Author Archives: TxDMV

TxDMV webDEALER/eTAG & eLICENSING Issues

Posted on June 17, 2019 by TxDMV

TxDMV is experiencing issues that are impacting certain functions of our webDEALER/eTAG and eLICENSING systems.  Some customer self-service functions are temporarily unavailable.   Main functions impacted:   Resetting passwords using Forgot Username and Forgot Password links Creating New Users Creating … Continue reading →

Posted in Dealers and Manufacturers | Comments Off on TxDMV webDEALER/eTAG & eLICENSING Issues

MCCS and eLINC are temporarily down for technical reasons

Posted on June 17, 2019 by TxDMV

The Motor Carrier Credentialing System (MCCS) and the Electronic Licensing, Insurance and Credentialing (eLINC) system are offline because of a server issue. This means that online customer self-service is temporarily unavailable. You may contact the MCCS/eLINC call center at 1-800-299-1700, … Continue reading →

Posted in Motor Carriers | Comments Off on MCCS and eLINC are temporarily down for technical reasons

Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

Posted on June 14, 2019 by TxDMV

ood morning,   The NMVITS report for today will be blank due to an issue that IT experienced last night communicating with AAMVA/NMVITS. Support staff are working to resolve the issue. Monday’s NMVITS report will include both data from today … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: NMVITS Inquiry Report (6/14/2019 @ 8:55 AM)

Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

Posted on June 12, 2019 by TxDMV

Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses The Texas Department of Motor Vehicles has prepared informal working drafts of amendments to salvage vehicle dealer and motor … Continue reading →

Posted in Dealers and Manufacturers | Comments Off on Informal Working Drafts and Request for Informal Comments on Rules Relating to Fitness for Salvage Vehicle Dealer and Motor Vehicle Dealer Licenses

Temporary Suspension of Motor Carrier Requirements

Posted on June 11, 2019 by TxDMV

Texas Governor Greg Abbott declared a limited purpose disaster for certain counties in North Texas affected by storms on June 9, 2019. The Texas Department of Motor Vehicles has responded by temporarily suspending IRP vehicle registration, 72/144-hour temporary registration permits, … Continue reading →

Posted in Motor Carriers | Comments Off on Temporary Suspension of Motor Carrier Requirements

Toll-Free Number

Posted on June 11, 2019 by TxDMV

During today’s Texas Assessor-Collectors Association Conference, our toll-free number was requested.  You may contact us through the dedicated county-line at 512-465-3351 or toll-free at 877-933-2020, option 2 to be connected to a live customer service representative.   TxDMV customer service … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Toll-Free Number

Mover Training Seminar – Austin

Posted on June 11, 2019 by TxDMV

Attention all Household Goods Motor Carriers: We are pleased to announce our next Mover Training Seminar on June 27th, 2019, in Austin, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods … Continue reading →

Posted in Motor Carriers | Comments Off on Mover Training Seminar – Austin

Completed: Texas NIC Network Maintenance

Posted on June 10, 2019 by TxDMV

Texas.gov Payment Services Provider (Texas NIC) completed their maintenance updates as of 2:46 am on Sunday, June 9, 2019.   If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.   Thank you,   Department … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Completed: Texas NIC Network Maintenance

Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

Posted on June 7, 2019 by TxDMV

On Sunday, June 9, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to make minor network maintenance updates during the hours of 12:00 am to 3:00 am.  During this time, regular processing will continue and no impact is expected.  … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Texas NIC Network Maintenance 6/9/2019 from 12:00 am to 3:00 am Central Time

TxDMV Board Meetings – June 2019

Posted on June 4, 2019 by TxDMV

    The Texas Department of Motor Vehicles (TxDMV) Board has scheduled the following meetings for the month of June 2019:  Projects and Operations Committee Meeting Wednesday, June 5, 2019 – 2 p.m.   4000 Jackson Avenue, Austin – Lone Star Room … Continue reading →

Posted in News and Information | Comments Off on TxDMV Board Meetings – June 2019

Changes are coming to webDEALER with the addition of eTITLE!

Posted on June 4, 2019 by TxDMV

Coming Soon: eTITLE We are excited to announce the addition of eTITLE to webDEALER. This new feature will facilitate the secure electronic transfer of titles between dealers in the wholesale market, making the title transfer process faster and easier than … Continue reading →

Posted in Contractors and Vendors | Comments Off on Changes are coming to webDEALER with the addition of eTITLE!

