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Source: Insurance Industry
RTB #001-19 Elimination of Requirement for Proof of Paid Claim
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Source: Insurance Industry
RTB #001-19 Elimination of Requirement for Proof of Paid Claim
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Source: Tax Assessor-Collectors
Webinars for Texas.gov Payment Processor Transition
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Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Abilene
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Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Abilene
Good Morning, Following the release of RTS 9.2, specific errors related to Texas title records were identified, the following of which were resolved by Saturday, February 16, 2019:
If you have any questions, please contact a Customer Service representative at our Consumer Relations Division. If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.
Thank you,
TxDMV Customer Service Consumer Relations Division Department of Motor Vehicles (512) 465-3351
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Source: Tax Assessor-Collectors
Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release
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Source: Dealers and Manufacturers
Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)
Good Afternoon,
On Saturday, 02/16/2019, the Department of Information Resources (DIR) will be performing system maintenance that will affect 30 State Agencies, including TxDMV. The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (02/16/2019) at 07:00 PM Central Time and lasting until Sunday (02/17/2019) 06:00 AM Central Time.
webDEALER/eTAG will be unavailable for up to one (1) hour, starting at 7:00 PM (02/16/2019), followed by intermittent connectivity during the maintenance window.
As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags. As you know, every dealer is now allowed a minimum of 30 Internet Down tags. If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable. Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible. Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.
Note: A reply to all will be sent when the maintenance is complete. Please contact Customer Service if you experience system issues after the end of the maintenance.
If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Dealers and Manufacturers
Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)
Good Morning,
The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.
If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Resolved: RTS issue (02/15/2019 @ 11:00 AM)
Good Morning,
An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue. An update will be sent by 11:30 AM today (2/15/2019) or as new information becomes available.
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (2/15/2019 @ 10:54 AM)
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Source: Motor Carriers
TxDMV Holiday Hours – Presidents' Day 2019
Good Afternoon,
The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.
If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Resolved: RTS issue (02/12/2019 @ 4:08 PM)
Good Afternoon,
An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue. An update will be sent by 4:30 PM today (2/12/2019) or as new information becomes available.
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)
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Source: News and Information
TxDMV Board Meetings – February 2019
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Source: Tax Assessor-Collectors
Resolved: Cognos Reports Access Issue (01/28/2019 @ 09:03 AM Central Time)
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Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Access Issue (01/28/2019 @ 08:35 AM Central Time)
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Source: Motor Carriers
Time to Renew Unified Carrier Registration (UCR)
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Source: Tax Assessor-Collectors
RTS POS Online Help Webinar
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Source: Tax Assessor-Collectors
County NMVTIS Reports Unavailable Today (01/22/2019)
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Source: Tax Assessor-Collectors
NMVTIS online & batch processing maintenance: Jan. 19-21
Good morning,
The NMVTIS data file was not received from AAMVA for today, Thursday January 17, 2019. As a result, there is no NMVTIS report available for today.
If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
Customer Service
Texas Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
NMVTIS Inquiry Report for Today (1/17/2019) is Not Available
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Source: Motor Carriers
TxDMV Holiday Hours – MLK Day
Good afternoon,
The issue with the RTS system has been resolved. You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service representative.
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Resolved: RTS issue (1/14/2019 @ 5:24 PM)
Good afternoon,
An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue. An update will be sent by 6:00 PM today (1/14/2019) or as new information becomes available.
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)
Good afternoon,
The issue with the RTS system has been resolved. You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service representative.
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Resolved: RTS issue (1/14/2019 @ 3:50 PM)
Good afternoon,
An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue. An update will be sent by 4:30 PM today (1/14/2019) or as new information becomes available.
If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.
We apologize for the inconvenience and any impact on you or your customers.
Thank you,
TxDMV Customer Service
Department of Motor Vehicles
(512) 465-3351
Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)