Initial Notification: RTS issue reported (5/10/2019 @ 2:30 PM CST)

Posted on May 10, 2019 by TxDMV

Good afternoon,

An issue has been identified, which prevents users from completing title and registration transactions.  Support staff are working to identify and resolve the issue. An update will be sent by 4:00 PM CST this afternoon, May 10, 2019.

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. DMV Customer Service Representatives are available from 8:00 AM to 5:00 PM CST, Monday through Friday.

Thank you,

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-3351

ITSupport@TxDMV.gov

 

 

 

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (5/10/2019 @ 2:30 PM CST)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (5/10/2019 @ 2:30 PM CST)

TxDMV Board Meeting – May 2019

Posted on April 29, 2019 by TxDMV

 

 

The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meeting for the month of May 2019: 

Board Meeting 
Thursday, May 2, 2019 – 8:30 a.m.  
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meeting – May 2019

Posted in News and Information | Comments Off on TxDMV Board Meeting – May 2019

Weight Limits in Effect for IH45/IH20 Connector Ramps South of Dallas

Posted on April 23, 2019 by TxDMV

The Texas Department of Transportation has temporarily placed weight limits on three of the four direct connector ramps at the interchanges of IH45 and IH20 south of Dallas.

The direct connector ramps that are affected include:

  • IH45 northbound to IH20 westbound
  • IH45 southbound to IH20 eastbound
  • IH20 westbound to IH45 southbound

Weights are limited to:

  • 20,000 lbs. on a single axle
  • 34,000 lbs. on a tandem axle group

There is no gross vehicle weight limit.

These weight limits apply to:

  • All permit loads
  • Mobile cranes
  • Concrete trucks
  • Recycle trucks
  • Container trucks
  • Well service trucks
  • Garbage trucks
  • EV class of fire engines (typically only used at airports)

It is illegal for trucks to ignore the new, temporary weight limitations. The Dallas County Overweight Enforcement Unit will issue citations and fines accordingly.

For size and weight permitting or routing questions, contact the TxDMV’s Motor Carrier Division at 1-800-299-1700, options 2-5-2.

 

Source: Motor Carriers
Weight Limits in Effect for IH45/IH20 Connector Ramps South of Dallas

Posted in Motor Carriers | Comments Off on Weight Limits in Effect for IH45/IH20 Connector Ramps South of Dallas

webDEALER County User Guide Update

Posted on April 22, 2019 by TxDMV

Please review and distribute as appropriate.

An update to the webDEALER County User Guide (attached) is now available through the webDEALER resources for County users link on the webDEALER support tab and at www.txdmv.gov/tax-assessor-collectors. Version 4.1.1 of the webDEALER County User Guide incorporates the changes introduced in the webDEALER County User Guide Addendum 4.1.0.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:JE

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

Source: Contractors and Vendors
webDEALER County User Guide Update

Posted in Contractors and Vendors | Comments Off on webDEALER County User Guide Update

webDEALER Dealer User Guide Update

Posted on April 22, 2019 by TxDMV

Please review and distribute as appropriate.

An update to the webDEALER Dealer User Guide (attached) is now available through the webDEALER resources for Dealers and Commercial Fleet Buyers link on the webDEALER support tab and at www.txdmv.gov/dealers. Version 4.1.1 of the webDEALER Dealer User Guide incorporates the changes introduced in the webDEALER eTAG Addendum 4.0.0 and the webDEALER Dealer User Guide Addendum 4.1.0.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

 

JK:TT:JE

Attachment

If you have any questions concerning this communication, please contact your local county tax assessor-collector’s office.

 

 

 

Source: Contractors and Vendors
webDEALER Dealer User Guide Update

Posted in Contractors and Vendors | Comments Off on webDEALER Dealer User Guide Update

TxDMV Huntsville Warehouse Lock-down Status

Posted on April 22, 2019 by TxDMV

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w:* {behavior:url(#default#VML);}
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As of Friday afternoon, 4-19-19, the TxDMV Huntsville Warehouse operation is no longer in lock-down status. During the lock-down we were able to work a skeleton crew of inmates to process allocations orders and manufacture specialty license
plates. At this time, we anticipate little or no delay in these services. Production of general issue plates has resumed as well.

