Initial Notification: Two Cognos Reports delayed (05/03/2018 @ 07:15 AM Central Time)

Posted on May 3, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 09:00 AM Central Time this morning (05/03/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 177873

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (05/03/2018 @ 07:15 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (05/03/2018 @ 07:15 AM Central Time)

Resolved: Two Cognos Reports delayed (05/02/2018 @ 12:39 PM Central Time)

Posted on May 2, 2018 by TxDMV

Good afternoon,

 

All Cognos reports were available for viewing as of 12:35 PM Central Time this afternoon (05/02/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 177679

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (05/02/2018 @ 12:39 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (05/02/2018 @ 12:39 PM Central Time)

Initial Notification: Two Cognos Reports delayed (05/02/2018 @ 07:15 AM Central Time)

Posted on May 2, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 12:30 PM Central Time this afternoon (05/02/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 177679

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

  

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (05/02/2018 @ 07:15 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (05/02/2018 @ 07:15 AM Central Time)

Salvage Motor Vehicle Dealer Training Seminar – El Paso

Posted on May 1, 2018 by TxDMV

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on May 17th, 2018, in El Paso, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

 

Stacey Cullen, Staff Service Officer

Enforcement Division

Texas Department of Motor Vehicles

 

SC

Attachment

 

 

 

 

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – El Paso

Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – El Paso

Motor Vehicle Dealer Training Seminar – El Paso

Posted on May 1, 2018 by TxDMV

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on May 16th, 2018, in El Paso, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

 

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 

 SC

Attachment

 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – El Paso

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – El Paso

TxDMV webDEALER/eTAG Update – Buyer Tags

Posted on May 1, 2018 by TxDMV

Good morning,

On April 9, 2018, the Texas Department of Motor Vehicles deployed an update to the webDEALER/eTAG system. Besides moving eTAG into webDEALER, this release also included several security enhancements.

One such enhancement relates to the issuance of multiple tags to the same vehicle. The updated system will not allow issuance of more than one Buyer Tag to the same vehicle identification number. This precaution helps protect motorists and reduces fraud.

You must void or supersede any active Buyer Tag prior to issuance of a new Buyer Tag to the same vehicle. Likewise, void any active Vehicle Specific Tag once that vehicle leaves your inventory, whether through a wholesale or retail transaction. This will ensure there is only one active tag per vehicle.

If you have any questions about this or other webDEALER/eTAG information, please contact your Regional Service Center.

Regards,

Jeremiah Kuntz
Director, Vehicle Title and Registration
Texas Department of Motor Vehicles

 

 

 

Source: Dealers and Manufacturers
TxDMV webDEALER/eTAG Update – Buyer Tags

Posted in Dealers and Manufacturers | Comments Off on TxDMV webDEALER/eTAG Update – Buyer Tags

Resolved: Two Cognos Reports delayed (05/01/2018 @ 10:40 AM Central Time)

Posted on May 1, 2018 by TxDMV

Good morning,

 

All Cognos reports were available for viewing as of 10:06 AM Central Time this morning (05/01/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 177420

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (05/01/2018 @ 10:40 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (05/01/2018 @ 10:40 AM Central Time)

Initial Notification: Two Cognos Reports delayed (05/01/2018 @ 07:54 AM Central Time)

Posted on May 1, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction, list of others Reports will be delayed and are expected to be available by 10:15 AM Central Time this morning (05/01/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 177420

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (05/01/2018 @ 07:54 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (05/01/2018 @ 07:54 AM Central Time)

Update on eTAG system (4/27/2018)

Posted on April 28, 2018 by TxDMV

Good evening,

The Texas Department of Motor Vehicles (TxDMV) was proud to release the new eTAG system on April 9, 2018, delivering valuable functionality and security features.  While the deployment was largely successful, there have been some issues identified by users that require our immediate attention.  Our team is working hard to make needed repairs in webDEALER and eTAG and ensure the system is fully functional for users.  Several of the reported issues have been repaired; however, four remaining repairs are still in development.  If you are experiencing any issues, please review the attachment below which provides more specific details.

We appreciate your patience as we continue to work to improve your experience.  As always, if you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to: ServiceDesk@TxDMV.gov.

