Adopted 43 TAC §§219.60 – 219.64

 

 Adopted 43 TAC §§219.60 – 219.64

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 219, §§219.60, 219.61, 219.62, 219.63 and 219.64. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes became effective on September 18, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §§219.60 – 219.64

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §§219.60 – 219.64

Mover Training Seminar – San Antonio, Texas

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on November 8th, 2018, in San Antonio, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachments

 

Source: Motor Carriers
Mover Training Seminar – San Antonio, Texas

Posted in Motor Carriers | Comments Off on Mover Training Seminar – San Antonio, Texas

Mover Training Seminar – Corpus Christi, Texas

Attention all Household Goods Motor Carriers:

We are pleased to announce our next Mover Training Seminar on October 17th, 2018, in Corpus Christi, Texas.  This presentation will be a basic overview of the rules and regulations pertaining to the household goods motor carrier industry.

Representatives from our Enforcement and Motor Carrier divisions will provide valuable information on mover operations.  This information is beneficial for any parties interested in becoming a new household goods motor carrier (mover) as well as a good refresher for all licensed movers in keeping up to date on any rule updates within the industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Luis Perez, Assistant Chief Investigator

Enforcement Division

Texas Department of Motor Vehicles

LP

Attachments

Source: Motor Carriers
Mover Training Seminar – Corpus Christi, Texas

Posted in Motor Carriers | Comments Off on Mover Training Seminar – Corpus Christi, Texas

Salvage Motor Vehicle Dealer Training Seminar – Nacogdoches

Salvage Motor Vehicle Dealers and Industry:

We are pleased to announce our Salvage Motor Vehicle Dealer Training Seminar on October 24th, 2018, in Nacogdoches, Texas.  This presentation will be a specific overview of the rules and regulations surrounding the salvage motor vehicle dealer industry.

The information provided will be specific to the individual operating as a salvage dealer and the related policies and procedures used by our agency.

David George, Chief Investigator for the Enforcement Division, will provide valuable information on salvage dealer operations and requirements.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

SC

Attachment

 

Source: Dealers and Manufacturers
Salvage Motor Vehicle Dealer Training Seminar – Nacogdoches

Posted in Dealers and Manufacturers | Comments Off on Salvage Motor Vehicle Dealer Training Seminar – Nacogdoches

Motor Vehicle Dealer Training Seminar – Nacogdoches

Motor Vehicle Dealers and Industry:

We are pleased to announce our Motor Vehicle Dealer Training Seminar on October 25th, 2018, in Nacogdoches, Texas.  This presentation will be a broad overview of the rules and regulations surrounding the motor vehicle dealer industry.

Representatives from our Enforcement and VTR divisions will provide valuable information on dealer operations and titling requirements.  We will also have a representative from the Texas Office of Consumer Credit Commissioner who will provide instruction on financing options for dealers. This information is beneficial for any parties interested in becoming a dealer as well as the seasoned independent and franchise dealers seeking new information affecting the regulations associated with the motor vehicle dealer industry.

We are excited to have you join us, to learn and discuss issues that concern you and your business.

Thank you;

Stacey Cullen, Staff Services Officer

Enforcement Division

Texas Department of Motor Vehicles

 SC

Attachment

 

 

Source: Dealers and Manufacturers
Motor Vehicle Dealer Training Seminar – Nacogdoches

Posted in Dealers and Manufacturers | Comments Off on Motor Vehicle Dealer Training Seminar – Nacogdoches

ALERT: Fraudulent Emails Posing as TxDMV

 

The Texas Department of Motor Vehicles (TxDMV) is aware of recent reports of phishing emails being sent to our licensed community. This may be an attempt to obtain sensitive information from you.  The emails make statements about complaints regarding a licensee, threaten to revoke the entity’s license and includes a TxDMV employees name in the closing.

Please be advised that the TxDMV has not sent these email notifications to licensees.

If you receive an email of this type, please practice safe precautions and do the following:

  • DO NOT open the email if at all possible
  • Contact your IT Department
  • DO NOT open any attachment
  • DO NOT click on any web links in the email
  • Delete the email and empty your deleted items folder

Here is an example of one of the phishing emails in circulation.

 Phishing Example

If you have questions concerning this communication you may contact the TxDMV’s customer service line at 1-888-368-4689

Sincerely,

Joshua G. Kuntz

Information Security Officer, CISSP
Texas Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
ALERT: Fraudulent Emails Posing as TxDMV

Posted in Dealers and Manufacturers | Comments Off on ALERT: Fraudulent Emails Posing as TxDMV

Return of Metal Dealer and Other Industry Plates

Texas DMV


The Motor Vehicle Division announced that effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Texas Department of Motor Vehicles (TxDMV) Regional Service Center or the Department’s Headquarters.  Plates can be mailed to or dropped off at any of these 17 locations across the state.  

