Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Fiscal Year 2019 Performance Quality Recognition Program (PQRP). The deadline for submission is October 31.

The TxDMV understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public. The Performance Quality Recognition Program focuses on achievements in: business process, fraud prevention, customer service, and training. Achievement in these pillars of your registration and titling work certainly merit recognition, and I invite each of you to apply.

The PQRP application, Form 2017-001, can be found on page 40 of the program guide located at www.txdmv.gov/county-recognition. We are glad to assist you in this process and encourage you to contact your TxDMV Regional Manager if you have any questions or need assistance with obtaining data.

Please send emailed applications to:

County-Recognition@txdmv.gov

Please send mailed applications to:

Texas Department of Motor Vehicles
Vehicle Titles and Registration Division
Attn: County Recognition Program
4000 Jackson Avenue
Austin, Texas 78731

Thank you for being “Driven to Serve!”

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

Good morning,

The issue that caused the RTS system issue was resolved at 10:50 AM (09/04/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning, 

The cause of the RTS issue has been identified; a third party VIN decoding system was unavailable until 11 a.m. Central Time.  The RTS servers must be restarted in order to clear the remaining performance issues that resulted from the third party system outage.  The RTS servers will be restarted at 11:30 a.m. Central Time today, 9/4/2018.  The restart may take up to 30 minutes, and the RTS system is expected to be available by noon today. 

If you experience issues with the RTS system afternoon the restart please contact the service desk.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The issue with the RTS system has been identified. Users are unable to look up VINs which are not already in the system such as New and Out-Of-State Vehicles. Support staff are working to resolve the issue. Another update will be sent by 11:00 AM (09/04/2018) Central Time or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

The issue with the RTS system has not been resolved.  Support staff are working to identify and resolve the issue. Another update will be sent by 10:00 AM (09/04/2018) Central Time or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Good morning,

An issue has been reported with the RTS system.  Support staff are working to identify and resolve the issue. An update will sent by 9:00 AM (09/04/2018) or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and for any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles recently reviewed the costs for RTS workstations and determined that the annual cost to lease an RTS workstation should be amended to reflect the new state replacement cycle of six years for computer equipment. For county offices, the annual lease cost was reduced from $1,500 to $361 per year. If a cable drop is needed, there will be an additional one-time charge of $180. Also, counties that utilize full-service deputies will be required to pay $4,800 annually per full-service deputy location for the cost of the T1 circuit. The charge for the T1 circuit will not be assessed for county office locations. The attached file illustrates the new RTS workstation lease cost structure.

The new RTS workstation lease pricing goes into effect September 1, 2018. Counties will be invoiced annually by October 1 for all charges incurred during the State’s fiscal year, which runs September 1 to August 31.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

Effective Saturday September 1st, the Texas.gov program that you use to process online vehicle registrations, the Transaction Payment Engine (TPE), is changing to a new support email and phone number. Although the current phone number and email will continue to operate for a grace period of 30 days (October 1st); thereafter those contact methods will no longer be supported. Please update your program contact information with the new contact information below for use when you have a chargeback question or need a password reset for the TPE.

Please use the phone number and email listed below effective Saturday, September 1st for your Texas.gov support needs.

New contact details:

1.877.452.9060

support@texasgovhelpdesk.com

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

Please review and distribute as appropriate.

American Association of Motor Vehicle Administrators’ Fraud Detection Training Modules

The Texas Department of Motor Vehicles (TxDMV) would like to introduce a new eLearning training series created by the American Association of Motor Vehicle Administrators (AAMVA) on fraud detection.

AAMVA’s Fraud Detection & Remediation (FDR) program is the industry’s premier fraud training used by DMV’s, law enforcement, federal agencies, and corporations worldwide. AAMVA’s training modules and supplements develop skills in the authentication of documents in more than 12 categories, including:
 •   Birth Certificates
 •   Social Security Cards
 •   Military IDs and more

FDR is the most comprehensive anti-fraud toolbox available. The modularized eLearning suite provides invaluable training to anyone handling secure documents or sensitive transactions. Although this training is not mandatory, the TxDMV recognizes the importance of making this training available. Today’s technology-rich environment opens the door for fraudsters to expand their sphere of influence and corrupt the seemingly incorruptible. By arming your staff with knowledge to combat the ever-changing methods of corruption, your county will be playing a vital role in the reduction of fraud and the protection of our citizens.

This training will be available on August 29 on the TxDMV training portal located at https://learningtxdmv.articulate-online.com/Login.aspx. The training is modularized, and with the aid of the AAMVA Fraud Detection and Remediation training implementation plan, your county will be well on its way to protecting itself and from fraud.

Sample Training Modules Include:
 FDR Level 1 – Core
  •   Intro to Fraud
  •   Security Features
  •   Counterfeits and Alterations
  •   People and Actions
  •   FDR Tools
 FDR Level 1 – Driver
  •   Birth Certificates
  •   DLs and IDs
  •   Travel Documents
  •   Social Security Cards
  •   Immigration Documents
  •   Military IDs
  •   High Quality Counterfeits 1
 FDR Level 1 – Vehicle
  •   Vehicle Documents
  •   NMVTIS Investigation Tools

Additional training is also available that is geared toward managers and administrators. Please review the AAMVA’s FDR implementation guide to assist your county in determining which training modules should be completed by your staff. The implementation guide can be found on the tax assessor-collector information hub at http://www.TxDMV.gov/tax-assessor-collectors. Please email TxDMV-Learning@TxDMV.gov for questions related to the AAMVA Fraud training modules.

The Texas Department of Motor Vehicles would like to Thank You for joining us in our efforts to reduce fraud and improve the services we provide to the Texas motoring public.

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.