Initial Notification: Texas NIC Maintenance – 08/07/2019

Posted on August 5, 2019 by TxDMV

Good afternoon,

Texas NIC is performing system maintenance on Wednesday, August 07, 2019, starting at 8:00 AM and lasting until Sunday, August 11 at 6:00 AM CST. During this time, online availability of IVTRS should not be effected. 

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

Thank you,

IT Services Division
Texas Department of Motor Vehicles 

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Maintenance – 08/07/2019

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Completed: Texas NIC Maintenance on 8/4/2019

Posted on August 5, 2019 by TxDMV

Good afternoon,

The Texas NIC network maintenance was successfully completed on August 4, 2019.

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

Thank you,

Department of Motor Vehicles
IT Services Division

 

Source: Tax Assessor-Collectors
Completed: Texas NIC Maintenance on 8/4/2019

Posted in Tax Assessor-Collectors | Comments Off on Completed: Texas NIC Maintenance on 8/4/2019

IVTRS Payment Issue Resolved

Posted on August 5, 2019 by TxDMV

Earlier, customers were unable to complete their vehicle registration online due to IVTRS not processing their payment.  Support staff has resolved the issue and payments may now be successfully processed. 

 

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or 877-933-2020, option 1.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

 

IT Services

Texas Department of Motor Vehicles

 

Source: Tax Assessor-Collectors
IVTRS Payment Issue Resolved

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Completed: Network Maintenance (08/04/2019 @ 9:19 AM CST)

Posted on August 4, 2019 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) resources system maintenance was completed as of 9:19 AM CST, August 04, 2019.   

If you would like to speak to a representative, please call us at 512-465-4010 option 2.  Consumer Relations Division representatives are available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-4010 option 2

 

 

Source: Dealers and Manufacturers
Completed: Network Maintenance (08/04/2019 @ 9:19 AM CST)

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July 2019 Motor Vehicle Title Manual Update

Posted on August 1, 2019 by TxDMV

Please review and distribute as appropriate.

The latest update to the Motor Vehicle Title Manual (attached) is now available via Registration and Title System workstations and at www.TxDMV.gov.

We welcome your feedback and encourage you to email any comments or suggestions to VTR_Title_Reg-Manual-Update@txdmv.gov (please note the underscores between VTR and Title and between Title and Reg).

Updates for this release are marked with red change bars in the text.

Chapter 5 – Certificate of Title Requirements
Section 5.7, “Issuance of Title to Government Agency,” was updated to remove reference to the Exempt Vehicle Affidavit – Driver Education (Form VTR-62-E) and the Leased Vehicle Affidavit (Form VTR-62-L) since both forms are obsolete.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:EG

Attachment

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Motorist Services
July 2019 Motor Vehicle Title Manual Update

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Initial Notification: Texas NIC Maintenance 8/3/2019 – 8/4/2019

Posted on August 1, 2019 by TxDMV

Good afternoon,

Texas NIC is scheduled to perform system maintenance on Saturday, August 3, 2019, beginning at 10:00 PM and lasting until August 4, 2019 at 8:00 AM CST. During the maintenance window, it is not expected to impact the online availability of IVTRS. 

If you need assistance after the maintenance window, please contact DCS Service Desk at 877-767-0656 or support@texasgovhelpdesk.com.

Thank you,

IT Services Division
Texas Department of Motor Vehicles 

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Maintenance 8/3/2019 – 8/4/2019

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Texas NIC Maintenance 8/3/2019 – 8/4/2019

Initial Notification: Scheduled Maintenance (08/04/2019 @ 6:00 AM – 10:00 AM CST)

Posted on August 1, 2019 by TxDMV

Good afternoon,

On Sunday, August 04, 2019, Texas Department of Motor Vehicles (TxDMV) resources will be performing system maintenance. If during this maintenance window you experience trouble logging into one of the systems listed below please try logging in again later. The duration of the maintenance is scheduled for up to four (4) hours beginning at 6:00 AM CST (8/04/2019) lasting until 10:00 AM CST.