Please do not accept any of the above mentioned plates at a tax assessor-collector (TAC) office as the Motor Vehicle Division is tracking compliance with this requirement.  Instead ask customers with these plates to visit our website or contact us toll-free at 1-888-DMV-GOTX (1-888-368-4689) or at (512) 465-3000 for more information.  We are available to answer questions from 8 a.m. to 5 p.m. Central Time, Monday through Friday.  

This requirement does not affect the return of customer plates which in many cases are being received and recycled by TAC offices across the state. 

TxDMV’s eLICENSING system and website have been updated to include information about this requirement.  In addition to reducing the potential for fraudulent use of license plates, this effort provides Texas dealers and other licensees a way to responsibly recycle over 4,000 plates every year.

Thank you,

Daniel Avitia, Director
Motor Vehicle Division

 

Source: Tax Assessor-Collectors
Return of Metal Dealer and Other Industry Plates

Posted in Tax Assessor-Collectors | Comments Off on Return of Metal Dealer and Other Industry Plates

Resolved: webDEALER/eTAG Available (09/17/2018 @ 11:26 AM Central Time)

Good morning,

The webDEALER/eTAG system was available as of 10:45 AM Central Time this morning, 09/17/2018.  If you experience new issues with the webDEALER/eTAG system, please contact the service desk.

The statewide ticket for this issue is: 196908

 

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Resolved: webDEALER/eTAG Available (09/17/2018 @ 11:26 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Resolved: webDEALER/eTAG Available (09/17/2018 @ 11:26 AM Central Time)

Initial Notification: eTAG: Unscheduled Maintenance (9/17/2018 @ 10:30 AM Central Time)

Good morning,

 

On September 17, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing eTAG system maintenance. The duration of the maintenance is scheduled for up to 15 minutes, beginning Monday (09/17/2018) at 10:30 AM Central Time and lasting until 10:45 AM Central Time. eTAG will not be available during the maintenance window.

 

As a reminder, if you are unable to print buyer’s tags, you should use your pre-printed Internet Down buyer’s tags.   As you know, every dealer is now allowed a minimum of 30 Internet Down tags.  If you have less than 30 printed, print your full allocation now so you are prepared when the eTags system is unavailable.  Please remember that after using an Internet Down tag, you must enter the information for that tag into eTags as soon as the system is accessible.  Doing this, will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

 

Note: A reply to all will be sent when the maintenance is complete.  Please contact the Service Desk if you experience system issues after the end of the maintenance.

  

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to ServiceDesk@TxDMV.gov.

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

  

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG: Unscheduled Maintenance (9/17/2018 @ 10:30 AM Central Time)

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Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles (TxDMV) is currently accepting applications for the Fiscal Year 2019 Performance Quality Recognition Program (PQRP). The deadline for submission is October 31.

The TxDMV understands the importance of the services you provide, as well as the impact you have on the overall satisfaction of Texas motorists, and we want you to be recognized for your achievements in providing quality registration and titling services to the motoring public. The Performance Quality Recognition Program focuses on achievements in: business process, fraud prevention, customer service, and training. Achievement in these pillars of your registration and titling work certainly merit recognition, and I invite each of you to apply.

The PQRP application, Form 2017-001, can be found on page 40 of the program guide located at www.txdmv.gov/county-recognition. We are glad to assist you in this process and encourage you to contact your TxDMV Regional Manager if you have any questions or need assistance with obtaining data.

Please send emailed applications to:

County-Recognition@txdmv.gov

Please send mailed applications to:

Texas Department of Motor Vehicles
Vehicle Titles and Registration Division
Attn: County Recognition Program
4000 Jackson Avenue
Austin, Texas 78731

Thank you for being “Driven to Serve!”

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

If you have any comments or suggestions concerning this VTR communication process, please contact your local TxDMV Regional Service Center.

 

 

 

Source: Tax Assessor-Collectors
Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Posted in Tax Assessor-Collectors | Comments Off on Fiscal Year 2019 Performance Quality Recognition Program (PQRP)

Adopted 43 TAC §217.27

Adopted 43 TAC §217.27

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 217, §217.27. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/backview/0907/index.shtml

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes became effective on September 10, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §217.27

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §217.27

Adopted 43 TAC §215.85

Adopted 43 TAC §215.85

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register adopted changes to the Texas Administrative Code, which affect Chapter 215, §215.85. The adopted Texas Register language is attached and it is also available on the Office of the Secretary of State’s website at

http://www.sos.state.tx.us/texreg/pdf/backview/0907/index.shtml

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

These adopted changes became effective on September 10, 2018 and the changes are included in the Texas Administrative Code at http://texreg.sos.state.tx.us/public/readtac$ext.viewtac.

 

 

Thank you,

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Adopted 43 TAC §215.85

Posted in Dealers and Manufacturers | Comments Off on Adopted 43 TAC §215.85

Metal plate return updates

Effective immediately Texas motor vehicle dealers, in-transit operators, converters, manufacturers, and distributors are required to return canceled, damaged, or unneeded metal plates to a Regional Service Center or the Texas Department of Motor Vehicles Headquarters.  Plates may be mailed to or dropped off at any of the 17 locations across the state.  Licensees who close their license must return all plates, temporary tags, stickers, and plate receipts within 10 days of license closure.

The Texas Department of Motor Vehicle’s eLICENSING system and website have been updated to include information about this requirement.  Forms, office locations, and business hours are available on the website.

In addition to reducing the potential for fraudulent use of license plates, this effort provides Texas dealers and other licensees a way to responsibly recycle over 4,000 plates every year. 

Please visit our website or contact us toll-free at 1-888-DMV-GOTX (1-888-368-4689) or at (512) 465-3000 for more information.  We are available to answer your questions from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.  

Thank you for your support.

 

Daniel Avitia siginature

Daniel Avitia

Motor Vehicle Division Director

Source: Dealers and Manufacturers
Metal plate return updates

Posted in Dealers and Manufacturers | Comments Off on Metal plate return updates

New Referral Fee Option for Independent Dealers

On August 16, the Texas Department of Motor Vehicles (TxDMV) Board met and adopted rules related to the use of referral fees for independent motor vehicle dealers. Here is what you need to know as a licensed independent dealer on this effort: 

  • An independent motor vehicle dealer may now offer a referral fee in cash or value to a customer who purchased a vehicle from the licensed dealer within the past four years.
  • The referral fee may be contingent upon the new referred individual purchasing a vehicle, or a fee may be paid for the referral of a new potential customer.
  • The referral fee agreement may NOT be used for financing as a part of an original retail installment contract agreement transaction (Ref. Texas Finance Code 348.403 and 348.404). 

The rule does not extend the option to offer a referral fee to:

  • a franchised motor vehicle dealer;
  • a wholesale motor vehicle dealer;
  • a motorcycle dealer;
  • a house trailer dealer;
  • a trailer or semitrailer dealer; or
  • an independent mobility motor vehicle dealer 

If you have any questions regarding the new referral fee option, please do not hesitate to contact us at (512) 465-4207.

Best,
Corrie Thompson
Enforcement Division Director
Texas Department of Motor Vehicles

 

 

Source: Dealers and Manufacturers
New Referral Fee Option for Independent Dealers

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Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Good afternoon,

 

IRP transmittal data is available today, September 06, 2018.  However, due to issues with the IRP batch process last night, the Week-To-Date Report will not reflect the correct IRP totals until tomorrow, September 07, 2018.  An update will be sent by tomorrow morning (09/07/2018) 9:00 AM Central Time. If you have questions please contact the Service Desk.

The statewide ticket for this issue is: 195443. 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020.  The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday.  You may also send email to ServiceDesk@TxDMV.gov.  

 

We apologize for the inconvenience and any impact on you or your customers.

 

Thank you,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: IRP Transmittal Report Issue (09/06/2018 @ 01:00 PM Central Time)

Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, Subchapter K. These proposed changes are posted for public comment until 5:00 p.m. on October 1, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

David D. Duncan

General Counsel

 

Attachment

 

Source: Dealers and Manufacturers
Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC, Ch. 217, New Subchapter K, Electronic Signatures, §§217.301, 217.302, 217.303

Proposed 43 TAC §217.56

 

Proposed 43 TAC §217.56

 

Please review and distribute as appropriate.

 

The Texas Department of Motor Vehicles (TxDMV) has published in the Texas Register proposed changes to the Texas Administrative Code, which affect Chapter 217, §217.56. These proposed changes are posted for public comment until 5:00 p.m. on October 1, 2018. The proposed language is attached and it is also available on the Office of the Secretary of State’s website at http://www.sos.state.tx.us/texreg/pdf/currview/index.shtml.

 

 

The web link is subject to change as the Texas Register is a weekly publication. Previous versions of the Texas Register are available at http://www.sos.state.tx.us/texreg/pdf/backview/index.shtml

 

We expect to present the proposed changes and any received written comments to the TxDMV board at an upcoming board meeting. The meeting agenda with this item will be posted on the TxDMV website at http://www.txdmv.gov/about-us/txdmv-board-meetings.