 

Best regards,

 

Brad Beaty

Program Specialist III

Texas Department of Motor Vehicles

Phone: 512-465-1438

Cell Phone: 512-565-7495

E-mail: brad.beaty@txdmv.gov

 

DMV2line4C

 

Tell us how we’re doing. Complete our
customer satisfaction survey.

 

Source: Tax Assessor-Collectors
TxDMV Huntsville Warehouse Lock-down Status

Posted in Tax Assessor-Collectors | Comments Off on TxDMV Huntsville Warehouse Lock-down Status

April 2019 Salvage/Nonrepairable Motor Vehicle Manual Update

Posted on April 10, 2019 by TxDMV

Please review and distribute as appropriate.

The latest update to the Salvage/Nonrepairable Motor Vehicle Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 2 – Title Application and Issuance
Section 2.4, “Application for Salvage or Nonrepairable Vehicle Title,” was updated to provide information regarding the acceptability of electronic signatures. An electronic signature may only be used on a secure document if the secure document is submitted to the department through webSALVAGE. Non-secure documents may be signed with electronic signatures whether submitted to the department physically or through webSALVAGE.

Chapter 4 – Insurance Companies
Section 4.3, “Applications Without Proper Evidence of Ownership,” was updated to remove the requirement for proof of a paid claim by an insurance company in accordance with Registration and Title Bulletin #001-19.

Chapter 8 – Replacements, Errors, and Innocent Purchasers
Section 8.5, “Salvage Document or COA Issued in Error,” was updated to remove the reference to a Certificate of Authority (COA) issued prior to October 1, 2007. The issue date of the COA does not affect the procedure to reinstate a prior Texas title record when a COA is issued in error.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
April 2019 Salvage/Nonrepairable Motor Vehicle Manual Update

Posted in Motorist Services | Comments Off on April 2019 Salvage/Nonrepairable Motor Vehicle Manual Update

Huntsville Lock-down Status Update

Posted on April 4, 2019 by TxDMV

v:* {behavior:url(#default#VML);}
o:* {behavior:url(#default#VML);}
w:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}

As of today, April 4th, 2019, the TxDMV Warehouse located on the TDCJ-Wynne Unit in Huntsville TX is still under a lock-down. We received a small work crew today and will begin processing all pending orders.
Currently, we are running about three work days behind schedule. This includes supplies ordered from the warehouse and special plate production. Small emergency orders received through allocations will be filled ASAP.  Emergency orders consist of warehouse
items (non-special plates) that will sustain a county or region that is near depletion for a few days. These orders must be kept to a minimum as they will be shipped Fed Ex.

 

An update to the lock-down status will be provided as information is received from TDCJ.

 

Best Regards

 

Brad Beaty

Program Specialist III

Texas Department of Motor Vehicles

E-mail: brad.beaty@txdmv.gov

 

DMV2line4C

 

Tell us how we’re doing. Complete our
customer satisfaction survey.

 

Source: Tax Assessor-Collectors
Huntsville Lock-down Status Update

Posted in Tax Assessor-Collectors | Comments Off on Huntsville Lock-down Status Update

Initial Notification: IRP Transmittal Report Delayed (04/04/2019 @ 10:00 AM CST)

Posted on April 4, 2019 by TxDMV

Good morning,

 

Due to an issue with the IRP batch process last night, the IRP Transmittal Reports will be delayed. An update will be sent by 11:00 AM CST. 

 

If you would like to speak to a TxDMV Customer Service Representative, please call 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
Initial Notification: IRP Transmittal Report Delayed (04/04/2019 @ 10:00 AM CST)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: IRP Transmittal Report Delayed (04/04/2019 @ 10:00 AM CST)

April 2019 Motor Vehicle Title Manual Update

Posted on April 3, 2019 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 11 – Signature – Authority to Sign
Section 11.2, “Signature Formats,” was updated to provide information regarding the acceptability of electronic signatures.

Section 11.3, “Electronic Signatures,” was added to provide information regarding electronic signatures as detailed in Registration and Title Bulletin #009-18. Additional sections in Chapter 11 have been renumbered to allow for the new section.

