Good morning,

All Cognos reports were available for viewing as of 10:00 AM Central Time this morning (03/21/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is: 170148

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 11:30 AM Central Time this morning (03/21/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 170148

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

All Cognos reports were available for viewing as of 9:20 AM Central Time this morning (03/20/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is: 169957

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 10:30 AM Central Time this morning (03/20/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 169957

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

All Cognos reports were available for viewing as of 9:30 AM Central Time this morning (03/16/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 169575

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 11:00 AM Central Time this morning (03/16/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 169575 

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

All Cognos reports were available for viewing as of 9:24 AM Central Time this morning (03/14/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 169214

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 10:30 AM Central Time this morning (03/14/2018). A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 169214

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

All Cognos reports were available for viewing as of 9:51 AM Central Time this morning (03/13/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 168985

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report and Inventory Transaction Report will be delayed and are expected to be available by 9:00 AM Central Time this morning (03/13/2018).  A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 168985

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good afternoon,

The performance issue with the DPS Vehicle Inspection Lookup was resolved as of 1:55 PM Central Time, this afternoon (03/11/2018).  If you experience any new issues with the DPS Vehicle Inspection Lookup, please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best Regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov.

Good morning, 

Support Staff have identified an intermittent performance issue with the Department of Public Safety (DPS) Vehicle Inspection Service.  This issue started on Saturday, March 10, 2018 and may cause a limited number of users to experience delays or other issues completing transactions.

Systems Impacted: All systems below may experience intermittent performance issues that may result in the customer being directed to go to the nearest county office:

•  IVTRS

Systems Partially Impacted: All systems below may experience intermittent performance issues that may cause delays to transactions of one minute or more:

• RTS
• webDEALER
• webSUB

Note: Support Staff are working with DPS to resolve the issue. A reply to all will be sent when the issue has been resolved. 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov.

Good morning,

The RTS system encountered a performance issue between 9:40 AM and 9:50 AM today (03/08/2018) which caused users to experience issues retrieving information. If you experienced this issue please reboot your work station and try to log in again. If the issue persists, please contact the Service Desk.

Statewide Ticket: 168461

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Please review and distribute as appropriate.

This notice is to inform you registration renewals for Antique license plates expiring March 31 were mailed later than usual. The printing and mailing delay of the renewal notices was caused by a technical issue related to the Registration and Title System (RTS) Release 9.0.0 that went into effect in January. RTS Release 9.0.0 allowed for the staggering of certain license plates, including the Antique plates, which up until this year have expired in March every five years. Antique plates will continue to be valid for 60 months, but they will be staggered based on the month of application and manufactured on demand.

As a reminder, there has been no change to the renewal process for those customers who have been approved to display a license plate that is the same model year as their qualifying vehicle (i.e., do not create a special plate record in the RTS for vehicles with an old plate).

If you need additional information, please contact your local TxDMV Regional Service Center.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:DP

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Good morning,

All Cognos reports were available for viewing as of 8:15 AM Central Time this morning (03/07/2018).  If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk.

The statewide ticket for this issue is 168268

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Good morning,

The Week to Date Report  and Inventory Transaction Report will be delayed and are expected to be available by 9:30 AM Central Time this morning (03/07/2018).  A notification will be sent once the reports are available. 

The statewide ticket for this issue is: 168268

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov