Initial Notification: RTS performance issue reported (12/21/2017 @ 5:15 PM)

Good afternoon,

 

The RTS system encountered a performance issue between 4:42 PM and 5:03 PM today (12/21/2017) which caused a limited number of users to experience issues closing out their work stations. If you experienced this issue please reboot your work station and try to close out again. If the issue persists please contact the Service Desk.

 

Statewide Ticket: 158761

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
Initial Notification: RTS performance issue reported (12/21/2017 @ 5:15 PM)

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Initial Notification: RTS Release 9.0 (01/02/2018)

Good afternoon,

Over the weekend of January 2, 2018, the Texas Department of Motor Vehicles (TxDMV) will update the Registration and Title System (RTS) and Internet Vehicle Title and Registration Service (IVTRS) with Release 9.0 that contains the content summarized below.    

Legislative Changes

  • Voluntary Contributions Authorized
    • Customers can choose to donate to the Ending Homelessness Program or to the Evidence Testing Grant Program (HB 4102) at time of registration or renewal.
  • Package Delivery License Plates
    • Package Delivery License Plates will be available for vehicles operated by a package delivery service company (i.e. UPS and FedEx) for picking up and delivering mail, parcels, and packages. Vehicles eligible for Package Delivery License Plates are limited to:
      • Neighborhood Electric Vehicles (NEV)
      • All-Terrain Vehicles (ATV)
      • Recreational Off-Highway Vehicles (ROV)
      • Utility Vehicles (UTV)
      • Golf Carts (GC)
  • This plate displays the words “Package Delivery” and requires a $25 annual plate fee and other applicable fees. A United States Department of Transportation (US DOT) number is required for the initial issuance of the license plate. The US DOT number is alpha numeric and has 8-10 characters.
  • Vehicles with Package Delivery License Plates will receive an annual registration renewal notice and can renew at the county, online through the Internet Vehicle Title and Registration Service, and by mail. Vehicles with Package Delivery License Plates are exempt vehicle inspection.

Non-Legislative Changes

  • Following are improvements to RTS 9.0.0 requested by users:
  • Search by Owner If a record is not found in the Active records RTS, users can now search on owner information from Inactive and Archived records.
  • Antique License Plate Expiration Dates Staggered
  • Search by Owner If a record is not found in the Active records RTS, users can now search on owner information from Inactive and Archived records.
  • Antique License Plate Expiration Dates Staggered
    • Antique license plates with pre-printed expiration dates of March will no longer be issued. With this release, Antique plates will be manufactured on demand, and registration will be staggered for 60 months from the date of issuance. A speciality plate insignia will be issued displaying the same plate number that has been assigned in RTS, and the receipt will include the plate sticker.
  • Antique Plates
  • Before a new staggered Antique License Plate can be issued, a special plate record must be created.
  • Antique Truck
    • With this release the Antique Truck registration class has been added. For existing trucks registered as Antique, the registration class for the vehicle record must be updated to reflect the Antique Truck.
  • Annual Plate Change Reminder
    • With the 8.10 release that was deployed August 27, 2017, changes were made to the following annual plates by removing the Month/Year block from the license plate. As a reminder, a windshield or plate sticker will be included on the receipt.
      • ANTIQUE MOTORCYCLE
      • ANTIQUE BUS
      • ANTIQUE
      • FERTILIZER
      • GO TEXAN 2 COMBINATION
      • CONGRESSIONAL MEDAL OF HONOR AIR FORCE MC
      • CONGRESSIONAL MEDAL OF HONOR AIR FORCE MC (FEE)
      • CONGRESSIONAL MEDAL OF HONOR AIR FORCE
      • CONGRESSIONAL MEDAL OF HONOR AIR FORCE (FEE)
      • CONGRESSIONAL MEDAL OF HONOR ARMY MC
      • CONGRESSIONAL MEDAL OF HONOR ARMY MC (FEE)
      • CONGRESSIONAL MEDAL OF HONOR ARMY
      • CONGRESSIONAL MEDAL OF HONOR ARMY (FEE)
      • CONGRESSIONAL MEDAL OF HONOR NAVY MC
      • CONGRESSIONAL MEDAL OF HONOR NAVY MC (FEE)
      • CONGRESSIONAL MEDAL OF HONOR NAVY
      • CONGRESSIONAL MEDAL OF HONOR NAVY (FEE)
      • CONGRESSIONAL MEDAL OF HONOR
      • HONORARY CONSUL
      • FOREIGN ORGANIZATION
      • DISASTER RELIEF
      • COTTON
  • IVTRS Registration Renewals
    • The following registration class is now allowed registration renewal via IVTRS:
    • Combination (GVW 54,999 lbs. or less)
  • New Specialty License Plates

Eastern Star: A new Eastern Star specialty plate is available. It can be ordered for passenger vehicles, trucks, motorcycles, mopeds, and trailers.

