Good afternoon,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/28/2024 @ 3:00 PM)

Good afternoon,

The statewide data center connectivity outage has been resolved.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

Thank you,

    Texas Department of Motor Vehicles
    IT Division

Source: Dealers and Manufacturers
Resolved: webDEALER Performance Issues (03/25/2024 @ 5:30 PM)

Good morning,

The webDealer system is operational at this time.

The issues experienced this morning were caused by a statewide data center connectivity
outage.  This impacted several agencies, including TxDMV.  webDealer is now functioning
as normal.  However, the statewide vendor continues to assess the issue.  They have
advised that agencies may experience intermittent connectivity to their systems until such
time as they fully resolve the outage.

Please remember that if you used an Internet Down tag, you must enter the information for that tag into 
webDealer as soon as the system is accessible. Doing this will ensure you always have the full allocation of
unused Internet Down tags available when you need them. Also, remember that unused Internet Down tags
are valid for one year from the date they are printed.

We will follow up with an all clear communication as soon as we have confirmation from the vendor.

Thank you,

Texas Department of Motor Vehicles
IT Division

Source: Dealers and Manufacturers
Update: webDEALER Performance Issues (03/25/2024 10:22 AM)

Good morning,

Some users have reported that the webDEALER system is experiencing intermittent performance
issues.  Support staff are aware and working to resolve the issues. 

We apologize for the inconvenience and any impact on you or your customers.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags.
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDEALER as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Thank you,

Texas Department of Motor Vehicles
IT Department

Source: Dealers and Manufacturers
Initial Notification: webDEALER Performance Issues (03/25/2024 @ 8:52 AM)

Good morning,

The webDEALER planned maintenance was completed as of 1:00 AM this morning,
Saturday, 03/23/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/22/2024 @ 6:00 PM)

Good afternoon,

The Texas Department of Motor Vehicles (TxDMV) will be implementing scheduled
maintenance for the webDealer System starting at 6:00 PM this evening, Friday (03/22/2024),
lasting up to 10:00 PM this evening.

This maintenance window was planned based on maintenance vendor availability,
limited to business days only.  During this evening’s maintenance window, the
maintenance team does not expect customers will experience any prolonged outage
or interruption in service.  However, due to the nature of the maintenance work,
you may experience minimal intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

A notification will be published once the webDealer system maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Scheduled Maintenance (03/22/24 @ 6:00 PM)

Good evening,

The webDEALER planned maintenance was completed as of 9:09 PM this evening, Friday, 
03/15/2024.

Please remember that if you used an Internet Down tag, you must enter the information for
that tag into webDEALER as soon as the system is accessible. Doing this will ensure you always
have the full allocation of unused Internet Down tags available when you need them. Also
remember that unused Internet Down tags are valid for one year from the date they are printed. 

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Completed: webDEALER Planned Maintenance (03/15/2024 @ 9:09 PM)

Good afternoon,

On Friday, March 15, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 6:00 PM, lasting up to 11:59 PM. During the maintenance
window, you may experience intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Reminder: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)

Good afternoon,

On Friday, March 15, 2024, the Texas Department of Motor Vehicles (TxDMV) will update
the webDealer System starting at 6:00 PM, lasting up to 11:59 PM. During the maintenance
window, you may experience intermittent network connectivity when accessing the
webDealer system.

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down tags. 
Every dealer is allowed a minimum of 30 Internet Down tags. Please remember that after using an Internet
Down tag, you must enter the information for that tag into webDealer as soon as the system is accessible. 
Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you
need them. Internet Down tags are valid for one year from the date they are printed.

Note: A notification update will be published once the webDealer maintenance is completed.

Thank you,

Texas Department of Motor Vehicles
IT Services Division

Source: Dealers and Manufacturers
Initial Notification: webDealer Planned Maintenance (03/15/24 @ 6:00 PM)