Specialty License Plate Guides

Posted on June 3, 2019 by TxDMV

Please review and distribute as appropriate. Three new specialty license plate guides are now available to assist you with customer plate orders. Each guide provides illustrations of non-vendor specialty plates, including Military and Disabled Veteran plate options, along with each … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Specialty License Plate Guides

TxDMV Systems Restored

Posted on May 30, 2019 by TxDMV

TxDMV experienced network issues this morning that may have affected your ability to access our systems.  The issue is resolved.  If you continue to experience issues, contact a TxDMV Customer Service Representative at 512-465-4010.  TxDMV customer service support is available … Continue reading →

Posted in Dealers and Manufacturers | Comments Off on TxDMV Systems Restored

TxDMV System Issues

Posted on May 30, 2019 by TxDMV

TxDMV is experiencing network issues this morning that may have affected your ability to access our systems.  We are working on the issue and will notify you when it is resolved.  There is a statewide ticket number for this issue. … Continue reading →

Posted in Dealers and Manufacturers | Comments Off on TxDMV System Issues

30-Day Permits for Customers of Dallas-area Hyundai Dealership

Posted on May 29, 2019 by TxDMV

Please review and distribute as appropriate. The department is aware that there have been numerous consumer complaints filed against Fenton Hyundai for failure to timely transfer title. As such, customers of Fenton Hyundai are in need of more than three … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on 30-Day Permits for Customers of Dallas-area Hyundai Dealership

Credit Card Payment Error

Posted on May 28, 2019 by TxDMV

We received a report this morning that some credit card payment transactions on TxDMV systems were returning a credit card denied message for transactions that processed correctly.  This issue has now been resolved, however, some customers may have received multiple … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Credit Card Payment Error

Statement on the passing of Board Member Gary Painter

Posted on May 26, 2019 by TxDMV

Statement on the loss of Board Member Gary Painter  (AUSTIN, Texas – May 26, 2019) Texas Department of Motor Vehicles (TxDMV) Board Chairman Guillermo Trevino issued the following statement on the death of TxDMV Board Member Gary Painter:  “Gary Painter … Continue reading →

Posted in News and Information | Comments Off on Statement on the passing of Board Member Gary Painter

Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Posted on May 23, 2019 by TxDMV

Good afternoon, The Adobe printing issue has been resolved.    We understand the Adobe printing issue may result in problems balancing your RTS or Cognos reports, or require a funds adjustment for transactions that did not print and voided in … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Printing Issues (05/23/2019 @ 12PM CST)

Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Posted on May 22, 2019 by TxDMV

Good afternoon, Please see the attached instructions for repairing the Adobe print issue.  The IT Department support staff have used these instructions to successfully walk counties through restoring printer functionality. Each user experiencing issues must follow these instructions on all … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Printing Issues (05/22/2019 @ 3:17 PM CST)

Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)

Posted on May 22, 2019 by TxDMV

Good morning, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Printing Issues (05/22/2019 @ 9:00 AM CST)

Update: RTS Printing Issues (05/21/2019 @ 4:30 PM CST)

Posted on May 21, 2019 by TxDMV

Good afternoon, Support staff continue to update all impacted workstations that were affected by the Adobe software update. Impacted workstations will experience issues with printing. Not all counties were impacted. This is the highest priority for TxDMV support staff, and … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Printing Issues (05/21/2019 @ 4:30 PM CST)

Update: Adobe Printing Issues (05/21/2019 @ 1:50 PM CST)

Posted on May 21, 2019 by TxDMV

Good afternoon, An issue has been identified with an Adobe software update that is preventing some user’s from printing. Support staff are  working to update all impacted workstations. We apologize for any inconvenience this is causing you or your customers. This is the highest priority for TxDMV support … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Update: Adobe Printing Issues (05/21/2019 @ 1:50 PM CST)

TxDMV Holiday Hours – Memorial Day 2019

Posted on May 21, 2019 by TxDMV

In observance of Memorial Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Monday, May 27. Note to motor carriers: The Motor Carrier Oversize/Overweight Permits Section will also be closed on Saturday, May 25.  Vehicle title and … Continue reading →

Posted in Motor Carriers | Comments Off on TxDMV Holiday Hours – Memorial Day 2019

COUNTY EQUIPMENT GUIDE: New policies and procedures for TxDMV-issued workstations and consumable supplies

Posted on May 20, 2019 by TxDMV

Please review and distribute as appropriate. Attached please find a draft of the Texas Department of Motor Vehicles’ (TxDMV) County Equipment Guide for your review. This guide is a reference document that was designed to provide tax assessor-collectors and their … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on COUNTY EQUIPMENT GUIDE: New policies and procedures for TxDMV-issued workstations and consumable supplies

Notification: Adobe Issues

Posted on May 20, 2019 by TxDMV

Good morning, An issue has been identified, which prevents users from running Cognos reports.  To resolve this issue, open Adobe Reader and click accept, if prompted.  Some users may not be affected. If you would like to speak to a Customer … Continue reading →

Posted in Tax Assessor-Collectors | Comments Off on Notification: Adobe Issues