 

 EasternStar

Ducks Unlimited: A new Ducks Unlimited (Three Dogs) specialty plate is available. It can be ordered for passenger vehicles, trucks, motorcycles, mopeds and trailers..

 Ducks

Blue Knights: A new Blue Knights specialty plate is available. Members of the Blue Knights motorcycle club must certify that they are members by certifying on Form VTR-415. This plate will not be available to order online. It can be ordered for passenger vehicles, trucks, motorcycles, and mopeds.

 BlueKnights

Colorado School of Mines: A new Colorado School of Mines specialty plate is available via My Plates. It can be ordered for passenger vehicles, trucks, motorcycles, mopeds and trailers.

 Colorado

Carbon Fiber: A new Carbon Fiber specialty plate is available via My Plates. It can be ordered for passenger vehicles, trucks, motorcycles, mopeds and trailers.

 CarbonFiber

  

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM CDT, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Texas Department of Motor Vehicles
I
T Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010 (877) 933-2020 
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Release 9.0 (01/02/2018)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Release 9.0 (01/02/2018)

Resolved: eTAG Issue (12/20/2017 @ 4:56 PM)

Good afternoon,

An issue was reported that prevented some users from logging into the eTAG system. Support staff have identified and resolve the issue. If you experience any new issues logging into the eTAG system please contact the Service Desk.

The statewide ticket for this issue is: 158596

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Resolved: eTAG Issue (12/20/2017 @ 4:56 PM)

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TxDMV Holiday Schedules

Need to take care of business with the Texas Department of Motor Vehicles (TxDMV) during the holidays? Please be aware of the following schedules: 

  • Saturday, Dec. 23: The Oversize/Overweight Permits Office will be CLOSED during regular Saturday hours.
  • Monday, Dec. 25: All TxDMV offices will be CLOSED.
  • Tuesday, Dec. 26: All TxDMV offices will be CLOSED.
  • Saturday, Dec. 30: The Oversize/Overweight Permits Office will be CLOSED during regular Saturday hours.
  • Monday, Jan. 1: All TxDMV offices will be CLOSED.
  • Tuesday, Jan. 2: All TxDMV offices will be OPEN during regular business hours. 

Vehicle title and registration services: Most vehicle title and registration services are provided by your county tax office. County tax office hours may vary. Registration renewal is available online 24/7 at www.TxDMV.gov.

Oversize/Overweight permits: Motor Carrier Oversize/Overweight permits can be ordered online 24/7 through the Texas Permitting and Routing Optimization System (TxPROS) at www.TxDMV.gov.

 

 

Source: Motor Carriers
TxDMV Holiday Schedules

Posted in Motor Carriers | Comments Off on TxDMV Holiday Schedules

New Intermodal Shipping Container Port Permit – Effective Jan. 1, 2018

On Monday, January 1, 2018, TxDMV will begin issuing an annual permit for the overweight transport of intermodal shipping containers. The 85th Texas Legislature created the new Intermodal Shipping Container Port Permit that allows travel within 30 miles of Texas ports (see “Travel” below) on approved roads.

To qualify for this permit, a truck-tractor and semitrailer combination must have six  or seven axles with the following axle distances:

Six Axles:

  • 647 inches between the front axle of the truck-tractor and the last axle of the semitrailer,
  • 51 to 52 inches between the axles in the truck-tractor two-axle group, and
  • 60 inches between the axles in the semitrailer three-axle group

Seven Axles:

  • 612 inches between the front axle of the truck-tractor and the last axle of the semitrailer,
  • 51 to 52 inches between the axles in the truck-tractor three-axle group, and
  • 60 inches between the axles in the semitrailer three-axle group

The vehicle combination must be equipped with a roll stability support safety system and blind spot support systems.

An intermodal shipping container is an enclosed, standardized, reusable container used to pack, ship, move, or transport cargo. The container must be transferred to/from a ship, vessel, or a rail system for international transportation without unloading or reloading the cargo.

