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Initial Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 13, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the eLICENSING System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Initial Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted on October 13, 2025 by TxDMV

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will perform system
maintenance starting at 5:00 AM, Sunday (10/19/2025), lasting up to
4:00 PM, Sunday (10/19/2025).

Due to the nature of this maintenance, the webDEALER System will be
unavailable during the maintenance window.

A notification will be published once the system maintenance is completed.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER Scheduled Maintenance (10/19/2025 @ 5:00 AM)

webDEALER System Resources Available in English and Español

Posted on October 9, 2025 by TxDMV

Texas DMV

Texas Department of Motor Vehicles (TxDMV) is here to support you and provide helpful resources related to the webDEALER system and proper use of your license plate inventory; great news – many of them are also available in Spanish!

Training videos related to the webDEALER system applications including webDEALER, ePLATE, and Inventory Management System (IMS) are available on our website and our TxDMV YouTube Channel.

The following resource documents are also available in English and Español.

These guides are quick, easy-to-use tools to help support your business needs. We recommend using these documents via the website link to ensure you are accessing the latest updated version.

 

Annette Quintero, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions, please contact your local Texas Department of Motor Vehicles Regional Service Center.

El Departamento de Vehículos Motorizados de Texas (TxDMV) está aquí para apoyarle y proporcionarle recursos útiles relacionados con el sistema webDEALER y el uso correcto de su inventario de placas. ¡Tenemos buenas noticias – muchos de ellos también están disponibles en español!

Los videos de capacitación relacionados con las aplicaciones del sistema webDEALER, incluidos webDEALER, ePLATE y el Sistema de gestión de inventario (IMS), están disponibles en nuestro sitio web y en nuestro canal de YouTube de TxDMV.

Los siguientes documentos de recursos también están disponibles en inglés y español.

Estas guías son herramientas rápidas y fáciles de usar que le ayudarán a satisfacer las necesidades de su negocio. Recomendamos usar estos documentos a través del enlace del sitio web para asegurarse de acceder a la versión más reciente.

 

Annette Quintero, Directora
División de Títulos y Registro de Vehículos
Departamento de Vehículos Motorizados de Texas

Si tiene alguna pregunta, comuníquese con su Centro de Servicio Regional local del Departamento de Vehículos Motorizados de Texas.

Source: Dealers and Manufacturers
webDEALER System Resources Available in English and Español

Posted in Dealers and Manufacturers | Comments Off on webDEALER System Resources Available in English and Español

Canceled: TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting

Posted on October 8, 2025 by TxDMV

Texas DMV

The TxDMV Motor Vehicle Industry Regulation Advisory Committee meeting scheduled for today (Wednesday, October 8, 2025) at 1 p.m. has been canceled due to technical difficulties.

Source: Insurance Industry
Canceled: TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting

Posted in Insurance Industry | Comments Off on Canceled: TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting

Resolved: Cognos Reports delayed (10/08/2025 @ 11:14 AM)

Posted on October 8, 2025 by TxDMV

Good morning,

All Cognos reports are now available.

We apologize for the inconvenience and any impact on you and your customers.


Thank you,

 

Texas Department of Motor Vehicles
IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports delayed (10/08/2025 @ 11:14 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports delayed (10/08/2025 @ 11:14 AM)

Initial Notification: Cognos Reports Delayed (10/08/2025 @ 8:08 AM)

Posted on October 8, 2025 by TxDMV

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


 An update will be provided when the above reports become available.

 We apologize for the inconvenience and any impact on you and your customers,


 Thank you,

 

 Texas Department of Motor Vehicles
 IT Services Division

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (10/08/2025 @ 8:08 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (10/08/2025 @ 8:08 AM)

Initial Notification: Cognos Reports Delayed (10/07/2025 @ 7:53 AM)

Posted on October 7, 2025 by TxDMV

Good morning,

Cognos Reporting is delayed for the following reports:

Finance
1  Fee Type Funds Report
2  Funds Remittance Report
3  Week/Month TO Date Fees Report
4  Monthly Funds Report
5  E-Pay Deposit/Refund Notification Report
6  VTR Funds Adjustment Report
7  Out of County Sales Tax Report
8  Daily USAS Transaction Code Report
9  Daily [County/Region] FTP Electronic Funds Transfers

Title
1  NMVTIS Inquiry Report
2  Duplicate CCO Titles Issues Report

Fraud Reports

Administrative
1  Voided Transactions Report


 An update will be provided when the above reports become available.

