RTB #001-19 Elimination of Requirement for Proof of Paid Claim

Posted on February 28, 2019 by TxDMV

Please review and distribute as appropriate.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Insurance Industry
RTB #001-19 Elimination of Requirement for Proof of Paid Claim

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Webinars for Texas.gov Payment Processor Transition

Posted on February 20, 2019 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collectors to discuss the Texas.gov payment processor transition from WorldPay to First Data Payment. The webinars will cover cut off times for payment processing; how to log in to the First Data Payment portal; the new process to handle First Data Payment charge backs; and best practices for handling customers’ protected information. Webinars will hosted by TxDMV and conducted by Texas.gov staff.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, February 26, 2019, at 9:00 AM – 11:00 AM CST
https://attendee.gotowebinar.com/register/7864303494107198466

Tuesday, February 26, 2019, at 2:00 PM – 4:00 PM CST
https://attendee.gotowebinar.com/register/2329071688813153026

Wednesday, February 27, 2019, at 9:00 AM – 11:00 AM CST
https://register.gotowebinar.com/register/2252851343752497154

Wednesday, February 27, 2019, at 2:00 PM – 4:00 PM CST
https://attendee.gotowebinar.com/register/3870380282769167618

Thursday, February 28, 2019, at 9:00 AM – 11:00 AM CST
https://register.gotowebinar.com/register/6749974847635469058

Thursday, February 28, 2019, at 2:00 PM – 4:00 PM CST
https://attendee.gotowebinar.com/register/4503563740437966850

Tax assessor-collectors and deputies: continuing education credit may be considered for your participation in certain TxDMV hosted webinars. A submission form has been created for you to log your information on the TxDMV website on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
Webinars for Texas.gov Payment Processor Transition

Posted in Tax Assessor-Collectors | Comments Off on Webinars for Texas.gov Payment Processor Transition

Motor Vehicle Dealer Training Seminar – Abilene

Posted on February 20, 2019 by TxDMV

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on March 14th, 2019, in Abilene, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Abilene

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Abilene

Salvage Motor Vehicle Dealer Training Seminar – Abilene

Posted on February 20, 2019 by TxDMV

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on March 13th, 2019, in Abilene, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Abilene

Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – Abilene

Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Posted on February 18, 2019 by TxDMV

Good Morning,

Following the release of RTS 9.2, specific errors related to Texas title records were identified, the following of which were resolved by Saturday, February 16, 2019:

  • When an existing Texas Title record is not found in a Title Event, Texas
    Ownership Evidence types will be unavailable for selection in the
    drop-down on the Ownership Evidence screen.

    Contact your local Regional Service Center should an existing Texas title record
    not be found when a Texas title type is surrendered as ownership evidence. 
    The Regional Service Center will confirm the validity of the surrendered ownership
    evidence and request Vehicle Data Management staff add the record to the
    Registration and Title System to facilitate completion of the transaction.

  • When an existing Texas Title record is found, the following message
    will be presented to the clerk if Manufacturer’s Certificate of Origin
    is selected on the Ownership Evidence screen.

    Texas title ownership

    The surrendered ownership evidence should be reviewed to ensure the correct
    ownership evidence type was selected when presented with this message.


As always, if you run into a scenario where a Texas title cannot be processed when there is not a business reason for it to be stopped, please request an authorization override code and log a ticket
with as many details as possible to help us accurately identify the issue.

If you have any questions, please contact a Customer Service representative at our Consumer Relations Division. If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday. 

 

Thank you,

 

TxDMV Customer Service

Consumer Relations Division

Department of Motor Vehicles

(512) 465-3351

 

 

 

Source: Tax Assessor-Collectors
Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Issues Regarding Certified Copies of Texas Titles (CCOs) Following RTS 9.2 Release

Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Posted on February 17, 2019 by TxDMV

Good Morning,

The scheduled maintenance was completed as of 04:10 AM Central Time this morning, 02/17/2019.  If you experience new issues, please contact Customer Service.

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Dealers and Manufacturers
Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Completed: webDEALER/eTAG: Scheduled Maintenance (02/17/2019 @ 04:35 AM Central Time)

Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)

Posted on February 15, 2019 by TxDMV

Good Afternoon,

 

On Saturday, 02/16/2019, the Department of Information Resources (DIR) will be performing system maintenance that will affect 30 State Agencies, including TxDMV.  The duration of the maintenance is scheduled for up to 11 hours, beginning Saturday (02/16/2019) at 07:00 PM Central Time and lasting until Sunday (02/17/2019) 06:00 AM Central Time.


webDEALER/eTAG will be unavailable for up to one (1) hour, starting at 7:00 PM (02/16/2019), followed by intermittent connectivity during the maintenance window.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact Customer Service if you experience system issues after the end of the maintenance.