Weights – The gross weight and axle weights allowed are based on the total number of axles. Maximum gross and axle weight limits* are:

Six Axles:

  • Gross weight – 93,000 pounds
  • Truck-tractor single axle – 13,000 pounds
  • Truck-tractor two-axle group – 18,500 pounds per axle
  • Semitrailer three-axle group – 16,400 pounds per axle

Seven Axles:

  • Gross weight – 100,000 pounds
  • Truck-tractor single axle – 15,000 pounds
  • Truck-tractor three-axle group – 14,900 pounds per axle
  • Semitrailer three-axle group – 15,400 pounds per axle

*The weights listed above include all enforcement tolerances.

Size – Must be legal width, height and length.

Travel – Travel with this permit must begin or end at a port authority or port of entry that is located in a county contiguous to the Gulf of Mexico or a bay or inlet opening into the gulf, and may not exceed 30 miles from the port authority or port of entry.

Permit is valid for travel on state, county and municipal roads that have been approved by the Texas Department of Transportation and that are within the counties and municipalities selected for travel on the permit application. Vehicle may not travel on the interstate highway system, or a load-restricted road or load-posted bridge when exceeding the posted capacity. Permit holder is responsible for routing and obtaining current restrictions and information concerning hazardous weather-related road conditions prior to movement.

Fee – Annual permit fee is $6,000.

Windshield Sticker – Permit stickers must be affixed to the windshield of the permitted vehicles. Intermodal Shipping Container Port Permits are mailed to applicants; they are not available at TxDMV offices.

Seal – Container must be continuously sealed from the point of origin to the point of destination with a seal that is required by U.S. Customs and Border Protection, the U.S. Food and Drug Administration, or federal law or regulation.

Other Information – This permit does not authorize the transport of a material designated, as of Jan. 1, 2017, as a hazardous material by the U.S. Secretary of Transportation under 49 U.S.C. Section 5103(a).

Apply starting January 1, 2018, using TxPROS: http://TxPROS.TxDMV.gov/

For information on how to use TxPROS, including step-by-step video tutorials, go to the TxDMV website at http://www.TxDMV.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

Contact Information – Reach the Texas Department of Motor Vehicles, Motor Carrier Division – Oversize/Overweight Permits Section at:

Phone: 1-800-299-1700, options 2-1-3

Online: Visit the Motor Carrier portal for all your TxDMV needs at http://www.TxDMV.gov/motor-carriers.

Source: Motor Carriers
New Intermodal Shipping Container Port Permit – Effective Jan. 1, 2018

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New Annual Fluid Milk Transport Permit – Effective Jan. 1, 2018

On Monday, January 1, 2018, TxDMV will begin issuing an annual permit for the overweight transport of fluid milk. The 85th Texas Legislature created the new Annual Fluid Milk Transport Permit.

To qualify for this permit, a truck-tractor and semitrailer combination must be equipped with six axles and have:

  • 15 feet or more between the first (steer) axle of the truck-tractor and the first axle of the first axle group (drive axles),
  • 36 feet or more between the first drive axle and last trailer axle, and
  • 48 to 54 inches between the axles within each axle group.

The vehicle combination must be equipped with a roll stability support safety system and blind spot support systems.

Weights – The gross weight may not exceed 90,000 pounds. Axle weight limits are:

  • Truck-tractor single axle – legal weight
  • Two-axle group – 36,500 pounds total
  • Three-axle group – 42,500 pounds total

Size – Must be legal width, height and length.

Travel – Permit is valid for travel on the specific routes that have been approved by the Texas Department of Transportation. Permit applicant must select routes to be traveled at time of application. Vehicle may not travel on a load-restricted road or load-posted bridge when exceeding the posted capacity.

Permit holder is responsible for routing and obtaining current restrictions and information concerning hazardous weather-related road conditions prior to movement.

Fees – Annual permit fee is $1,200.

Windshield Sticker – Permit stickers must be affixed to the windshield of the permitted vehicles. Fluid Milk Transport Permits are mailed to applicants; they are not available at TxDMV offices.

Other Information – This permit is the only permit that may be used for the overweight transport of fluid milk.

Apply starting January 1, 2018, using TxPROS: http://TxPROS.TxDMV.gov/

For information on how to use TxPROS, including step-by-step video tutorials, go to the TxDMV website at http://www.TxDMV.gov/motor-carriers/oversize-overweight-permits/txpros-info-and-tutorials.