  • eTag/webDEALER
  • eLicensing

Note: A reply to all will be sent when the maintenance is complete.  If you would like to speak to a Customer Service representative, please call us at 512-465-4010 option 2. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-4010 option 2

 

 

Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance (08/04/2019 @ 6:00 AM – 10:00 AM CST)

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Resolved: Access Issues (7/29/2019 @ 12:20 PM)

Posted on July 29, 2019 by TxDMV

Good Afternoon,

RTS, Cognos and the IRP website access have been restored. All systems are now available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
Resolved: Access Issues (7/29/2019 @ 12:20 PM)

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Update: RTS issue reported (7/29/2019 @ 10:11 AM)

Posted on July 29, 2019 by TxDMV

Good Morning,

RTS and Cognos access has been restored. Engineers continue to determine the root cause of the IRP website access. An update will be sent by 12:00 PM today (7/29/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
Update: RTS issue reported (7/29/2019 @ 10:11 AM)

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Initial Notification: RTS issue reported (7/29/2019 @ 8:20 AM)

Posted on July 29, 2019 by TxDMV

Good morning,

An issue has been reported where users are unable to access RTS, Cognos and the IRP website. Engineers are determining the root cause and are working to identify and resolve the issue.  An update will be sent by 10:00 AM today (7/29/2019) or as new information becomes available.

 

If you would like to speak to a customer service representative, please call us at 512-465-3351. Customer service is available from 8:00 AM to 5:00 PM CDT, Monday through Friday. 

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
Initial Notification: RTS issue reported (7/29/2019 @ 8:20 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS issue reported (7/29/2019 @ 8:20 AM)

86th Legislative Session Overview

Posted on July 25, 2019 by TxDMV

The 86th legislative session concluded on May 27, 2019, with a number of bills impacting TxDMV operations and stakeholders becoming law. Linked below is an overview of legislation that may be of particular interest to tax assessor-collectors. 

Source: Tax Assessor-Collectors
86th Legislative Session Overview

Posted in Tax Assessor-Collectors | Comments Off on 86th Legislative Session Overview

Initial Notification: IRP Transmittal Report Delayed (07/25/2019 @ 8:32 AM CST)

Posted on July 25, 2019 by TxDMV

Good morning,

 

Due to an issue with the IRP batch process last night, the IRP Transmittal Reports will be delayed. An update will be sent by 11:00 AM CST. 

 

If you would like to speak to a TxDMV Customer Service Representative, please call 512-465-3351. Customer Service is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

TxDMV Customer Service

Department of Motor Vehicles

(512) 465-3351

 

Source: Tax Assessor-Collectors
Initial Notification: IRP Transmittal Report Delayed (07/25/2019 @ 8:32 AM CST)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: IRP Transmittal Report Delayed (07/25/2019 @ 8:32 AM CST)

Resolved: eLICENSING and webDEALER/eTAG Issues

Posted on July 22, 2019 by TxDMV

This is a notification that the issues impacting dealers logging in and resetting passwords for eLICENSING and/or webDEALER/eTAG have been resolved.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

IT Services
Texas Department of Motor Vehicles 

 

 

 

Source: Dealers and Manufacturers
Resolved: eLICENSING and webDEALER/eTAG Issues

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eLICENSING and webDEALER/eTAG Issues

Posted on July 22, 2019 by TxDMV

This is a notification that dealers may experience with eLICENSING and/or webDEALER/eTAG:
 
•Server error when attempting to login, and/or
•Password reset failed error when attempting to reset your password

Our department is aware of the issues and are working to resolve them.  If you are unable to login to eTAG to print a buyer’s tag, please use your internet down tags.  If you do not have internet down tags available, you may purchase a 30 day permit from the county tax office.

If you would like to speak with a TxDMV Customer Service Representative, you may contact us at 512-465-4010 or (877) 933-2020, option 2.  TxDMV customer service support is available from 8:00 AM to 5:00 PM CST, Monday through Friday.

IT Services
Texas Department of Motor Vehicles

 
 

 

Source: Dealers and Manufacturers
eLICENSING and webDEALER/eTAG Issues

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TxIRP System is back online

Posted on July 22, 2019 by TxDMV

The TxIRP system is back online. 