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Dealers and Manufacturers
Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: webDEALER/eTAG: DIR Scheduled Maintenance (02/16/2019 @ 07:00 PM Central Time)

Resolved: RTS issue (02/15/2019 @ 11:00 AM)

Posted on February 15, 2019 by TxDMV

Good Morning,

The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.

 

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (02/15/2019 @ 11:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (02/15/2019 @ 11:00 AM)

Initial Notification: RTS issue reported (2/15/2019 @ 10:54 AM)

Posted on February 15, 2019 by TxDMV

Good Morning,

An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 11:30 AM today (2/15/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (2/15/2019 @ 10:54 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (2/15/2019 @ 10:54 AM)

TxDMV Holiday Hours – Presidents' Day 2019

Posted on February 13, 2019 by TxDMV

In observance of Presidents’ Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, February 18, and the Oversize/Overweight Permits Office will be closed on Saturday, February 16. 

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Hours – Presidents' Day 2019

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Presidents' Day 2019

Resolved: RTS issue (02/12/2019 @ 4:08 PM)

Posted on February 12, 2019 by TxDMV

Good Afternoon,

The issue with the RTS system has been resolved. If you encounter new issues, please contact a Customer Service representative.

 

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (02/12/2019 @ 4:08 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (02/12/2019 @ 4:08 PM)

Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)

Posted on February 12, 2019 by TxDMV

Good Afternoon,

An issue has been reported with the RTS system that may prevent some users from processing transactions. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (2/12/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (2/12/2019 @ 3:55 PM)

TxDMV Board Meetings – February 2019

Posted on February 4, 2019 by TxDMV

 

 

 

The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of February 2019: 

Finance and Audit Committee Meeting
Wednesday, February 6, 2019 – 2 p.m.  
4000 Jackson Avenue, Austin – Lone Star Room

Board Meeting 
Thursday, February 7, 2019 – 8:30 a.m.  
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meetings – February 2019

Posted in News and Information | Comments Off on TxDMV Board Meetings – February 2019

Resolved: Cognos Reports Access Issue (01/28/2019 @ 09:03 AM Central Time)

Posted on January 28, 2019 by TxDMV

Good morning,

 

The issue with the Cognos System preventing users from running reports has been resolved. If you experience new issues with the Cognos System, please contact Customer Service. 


If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.


Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351

 

Source: Tax Assessor-Collectors
Resolved: Cognos Reports Access Issue (01/28/2019 @ 09:03 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Cognos Reports Access Issue (01/28/2019 @ 09:03 AM Central Time)

Initial Notification: Cognos Reports Access Issue (01/28/2019 @ 08:35 AM Central Time)

Posted on January 28, 2019 by TxDMV

Good morning,

 

An issue has been identified with the Cognos System which may cause some users to be unable to access reports. IT Support is working to resolve the issue.

A notification will be sent once the reports are available. 

If you would like to speak to a Customer Service representative, please call us at 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.


Thank you,

Texas Department of Motor Vehicles 
Customer Service 
(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: Cognos Reports Access Issue (01/28/2019 @ 08:35 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Cognos Reports Access Issue (01/28/2019 @ 08:35 AM Central Time)

Time to Renew Unified Carrier Registration (UCR)

Posted on January 28, 2019 by TxDMV

The Federal Motor Carrier Safety Administration (FMCSA) finalized rules for 2019 Unified Carrier Registration (UCR) fees in December 2018. The registration period began on December 28, 2018 and will continue through December 31, 2019. The UCR Board recommends that enforcement begin April 1, 2019.

To register for 2019 UCR, please visit https://www.ucr.gov and follow the instructions below. This is a new PAPERLESS system (no longer the Indiana system). It is recommended that you use Chrome, Firefox, or Edge as your browser when accessing the website.

  • Sign into the National Registration System (NRS) website using your USDOT number and the last 4 digits of your Tax ID Number. If you are a sole proprietor, enter the last 4 digits of your Social Security Number.
  • If you operated as an interstate carrier in 2018 and did not register, you must register for that year now.
  • If you are not engaged in Interstate commerce and do not require Texas intrastate authority, you can request inactivation of your USDOT number by sending an e-mail to MCD_MCCS_UCR@TxDMV.gov.
  • If you are not engaged in Interstate commerce but have a TxDMV Intrastate Certificate,  contact the FMCSA at 800-832-5660 and update your USDOT number to show that you are INTRASTATE ONLY. If you do not update your USDOT profile you will continue to receive the UCR notices and reminders.

Failure to register could result in fines and penalties starting at $300

For questions or additional information, contact the TxDMV Motor Carrier Division at 1-800-299-1700, then select options 3-4-3.
 