 We apologize for the inconvenience and any impact on you and your customers,


 Thank you,

 

 Texas Department of Motor Vehicles
 IT Services Division

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Delayed (10/07/2025 @ 7:53 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Delayed (10/07/2025 @ 7:53 AM)

Updated Link: TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting

Posted on October 6, 2025 by TxDMV

Texas DMV

TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting
Wednesday, October 8, 2025 – 1:00 p.m.

The physical location of the meeting will be the Lone Star Conference Room of Building 1, 4000 Jackson Avenue, Austin, Texas 78731, where the teleconference call will be audible to the public.

Teleconference Instructions:
Attendee Join Link
Meeting ID: 225 310 923 761 5
Passcode: Jv2Ew7Vi

Dial in by phone for Public Attendees
1 737-787-8456,, 568845003# United States, Austin
Find a local number
Phone conference ID: 568 845 003#

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, materials, public comment registration form, and transcripts here: https://www.TxDMV.gov/about-us/TxDMV-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Advisory Committee or send an email to GCO_General@TxDMV.gov to register by providing the required information prior to the agenda item being taken up by the Advisory Committee:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Insurance Industry
Updated Link: TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting

Posted in Insurance Industry | Comments Off on Updated Link: TxDMV Motor Vehicle Industry Regulation Advisory Committee Meeting

TxDMV Motor Carrier Regulation Advisory Committee Meeting

Posted on October 6, 2025 by TxDMV

Texas DMV

TxDMV Motor Carrier Regulation Advisory Committee Meeting
Thursday, October 9, 2025 – 1:00 p.m.

The physical location of the meeting will be the Lone Star Conference Room of Building 1, 4000 Jackson Avenue, Austin, Texas 78731, where the teleconference call will be audible to the public.

Teleconference Instructions:

Attendee Join Link 
Meeting ID: 220 702 833 887 6
Passcode: bZ6Fs9Hs necessary

Dial in by phone for Public Attendees
1 737-787-8456,, 156624106# United States, Austin
Find a local number
Phone conference ID: 156 624 106#

Link to Meeting Agenda

TxDMV Board, committee, and advisory committee meetings are open to the public. Visit the TxDMV Board page for meeting agendas, materials, public comment registration form, and transcripts here: https://www.TxDMV.gov/about-us/TxDMV-board-meetings.

If you would like to comment on an agenda item, you must complete a speaker’s form at the registration table prior to the agenda item being taken up by the Advisory Committee or send an email to GCO_General@TxDMV.gov to register by providing the required information prior to the agenda item being taken up by the Advisory Committee:

  1. a completed Public Comment Registration Form; or
  2. the following information:
    • the agenda item you wish to comment on;
    • your name;
    • your address (optional), including your city, state, and zip code; and
    • who you are representing.

Public comment will only be accepted in person. Each speaker will be limited to three minutes, and time allotted to one speaker may not be reassigned to another speaker.

Source: Insurance Industry
TxDMV Motor Carrier Regulation Advisory Committee Meeting

Posted in Insurance Industry | Comments Off on TxDMV Motor Carrier Regulation Advisory Committee Meeting

Completed: Cognos Scheduled Maintenance (10/05/2025 @ 08:35 AM)

Posted on October 5, 2025 by TxDMV

Good morning,

The planned system maintenance for the Cognos System was
completed as of 08:35 AM, Sunday 10/05/2025.

We appreciate your patience and cooperation as we worked to
complete this essential maintenance work for Cognos.


Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Tax Assessor-Collectors
Completed: Cognos Scheduled Maintenance (10/05/2025 @ 08:35 AM)

Posted in Tax Assessor-Collectors | Comments Off on Completed: Cognos Scheduled Maintenance (10/05/2025 @ 08:35 AM)