Contact Information – Reach the Texas Department of Motor Vehicles, Motor Carrier Division – Oversize/Overweight Permits Section at:

Phone: 1-800-299-1700, options 2-1-3

Online: Visit the Motor Carrier portal for all your TxDMV needs at http://www.TxDMV.gov/motor-carriers.

Source: Motor Carriers
New Annual Fluid Milk Transport Permit – Effective Jan. 1, 2018

Posted in Motor Carriers | Comments Off on New Annual Fluid Milk Transport Permit – Effective Jan. 1, 2018

Mail System and Self-Issue Dimensions to Change for TxPROS

As a reminder, on December 20, 2017, the TxDMV is moving to a centralized mail process for annual permits issued through the Texas Permitting and Routing Optimization System (TxPROS). All permits that must be mailed (permits that require a windshield sticker or a print out on TxDMV security paper) will be sent via U.S. Postal Service (USPS) First Class Mail. Other delivery options such as USPS Priority Mail, FedEx, Lone Star, and any other priority/overnight delivery options are now discontinued.

Additionally, self-issue dimensions will increase in TxPROS.

TxPROS users currently can self-issue certain permit types within TxPROS when the overall size and weight of the vehicle and load fall within the self-issue envelope dimensions of:

16 feet wide,
16 feet – 6 inches high,
110 feet long, and
180,000 pounds gross weight.

Effective December 20, 2017, the self-issue envelope dimensions in TxPROS will increase to:

20 feet wide,
18 feet – 11 inches high,
125 feet long, and
199,999 pounds gross weight.

For questions or additional information, contact the Motor Carrier Division at 1-800-299-1700, options 2-5-2.

Source: Motor Carriers
Mail System and Self-Issue Dimensions to Change for TxPROS

Posted in Motor Carriers | Comments Off on Mail System and Self-Issue Dimensions to Change for TxPROS

Proposed 43 TAC §57.18, §§57.48-57.52

Proposed 43 TAC §57.18, §§57.48-57.52

Please review and distribute as appropriate.

The Automobile Burglary and Theft Prevention Authority (ABTPA) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect §§57.18, 57.48, 57.49, 57.50, and 57.51, and proposes new §57.52.  These proposed changes are posted for public comment until 5:00 p.m. on January 15, 2018.  The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.
 

The web link is subject to change as the Texas Register is a weekly publication.  Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

We expect to present the proposed changes and any received written comments to the ABTPA board at an upcoming board meeting.  

Thank you,

David Richards
General Counsel

Attachment

 

 

Source: Dealers and Manufacturers
Proposed 43 TAC §57.18, §§57.48-57.52

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §57.18, §§57.48-57.52

Salvage Motor Vehicle Dealer Training Seminar – San Antonio

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on January 17th, 2018, in San Antonio, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

 

Stacey Cullen, Staff Service Officer

Enforcement Division

Texas Department of Motor Vehicles

 

SC

Attachment

 

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – San Antonio

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Motor Vehicle Dealer Training Seminar – San Antonio

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on January 18th, 2018, in San Antonio, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

 

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 

SC

Attachment

 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – San Antonio

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Resolved: eTAG Issue 12/08/2017 @ 11:55 AM CST

Good morning,

 

The issue preventing some users from logging into the eTAG system has been resolved. If you experience new issues logging into the eTAG system please contact the Service Desk. 

 

The state wide ticket number is: 157052

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

 

Source: Dealers and Manufacturers
Resolved: eTAG Issue 12/08/2017 @ 11:55 AM CST

Posted in Dealers and Manufacturers | Comments Off on Resolved: eTAG Issue 12/08/2017 @ 11:55 AM CST

Initial Notification: eTAG Issue (12/08/2017 @ 11:35 AM)

Good morning,

An issue has been reported where some users are unable to access the eTAG system. Support staff are working to identify and resolve the issue. An update will sent by 1:00 PM CST this afternoon, December 8, 2017.

The statewide ticket for this issue is: 157052

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG Issue (12/08/2017 @ 11:35 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG Issue (12/08/2017 @ 11:35 AM)

webDEALER / eTAG Update – Deployment Delay

The Texas Department of Motor Vehicles previously announced plans to update the webDEALER and eTAG software by the end of 2017. Unfortunately, the programming of the system has not concluded and requires additional testing. We will continue to operate and maintain the current eTAG system you are using for the issuance of temporary tags. We are providing this message to keep you informed on the status of this project and will continue to send you updates as the work on this project progresses.