You may contact Commercial Fleet Services at 1-800-299-1700, option 5 for assistance.

The TxDMV regrets the earlier inconvenience. 

 

Source: Motor Carriers
TxIRP System is back online

Posted in Motor Carriers | Comments Off on TxIRP System is back online

TxIRP System is Offline

Posted on July 22, 2019 by TxDMV

The TxIRP system is offline for technical reasons. 

You may contact Commercial Fleet Services at 1-800-299-1700, option 5 for more information.

The TxDMV regrets the inconvenience.

 

Source: Motor Carriers
TxIRP System is Offline

Posted in Motor Carriers | Comments Off on TxIRP System is Offline

Completed: Network Maintenance (07/20/2019 @ 8:08 AM Central Time)

Posted on July 20, 2019 by TxDMV

Good morning,

The Texas Department of Motor Vehicles (TxDMV) resources system maintenance was completed as of 8:08 AM Central Time, July 20, 2019.  

If you would like to speak to a representative, please call us at 512-465-4010.  Consumer Relations Division representatives are available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-4010

 

 

Source: Dealers and Manufacturers
Completed: Network Maintenance (07/20/2019 @ 8:08 AM Central Time)

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Annual County Fee Changes for 2020

Posted on July 19, 2019 by TxDMV

Please review the attached information regarding imposition of calendar year 2020 optional county fees.  We ask that you provide your response no later than Friday, August 30, 2019, to allow ample time for automated systems programming. 

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this VTR communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Annual County Fee Changes for 2020

Posted in Tax Assessor-Collectors | Comments Off on Annual County Fee Changes for 2020

Successfully Completed: Texas NIC Maintenance 7/18/2019

Posted on July 19, 2019 by TxDMV

Good afternoon,

The Texas NIC network maintenance was successfully completed last night, July 18, 2019.

If you have questions about this change, please contact the STS Service Desk at stshelp@sharedtechnologyservices.texas.gov.

Thank you,

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731 

 

Source: Tax Assessor-Collectors
Successfully Completed: Texas NIC Maintenance 7/18/2019

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Initial Notification: Scheduled Maintenance (07/20/2019 @ 6:00 AM – 8:00 AM Central Time)

Posted on July 18, 2019 by TxDMV

Good afternoon,

On Saturday, July 20, 2019, Texas Department of Motor Vehicles (TxDMV) resources will be performing system maintenance. If during this maintenance window you experience trouble logging into one of the systems listed below please try logging in again later. The duration of the maintenance is scheduled for up to two (2) hours beginning at 6:00 AM Central Time (07/20/2019) lasting until 8:00 AM Central Time.

  • webSUB
  • eTag/webDEALER
  • eLicensing

Note: A reply to all will be sent when the maintenance is complete.  If you would like to speak to a Customer Service representative, please call us at 512-465-4010. Customer Service is available from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

Thank you,

Texas Department of Motor Vehicles
Customer Service
(512) 465-4010

 

 

Source: Dealers and Manufacturers
Initial Notification: Scheduled Maintenance (07/20/2019 @ 6:00 AM – 8:00 AM Central Time)

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Initial Notification: Texas NIC Network Maintenance 7/18/2019 from 7:00 PM to 12:00 AM Central Time

Posted on July 18, 2019 by TxDMV

Good afternoon,

On Thursday, July 18, 2019, Texas.gov Payment Services Provider (Texas NIC) is scheduled to perform network maintenance from 7:00 PM until 12:00 AM. No impact is expected during the maintenance window. 

If you experience any issues after the maintenance window, please contact Texas.gov Help Desk at 1-877-452-9060 or support@texasgovhelpdesk.com.

Thank you,

Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731

 

Source: Tax Assessor-Collectors
Initial Notification: Texas NIC Network Maintenance 7/18/2019 from 7:00 PM to 12:00 AM Central Time

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TxDMV Advisory Committees

Posted on July 17, 2019 by TxDMV

The Texas Department of Motor Vehicles (TxDMV) is looking for individuals interested in serving as members on one of its five new advisory committees that may be created. Advisory committees provide recommendations to the board and executive director on rules and policy issues related to TxDMV.

