April 2018 New Specialty License Plates

Please review and distribute as appropriate.

Three new plates will be made available for the public to order on April 23, 2018:

1. Quail, available via the RTS and IVTRS systems.                                  

Quail

2. Texas 2000, available via My Plates.

Texas 2000

3. Porsche Club of America, available via My Plates.

Porsche Club of America

The plates will be available for passenger vehicles, trucks, trailers, motorcycles, and mopeds.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:CF

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

 

 

Source: Motorist Services
April 2018 New Specialty License Plates

Posted in Motorist Services | Comments Off on April 2018 New Specialty License Plates

Update on Recent RTS / Cognos Report Issues

Good afternoon,

In recent weeks the department has experienced intermittent stability issues with RTS and delays with Cognos reports, as you have likely noticed.  We know these issues are frustrating and impact our shared ability to serve the motoring public, as our regional offices have experienced the same problems.  The purpose of this message is to provide you with additional background regarding these problems and our plans to improve the system.

RTS Availability

We identified the cause of the intermittent stability issues in the network of servers that support RTS.  The TxDMV Information Technology (IT) team implemented a fix last week that resolved the stability issue. 

Cognos Reports

The delay in Cognos reports is directly related to the nightly batch process that updates all motor vehicle transactions completed by TxDMV (regional and headquarters offices) and County Tax Assessor-Collector offices.  As you are aware, March and April are historically high-volume months which increase the amount of records required to be updated.  In addition, the batch process is not updating records at the expected speed. 

TxDMV has been working on an upgrade to the software that runs the batch process and we expect it to be implemented no later than July 2018.  It is anticipated this upgrade will significantly improve the speed of this process, resulting in consistent availability of Cognos reports. 

The Week to Date and Inventory Transaction Reports may not be available at 8:00 AM daily until the upgrade is deployed. TxDMV will continue to provide notices if any reporting delays are expected.

We appreciate your patience as we continue to work on improving your experience.  As always, if you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send an email to: ServiceDesk@TxDMV.gov. 

 

Thank you,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Update on Recent RTS / Cognos Report Issues

Posted in Tax Assessor-Collectors | Comments Off on Update on Recent RTS / Cognos Report Issues

Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Good morning,

 

All Cognos reports were available for viewing as of 10:10 AM Central Time this morning (04/17/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 175013

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/17/2018 @ 10:10 AM Central Time)

Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 11:00 AM Central Time this morning (04/17/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 175013

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (04/17/2018 @ 07:45 AM Central Time)

TxDMV webDEALER Update – Completing Title Applications

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are unable to process transactions in webDEALER. Users report transactions previously created are unavailable, or required information is unavailable to allow completion of the application. We are currently working to address the issue.

If you are unable to process your title applications in webDEALER, please take your title information to your local Tax Assessor-Collector office. We will provide an update when normal processing can continue for the affected transactions.

If you have questions or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
TxDMV webDEALER Update – Completing Title Applications

Posted in Tax Assessor-Collectors | Comments Off on TxDMV webDEALER Update – Completing Title Applications

TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

On April 9, 2018, the Texas Department of Motor Vehicles updated the eTAG/webDEALER system. Since the release, we have received calls from some users who are experiencing an issue where the system prevents a user from progressing through a transaction, even when all the required fields have been completed (e.g., the “next” button is not active).

If you encounter this issue, we recommend that you try a different internet browser to access the system. For example, if you encountered the issue while using Chrome, try accessing the system via Internet Explorer (or vice versa).

If you have questions or would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

 

Source: Dealers and Manufacturers
TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

Posted in Dealers and Manufacturers | Comments Off on TxDMV eTAG/webDEALER Update – Recommended Internet Browsers

Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Good afternoon,

 

The RTS system encountered a performance issue between 3:35 PM Central Time and lasted until 4:00 PM Central Time today (04/11/2018) which caused a limited number of users to experience intermittent connectivity. If you experienced this issue please reboot your work station. If the issue persists please contact the Service Desk.

 

Statewide Ticket: 173924

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

 

We apologize for the inconvenience and any impact on you or your customers.

 

Best regards,

 

TxDMV Service Desk

Department of Motor Vehicles

IT Services Division

3800 Jackson Ave

Austin, TX 78731

(512) 465-4010

(877) 933-2020

ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: RTS performance issue (04/11/2018 @ 4:00 PM Central Time)

Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Good afternoon,

An issue has been reported with the RTS system where a limited number of users are experiencing intermittent connectivity. Support staff are working to identify and resolve the issue. An update will sent by 4:30 PM this afternoon (4/11/2018) or as additional information becomes available.

The statewide ticket for this issue is: 173924

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Issue (4/11/2018 @ 3:50 PM)

TxDMV eTAG/webDEALER: User Tips

On April 9, 2018, the Texas Department of Motor Vehicles deployed an update to the eTAG/webDEALER system. We would like to provide you with some tips to help you efficiently use the updated system.

eTAG/webDEALER User Tips

  • Confirm you selected the appropriate location before creating an eTAG, and verify that the correct location information is printed on the tag.
  • Verify the appropriate location is selected before assigning an Internet Down Tag.
  • Ensure the date of sale entered for the buyer tag and title application are the same. If the dates are different, you will not be able to complete the title application in webDEALER.