Thank you,

Texas Department of Motor Vehicles

 

 

 

Source: Dealers and Manufacturers
webDEALER / eTAG Update – Deployment Delay

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Oversize/Overweight Permit Mailing Process and TxPROS Changes

On Tuesday, December 19, 2017, the TxDMV is moving to a centralized mail process for our annual permits. All permits that must be mailed (permits that require a windshield sticker or a print out on TxDMV security paper) will be sent U.S. Postal Service (USPS) First Class Mail, other delivery options such as USPS Priority Mail, FedEx, Lone Star, and any other priority/overnight delivery options will be discontinued.

The following permit types will be delivered via USPS First Class Mail:

  • Over Axle/Over Gross Weight Tolerance Permit
  • Annual Timber Permit
  • Annual Ready-Mixed Concrete Truck Permit

The following permit type will be delivered via USPS Certified Mail:

  • Annual Envelope (AEV) Company Specific Permit

Changes in the permit ordering process when ordering a permit that must be mailed:

  • Permit Review – When a permit type that must be mailed is issued, the Texas Permitting and Routing Optimization System (TxPROS) will prompt you to view a draft of the permit document. This step will be required for each permit issued. You will be given two options:
  • Option 1 – The permit is correct and ready for mailing
  • Option 2 – The permit document is incorrect (items are incorrect or missing)

If Option 2 is selected, you will be prompted to describe what is wrong with the permit document and after review, TxDMV will correct the errors and submit the permit for mailing.

Note: If you do not view the draft permit document and either approve it or reject it, the permit will return to your customer queue and will not be mailed. You will receive reminder emails until you return to the permit and either approve or reject the draft permit document.

  • Permit “Batching” – Due to the changes in the ordering process, multiple trucks can no longer be listed when ordering a permit in TxPROS. The application process must be completed in its entirety for each truck requiring a permit. Note: This only applies to permit applications submitted via TxPROS (you may still list multiple trucks on any paper applications that allow you to do so).
  • Annual Envelope (AEV) Company Specific Permits – This permit type will be available to be ordered and self-issued via TxPROS. However, the permit must be mailed to you.

For questions or additional information, contact the Motor Carrier Division at 1-800-299-1700, select option 2.

Source: Motor Carriers
Oversize/Overweight Permit Mailing Process and TxPROS Changes

Posted in Motor Carriers | Comments Off on Oversize/Overweight Permit Mailing Process and TxPROS Changes

TxDMV to Launch Electronic Licensing, Insurance and Credentialing (eLINC) System

TxDMV will launch the electronic Licensing, Insurance and Credentialing (eLINC) on Dec. 10, 2017, to offer online self-service to carriers applying for Operating Authority in Texas.

The initial launch of eLINC will allow customers to handle all steps in the process of creating an account. A status bar shows customers where they are in the 11-step process and eLINC is instructional as it tutors customers through each step.

The eLINC system also adds security features and searches for chameleon carriers:

  • Real-time information in the federal Motor Carrier Management Information System (MCMIS) is cross checked for current USDOT number status.
  • Checks that Household Goods Movers have the required insurance and rates and charges on file.
  • Applications left pending and incomplete in eLINC are deleted after 45 days and the application process must restart from the beginning.
  • All existing accounts not renewed within 180 days of expiration are inactivated, and those carriers must reapply for Operating Authority in eLINC.

For now, existing customers will continue to manage accounts in the Motor Carrier Credentialing System (MCCS). MCCS will be re-branded as eLINC by the end of 2018 as other new features are phased in.

For questions, call the Credentialing toll free number at 1-800-299-1700, option 3 and 4.

 

 

Source: Motor Carriers
TxDMV to Launch Electronic Licensing, Insurance and Credentialing (eLINC) System

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Proposed 43 TAC §§217.43, 217.45 and 217.46

Proposed 43 TAC §§217.43, 217.45 and 217.46

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, §§217.43, 217.45 and 217.46. These proposed changes are posted for public comment until 5:00 p.m. on January 2, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

 

 

 

Source: Dealers and Manufacturers
Proposed 43 TAC §§217.43, 217.45 and 217.46

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §§217.43, 217.45 and 217.46

TxDMV Board Meeting – December 7

 

 

 

The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meeting for the month of December:

Board Meeting 
Thursday, December 7, 2017 – 8 a.m. 
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meeting – December 7

Posted in News and Information | Comments Off on TxDMV Board Meeting – December 7

Resolved: eTAG Issue 11/30/2017 @ 5:15 PM CST

Good evening,

 

The issue preventing a small number of users from logging into the eTAG system has been addressed. If you submitted your license renewal on time, or your license expiration date is in the future, and you experience issues logging into the eTAG system please contact the Service Desk. 