Chapter 25 – Motor Vehicle Dealers
Section 25.7, “Courtesy Delivery,” was added to provide licensed Texas motor vehicle dealers with information regarding courtesy delivery transactions.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
April 2019 Motor Vehicle Title Manual Update

Posted in Motorist Services | Comments Off on April 2019 Motor Vehicle Title Manual Update

April 2019 Registration Manual Update

Posted on April 3, 2019 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Registration Manual (attached) is now available via Registration and Title System (RTS) workstations and at www.txdmv.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 4 – Driver’s Privacy Protection Act
Section 4.13, “In Summary,” was updated to clarify a person requesting personal information from a motor vehicle record must provide a current photo identification with a unique identification number. In addition, the list of acceptable forms of identification was updated to include those specified in Title 43 Administrative Code, §217.5.

Chapter 8 – Additional and Voluntary Fees
Section 8.7, “Optional County Fee for Transportation Projects,” was updated to include information on which counties have statutory authority to increase the Optional Mobility Fee to an amount not to exceed $20.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:KJ

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Dealers and Manufacturers
April 2019 Registration Manual Update

Posted in Dealers and Manufacturers | Comments Off on April 2019 Registration Manual Update

Resolved: Network Issue (03/12/2019 @ 11:10 AM)

Posted on March 12, 2019 by TxDMV

Good Morning,

An issue with the state network existed between 10:36 a.m. and 10:51 a.m. this morning (03/12/2019) and may have caused some workstations to experience intermittent connectivity to the RTS system.  The issue was resolved at 10:51 am. this morning (03/12/2019). If you encounter new issues, please contact a Customer Service representative.

 

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: Network Issue (03/12/2019 @ 11:10 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Network Issue (03/12/2019 @ 11:10 AM)

e-View for Specialty License Plate Designs

Posted on March 11, 2019 by TxDMV

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles is previewing three license plates: Checkered Flag, Dallas Mavericks and Save the Texas Ocelots. We offer you the opportunity to provide input on these new designs.

Please visit us at the following link to provide your comments no later than 5:00 p.m., March 20, 2019.

http://www.txdmv.gov/motorists/license-plates/eview

The department will review and consider all input received.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
e-View for Specialty License Plate Designs

Posted in Tax Assessor-Collectors | Comments Off on e-View for Specialty License Plate Designs

Proposed 43 TAC Chapter 210

Posted on March 5, 2019 by TxDMV

Proposed 43 TAC Chapter 210

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed rule review of the Texas Administrative Code, which affect Chapter 210, Contract Management. The proposed rule review is posted for public comment until 5:00 p.m. on April 1, 2019. The proposed rule review is attached and is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the department’s website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment 

 

Source: Dealers and Manufacturers
Proposed 43 TAC Chapter 210

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC Chapter 210

Proposed 43 TAC Chapter 209

Posted on March 5, 2019 by TxDMV

Proposed 43 TAC Chapter 209

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed rule review of the Texas Administrative Code, which affect Chapter 209, Finance. The proposed rule review is posted for public comment until 5:00 p.m. on April 1, 2019. The proposed rule review is attached and is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the department’s website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Proposed 43 TAC Chapter 209

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC Chapter 209

Proposed 43 TAC Chapter 208

Posted on March 5, 2019 by TxDMV

Proposed 43 TAC Chapter 208

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed rule review of the Texas Administrative Code, which affect Chapter 208, Employment Practices. The proposed rule review is posted for public comment until 5:00 p.m. on April 1, 2019. The proposed rule review is attached and is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the department’s website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment

 

 

Source: Dealers and Manufacturers
Proposed 43 TAC Chapter 208

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC Chapter 208

Proposed TAC, New Chapter 223

Posted on March 5, 2019 by TxDMV

Proposed TAC, New Chapter 223

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed new chapter to the Texas Administrative Code, Chapter 223, Compliance and Investigations Division, §§223.1-223.3. The proposed new chapter is posted for public comment until 5:00 p.m. on April 1, 2019. The proposed language is attached and is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Proposed TAC, New Chapter 223

Posted in Dealers and Manufacturers | Comments Off on Proposed TAC, New Chapter 223

Proposed 43 TAC Chapter 206

Posted on March 5, 2019 by TxDMV

Proposed 43 TAC Chapter 206

 

Amendments, §206.92 and §206.93

Repeals, §206.94 and §206.95

New, §§206.94-206.99

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 206. These proposed changes are posted for public comment until 5:00 p.m. on April 1, 2019. The proposed language is attached and is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at

http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Proposed 43 TAC Chapter 206

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC Chapter 206

RTB #001-19 Elimination of Requirement for Proof of Paid Claim

Posted on February 28, 2019 by TxDMV

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Insurance Industry
RTB #001-19 Elimination of Requirement for Proof of Paid Claim