Thank you,

TxDMV Service Desk

 

Source: Dealers and Manufacturers
Update on eTAG system (4/27/2018)

Posted in Dealers and Manufacturers | Comments Off on Update on eTAG system (4/27/2018)

Oversize/Overweight Permit Movement Conditions

Posted on April 25, 2018 by TxDMV

On May 8, 2018, the “movement conditions” listed on your permit will change.

TxDMV recently streamlined the requirements included with all size and weight permits. The language and the order in which these “movement conditions” are listed will be standardized. Current requirements that were not previously listed (proper vehicle registration, proper equipment, and attachment of movement conditions to each permit) on the permit will now be included.

Please review your permit’s conditions prior to travel.

Contact the Motor Carrier Division at 1-800-299-1700, option 2, if you need more information.

Source: Motor Carriers
Oversize/Overweight Permit Movement Conditions

Posted in Motor Carriers | Comments Off on Oversize/Overweight Permit Movement Conditions

Resolved: Two Cognos Reports delayed (04/24/2018 @ 08:58 AM Central Time)

Posted on April 24, 2018 by TxDMV

Good morning,

 

All Cognos reports were available for viewing as of 08:20 AM Central Time this morning (04/24/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 176380

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/24/2018 @ 08:58 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/24/2018 @ 08:58 AM Central Time)

Initial Notification: Two Cognos Reports delayed (04/24/2018 @ 8:10 AM Central Time)

Posted on April 24, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 08:45 AM Central Time this morning (04/24/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 176380

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (04/24/2018 @ 8:10 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (04/24/2018 @ 8:10 AM Central Time)

Resolved: Two Cognos Reports delayed (04/20/2018 @ 09:07 AM Central Time)

Posted on April 20, 2018 by TxDMV

Good morning,

 

All Cognos reports were available for viewing as of 08:19 AM Central Time this morning (04/20/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 175863

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/20/2018 @ 09:07 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/20/2018 @ 09:07 AM Central Time)

Initial Notification: Two Cognos Reports delayed (04/20/2018 @ 07:48 AM Central Time)

Posted on April 20, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 09:30 AM Central Time this morning (04/20/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 175863

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (04/20/2018 @ 07:48 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (04/20/2018 @ 07:48 AM Central Time)

April 2018 New Specialty License Plates

Posted on April 19, 2018 by TxDMV

Please review and distribute as appropriate.

Three new plates will be made available for the public to order on April 23, 2018:

1. Quail, available via the RTS and IVTRS systems.                                  

Quail

2. Texas 2000, available via My Plates.

Texas 2000

3. Porsche Club of America, available via My Plates.

Porsche Club of America

The plates will be available for passenger vehicles, trucks, trailers, motorcycles, and mopeds.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:CF

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

 

Source: Motorist Services
April 2018 New Specialty License Plates

Posted in Motorist Services | Comments Off on April 2018 New Specialty License Plates

Update on Recent RTS / Cognos Report Issues

Posted on April 18, 2018 by TxDMV

Good afternoon,

In recent weeks the department has experienced intermittent stability issues with RTS and delays with Cognos reports, as you have likely noticed.  We know these issues are frustrating and impact our shared ability to serve the motoring public, as our regional offices have experienced the same problems.  The purpose of this message is to provide you with additional background regarding these problems and our plans to improve the system.

RTS Availability

We identified the cause of the intermittent stability issues in the network of servers that support RTS.  The TxDMV Information Technology (IT) team implemented a fix last week that resolved the stability issue. 

Cognos Reports

The delay in Cognos reports is directly related to the nightly batch process that updates all motor vehicle transactions completed by TxDMV (regional and headquarters offices) and County Tax Assessor-Collector offices.  As you are aware, March and April are historically high-volume months which increase the amount of records required to be updated.  In addition, the batch process is not updating records at the expected speed. 

TxDMV has been working on an upgrade to the software that runs the batch process and we expect it to be implemented no later than July 2018.  It is anticipated this upgrade will significantly improve the speed of this process, resulting in consistent availability of Cognos reports. 

The Week to Date and Inventory Transaction Reports may not be available at 8:00 AM daily until the upgrade is deployed. TxDMV will continue to provide notices if any reporting delays are expected.

We appreciate your patience as we continue to work on improving your experience.  As always, if you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to: ServiceDesk@TxDMV.gov. 