 

If your license status is Expired and you did not submit a license renewal, you can still renew using eLICENSING. If your license status is Closed, and you did not submit a renewal,  you will have to reapply for a license using eLICENSING.

 

The state wide ticket number is: 155839

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

 

Source: Dealers and Manufacturers
Resolved: eTAG Issue 11/30/2017 @ 5:15 PM CST

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Update: eTAG Issue 11/30/2017 @ 9:00 AM CST

Good morning,

 

Support staff have determined that the issue affects a very small number of dealers.  If you encounter an issue logging into the eTAG system please contact the Service Desk.  An update will be sent by 5:00 PM today, (11/30/2017) or as additional information becomes available.

 

The state wide ticket number is: 155839

Dealers should use their pre-printed Internet Down Buyer tags during the outage.  As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTAG system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Update: eTAG Issue 11/30/2017 @ 9:00 AM CST

Posted in Dealers and Manufacturers | Comments Off on Update: eTAG Issue 11/30/2017 @ 9:00 AM CST

Initial Notification: eTAG Issue 11/29/2017 @ 7:00 PM CST

Good evening,

 

An issue has been identified with the eTAG system which prevents some users from logging into the system. Support staff are working to resolve the issue. An update will be sent by 9:00 AM tomorrow, (11/30/2017) or as additional information becomes available.

 

The state wide ticket number is: 155839

Dealers should use their pre-printed Internet Down Buyer tags during the outage.  As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTAG system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk representative, please call us at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG Issue 11/29/2017 @ 7:00 PM CST

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TxPROS outage on Tuesday, November 28, 2017

The Texas Permitting and Routing and Optimization System (TxPROS) went down starting at 5:06 p.m. Austin, Texas, time due to a server failure. Service was restored at 6:45 p.m. Customers who were in the process of ordering a permit between 4:45 p.m. and 5:15 p.m. are advised to verify that those permits were issued. The TxDMV apologizes for any inconvenience.

For assistance or questions, contact the TxDMV’s Oversize/Overweight Permits Section at 1-800-299-1700.

 

 

Source: Motor Carriers
TxPROS outage on Tuesday, November 28, 2017

Posted in Motor Carriers | Comments Off on TxPROS outage on Tuesday, November 28, 2017

eTAG/webDEALER Online Training Starts TODAY, November 28, 2017!

 

Have YOU signed up for eTAG/webDEALER training?

eTAG and webDEALER  

Webinar Sessions Start Today!

eTAG (the system used for Buyer Tags) is moving into webDEALER (the title application system). The Texas Department of Motor Vehicles is offering online training webinars to help you prepare for this change.

Sign up now to ensure that you are up-to-date!

For your convenience the training invitation with the webinar registration links is attached.

 

 

Source: Dealers and Manufacturers
eTAG/webDEALER Online Training Starts TODAY, November 28, 2017!

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Resolved: eLICENSING Available (11/27/2017 @ 11:13 AM CST)

Good morning,

The eLICENSING system was available as of 11:13 AM CST this morning, November 27, 2017. If you experience new issues with the eLICENSING system please contact the service desk.

The statewide ticket for this issue is: 155079

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov
 

Source: Dealers and Manufacturers
Resolved: eLICENSING Available (11/27/2017 @ 11:13 AM CST)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eLICENSING Available (11/27/2017 @ 11:13 AM CST)

Resolved: eTAG Available (11/27/2017 @ 11:13 AM CST)

Good morning,

The eTAG system was available as of TIME 11:13 AM CST this morning, November 27, 2017. If you experience new issues with the eTAG system please contact the service desk.

The statewide ticket for this issue is: 155079

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division 3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Resolved: eTAG Available (11/27/2017 @ 11:13 AM CST)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eTAG Available (11/27/2017 @ 11:13 AM CST)

Initial Notification: eLICENSING Unavailable (11/27/2017 @ 8:40 AM)

 

Good morning,

 

The eLICENSING system is currently unavailable. Support staff are working to identify and resolve the issue. An update will sent by 11:00 AM this morning, November 27, 2017.

 

The statewide ticket for this issue is: 155079

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. CST, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division 3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Dealers and Manufacturers
Initial Notification: eLICENSING Unavailable (11/27/2017 @ 8:40 AM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eLICENSING Unavailable (11/27/2017 @ 8:40 AM)