If you have any questions regarding eTAG or webDEALER, please call a Service Desk representative at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
TxDMV eTAG/webDEALER: User Tips

Posted in Dealers and Manufacturers | Comments Off on TxDMV eTAG/webDEALER: User Tips

Texas Department of Criminal Justice Partial Lockdown

Please review and distribute as appropriate.

This is to notify you of a delay in fulfilling specialty license plate and warehouse supply orders.  The Texas Department of Criminal Justice (TDCJ) Wynne Unit in Huntsville is under partial lockdown status through this week and possibly the end of next week. 

TDCJ has provided a small workforce, so all warehouse supply orders (forms, license plates, and disabled placards) are being processed but may be delayed up to two days.  However, while specialty license plate orders also are being processed, there is an approximate 10-day manufacturing delay due to increased specialty plate order volume and the reduced workforce.  If you receive inquiries from customers who have ordered their specialty plate online, please assure them that their specialty plate will be manufactured but, due to the delay, it may be another week or so before they are sent to the tax office.

We will provide another update on the status of all orders once the lockdown is over.

Thank you,

Jeremiah Kuntz, Director
Vehicle Titles and Registration Division
Texas Department of Motor Vehicles

JK:TT:CS

If you have any questions concerning this communication, please contact your local TxDMV Regional Service Center.

 

Source: Tax Assessor-Collectors
Texas Department of Criminal Justice Partial Lockdown

Posted in Tax Assessor-Collectors | Comments Off on Texas Department of Criminal Justice Partial Lockdown

Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Good morning,

All Cognos reports were available for viewing as of 10:42 AM Central Time this morning (04/10/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 173106

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/10/2018 @ 10:42 AM Central Time)

Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:45 AM Central Time this morning (04/10/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 173106

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division 3
800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (04/10/2018@ 9:03 AM Central Time)

TxDMV Board Meeting – April

 

 

 

The Texas Department of Motor Vehicles (TxDMV) board has scheduled the following meeting for the month of April:

Board Meeting 

Thursday, April 12, 2018 – 8 a.m.  
4000 Jackson Avenue, Austin – Lone Star Room

TxDMV board and committee meetings are open to the public. Full board meetings are streamed online. Visit the TxDMV board page for agendas and transcripts.

 


Source: News and Information
TxDMV Board Meeting – April

Posted in News and Information | Comments Off on TxDMV Board Meeting – April

Completed: Unscheduled Maintenance (4/9/2018 @ 1:15 PM)

Good afternoon,

The unscheduled maintenance was completed as of 1:15 PM Central Time this afternoon, April 9, 2018. If you experience new issues please contact the Service Desk.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

Source: Dealers and Manufacturers
Completed: Unscheduled Maintenance (4/9/2018 @ 1:15 PM)

Posted in Dealers and Manufacturers | Comments Off on Completed: Unscheduled Maintenance (4/9/2018 @ 1:15 PM)

Initial Notification: Unscheduled Maintenance (4/9/2018 @ 12:45 PM)

Good afternoon,

On Monday, April 9, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to 30 minutes beginning at 12:45 PM Central Time (4/9/2018) lasting until 1:15 PM Central Time.

Systems Impacted: All systems below will be unavailable and unable to access vehicle information during the scheduled time frames below:

Monday (4/9/2018) from 12:45 PM Central Time until 1:15 PM Central Time:

  • RTS
  • webDEALER
  • eTAG
  • webSUB

 

Systems Partially Impacted: All systems below will be available but unable to access placard vehicle information during the scheduled time frames below:

Monday (4/9/2018) from 12:45 PM Central Time until 1:15 PM Central Time:

  • TLETS
  • MviNET

 

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Dealers and Manufacturers
Initial Notification: Unscheduled Maintenance (4/9/2018 @ 12:45 PM)

Posted in Dealers and Manufacturers | Comments Off on Initial Notification: Unscheduled Maintenance (4/9/2018 @ 12:45 PM)

Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

Good morning,

The RTS system is currently experiencing intermittent connectivity issues. Support staff are working to identify and resolve the issue. An update will sent by 2:00 PM this afternoon (4/9/2018).

The statewide ticket for this issue is: 172621

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

We apologize for the inconvenience and any impact on you or your customers.

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

 

 

Source: Tax Assessor-Collectors
Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: RTS Issue (4/9/2018 @ 11:45 AM)

eTAG/webDEALER: Assigning Internet Down Tags

We received calls from a few dealers who are working to assign internet down tags in the updated system and receiving an error message (see below).

If you encounter this error, please ensure you are signed in for the location from which the Internet Down Tag was printed. For step by step directions on how to do this, please click the link to view the “Assigning an Internet Down Tag” video. The steps are also available in the attached eTAG user guide.