 

Thank you,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update on Recent RTS / Cognos Report Issues

Posted in Tax Assessor-Collectors | Comments Off on Update on Recent RTS / Cognos Report Issues

Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Posted on April 17, 2018 by TxDMV

Good morning,

 

All Cognos reports were available for viewing as of 10:10 AM Central Time this morning (04/17/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 175013

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

Posted on April 17, 2018 by TxDMV

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 11:00 AM Central Time this morning (04/17/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 175013

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

TxDMV webDEALER Update – Completing Title Applications

Posted on April 13, 2018 by TxDMV

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are unable to process transactions in webDEALER. Users report transactions previously created are unavailable, or required information is unavailable to allow completion of the application. We are currently working to address the issue.

If you are unable to process your title applications in webDEALER, please take your title information to your local Tax Assessor-Collector office. We will provide an update when normal processing can continue for the affected transactions.

If you have questions or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
TxDMV webDEALER Update – Completing Title Applications

Posted in Tax Assessor-Collectors | Comments Off on TxDMV webDEALER Update – Completing Title Applications

TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

Posted on April 13, 2018 by TxDMV

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are experiencing an issue where the system prevents a user from progressing through a transaction, even when all the required fields have been completed (e.g., the “next” button is not active).

If you encounter this issue, we recommend that you try a different internet browser to access the system. For example, if you encountered the issue while using Chrome, try accessing the system via Internet Explorer (or vice versa).

If you have questions or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

 

Source: Dealers and Manufacturers
TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

Posted in Dealers and Manufacturers | Comments Off on TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Posted on April 11, 2018 by TxDMV

Good afternoon,

 

The RTS system encountered a performance issue between 3:35 PM Central Time and lasted until 4:00 PM Central Time today (04/11/2018) which caused a limited number of users to experience intermittent connectivity. If you experienced this issue please reboot your work station. If the issue persists please contact the Service Desk.

 

Statewide Ticket: 173924

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Posted on April 11, 2018 by TxDMV

Good afternoon,

An issue has been reported with the RTS system where a limited number of users are experiencing intermittent connectivity. Support staff are working to identify and resolve the issue. An update will sent by 4:30 PM this afternoon (4/11/2018) or as additional information becomes available.

The statewide ticket for this issue is: 173924

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

TxDMV eTAG/webDEALER: User Tips

Posted on April 11, 2018 by TxDMV

On April 9, 2018, the Texas Department of Motor Vehicles deployed an update to the eTAG/webDEALER system. We would like to provide you with some tips to help you efficiently use the updated system.

eTAG/webDEALER User Tips

  • Confirm you selected the appropriate location before creating an eTAG, and verify that the correct location information is printed on the tag.
  • Verify the appropriate location is selected before assigning an Internet Down Tag.
  • Ensure the date of sale entered for the buyer tag and title application are the same. If the dates are different, you will not be able to complete the title application in webDEALER.

If you have any questions regarding eTAG or webDEALER, please call a Service Desk representative at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
TxDMV eTAG/webDEALER: User Tips

Posted in Dealers and Manufacturers | Comments Off on TxDMV eTAG/webDEALER: User Tips

Texas Department of Criminal Justice Partial Lockdown

Posted on April 10, 2018 by TxDMV

Please review and distribute as appropriate.

This is to notify you of a delay in fulfilling specialty license plate and warehouse supply orders.  The Texas Department of Criminal Justice (TDCJ) Wynne Unit in Huntsville is under partial lockdown status through this week and possibly the end of next week. 

TDCJ has provided a small workforce, so all warehouse supply orders (forms, license plates, and disabled placards) are being processed but may be delayed up to two days.  However, while specialty license plate orders also are being processed, there is an approximate 10-day manufacturing delay due to increased specialty plate order volume and the reduced workforce.  If you receive inquiries from customers who have ordered their specialty plate online, please assure them that their specialty plate will be manufactured but, due to the delay, it may be another week or so before they are sent to the tax office.

We will provide another update on the status of all orders once the lockdown is over.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:CS

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Texas Department of Criminal Justice Partial Lockdown

Posted in Tax Assessor-Collectors | Comments Off on Texas Department of Criminal Justice Partial Lockdown

Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Posted on April 10, 2018 by TxDMV

Good morning,

All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 173106

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)