 

Source: Motor Carriers
Time to Renew Unified Carrier Registration (UCR)

Posted in Motor Carriers | Comments Off on Time to Renew Unified Carrier Registration (UCR)

RTS POS Online Help Webinar

Posted on January 25, 2019 by TxDMV

Please review and distribute as appropriate.

Webinars will be held for county tax assessor-collector offices to discuss Registration and Title System (RTS) Point-of-Sale (POS) Online Help. This training opportunity will help you learn about RTS POS resources available online for your use.

The webinar schedule is listed below, and space is limited. Please reserve your virtual “seat” as soon as possible by registering through one of the links.

Webinars

Tuesday, January 29, 2019, at 10:30 AM – 11:30 AM CST
https://attendee.gotowebinar.com/register/8305639764144312579

Tuesday, January 29, 2019, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/211047255085321987

Wednesday, January 30, 2019, at 2:00 PM – 3:00 PM CST
https://attendee.gotowebinar.com/register/6164028607748286723

Thursday, January 31, 2019, at 9:00 AM – 10:00 AM CST
https://attendee.gotowebinar.com/register/4882348793970739715

Continuing education credit may be considered for Tax assessor-collectors and deputies who participate in certain TxDMV hosted webinars. A submission form has been created for you to log your information on the TxDMV website on the Tax Assessor-Collectors hub by clicking the Continuing Education Credit icon.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division

JK:TT:TH

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

Source: Tax Assessor-Collectors
RTS POS Online Help Webinar

Posted in Tax Assessor-Collectors | Comments Off on RTS POS Online Help Webinar

County NMVTIS Reports Unavailable Today (01/22/2019)

Posted on January 22, 2019 by TxDMV

Due to the AAMVA outage the weekend of January 19-20, 2019, our Friday file was not processed and county NMVTIS reports will be blank the morning of Tuesday, January 22.  These reports will be available Wednesday, January 23. 

 

 

Source: Tax Assessor-Collectors
County NMVTIS Reports Unavailable Today (01/22/2019)

Posted in Tax Assessor-Collectors | Comments Off on County NMVTIS Reports Unavailable Today (01/22/2019)

NMVTIS online & batch processing maintenance: Jan. 19-21

Posted on January 18, 2019 by TxDMV

Good afternoon,

NMVTIS online and batch processing will be down for maintenance beginning Saturday, January 19, at 3 p.m. CST through Monday, January 21, at 9 a.m. CST.

We do not anticipate any impact on batch reports for Monday and Tuesday if this outage goes as planned.

TxDMV will monitor NMVTIS inquiry error reports to ensure they are not impacted by the outage. In the event that a report is not generated, the department will resend the report and notify counties when that occurs. 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8 a.m. to 5 p.m. CST, Monday through Friday. Please be aware that Texas Department of Motor Vehicles offices will be closed on Monday, January 21, in observance of Martin Luther King Jr. Day.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-3351

 

 

Source: Tax Assessor-Collectors
NMVTIS online & batch processing maintenance: Jan. 19-21

Posted in Tax Assessor-Collectors | Comments Off on NMVTIS online & batch processing maintenance: Jan. 19-21

NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

Posted on January 17, 2019 by TxDMV

Good morning,

 

The NMVTIS data file was not received from AAMVA for today, Thursday January 17, 2019.  As a result, there is no NMVTIS report available for today. 

 

If you would like to speak to a Customer Service Representative, please call us at 512-465-3351.  Customer Service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

Customer Service

Texas Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

Posted in Tax Assessor-Collectors | Comments Off on NMVTIS Inquiry Report for Today (1/17/2019) is Not Available

TxDMV Holiday Hours – MLK Day

Posted on January 16, 2019 by TxDMV

In observance of Martin Luther King Jr. Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, Jan. 21, 2019, and the Oversize/Overweight Permits Office will be closed on Saturday, Jan. 19, 2019. 

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Hours – MLK Day

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – MLK Day

Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Posted on January 14, 2019 by TxDMV

Good afternoon,

The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (1/14/2019 @ 5:24 PM)

Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Posted on January 14, 2019 by TxDMV

Good afternoon,

An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 6:00 PM today (1/14/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (1/14/2019 @ 4:35 PM)

Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Posted on January 14, 2019 by TxDMV

Good afternoon,

The issue with the RTS system has been resolved.  You may need to restart your RTS session. Please check your set aside transactions and your Transaction Reconciliation Report. If you encounter new issues please contact a customer service representative.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS issue (1/14/2019 @ 3:50 PM)

Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)

Posted on January 14, 2019 by TxDMV

Good afternoon,

An issue has been reported with the RTS system that may prevent some users from logging on. Support staff are working to identify and resolve the issue.  An update will be sent by 4:30 PM today (1/14/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (1/14/2019 @ 3:31 PM)