Assign Internet Down Tag Error Message 

 

Source: Dealers and Manufacturers
eTAG/webDEALER: Assigning Internet Down Tags

Posted in Dealers and Manufacturers | Comments Off on eTAG/webDEALER: Assigning Internet Down Tags

eTAG is Now Part of webDEALER

eTAG is Now Part of webDEALER

You may now access both eTAG and webDEALER at the address below:

webDEALER.TxDMV.gov/title/

You may also want to check out this four-minute video demonstrating how to assign an Internet Down tag:

Assigning an Internet Down Tag

The updated user guide is attached. Additional training material can be accessed at www.TxDMV.gov/dealers/etag/resources.

 

 

Source: Dealers and Manufacturers
eTAG is Now Part of webDEALER

Posted in Dealers and Manufacturers | Comments Off on eTAG is Now Part of webDEALER

Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)

Good morning,

 

The scheduled maintenance was completed as of 9:56 AM Central Time this morning, 04/08/2018. If you experience issues after the maintenance window, please contact the Service Desk.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)

Posted in Tax Assessor-Collectors | Comments Off on Subject: Completed: Scheduled Maintenance (04/08/2018 @ 9:56 AM)

Reminder: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Good afternoon,

 

On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning at 5:00 AM Central Time (04/08/2018) lasting until 10:00 AM Central Time. 

Systems Partially Impacted: All systems below will be partially unavailable during the scheduled time frames below:

Sunday (04/08/2018) from 05:00 AM Central Time – 10:00 AM Central Time:  

  • DPS (Law Enforcement) TLETS
  • MVI-Net
  • RTS POS
  • MyPlates
  • Temp Permits

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Reminder: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Reminder: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Resolved: Two Cognos Reports delayed (04/06/2018 @ 10:49 AM Central Time)

Good morning,

All Cognos reports were available for viewing as of 10:49 AM Central Time this morning (04/06/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 172232

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk D
epartment of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/06/2018 @ 10:49 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Resolved: Two Cognos Reports delayed (04/06/2018 @ 10:49 AM Central Time)

Update: Two Cognos Reports delayed (04/06/2018 @ 10:22 AM Central Time)

Good morning,

The Week to Date Report and Inventory Transaction Reports continue to be delayed and an update will be sent by 11:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 172232

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov  

Source: Tax Assessor-Collectors
Update: Two Cognos Reports delayed (04/06/2018 @ 10:22 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Update: Two Cognos Reports delayed (04/06/2018 @ 10:22 AM Central Time)

Initial Notification: Two Cognos Reports delayed (04/06/2018 @ 07:05 AM Central Time)

Good morning,

 

The Week to Date Report and Inventory Transaction Reports will be delayed and are expected to be available by 10:30 AM Central Time this morning (04/06/2018). A notification will be sent once the reports are available. 

 

The statewide ticket for this issue is: 172232

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

Source: Tax Assessor-Collectors
Initial Notification: Two Cognos Reports delayed (04/06/2018 @ 07:05 AM Central Time)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Two Cognos Reports delayed (04/06/2018 @ 07:05 AM Central Time)

Initial Notification: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Good afternoon,

 

On Sunday, April 08, 2018, the Texas Department of Motor Vehicles (TxDMV) will be performing system maintenance that will require a system outage. The duration of the maintenance is scheduled for up to five (5) hours beginning at 5:00 AM Central Time (04/08/2018) lasting until 10:00 AM Central Time. 

Systems Partially Impacted: All systems below will be partially unavailable during the scheduled time frames below:

Sunday (04/08/2018) from 05:00 AM Central Time – 10:00 AM Central Time:  

  • DPS (Law Enforcement) TLETS
  • MVI-Net
  • RTS POS
  • MyPlates
  • Temp Permits

Note: A reply to all will be sent when the maintenance is complete. Please contact the Service Desk if you experience system issues after the end of the maintenance.

 

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov.

 

Best regards,

 

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Initial Notification: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Posted in Tax Assessor-Collectors | Comments Off on Initial Notification: Scheduled Maintenance (04/08/2018 @ 05:00 AM)

Resolved: Two Cognos Reports delayed (04/05/2018 @ 1:46 PM Central Time)

Good afternoon,

All Cognos reports were available for viewing as of 1:46 PM Central Time this afternoon (04/05/2018). If you experience new issues with Week to Date Report and Inventory Transaction Report, please contact the Service Desk. 

 

The statewide ticket for this issue is: 172018

If you would like to speak to a Service Desk representative, please call us at 512-465-4010 or toll free at 1-877-933-2020. The Service Desk is available from 7:00 AM to 5:30 PM Central Time, Monday through Friday. You may also send email to: ServiceDesk@TxDMV.gov

Best regards,

TxDMV Service Desk
Department of Motor Vehicles
IT Services Division
3800 Jackson Ave
Austin, TX 78731
(512) 465-4010
(877) 933-2020
ServiceDesk@TxDMV.gov

 

Source: Tax Assessor-Collectors
Resolved: Two Cognos Reports delayed (04/05/2018 @ 1:46 PM Central Time)

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