 

Thank you,

 

David D. Duncan

General Counsel

 

Attachment

Source: Dealers and Manufacturers
Proposed 43 TAC §217.56

Posted in Dealers and Manufacturers | Comments Off on Proposed 43 TAC §217.56

Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Good morning,

The issue that caused the RTS system issue was resolved at 10:50 AM (09/04/2018) Central Time.  If you experience new issues with this system, please contact the Service Desk.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS Issue (09/04/2018 @ 10:50 AM Central Time)

Resolved: eTAG/webDEALER Available (09/04/2018 @ 12:00 PM Central Time)

Good morning,

The eTAG/webDEALER system was available as of 10:50 AM Central Time this morning, 09/04/2018.  If you experience new issues with the eTAG/webDEALER system please contact the Service Desk.

The statewide ticket for this issue is: 194920

Please remember that after using an Internet Down tag, you must enter the information for that tag into eTAG as soon as the system is accessible. Doing this will ensure you always have the full allocation of unused Internet Down tags available when you need them. Also remember that unused Internet Down tags are valid for one year from the date they are printed.

If you would like to speak to a Service Desk Representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. (Central Time), Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Resolved: eTAG/webDEALER Available (09/04/2018 @ 12:00 PM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Resolved: eTAG/webDEALER Available (09/04/2018 @ 12:00 PM Central Time)

Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Good morning, 

The cause of the RTS issue has been identified; a third party VIN decoding system was unavailable until 11 a.m. Central Time.  The RTS servers must be restarted in order to clear the remaining performance issues that resulted from the third party system outage.  The RTS servers will be restarted at 11:30 a.m. Central Time today, 9/4/2018.  The restart may take up to 30 minutes, and the RTS system is expected to be available by noon today. 

If you experience issues with the RTS system afternoon the restart please contact the service desk.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Unscheduled Maintenance: RTS Restart (09/04/2018 @ 11:30 AM Central Time)

Initial Notification: eTAG/webDEALER Issue (09/04/2018 @ 10:25 AM Central Time)

Good morning,

An issue has been reported with the eTAG/webDEALER system. Users are unable to look up VINs which are not already in the system. Support staff are working to resolve the issue. An update will sent by noon (09/04/2018) or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and for any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Initial Notification: eTAG/webDEALER Issue (09/04/2018 @ 10:25 AM Central Time)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: eTAG/webDEALER Issue (09/04/2018 @ 10:25 AM Central Time)

Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Good morning,

The issue with the RTS system has been identified. Users are unable to look up VINs which are not already in the system such as New and Out-Of-State Vehicles. Support staff are working to resolve the issue. Another update will be sent by 11:00 AM (09/04/2018) Central Time or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (09/04/2018 @ 09:25 AM Central Time)

Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Good morning,

The issue with the RTS system has not been resolved.  Support staff are working to identify and resolve the issue. Another update will be sent by 10:00 AM (09/04/2018) Central Time or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

We apologize for the inconvenience and any impact on you or your customers.

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: RTS Unavailable (09/04/2018 @ 09:00 AM Central Time)

Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

Good morning,

An issue has been reported with the RTS system.  Support staff are working to identify and resolve the issue. An update will sent by 9:00 AM (09/04/2018) or as additional information becomes available.

The statewide ticket for this issue is: 194920

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and for any impact on you or your customers.

 

Thank you,

TxDMV Service Desk Department of Motor Vehicles
IT Services Division
3800 Jackson Ave Austin, TX 78731
(512) 465-4010
(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Unavailable ([09/04/2018 @ 08:20 AM] Central Time)

New Registration and Title System (RTS) Workstation Lease Pricing

Please review and distribute as appropriate.

The Texas Department of Motor Vehicles recently reviewed the costs for RTS workstations and determined that the annual cost to lease an RTS workstation should be amended to reflect the new state replacement cycle of six years for computer equipment. For county offices, the annual lease cost was reduced from $1,500 to $361 per year. If a cable drop is needed, there will be an additional one-time charge of $180. Also, counties that utilize full-service deputies will be required to pay $4,800 annually per full-service deputy location for the cost of the T1 circuit. The charge for the T1 circuit will not be assessed for county office locations. The attached file illustrates the new RTS workstation lease cost structure.

The new RTS workstation lease pricing goes into effect September 1, 2018. Counties will be invoiced annually by October 1 for all charges incurred during the State’s fiscal year, which runs September 1 to August 31.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

Attachments

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
New Registration and Title System (RTS) Workstation Lease Pricing

Posted in Tax Assessor-Collectors | Comments Off on New Registration and Title System (RTS) Workstation Lease Pricing