The new advisory committees that TxDMV may create include:

  1. Consumer Protection – may advise on investigation and enforcement topics, including vehicle titles and registration fraud; lemon law; the warranty performance program; and other consumer protection topics.
  2. Customer Service – may advise on topics related to improving and enhancing department customer service, including infrastructure; new customer service initiatives; policy and process improvements; and technology.
  3. Motor Carrier Regulation – may advise on topics related to regulation of the motor carrier industry. 
  4. Motor Vehicle Industry – may advise on topics related to regulation of the motor vehicle industry. 
  5. Vehicle Titles & Registration – may advise on topics related to vehicle titles and registration.

Anyone wishing to apply for an advisory committee may complete the Application.

If you have any questions about applying to be an advisory committee member, email appointments@txdmv.gov.

 

Source: Dealers and Manufacturers
TxDMV Advisory Committees

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Go for the gold: TxDMV recognizes seven counties for outstanding performance

Posted on July 17, 2019 by TxDMV

Go for the gold!

TxDMV recognizes seven Texas counties for outstanding performance

(AUSTIN, Texas – July 17, 2019) What do Michael Phelps, Carl Lewis and the 1980 U.S. Olympic hockey team have in common with Williamson and Bee counties? The gold!

Seven Texas counties earned Performance Quality Recognition Program awards from the Texas Department of Motor Vehicles (TxDMV). The awards recognize exemplary customer service and going above and beyond in providing vehicle title and registration services.

“Texans expect and deserve exceptional and efficient customer service,” said TxDMV Executive Director Whitney Brewster. “This well-earned achievement is something counties and their residents should be proud of.”

The program recognizes tax assessor-collectors at three levels – gold, silver and bronze – for outstanding performance and efficiency in processing title and registration transactions.

 Gold recognition: 

  • Bee County – Linda G. Bridge, Tax Assessor-Collector
  • Williamson County – Larry Gaddes, Tax Assessor-Collector

 Silver recognition: 

  • Galveston County – Cheryl E. Johnson, Tax Assessor-Collector
  • Grimes County – Mary Ann Waters, Tax Assessor-Collector

Bronze recognition: 

  • Austin County – Kim Rinn, Tax Assessor-Collector
  • Madison County – Karen M. Lane, Tax Assessor-Collector
  • Waller County – Ellen Contreras Shelburne, Tax Assessor-Collector

 This recognition focuses on a variety of items based on industry best practices, including: 

  • Remitting fees on time
  • Consistently applying statutes, rules, and policies governing motor vehicle transactions
  • Maintaining bonds required by statute or rule
  • Performing efficiently and with low error rates
  • Processing transactions in a timely fashion
  • Having a fraud, waste and abuse awareness program
  • Focusing on customer satisfaction
  • Implementing cost saving measures

The Performance Quality Recognition Program is a voluntary program available for all Texas counties to apply.

 —

The Texas Department of Motor Vehicles (TxDMV) registers and titles motor vehicles, licenses motor vehicle dealers, credentials motor carriers, issues oversize/overweight permits, investigates complaints against dealers and motor carriers, and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts. Learn more at www.TxDMV.gov.

Source: News and Information
Go for the gold: TxDMV recognizes seven counties for outstanding performance

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43 TAC Chapters 208, 209, and 210-Rule Review Readoption

Posted on July 3, 2019 by TxDMV

43 TAC Chapters 208, 209, and 210 – Rule Review Readoption

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register the rule review readoption of the Texas Administrative Code, Chapters 208, Employment Practices; Chapter 209, Finance; and Chapter 210, Contract Management. The Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml.

 

Thank you,

 

Tracey Beaver

General Counsel

 

Attachment

 

 

Source: Dealers and Manufacturers
43 TAC Chapters 208, 209, and 210-Rule Review Readoption

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TxDMV Holiday Hours – Independence Day 2019

Posted on July 3, 2019 by TxDMV

In observance of Independence Day, all Texas Department of Motor Vehicles (TxDMV) offices will be closed on Thursday, July 4. Have a safe and happy holiday!

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Hours – Independence Day 2019

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