Posted in Insurance Industry | Comments Off on RTB #001-19 Elimination of Requirement for Proof of Paid Claim

Webinars for Texas.gov Payment Processor Transition

Posted on February 20, 2019 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors to discuss the Texas.gov payment processor transition from WorldPay to First Data Payment. The webinars will cover cut off times for payment processing; how to log in to the First Data Payment portal; the new process to handle First Data Payment charge backs; and best practices for handling customers’ protected information. Webinars will hosted by TxDMV and conducted by Texas.gov staff.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, February 26, 2019, at 9:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/7864303494107198466

Tuesday, February 26, 2019, at 2:00 PM – 4:00 PM CST
https://attendee.gotowebinar.com/register/2329071688813153026

Wednesday, February 27, 2019, at 9:00 AM – 11:00 AM CST
https://register.gotowebinar.com/register/2252851343752497154

Wednesday, February 27, 2019, at 2:00 PM – 4:00 PM CST
https://attendee.gotowebinar.com/register/3870380282769167618

Thursday, February 28, 2019, at 9:00 AM – 11:00 AM CST
https://register.gotowebinar.com/register/6749974847635469058

Thursday, February 28, 2019, at 2:00 PM – 4:00 PM CST
https://attendee.gotowebinar.com/register/4503563740437966850

Tax assessor-collectors and deputies: continuing education credit may be considered for your participation in certain TxDMV hosted webinars. A submission form has been created for you to log your information on the TxDMV website on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Webinars for Texas.gov Payment Processor Transition

Posted in Tax Assessor-Collectors | Comments Off on Webinars for Texas.gov Payment Processor Transition

Motor Vehicle Dealer Training Seminar – Abilene

Posted on February 20, 2019 by TxDMV

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on March 14th, 2019, in Abilene, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Abilene

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Abilene

Salvage Motor Vehicle Dealer Training Seminar – Abilene

Posted on February 20, 2019 by TxDMV

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on March 13th, 2019, in Abilene, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Abilene

Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – Abilene

Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Posted on February 18, 2019 by TxDMV

Good Morning,

Following the release of RTS 9.2, specific errors related to Texas title records were identified, the following of which were resolved by Saturday, February 16, 2019:

  • When an existing Texas Title record is not found in a Title Event, Texas
    Ownership Evidence types will be unavailable for selection in the
    drop-down on the Ownership Evidence screen.

    Contact your local Regional Service Center should an existing Texas title record
    not be found when a Texas title type is surrendered as ownership evidence. 
    The Regional Service Center will confirm the validity of the surrendered ownership
    evidence and request Vehicle Data Management staff add the record to the
    Registration and Title System to facilitate completion of the transaction.

  • When an existing Texas Title record is found, the following message
    will be presented to the clerk if Manufacturer’s Certificate of Origin
    is selected on the Ownership Evidence screen.

    Texas title ownership

    The surrendered ownership evidence should be reviewed to ensure the correct
    ownership evidence type was selected when presented with this message.


As always, if you run into a scenario where a Texas title cannot be processed when there is not a business reason for it to be stopped, please request an authorization override code and log a ticket
with as many details as possible to help us accurately identify the issue.

If you have any questions, please contact a Customer Service representative at our Consumer Relations Division. If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday. 

 

Thank you,

 

TxDMV Customer Service

Consumer Relations Division

Department of Motor Vehicles

(512) 465-3351

 

 

 

Source: Tax Assessor-Collectors
Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Posted on February 17, 2019 by TxDMV

Good Morning,

The scheduled maintenance was completed as of 04:10 AM Central Time this morning, 02/17/2019.  If you experience new issues, please contact Customer Service.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Dealers and Manufacturers
Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)

Posted on February 15, 2019 by TxDMV

Good Afternoon,

 

On Saturday, 02/16/2019, the Department of Information Resources (DIR) will be performing system maintenance that will affect 30 State Agencies, including TxDMV.  The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (02/16/2019) at 07:00 PM Central Time and lasting until Sunday (02/17/2019) 06:00 AM Central Time.


webDEALER/eTAG will be unavailable for up to one (1) hour, starting at 7:00 PM (02/16/2019), followed by intermittent connectivity during the maintenance window.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact Customer Service if you experience system issues after the end of the maintenance.

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)

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